# NSI NSI Reviews (11), Pricing, Services & Verified Ratings - Verified - 5.0 out of 5 average review rating - 0 connections joined NSI's Network [Visit Website](https://www.nsiserv.com/?utm_source=clutch.co&utm_medium=referral&utm_campaign=directory) [Get a Custom Proposal](https://clutch.co/profile/nsi) **Helping our Clients Succeed since 1985** Here at NSI, we offer many solutions including Virtualization, Business Continuity/Data Backup, Disaster Recovery, Project Development and Network IT Consulting. Your technology, well managed. NSI's premier service is NSI TotalCare. Customers enjoy the simplicity of one flat rate monthly fee for complete management of their IT. Customers love it! NSI's motto is: "Helping Our Clients Succeed", and we've been doing that every day since 1985. ## Company Information - Minimum project size: $1,000+ - Hourly rate: $200 - $300 - Number of employees: 10 - 49 - 1 Locations: - Naugatuck, CT (Headquarters) - Founded in 1985 - 1 languages: English - 1 timezones: Eastern Standard Time (EST) ## Services, Focus Areas, Industries, and Clients ### Service Lines - 50% IT Managed Services - 15% Cloud Consulting & SI - 15% IT Strategy Consulting - 10% IoT Development - 10% Other IT Consulting and SI ### Focus Areas - Azure Consulting Services: - 45% Azure Migrations - 25% Azure Security - 10% Azure Analytics - 10% Azure DevOps - 10% Azure IoT - Cloud Computing Focus: - 40% Azure Cloud Consulting & Implementation - 40% Google Cloud - 20% AWS Cloud Consulting & Implementation - IT Managed Services Focus: - 20% Disaster Recovery - 20% Hardware - 20% Managed Software Application & Solutions - 20% Network - 20% Security - Digital and IT Strategy Consulting Focus: - 20% IT Assessment - 20% IT Consolidation - 15% IT Operations Management Consulting - 15% Virtual CIO Services - 10% Digital Transformation - 10% IT Governance - 10% IT Service Management Consulting - AWS Consulting Services: - 15% AWS Analytics - 15% AWS Applications - 15% AWS IoT - 15% AWS Managed Cloud - 15% AWS Migrations - 15% AWS Security - 10% AWS Development ### Industries - 15% Business services - 10% Financial services - 10% Medical - 10% Legal - 20% Manufacturing - 20% Non-profit - 15% Roofing ### Clients - 70% Small Business (<$10M) - 30% Midmarket ($10M - $1B) ## Pricing Snapshot Average rating for cost based on this provider's reviews: 4.7 out of 5 **What Clients Have Said** *(This summary is based on verified Clutch reviews.)*: NSI offers managed IT services with varying project costs, including $200,000–$300,000 for long-term clients and over $3,000 for smaller projects. Clients report good value for cost, with many praising their responsiveness, expertise, and partnership approach. **Most Common Project Size**: Less than $10,000 based on 6 reviews *(Pricing information for this provider is based on reviews where the project size was available.)* ### Pricing by Service - IT Managed Services: Less than $10,000 based on 6 reviews - IT Strategy Consulting: $10,000 to $49,000 based on 2 reviews - Cybersecurity: $1,000,000 to $9,999,999 based on 1 review - IT Staff Augmentation: $1,000,000 to $9,999,999 based on 1 review - Cloud Consulting & SI: Confidential based on 1 review - Corporate Training & Coaching: Confidential based on 1 review - Other IT Consulting and SI: Confidential based on 1 review - Application Testing: Confidential based on 1 review ## Reviews Clutch investigates each reviewer's identity and work history. Every review goes through a rigorous, human-led verification process to confirm the reviewer's identity, and reviews that we verify are visibly marked as 'Verified' so you can trust that they come from a real client. [Learn More](https://help.clutch.co/en/knowledge/how-clutch-verifies-reviews) ### NSI Review Insights Overall Review Rating: 5.0 - Quality: 4.9 - Schedule: 4.9 - Cost: 4.7 - Willing to Refer: 5.0 ### Top Mentions - High-quality work (4 mentions) - Knowledgeable (4 mentions) - Experienced (2 mentions) - Helpful (2 mentions) - Timely (2 mentions) - Accessible (1 mentions) - Communicative (1 mentions) - Detail-oriented (1 mentions) - Easy to work with (1 mentions) - Establish clear expectations (1 mentions) - Exceeds expectations (1 mentions) - Great project management (1 mentions) - Innovative (1 mentions) - Meets deadlines (1 mentions) - Patient (1 mentions) - Transparent (1 mentions) ### Review Highlights **Comprehensive Managed IT Services** NSI provides a wide range of managed IT services, from cybersecurity and network management to hardware and software support. Clients value their ability to handle diverse IT needs. **Positive Client Relationships** NSI fosters strong client relationships through continuous support and engagement. Their team is seen as part of the client’s own team, which enhances collaboration and satisfaction. **Up-to-date with Technology** Clients appreciate NSI’s awareness of new technologies and their ability to implement advanced solutions, keeping clients’ IT infrastructure modern and efficient. **Long-term Partnership Success** NSI has maintained a 20-year partnership with an educational organization, providing consistent and reliable IT support, strategic planning, and