Omax Tech

BACKGROUND

Introduce your business and what you do there.

I’m the CTO of Persivia, an AI-driven platform that helps healthcare organizations manage value-based care by integrating and analyzing diverse patient data in real time, supporting clinical decision-making, population health, and public health management.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Omax Tech?

We needed support to work on a business process engine to include in our solution.

SOLUTION

What was the scope of their involvement?

Omax Tech has supported us in designing, developing, and integrating key components of a business process workflow engine within our platform. The team has translated our business and technical requirements into configurable workflow capabilities that can support complex healthcare operational processes.The main deliverables include the development of core workflow engine components for defining, executing, and managing business processes. Omax Tech has also integrated the workflow engine with our existing platform services and applications.Moreover, the team has implemented workflow states, business rules, task assignments, approvals, notifications, and exception-handling capabilities. Omax Tech has also developed integration interfaces to exchange data between the workflow engine and other platform components.Omax Tech supports capturing workflow events, statuses, timestamps, and processing outcomes for operational reporting. The team also enables workflow-related data for monitoring, analytics, auditing, and performance measurement.Omax Tech provides technical documentation, testing support, issue resolution, and knowledge transfer to our internal teams. From a data integration perspective, the team helps ensure that the workflow components can receive data from our platform, process it according to configured business rules, and send the resulting statuses or actions to downstream services.

What is the team composition?

We work with 2–5 teammates from Omax Tech.

How did you come to work with Omax Tech?

We’ve worked with them before on a previous project. We chose them because they offered good value for the cost, were referred to me, and had company values that aligned with ours.

What is the status of this engagement?

We worked together in February-March 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Omax Tech has successfully developed and integrated core business process workflow engine components into our platform. The team has completed the agreed-upon technical milestones and delivered functional workflow capabilities.Omax Tech has improved our ability to configure, execute, and track complex business processes within our platform. The team has also reduced our reliance on manual coordination by enabling workflow states, task routing, approvals, notifications, and exception handling. Omax Tech has improved our visibility into workflow status, processing history, completion times, and operational exceptions.Moreover, the team has made available workflow execution data that we can use for monitoring, auditing, and future performance analytics. 
Omax Tech has effectively transferred knowledge and closely collaborated with our engineering team.Omax Tech’s contribution has helped us accelerate delivery while maintaining alignment with our existing platform, integration, and technical requirements. Overall, the project has strengthened our workflow automation capabilities and provided a reusable foundation for future platform enhancements.Before working with Omax Tech, we had to develop workflows independently. Now, we can reuse standardized workflow components instead of rebuilding common functionality. 
We’ve also reduced custom development for task assignments, state transitions, notifications, and audit tracking.Additionally, we’ve simplified integration with existing platform services and enabled our engineering team to configure and extend workflows rather than create every process from the ground up. We’ve also improved parallel development between Omax Tech and our internal teams.We haven’t conducted a formal time-and-motion study to establish independently verified percentages. However, based on our internal engineering estimates and comparison with similar workflows developed before the integration, we’ve observed that the reusable workflow engine can reduce the engineering effort required for new workflow implementations by approximately 25%–35%.
For workflows that reuse existing components—such as task routing, status management, approvals, notifications, audit history, and exception handling—the implementation timeline is estimated to be approximately 30% faster than developing the same capabilities independently for each use case.The clearest quantitative indication of success is the reduction in duplicated engineering work and the faster delivery of workflows that can leverage the shared engine components.

How did Omax Tech perform from a project management standpoint?

We communicate via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

What we’re most impressed with is the experience and technical capability of Omax Tech’s resources. Their team members understand their areas of responsibility, require minimal supervision, and contribute productively from the early stages of the project.Omax Tech quickly understands our platform architecture, healthcare workflows, and integration requirements. Instead of focusing only on assigned development tasks, they collaborate with our internal teams to identify practical solutions, resolve technical challenges, and keep implementation moving forward.Omax Tech’s combination of experienced resources, strong technical knowledge, responsiveness, and ability to work effectively with our engineering team makes the engagement particularly valuable.

