Nybble Group

BACKGROUND

Please describe your company and position.

I am the General Manager of La Cardeuse

Describe what your company does in a single sentence.

Mattress Factory

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Nybble Group to accomplish?

• Changing our management system (very old) - Migrating to Odoo
• Tackling all the system projects that arise, whether they are Odoo or not

SOLUTION

How did you find Nybble Group?

• Online Search
• Referral

Why did you select Nybble Group over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget

How many teammates from Nybble Group were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project consisted of implementing Odoo as the company's global ERP. The idea was to have all the company's sectors within the system. Ad hoc developments were also planned for specific industry processes.
The main deliverables were:

• Billing and accounting
• Logistics optimization (ad hoc module)
• Integrations with branches via API
• Basic Odoo modules (inventory, manufacturing, contacts)

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

What was measured was the possibility of carrying out all the daily tasks that we already did with our previous system. As we progressed and tested, the different areas or sectors of the company were given as "ready." When we encountered a problem or a task that could not be carried out, Nybble analyzed it and solved it. First, we aimed at the system's basic functioning (the things that allow the company to function), and then we added developments and improvements.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Nybble's project management is good, beyond the fact that we learned and improved together along the way. The project took longer than expected because it was a bit more complex than expected, but it was delivered complete and functional. Then, all the errors and improvements that arose were addressed and left ready.

On several occasions, they took longer than planned to deliver the improvements/solutions, but everything was within "acceptable" times. The visibility of the different projects is good, and communication is fluid with the team (mainly with the PM). When we complained about some of the people assigned to the project, Nybble always responded, analyzed, and, in the cases they considered correct, changed people who were not performing with us.

What was your primary form of communication with Nybble Group?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They are a company that covers many technological aspects; you can count on them for practically any project you want to undertake. They have a large number of resources from different sectors, so they generally know how to solve anything that arises in the system (sometimes it takes longer, sometimes less). Communication with us is very good (beyond the fact that there are obviously better/worse moments). They respond, and there are weekly status meetings.

Are there any areas for improvement or something Nybble Group could have done differently?

Surely... but all the things that we saw that could be changed or improved, we talked about and implemented...

BACKGROUND

Please describe your company and position.

I am the IT Administrator of Hospital de Pediatría Garrahan

Describe what your company does in a single sentence.

Treats complex diseases of children nationwide

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Nybble Group to accomplish?

• To automate IT projects
• To find the best solution to a problem
• To learn about best practices

SOLUTION

How did you find Nybble Group?

Online Search

Why did you select Nybble Group over others?

• High ratings
• Close to my geographic location
• Great culture fit
• Good value for cost

How many teammates from Nybble Group were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Automation was carried out on a process for issuing payment orders, which had to be generated individually and stored in the cloud for another process. Detailed process engineering documentation was provided for IT administrators and a user manual for the end user.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Currently, users who lost hours of their work time to perform these tasks that were automated are now dedicating themselves to less routine tasks that had been left aside for reasons of time.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project was able to be completed within the originally stipulated times, complying with deliverables and process documentation. Needs were met in full

What was your primary form of communication with Nybble Group?

Virtual Meeting

What did you find most impressive or unique about this company?

The framework it uses that makes the process parameterizable and easy to modify in case it is required in the future.

Are there any areas for improvement or something Nybble Group could have done differently?

We believe that the entire process was carried out in the best way.

BACKGROUND

Introduce your business and what you do there.

I'm the sales manager of a company that provides services and equipment for the mining industry.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Nybble Group?

We needed support developing a web application to support our invoicing process. 

SOLUTION

What was the scope of their involvement?

Nybble Group designed and developed a web application for internal use. We're an international company with a local base in Argentina. Our initial goal was to improve our invoicing management, and we required a web app to create invoices as required by our international group. Nybble Group built the app's architecture, and we gave them access to our internal systems. The team used Miro to share the front pages' designs. 

The web app lets us control and generate digital invoices, control sales statistics and traceability orders, and conduct delivery analysis. After Nybble Group delivered the web app, we asked them to build additional tools to improve sales traceability and control. Currently, we only use the app internally, but we're considering engaging with Nybble Group in the future to build a version for our customers to use.

What is the team composition?

