Omega Code

BACKGROUND

Please describe your company and position.

I am the Marketing Director of Schiessl Poland

Describe what your company does in a single sentence.

Schiessl Polska S.A. is a distributor of HVAC&R solutions operating in Poland since 1997. The company provides not only products but also technical, regulatory, and investment support to its customers.

We offer over 4,000 products from global manufacturers covering refrigeration, refrigernats,  air conditioning, and heat pump installations, along with the ability to source additional equipment on demand. Our services include technical consulting, professional training (installation, commissioning, and servicing), and guidance related to legal and environmental regulations, including refrigerant recovery processes.

With a nationwide network of 13 branches and an experienced technical team, we deliver comprehensive solutions and day-to-day operational support for installers, service companies, and industrial clients.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Omega Code to accomplish?

• Modernize the company’s digital presence by redesigning the website and rebuilding it using a modern technology stack.
• Develop a mature B2B e-commerce platform to increase online sales and enable customers to place and manage orders digitally.

SOLUTION

How did you find Omega Code?

Referral

Why did you select Omega Code over others?

• High ratings
• Great culture fit
• Company values aligned

How many teammates from Omega Code were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We replaced the legacy website with a modern platform that we continue to evolve into a full digital service environment for B2B customers.

The project included building a B2B e-commerce platform supporting company-level pricing, discount structures, and product category management handled by product managers. Customers can place orders online, access company-specific prices, check credit limits, and track orders and invoices within their organization.

We also introduced role-based company accounts (owner vs. employee), allowing businesses to manage internal permissions, purchasing processes, and visibility of financial data. This enabled clients to safely delegate purchasing to multiple employees while maintaining managerial control.

Beyond sales, the platform became a daily operational hub for installers and service companies. Logged-in users can access technical documentation, training certificates, and a dedicated service knowledge space supporting communication and technical processes within the HVACR environment.

Overall, the project transformed the website from an informational channel into a transactional and operational platform supporting customer self-service and digital collaboration.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The platform was launched successfully and became the primary digital channel for customer interaction.

The company observed a clear shift of customer activity to the online channel. Clients began placing orders digitally, accessing documentation, and managing purchasing processes within their organizations through role-based accounts.

The solution reduced manual handling of orders and inquiries, improved information availability for customers, and streamlined communication between the company and installers/service partners. It also enabled the business to support growing online sales activity without increasing administrative workload.

Overall, the project moved customer service and ordering processes from phone/email to a structured self-service environment.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Omega Code maintained clear communication throughout the project and worked in an iterative manner. The team regularly presented progress, gathered feedback, and adjusted the scope when needed. Deliverables were provided according to the agreed schedule, and any changes were discussed in advance.

What was your primary form of communication with Omega Code?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Communication was clear and efficient. The team was easy to work with, responsive, and open to discussion, which made the project feel like a partnership rather than a typical vendor relationship.

Are there any areas for improvement or something Omega Code could have done differently?

More end-user documentation could be helpful for onboarding new employees, especially as the system grows.