Are there any areas they could improve?

Overall, we’re satisfied with Omax Tech’s performance and the quality of their resources. One area for improvement would be to provide more proactive documentation and structured knowledge transfer throughout the project rather than concentrating it toward the end of each development phase.More frequent progress reporting, including clearer visibility into completed work, upcoming milestones, dependencies, and potential risks, could also improve coordination between the teams.These are relatively minor areas for improvement and don’t significantly affect the success of the engagement. Omax Tech remains responsive, collaborative, and willing to adjust based on our feedback.

BACKGROUND

Please describe your company and position.

I am the Co-Owner & CEO of a cloud-based service management platform.

Describe what your company does in a single sentence.

We're a cloud-based service management platform for the language and accessibility service industry.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Qavi Tech to accomplish?

• Stabilize software
• Scale for additional traffic
• Develop new modules and features

SOLUTION

How did you find Qavi Tech?

Referral

Why did you select Qavi Tech over others?

Proven Expertise

How many teammates from Qavi Tech were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of Work:

1. Enhancement of Existing SaaS Application:
- Scale the current multi-tenant cloud-based application
- Upgrade from Laravel 9 to Laravel 11
- Maintain AWS infrastructure and compliance standards
- Ensure seamless integration of new modules with existing architecture

2. Development of New Core Modules:
- Scheduling system
- Billing and payment processing
- Notification management system
- Chat messenger functionality
- Credential management system
- Reports and analytics module

3. Mobile Application Development:
- Development of a mobile version of the application
- Integration with core system functionality

4. Technical Infrastructure:
- PHP Laravel framework implementation
- ReactJS frontend development
- MySQL database management
- AWS cloud infrastructure maintenance
- Multi-tenant architecture optimization

Key Deliverables:

1. Team Assembly & Project Setup:
- Dedicated team of 7 professionals (mix of full-time and part-time)
- Implementation of Scrum methodology
- Sprint planning and milestone establishment

2. Technical Deliverables:
- Functional scheduling module
- Integrated billing and payment system
- Real-time notification system
- Operational chat messenger
- Secure credential management system
- Comprehensive reporting module
- Mobile application
- Laravel 11 upgrade implementation

3. Ongoing Support:
- Bug fixes and issue resolution
- Code quality assurance
- Performance optimization
- Security maintenance
- AWS infrastructure management
- Compliance maintenance (HIPAA, SOC 2, ISO 27001)

4. Documentation & Quality Assurance:
- Technical documentation
- API documentation
- User guides
- QA testing reports
- Sprint retrospectives and progress reports

The project is structured as a long-term partnership (2+ years) with specific deliverables and deadlines to be determined at the beginning of each sprint cycle. All development work must adhere to relevant compliance frameworks and maintain high code quality standards, with ongoing support included for the application's lifetime.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Cloud Migration:
Successfully completed migration from GCP to AWS
Achieved platform stability
Application Performance:
Improved application speed
Enhanced UI responsiveness
Component Optimization:
Successfully centralized key components
Reduced redundancy in application architecture
Improved component reusability
Module Enhancement:
Upgraded key modules
Enhanced existing components

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project Management Evolution:

Initial Phase:
- No dedicated CTO/PM at project start
- Struggled with timeline management
- Faced challenges meeting performance metrics
- Difficulties managing inherited codebase from previous team

Current State:
1. Leadership Improvements:
- Successfully integrated a new CTO/PM
- Added effective lead senior developer
- Established better sprint management
- Improved deliverable tracking

2. Timeline Performance:
- Early stages: Missed performance metrics and deadlines
- Current status: Showing significant improvements in meeting timelines
- Progressive improvement as team familiarity with codebase increased

3. Responsiveness to Needs:
- Through leadership additions, developed better project management structure
- Team demonstrated adaptability by improving performance over time
- Successfully navigated challenges of working with inherited code

Key Observations:
- Project showed marked improvement after leadership roles were properly filled
- Team demonstrated positive learning curve with existing architecture
- Management structure evolved to better meet project needs
- Timeline performance is on an upward trajectory

While the initial project management had significant challenges, the addition of key leadership roles and increasing familiarity with the codebase has led to improved performance and better timeline management. 