We worked with six teammates from Nybble Group, including a quality manager, a project manager, a development manager, and a developer.

How did you come to work with Nybble Group?

Nybble Group was referred by our international business group, which had previously worked with them.

How much have you invested with them?
We spent around $25,000–$35,000 on this project. 

What is the status of this engagement?

We engaged with Nybble Group from February 2021–November 2023.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Nybble Group successfully delivered our web application with all the required functionalities. The web app developed helped us reduce our processing time. Before this web app, a traceability task would take about two hours to complete; now, we can do it in seconds. 

How did Nybble Group perform from a project management standpoint?
Nybble Group delivered the project on time and within budget. The team adjusted the project's timelines and budget as required when we requested additional tasks. Nybble Group worked under Agile and Scrum methodologies, using Miro to collaborate and share ideas. Nybble Group's communication was perfect. We had sprint and Scrum meetings every two weeks to evaluate progress and confirm we were in the right direction. We also had weekly meetings, if necessary, through Google Meet. 

What did you find most impressive about them?

I was mostly impressed by Nybble Group's commitment and work quality. The team was committed to meeting deadlines and budgets. Thanks to that, we're analyzing to expand this solution to our regional team. 

Are there any areas they could improve?

Nybble Group could improve the internal communication between their sales and operational teams. It would be helpful if Nybble Group's sales team had more technical knowledge to provide an accurate brief when starting the business relationship. Meeting our requirements with the final business proposal was a long process for us. 

Do you have any advice for future clients of theirs?
I recommend trusting Nybble Group's work and having open communication with their team to ensure a successful collaboration.

BACKGROUND

Please describe your company and position.

I am the Director of Engineering of Merchant eSolutions, Inc

Describe what your company does in a single sentence.

MerchantE provides a financial technology platform that drives digital commerce and supports the money management needs of growing businesses.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Nybble Group to accomplish?

• Software Engineering Staff Augmentation
• Add ApplePay and GooglePay to Payment Processing
• Improve Merchant Onboarding experience from Days to Hours
• Build Next Generation Fraud Detection Solution, with Integrations

SOLUTION

How did you find Nybble Group?

• Clutch Site
• https://www.alvarezandmarsal.com/

Why did you select Nybble Group over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Same Time Zone

How many teammates from Nybble Group were assigned to this project?

40

Describe the scope of work in detail. Please include a summary of key deliverables.

• Software Engineering Staff Augmentation: 
  • Provided 20+ Good Automation QA Engineers and 20+ Good Java Developers with Microservices and AWS development using Java. 
  • Managed attrition well within industry norms. 
  • Engaged with ME Development team in providing quality deliverables by following best practices 
• Add ApplePay and GooglePay to Payment Processing: 
  • Provided very good engineers with energy and work ethics to learn and implement Applepay and Google Pay for MerchantE
  • Working with stakeholders, gathering requirements, and working with Apple, Google, and all major card brands to build certified functionality in our customer-facing applications and API’s
• Improve Merchant Onboarding experience from Days to Hours:
  • Working on Saleforce Team to improve our Merchant Application Process for various partners and channels
  • Working on Integration to improve the Underwriting process
  • Working on Integration of our core processing platform to create merchants and processing profiles after merchant application is approved
• Build Next Generation Fraud Detection Solution, with Integrations: 
  • Working on integrating Industry standard Card Brand Transaction Fraud detection tools.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Software Engineering Staff Augmentation - less than 5% attrition, staffing changes needed due to performance. 
• Add ApplePay and GooglePay to Payment Processing - Completed Implementation with a working product on time and within budget. 
• Improve Merchant Onboarding experience from Days to Hours - Completed Implementation ontime in budget, helped Days to Hours Merchant Onboarding Process.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They deliver projects on time with quality. They were very responsive and managed any rare staff performance issues.

What was your primary form of communication with Nybble Group?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Very good English-speaking, professional IT engineering staff, with commitment and actively managing projects, risks, and engaging staff.

Are there any areas for improvement or something Nybble Group could have done differently?

Nothing I can think of.

BACKGROUND

Introduce your business and what you do there.

I’m one of the product managers at PetPartners, Inc., a pet insurance company. I oversee several of our products.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Nybble Group?

We use Nybble Group for ongoing UI/UX design and development.