equipment upgrades, demonstrating their capability in long-term client relationships. **Strong Project Management** NSI has been commended for their project management skills, consistently delivering projects on time and within budget while maintaining clear communication channels with clients. **Smooth Transition Processes** NSI has demonstrated expertise in transitioning clients from previous service providers smoothly, ensuring minimal disruption and quick adaptation to new systems. **No Specific Areas for Improvement Noted** Clients generally did not identify specific areas for improvement, indicating overall satisfaction with NSI’s services and continuous improvement efforts. **High User Satisfaction** Client feedback indicates high levels of user satisfaction with NSI’s services, evidenced by positive survey results and reduced support ticket volumes over time. ### NSI Reviews #### Computer Equipment Upgrade for Economic Dev Nonprofit (Featured Review) **The Project** - Services: IT Managed Services - Project size: Less than $10,000 - Project length: Mar. 2024 - Ongoing **Project Summary**: NSI provides managed IT services for an economic development nonprofit organization. For this project, they've helped the client acquire and install new computers, as well as migrate the data from the old ones. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** Administrative Assistant, Economic Development Nonprofit - Industry: Other industries - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Apr 25, 2024 **Feedback Summary**: The client is very satisfied with their computer equipment upgrade, as the new computers are faster and better. Overall, NSI has offered great work quality, meeting deadlines and staying on budget. Moreover, they're highly responsive via email and provide outstanding customer service. ""They're always right there and ready to help."" **BACKGROUND** Introduce your business and what you do there.I'm the administrative assistant of a nonprofit organization focusing on economic development. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with NSI?We needed to acquire new computers. **SOLUTION** What was the scope of their involvement?We've acquired new computers from NSI. Initially, they gave us some quotes. After our approval, they were in charge of installing the computers on-site. Moreover, they've transferred all the data from the old computers to the new ones.What is the team composition?One teammate from NSI was in charge of coming on-site to do the work. In addition to him, I also worked with Tom (President) and an administrative assistant.How did you come to work with NSI?I was already familiar with them; they're local in town and have a great reputation. Thus, I simply called them and told them that we needed new computers.How much have you invested with them?We've spent a little over $3,000.What is the status of this engagement?We’ve been working together since March 2024 on this specific project. However, we've been working with NSI over the years. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?We had very old computers, so this has been a big upgrade for us. We've definitely seen an increase in our computers' speed. As for the quality of their work overall, everything has been very positive.How did NSI perform from a project management standpoint?NSI has met the deadlines and stayed on budget. We mostly communicate via email, as it's the easiest way for them to get right back at us.Are there any employees from the service provider's team that you would like to give a shout-out to in this review?I would like to give a shout-out to the three teammates from NSI I worked with; they were all great.What did you find most impressive about them?NSI offers great customer service.Are there any areas they could improve?There's nothing NSI could improve on. They're always right there and ready to help.Do you have any advice for future clients of theirs?Just give them a call and take it from there. --- #### Managed IT Services for Educational Organization **The Project** - Services: IT Managed Services, IT Strategy Consulting - Project size: $10,000 to $49,999 - Project length: Jan. 2004 - Ongoing **Project Summary**: NSI has provided managed IT services for an educational organization for around two decades. Their work has included purchasing and installing hardware and software, 24-hour monitoring, and strategic planning. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Chief of Staff, Educational Organization - Industry: Education - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — May 8, 2024 **Feedback Summary**: NSI has acted as a true partner for the client, as they're always accessible and have skilled and passionate professionals in their team, allowing for a great relationship. The team is responsive to tickets and has performed with excellence during crises. Moreover, their knowledge is outstanding. ""What we have with NSI is a real partnership."" **BACKGROUND** Introduce your business and what you do there.I’m the chief of staff at an organization that works with public high schools to recruit, train, and mentor students to go to college and become certified teachers so that