What was your primary form of communication with Qavi Tech?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Key Strengths:

1. Team Quality and Collaboration:
- Strong teamwork and internal communication
- Effective cross-functional collaboration
- High-quality deliverables with fewer QA resources
- Proactive issue identification and escalation
- Team-wide ownership of quality

2. Adaptability and Flexibility:
- Quick response to urgent requirements (e.g., WCAG 2.1 AA compliance)
- Ability to handle shifting development priorities
- Successfully manages custom development tracks
- Responsive to post-release change requests
- Demonstrates agility in project management

3. Proactive Engagement:
- Team members take initiative in problem-solving
- Actively provide suggestions and input
- Ask clarifying questions
- Show genuine investment in project success
- Contribute to strategic improvements

4. Quality Assurance:
- Superior bug prevention compared to previous teams
- Achieved better reliability with fewer QA resources
- Integrated quality control throughout development process
- Effective issue management

Most Unique Differentiator:
The combination of high-quality execution with genuine project investment stands out. Unlike previous development teams, Qavi Technologies demonstrates both technical competence and authentic commitment to project success, creating a partnership rather than just a vendor relationship.

This level of engagement and ownership, coupled with their ability to maintain high quality while being flexible to changing demands, appears to be their most distinctive and impressive characteristic.

Are there any areas for improvement or something Qavi Tech could have done differently?

Primary Challenge: Timeline Management

Timeline Reliability:
- Difficulty in establishing dependable timelines
- Particular challenging with backlogged tasks
- Impacts on future development planning
- Affects ability to make reliable client commitments

Impact on Business:
- Creates uncertainty in project planning
- Complicates client relationship management
- Makes resource allocation more challenging
- Affects ability to set realistic expectations

Recent Progress:
- Significant improvements noted in recent months
- Positive trajectory in timeline management
- Expected stabilization within 2-3 months

Potential areas for improvement could include:
- Implementing better backlog prioritization systems
- Developing more accurate estimation methodologies
- Enhancing project planning tools and processes
- Creating more detailed timeline tracking mechanisms
- Establishing better metrics for timeline accuracy

BACKGROUND

Please describe your company and position.

I am the Head of Operation of Reward The World

Describe what your company does in a single sentence.

Global rewards platform with 60+ million rewards

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Qavi Tech to accomplish?

• Delivering quality back-end, front-end software development projects
• Search implementation and optimisation

SOLUTION

How did you find Qavi Tech?

Online Search

Why did you select Qavi Tech over others?

• High ratings
• Good value for cost

How many teammates from Qavi Tech were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

For the past decade, we have partnered with Qavi Technologies as our external development team. Their expertise in web and API development has been instrumental in our efforts to integrate various providers seamlessly, ensuring a smooth flow of data and functionality across our platforms.

Qavi has played a crucial role in updating and optimizing our products and services. Their dedication to redoing and providing ongoing support for our extensive search engine—housing over 60 million products—has been invaluable. This partnership has not only helped us maintain our competitive edge but also allowed us to adapt quickly to changing market demands.

Overall, Qavi Technologies has proven to be a reliable and skilled partner, delivering good quality work and supporting our vision for growth and innovation. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increased System Efficiency and Enhanced Search Capabilities.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They have demonstrated good project management throughout our decade-long partnership. They maintain open lines of communication regarding any potential delays. Whenever challenges arise, they proactively inform us and provide detailed insights, allowing us to collaboratively address issues before they impact timelines.