SOLUTION

What was the scope of their involvement?

Nybble Group has previously worked on UX and development for our mobile app, which included updating the UI colors and style throughout, as well as some user flow issues. They also were able to create documentation of the development processes to continue to support our expanding team and mapped all user paths throughout the mobile app for future reference when making changes.

Currently, I am working with development resources from Nybble Group to establish a proof of concept for our quoting & enrollment platform to transition existing code to a new format, UX designers to improve the UI for our policy portal and establish in-depth tracking through Google Analytics for our quoting & enrollment experience. 

Their designers typically use Adobe XD to create mock-ups and interactive prototypes of the UI they’re working on. Additionally, they’ve helped us with in-depth market research, which is incredibly helpful in making informed decisions and thinking beyond just a couple of key competitors.

Our requirements for them usually depend on what we’re trying to accomplish. Normally, we allow the designers we work with to make suggestions because we value their expertise. Overall, we have a very collaborative relationship.

What is the team composition?

As our relationship is not centered around a single project, the individuals we work with from Nybble Group varies, but we have a dedicated portfolio manager. As more resources are needed to join an existing team or establish a new team, we work with them to onboard individuals as needed. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Nybble Group’s designs are regularly met with excitement because of their high quality. The team often exceeds expectations by being proactive in their approach to overcoming roadblocks with design and development.  Every team member I’ve had the opportunity to work with has been highly engaged and adaptive to changing business needs.

How did Nybble Group perform from a project management standpoint 

When there is a project manager assigned, I have found them to be very well organized and easy to build a relationship with. They usually communicate with us through email or MS Teams, and we have daily stand-up meetings they attend.
 
As design and development resources become more familiar with each product, their output quickly grows. During the learning curve I’ve had to extend some timelines, but this has never caused any concern for me; I’ve usually factored in some extra time because I prefer to deliver early than late, or I am able to justify the additional time needed by presenting the added benefits we will reach.

What did you find most impressive about them?

Their developers are amazing. I haven’t interacted with many developers interested in design or UX, but Nybble Group’s developers genuinely care. They also actively engage with all the design resources and our product managers to help improve our various products. They create thoughtful designs to make the user flow more friendly, accessible, and intuitive.

Nybble Group’s developers work well with ambiguity and quickly build a strong team dynamic amongst the resources assigned to a specific area.

Do you have any advice for potential customers?

Have a clear idea of what you want and communicate that. Additionally, ensure that you are ready to spend the time necessary working with designers to reach the ideal-state with mock-ups and have regularly scheduled check-ins. They provide a lot of different services, so they can provide resources with the specialized skills you need.

BACKGROUND

Please describe your company and your position there.

San Miguel is a company that sells lemons, orange, avocado, grapes, and softfruit all around the world. San Miguel explote all the vertical business (from the farm, trough the packaging, to sales export. My Role is IT Apps manager

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Nybble Group, and what were your goals?

We hire Nybble Group to support us in all our RPA journey. From the very begging. Now we have more than 14 bots in production, some of them with high complexity.

SOLUTION

How did you select this vendor and what were the deciding factors?

• Experience
• Price
• Flexibility to adapt their services to our demand (quick answer to adjust their delivery to more or less developers when they were needed.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We have 3 stand up meetings very AGILE, of no more than 15 minutes, were we agree the assignments and backlog priorities.

How many people from the vendor's team worked with you, and what were their positions?

One PM, two developers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We are very satisfied with Nybble service. Their estimation effort is always very reasonable, and very transparent. In several times we asked to strech time, or to cover different scope and they were always up to the task.

Describe their project management style, including communication tools and timeliness.

3 meetings a week. Stand up meetings. Not scrum with sprint, but MVPs agreements with constant deliveries. Always guide us in the first RPA executions.

What did you find most impressive or unique about this company?

Flexibility.

Are there any areas for improvement or something they could have done differently?

Invoice and admin process

BACKGROUND

Introduce your business and what you do there.

I’m the CEO & co-founder of Abundant Closet LLC.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Nybble Group?

My partner and I discovered there was a need in the marketplace for a virtual closet application. As a result, we hired Nybble to develop our vision.

SOLUTION

What was the scope of their involvement?

Our main goal was to assist women in maximizing their current wardrobe and help them make informed purchases. We also wanted to assist retailers to offer relevant pieces of clothing and accessories to women based on what was already in their closet. In the end, the Nybble team created a virtual closet with approximately eight layers of logic that would mix and match existing wardrobe items with potential new items. 

What is the team composition?

We worked with Gustavo (Founder & CEO), and we also collaborated with other people including their technical lead.

How did you come to work with Nybble Group?

Nybble came highly recommended to my partner.

How much have you invested with them?

We probably invested $250,000.

What is the status of this engagement?

Our collaboration ran from January 2009–June 2012.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We were very happy to engage with them because they invested their time and technology at a reduced price in order to complete our application. We engaged them for over two years, but we had to shut the business down in 2012 due to a lack of funds. We did have paying customers, and we were able to slightly scale the business with our increased user base.

On top of that, we raised angel investment funds that carried us through several years. In addition, we attracted customers — both retail and wholesale partners. However, due to the investment environment changing, we were unable to continue.

How did Nybble Group perform from a project management standpoint?

They were extremely responsive, and we were able to communicate with them remotely — especially on what we needed from our platform both from a retail and wholesale standpoint. We used Skype and email to communicate.

What did you find most impressive about them?

Nybble was prompt and easy to work with. They were also extremely honest.

Are there any areas they could improve?

On my side, I should’ve made a personal investment to go to their office and meet with them face-to-face. If I had done that, maybe I would’ve understood what they needed from us in order to achieve our goals.

On the other hand, on Nybble’s side, I would want them to continue delivering excellent service. In fact, they shared some of their future plans and I’d definitely open up my European network to see how I could assist them. Overall, I strongly recommend companies to work with them.

Do you have any advice for potential customers?

Be clear about what you’re asking for and have a technical personal assigned from your team that would interface with Nybble. We didn’t have that until the end, but that was not Nybble’s responsibility.

BACKGROUND

Please describe your company and your position there.

A Fortune Global 500 consulting services company with over $44 billion in revenue and more than 500,000 employees. 

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Nybble Group?

The scope of work assigned to Nybble Group was around the complex integration work with back-end systems including the airline systems for the Book a Cruise and Book an Airline functionality.

SOLUTION

How did you select Nybble Group?

We selected the Nybble Group because they demonstrated deep technology capabilities, excellent project management and commitment to get the job done on a very tight timeline.

Describe the project in detail.

The website redesign was a major project focusing on:

1. Complete re-branding around the "Modern Luxury Lives Here" brand
2. New industry leading functionality with seamless integration to reservations, airlines, local transportation and shore excursions The technology stack was on cloud ( AWS ) and Adobe ( AEM ) 

What was the team composition?

The Nybble team had a senior Project Manager and a core group of developers working using an Agile methodology ( 2-week sprints ).

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Nybble's sprint delivery points were among the highest of any sprint team. The defect rates were very low. The code was clean and met established standards. The above results were especially impressive given the complexity of some of their work around airline integration.

How effective was the workflow between your team and theirs?

The Nybble project manager was fully bilingual, very professional and very easy to work with. He developed clear plans, status updates and ran the Sprints very effectively keeping his team very motivated even during the toughest part so of the project.

What did you find most impressive about this company?

The most impressive thing about Nybble on this project was their 100% commitment to results. This was a challenging project and they were worked very, very hard to make sure we were successful.

Are there any areas for improvement?

During this project we did not identify any major areas for improvement with Nybble. There were no escalations and work was delivered as promised.

BACKGROUND

Introduce your business and what you do there.

I’m the COO of a pet insurance company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Nybble Group?

We were looking for additional support, from a staff augmentation and software development standpoint.

SOLUTION

What was the scope of their involvement?

They provide frontend resources with some backend resources as well. Primarily, the teams are focused in Angular. They’re also helping in some CMS support with a .NET backend and .NET core API technologies.

What is the team composition?

We work with five people from their team.

How did you come to work with Nybble Group?

We became familiar with them through their work with one of our partners.

How much have you invested with them?

We spent $50,000–$100,000.

What is the status of this engagement?