Over the years, we have worked together to refine our processes, focusing on identifying risks and discussing them transparently. This proactive approach has been crucial in avoiding delays and ensuring that projects stay on track.

What was your primary form of communication with Qavi Tech?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

One of the most impressive aspects of Qavi Technologies is their personable approach to partnership. Their strong communication skills foster an environment of collaboration, making it easy for us to express our needs and concerns. They genuinely listen to our feedback and are willing to adapt their strategies to align with our goals, ensuring that our vision is realized.

Additionally, their readiness to step in and provide assistance whenever we face challenges is a standout feature of their service. Whether it’s troubleshooting an urgent issue or offering insights during critical phases of a project, their proactive support has been invaluable.

Are there any areas for improvement or something Qavi Tech could have done differently?

While our experience with Qavi Technologies has been largely positive, it’s important to acknowledge that no long term partnership is without some challenges. One area for potential improvement could be in the initial scoping of projects. Occasionally, more detailed upfront discussions could help clarify expectations and reduce the likelihood of scope changes later on. This is off course something all parties need to work on together. 

BACKGROUND

Please describe your company and position.

I am an executive at Sourceful Technologies Inc

Describe what your company does in a single sentence.

Sourceful Technologies is a technology consultancy that delivers end-to-end digital solutions, including software development and infrastructure management for clients across healthcare, entertainment, automotive, marketing, and government sectors.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Omax Tech to accomplish?

• We were building Rx2Go, a healthcare SaaS platform automating pharmacy operations and last-mile prescription delivery for pharmacies across the Greater Toronto Area. We needed to augment our internal team with additional developers, a designer, and a project manager to help design and build the web application and mobile driver app.

SOLUTION

How did you find Omax Tech?

Referral

Why did you select Omax Tech over others?

• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Omax Tech were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

OMAX Tech provided resource augmentation, embedding developers, a UI/UX designer, and a project manager directly into our team. They worked alongside us on front-end UI, back-end and mobile, contributing to the platform architecture, feature development, and delivery timelines for both the pharmacy-facing web application and the driver mobile app.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

With their support, we grew Rx2Go to serve 175+ pharmacies across the Greater Toronto Area over its operational period, successfully automating pharmacy workflows and last-mile delivery logistics.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

OMAX Tech managed the engagement well from a project management standpoint. We used Jira to track sprints, tasks, and deliverables, and Google Chat for day-to-day communication with the team. Their project manager held daily status update meetings and proactively flagged blockers and delays rather than waiting to be asked, which kept the project on track. Deadlines and sprints were generally hit throughout the engagement.

What was your primary form of communication with Omax Tech?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about OMAX Tech was their flexibility, they were able to adapt to our team's needs and pace throughout the engagement. Communication was consistently clear and responsive, which made day-to-day collaboration easy. They were also cost-effective compared to other resourcing options we considered. Additionally, OMAX had access to a wide range of tech talent, which meant we could bring in the right skill sets; developers, a designer, a project manager, as needed for the project.

Are there any areas for improvement or something Omax Tech could have done differently?

One area for improvement was the resource screening and onboarding process. It took longer than expected at times, which was occasionally frustrating when we needed to get new team members up to speed quickly. Streamlining this process would make the engagement even smoother.

BACKGROUND

Please describe your company and position.

I am the Head of Product and Tech of Vettimes

Describe what your company does in a single sentence.

Publishers of VetTimes

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Qavi Tech to accomplish?

• Website development
• Technical support

SOLUTION

How did you find Qavi Tech?

• Online Search
• Other

Why did you select Qavi Tech over others?

Referred to me

How many teammates from Qavi Tech were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Rewriting our SSO to developing a personalised recruitment system and migrating our servers to the cloud

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Delivered on time

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Use scrum

What was your primary form of communication with Qavi Tech?

Virtual Meeting

What did you find most impressive or unique about this company?

I was impressed with their support and commitment.

Are there any areas for improvement or something Qavi Tech could have done differently?

None.