We started working together in August 2020, and our work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The results have been highly successful. The quality of the work is exceptional. We go through a pretty rigorous code review process here, and there has been nothing but quality feedback. In addition to that, the ramp-up time was incredible; they were able to jump into our system, act as an extension to our team, and act as an extension of our team effectively.

How did Nybble Group perform from a project management standpoint?

Their ability to meet deadlines is also exceptional. They’re very communicative, and they’ve jumped into our chat platforms to make themselves readily available. Their project management skills have been nothing short of fantastic.

What did you find most impressive about them?

They have a depth of resources available. Based on their success so far, I see a strong potential for increased involvement in other areas of development.

Are there any areas they could improve?

No, we haven’t had any issues. It’s all been very seamless.

BACKGROUND

Introduce your business and what you do there.

I’m the CMO of a pet marketing company that focuses on pet insurance and pet health-related products. We’re a startup that’s rolling out new products.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Nybble Group?

We’re a new entrant in the market and have multiple products in two main categories. First and foremost, we wanted to create some breakthrough levers with regards to design and technology. Secondarily, we wanted to create a seamless integration across our products fueled by data and insight. 

Another area that’s really important is the concept of maintenance. Things pop up that we don’t think about. We built our MVP but we’re always looking to enhance. The collaboration is really about enabling access to efficient and effective technology and perhaps avoiding some of the clunky, home-made approaches that people use.

SOLUTION

What was the scope of their involvement?

Nybble developed and designed our internal database. Their first deliverable is a consulting technology platform we use to support, inform, and enable all of our upcoming products, which involve multiple websites. Secondly,  they worked to enhance the platform’s UX.  

Currently, the team is working on the project’s third deliverable is our internal technology database. The platform has to integrate with multiple third-party technology platforms that we don’t control. 

From a database standpoint, we want to tap into some of the open-source tools, rather than recreate the wheel. We’re in the process of customizing some of the open-source tools available that Nybble recommended to us.

We’ve been increasing their scope of work month-over-month. They have expanded their role into marketing support services, handling our social media, email deployment, and ad assets’ design and development. 

What is the team composition?

I interacted with everyone in Nybble to some extent — from owner-operator to product managers, designers, and developers — depending on the need or issue. 

How did you come to work with Nybble?

I had worked with a couple of Nybble employees at a past company. I followed them and I feel that it really paid off. 

How much have you invested with them?

I think we’ve invested close to $500,000. 

What is the status of this engagement?

We started collaborating with them in October 2018 and the engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

I will give Nybble a 10 out of 10 for design and user experience. I’m really confident about that. The support has been great and we can move pretty quickly while still paying attention to detail. They’ve been helpful and it’s really been a great relationship overall.

The harder KPIs are related to technology and our stepped-purchase process. I believe we’re at 8 out of 10 with regards to completing our metrics, such as the purchase of a product and initiating customer support. Overall, those metrics have been absolutely stellar. 

How did Nybble perform from a project management standpoint?

Nybble’s communication skills are really comprehensive and the team support is round-the-clock. As much as I hate to send a message at 11:30 p.m., they respond quickly when I do. This speaks to their commitment and how they operate across the board. 

I also find their ticketing system interesting because I can tap into their systems — from product management to user experience and design tools — without having to manage it 100% of the time. I think their whole approach to these open-source platforms enabled us to have a level of transparency that I wouldn’t have if everything was on a custom build and housed with them. 

What did you find most impressive about them?

One of the things that most impressed me is that they strike a good balance between being very customer-centric and not going down the wrong path. If they think there's a better way to do something, they will certainly let us know. I appreciate that because they’re really the experts and there’s a nice presentation of those things that make us listen to them a bit more. 

They’re a group of people who produce quality work and they’re committed to me and my businesses. They strike a balance between a good relationship and a good corporate partnership. 

Are there any areas they could improve?

When we started out, we went through a little bit of a rough patch with the creative and design team, but they turned it around really quickly. Once they heard what we were saying, we got to a really good place. 

They could adapt their processes to our schedule a bit better and keep things moving as fast as possible. I respect their management style and I appreciate the process but I need them to integrate with our processes as best as possible. 

Do you have any advice for potential customers?

Potential customers should provide as much information as possible; the more information you share with them, the better their work is. It might be an extra 10 minutes to explain something in more detail, but it just improves the quality of their solution.