they can go back to their communities as teachers, **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with NSI?We were upscaling from a part-time, one-person IT department as we were upgrading our equipment and services. Given that we were a growing organization, our plans called for greater support ane greater expectations for that support. We had great ideas about the future regarding all the advantages that working with a larger organization for our IT needs would give us, so we were looking for a true partner who could do more than just be on the call to provide services. **SOLUTION** What was the scope of their involvement?NSI provides us with managed IT services. Initially, the part-time IT person we worked with initially spent time integrating NSI into our organization and assisting with the transition. Since then, their work has included purchasing and installing software and hardware equipment. With their help, we've expanded the number of computers we have, and we're continuously adding purchases to supply all of our employees with laptops.NSI primarily offers remote services. However, they come in to perform their services on-site if needed. They have some representatives nearby who come in to deliver equipment and perform services required on-site. Whenever we need support, we call NSI and get it.In addition to that, some of our key equipment is monitored remotely 24 hours a day. Whenever a lapse or problem is detected, we get troubleshooting assistance and alerts. Some of this alerts are for small things, such as ensuring that the system is on so that they can continue with troubleshooting. When software problems are diagnosed, they work to resolve them.A few years ago, we developed a strategic plan with NSI, which we've been following. Now, we're moving our servers to the cloud, which is part of this strategic development.What is the team composition?I don't know the exact size of NSI's team, but we've worked with quite a few of their members, including Tom (President).How did you come to work with NSI?We were referred to NSI. In fact, someone from our organization also recommended NSI because he had done some research on service providers that could serve us based on the size of our organization.How much have you invested with them?We've spent around $200,000–$300,000What is the status of this engagement?We've been working together for around two decades now. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?What we have with NSI is a real partnership. From a qualitative perspective, their team is accessible, so we always have representatives working with us who are skilled in their position and profession. They always follow through, so we've established a great relationship.How did NSI perform from a project management standpoint?We have a ticketing system that we can access via phone or email, and someone from NSI always responds to the tickets.Are there any employees from the service provider's team that you would like to give a shout-out to in this review?One time, we had a particular incident in which one of NSI's teammates with whom we've been working for years stood out. I gave them high accolades for this teammate's performance during that crisis.What did you find most impressive about them?The fact that there's more to our partnership than responding to hardware or software failures is outstanding. We've embarked with NSI on short-term and long-term plans, such as the strategic plan that we've created, which will take us into the cloud. Initially, this kind of partnership was what we were looking for, and it is what we've gotten.Another thing that we wanted was accessibility to technicians with the expertise and knowledge to respond to and resolve situations immediately, and that's the case with NSI. During the vetting process, we also looked at other companies that could not promise the kind of service and deliveries we would receive from NSI. The best they could promise was that someone would contact us within 24 hours in case we required assistance.Are there any areas they could improve?There's always room for improvement for any organization, but nothing specific comes to mind when thinking about NSI. They've been a good partner with knowledgeable and experienced employees, so we've established a great working relationship.Do you have any advice for future clients of theirs?If you're a growing organization, I recommend NSI to help you with your growth and expansion. They have skilled professionals dedicated to their services, and they provide the level of support that you would expect to assist your growth. --- #### Computer Equipment Upgrade for Economic Dev Nonprofit **The Project** - Services: IT Managed Services - Project size: Less than $10,000 - Project length: Mar. 2024 - Ongoing **Project Summary**: NSI provides managed IT services for an economic development nonprofit organization. For this project, they've helped the client acquire and install new computers, as well as migrate the data from the old ones. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** Administrative Assistant, Economic Development Nonprofit - Industry: Other industries - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Apr 25, 2024 **Feedback Summary**: The client is very satisfied with their computer equipment upgrade, as the new computers are faster and better. Overall, NSI has offered great work quality, meeting deadlines and staying on budget. Moreover, they're highly responsive via email and provide outstanding customer service. ""They're always right there and ready to help."" **BACKGROUND** Introduce your business and what you do there.I'm the administrative assistant of a nonprofit organization focusing on economic development. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with NSI?We needed to acquire new computers. **SOLUTION** What was the scope of their involvement?We've acquired new computers from NSI. Initially, they gave us some quotes. After our approval, they were in charge of installing the computers on-site. Moreover, they've transferred all the data from the old computers to the new ones.What is the team composition?One teammate from NSI was in charge of coming on-site to do the work. In addition to him, I also worked with Tom (President) and an administrative assistant.How did you come to work with NSI?I was already familiar with them; they're local in town and have a great reputation. Thus, I simply called them and told them that we needed new computers.How much have you invested with them?We've spent a little over $3,000.What is the status of this engagement?We’ve been working together since March 2024 on this specific project. However, we've been working with NSI over the years. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?We had very old computers, so this has been a big upgrade for us. We've definitely seen an increase in our computers' speed. As for the quality of their work overall, everything has been very positive.How did NSI perform from a project management standpoint?NSI has met the deadlines and stayed on budget. We mostly communicate via email, as it's the easiest way for them to get right back at us.Are there any employees from the service provider's team that you would like to give a shout-out to in this review?I would like to give a shout-out to the three teammates from NSI I worked with; they were all great.What did you find most impressive about them?NSI offers great customer service.Are there any areas they could improve?There's nothing NSI could improve on. They're always right there and ready to help.Do you have any advice for future clients of theirs?Just give them a call and take it from there. --- #### Managed IT Services for Disinfectant Manufacturer **The Project** - Services: IT Managed Services - Project size: $50,000 to $199,999 - Project length: Jan. 2023 - Ongoing **Project Summary**: NSI provides managed IT services for a disinfectant and lubricant manufacturer. The team offers off-site support services and has provided on-site services when the client purchases equipment through NSI. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** VP, Sterifab - Industry: Manufacturing - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Dec 28, 2023 **Feedback Summary**: The client is delighted with the service NSI provides; the team has always been able to fix the client’s issues. NSI breaks down tasks clearly, resulting in a positive project management experience. Moreover, they’re up-to-date on new technologies and are knowledgeable about their industry. "“NSI is terrific at their job.”" **BACKGROUND** Introduce your business and what you do there.I’m the VP of Sterifab, a disinfectant and lubricant manufacturer.  **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with NSI?We decided we needed someone to ensure our server didn’t go down. Then, we got more involved with NSI when we realized we couldn’t continue hiring an IT teammate occasionally. **SOLUTION** What was the scope of their involvement?NSI provides managed IT services for us. Typically, they offer off-site services. When we have an issue with our computers, we contact NSI via email, and they fix it. The team has provided on-site services at various times, including when we’ve purchased new computers and servers through them.What is the team composition?We deal with a few teammates regularly, including Sufiyan (Help Desk), Bob (Director of Purchasing), and Tom (President). However, we’re unsure how many team members have worked on our project. How did you come to work with NSI?We hired them because a friend was using them. A very close friend of mine had a company in Connecticut and was friendly with Tom’s father. That’s how I found out about NSI. How much have you invested with them?We’ve spent between $50,000–$100,000.What is the status of this engagement?We started working together around January 2023, and the engagement is ongoing.  **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? NSI is terrific at their job — they’ve always been able to resolve our problems. Overall, we couldn’t ask more of them. I wish our other suppliers were as good as NSI. How did NSI perform from a project management standpoint?Every time we’ve ordered equipment directly through them, they spell things out clearly, and we’ve had no issues with project management. What did you find most impressive about them?NSI is aware of new technologies, on top of industry specifics, and clear about costs.Are there any areas they could improve?There’s nothing they need to improve. Do you have any advice for potential customers?I’ve always been enthusiastic about telling people I know that NSI is the provider to hire if they need IT services.  --- #### Managed IT Services for Counseling & Referrals Company **The Project** - Project size: Confidential - Project length: Mar. 2022 - Ongoing **Project Summary**: NSI provides ongoing managed IT and cybersecurity services for a counseling and referrals company. They onboard new devices, set up software, and offer on- and off-site support as needed. **Review Rating**: 4.5 - Quality: 5.0 - Schedule: 4.0 - Cost: 5.0 - Willing to Refer: 4.5 **The Reviewer** Managing Director, Counseling & Referrals Company - Industry: Other industries - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Jun 30, 2023 **Feedback Summary**: The client is satisfied with NSI’s quality work and performance. The team always completes the tasks asked, and they stand out for their patience and excellent communication skills. Overall, they’re helpful, efficient, and timely in their project management. Customers can expect a great service. "“We’ve been impressed by their customer service and the way they approach their work.”" **BACKGROUND** Introduce your business and what you do there.I’m the managing director at a counseling and referrals company. We provide access to mental healthcare to people who live or work in our county. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with NSI?We didn’t have IT expertise in-house. We work in behavioral health, so most of our employees are therapists or administrative support. **SOLUTION** What was the scope of their involvement?NSI provides ongoing IT support. They help us with everything from onboarding new devices to setting them up correctly and ensuring all the software we need is downloaded. Our team can use them daily, and NSI provides support as needed. If an employee is having trouble with their laptop or printer, they can send a ticket to NSI’s help desk, and someone gets back to us.They can remotely log in to our devices to solve any issues and go to our office if needed. For example, we transitioned to a new phone system last month. It was easier to have someone on-site to explain the new system and help troubleshoot any issues while employees got up and running the software on their devices.What is the team composition?We don’t know how many techs they have on their team; I’ve worked with two teammates in the past six months. NSI usually tries to assign the same tech to work with us so the person is familiar with our organization and the devices we use. However, they assign someone else if that person is busy.How did you come to work with NSI?When I arrived at the company, NSI was already part of our process. Our director had a mutual connection with NSI; they found them through a referral.What is the status of this engagement?I’ve worked with them since March 2022; the partnership is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?They’re always able to complete the tasks we ask. We’ve never had a situation where NSI couldn’t help us. In my mind, that’s excellent quality work.How did NSI perform from a project management standpoint?We do monthly calls with our account representative to review network security and other things. They give us a report on the number of employees who click on phishing emails or who have done their cybersecurity training.Moreover, communication is always efficient. We send everything into a ticket system or specific email address, and someone assigns that request to one of NSI’s support specialists. NSI gets back to us within the same day we reach out. If we set a deadline for a project, they always meet it.Are there any employees from the service provider's team that you would like to give a shout-out to in this review? Dean (Support Specialist) has been very helpful during this period of growth. He’s been patient with us and our lack of knowledge about IT. Moreover, he’s been responsive to our needs and able to explain things in a way we can understand.What did you find most impressive about them?We’ve been impressed by their customer service and the way they approach their work. Moreover, they’re patient with people who don’t understand what they’re doing.Are there any areas they could improve?No, I don’t have anything to critique.Do you have any advice for potential customers?I suggest meeting with your account representative early and often to make your expectations clear. --- #### Managed IT Services for Nonprofit Organization **The Project** - Services: Application Testing, Cloud Consulting & SI, Corporate Training & Coaching, Cybersecurity, IT Managed Services, IT Strategy Consulting - Project size: Confidential - Project length: Jan. 2010 - Ongoing **Project Summary**: NSI provides managed IT services to a nonprofit organization. They handle the client's IT needs, including transitioning to a new phone system, migrating to a cloud-based system, and fortifying cybersecurity. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Operations & Fund Development Director, Naugatuck YMCA - Industry: Other industries - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Jun 21, 2023 **Feedback Summary**: NSI has helped the client improve their cybersecurity and become more efficient. The service provider impresses the client with their culture, responsiveness, work quality, and timely delivery of outputs. Moreover, they communicate with the client through virtual meetings. ""The team at NSI responds quickly to concerns and IT issues. The main projects have been done promptly."" **BACKGROUND** Please describe your company and position.I am the Operations and Fund Development Director of Naugatuck YMCADescribe what your company does in a single sentence.We are the leading nonprofit in the community, providing services to all. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire NSI to accomplish?IT supportMinimize the time of our team troubleshooting.Staying up todate with technology and all it has to offer. **SOLUTION** How did you find NSI?CommunityWhy did you select NSI over others?High ratingsClose to my geographic locationPricing fit our budgetGreat culture fitGood value for costCompany values alignedHow many teammates from NSI were assigned to this project?6-10 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.NSI has been our support for all IT work that needs to be completed. They have supported us through many IT transitions. Some examples are transitioning to a new phone system, transitioning from a physical survey to a cloud based system, assisting with cyber security and staff training on cyber security. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?The YMCA has become more efficient and safer in the area of cyber security.Describe their project management. Did they deliver items on time? How did they respond to your needs?The team at NSI responds quickly to concerns and IT issues. The main projects have been done promptly. There are many that are just ongoing.What was your primary form of communication with NSI?Virtual MeetingWhat did you find most impressive or unique about this company?The culture is important to us. The employees love what they do and it is visible in the quality of work they provide.Are there any areas for improvement or something NSI could have done differently?This is not an improvement, rather a reminder to continue. Continue to do the quality work you do. Continue to speak in layman's terms for those of us that are not IT experts. I have always appreciated the way everything is described to the team here at the YMCA. --- #### Cybersecurity & IT Services for Nonprofit Organization **The Project** - Services: Cybersecurity, IT Managed Services, IT Staff Augmentation, IT Strategy Consulting - Project size: $1,000,000 to $9,999,999 - Project length: Oct. 2015 - Jan. 2023 **Project Summary**: NSI provided IT services for a nonprofit organization. The team set up infrastructure and provided on-site maintenance and support. In addition, NSI offered security awareness training. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Director of IT, Nonprofit Organization - Industry: Other industries - Client size: 201-500 Employees - Review Type: Phone Interview - Verified **The Review** — Jun 16, 2023 **Feedback Summary**: The NSI team exceeded the client's expectations by going above and beyond to fulfill the project requirements. The client was pleased to receive positive feedback and noticed a reduction in the number of tickets. The client was satisfied with NSI’s prompt and efficient communication. "“They exceeded our expectations by going beyond what was required.”" **BACKGROUND** Introduce your business and what you do there.I'm the director of IT for a nonprofit behavioral youth facility in Connecticut. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with NSI?NSI was hired as our main service provider. **SOLUTION** What was the scope of their involvement?The NSI team worked on all of our projects over seven years. We had a managed service contract with them. It was an all-encompassing contract, and they delegated things to specific teams. We had a discovery phase before the work scoping and then agreed on the cost. Following that, implementation began. Things were simple.They handled various tasks, including project work, cyber security, managed services, security awareness training, helpdesk support, and other IT requirements. NSI provided server and end-user equipment replacements, network infrastructure setup, and switches installation. Furthermore, they also purchased and installed software for us when required.We had a full-time technician on location for onsite services. He was highly knowledgeable and interacted well with our staff.What is the team composition?Throughout our relationship, we collaborated with almost every member of the NSI team on various projects. We worked directly with their senior support engineers, Tom (President), and the virtual CIO.How did you come to work with NSI?The engagement with NSI was already in place when I joined the team.How much have you invested in them?We spent $240,000 per year.What is the status of this engagement?NSI was our leading service provider from October 2015–January 2023. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?In the result surveys, we had very high levels of user satisfaction. Over time, the number of tickets per user decreased.In terms of technical support, they provided complete assistance and resolved any issues. We only ended our relationship because we moved our managed IT services in-house.How did NSI perform from a project management standpoint?NSI was relatively good about finding a solution within the budget. The team pulled out all the stops to ensure that projects were completed on time as needed. Their helpdesk was exceptional and always responded promptly.Throughout each project, we had clear and concise communication via their portals. Everything was smooth, and generally, they would escalate quickly to the appropriate people if needed. We used phone, email, and Teams. For project management, updates were all done through their ConnectWise.What did you find most impressive about them?They made us feel like part of the NSI family. They exceeded our expectations by going beyond what was required. NSI's goal was to keep their client happy.Tom’s attention to detail, knowledge, and the feedback he provided was always beneficial. The NSI team was generally great about giving their client alternate solutions.Are there any areas they could improve?I don’t have any improvements for NSI at this time. Their services improved every time we worked with them. Their continuous improvement was a great reflection on them and the long-standing company that has been around for many years.Do you have any advice for potential customers?The managed IT services offered by NSI are ideal for small to medium businesses with limited in-house IT support.To successfully complete a project, the client needs to have a clear understanding of their desired outcome. I recommend taking NSI's advice and thoroughly understanding their proposed solutions to improve your solution. Although NSI's solutions are excellent, it is beneficial for the client to be aware of the solutions offered. --- #### Managed IT Services for AgTech Company **The Project** - Services: IT Managed Services - Project size: Confidential - Project length: Jan. 2022 - Ongoing **Project Summary**: NSI provides comprehensive managed IT services to an AgTech company, including employee and contractor onboarding and offboarding, cybersecurity, EDT, network installations, and firewall and VPN setups. **Review Rating**: 5.0 - Quality: 4.0 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** Department VP, AgTech Company - Industry: Other industries - Client size: 51-200 Employees - Review Type: Phone Interview - Verified **The Review** — Dec 13, 2022 **Feedback Summary**: NSI has been very responsive, meeting all the turnaround times stated in the SLAs with the client. They’ve also implemented excellent tools like KnowBe4® and SentinelOne for cybersecurity, helping the client stay SOC 2-compliant. Moreover, the team is timely and communicative over Slack. "“The tools that NSI has brought into our environment have been very good.”" **BACKGROUND** Introduce your business and what you do there. I’m a department VP at an agricultural technology (AgTech) company. We provide insights for food companies regarding microbial security. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with NSI? We’re a small company, and a lot of our resources contribute to our product development. However, we were getting behind in many of the IT services for ourselves, but it was difficult for us to hire an internal IT person because there wasn’t much to do. Therefore, hiring a managed IT services company made a lot of sense for us because those companies have expertise in providing managed services for many companies. They’re also able to hire and keep good talent because they do multiple interesting things, whereas it would be difficult for us to retain talent because what they would have to do is not that interesting. **SOLUTION** What was the scope of their involvement? NSI provides us with comprehensive managed IT services. They do several things for us, including the onboarding and offboarding of employees and contractors. They also provide endpoint detection and response (EDT) for all of our employees, keep track of assets that we currently have in-house, purchase software licenses, and manage our firewall and VPN setups. One of the main projects NSI has helped us with has been separating our IT network from our operational technology (OT) network. Our OT network is involved in the operational side of our business, including production laboratories and other things critical for our operations, whereas our IT network is more involved in our staff laptops and other non-critical things like that. We needed to separate those networks but weren’t able to do it with the old firewall we had in place. Therefore, NSI replaced our old firewall with a new one that is in high-availability mode. Now, we have redundant ISPs, power, switches, and VPNs, allowing us to have two different highly-available networks. What is the team composition? We’ve worked with several people from NSI, depending on the level of expertise we need. Typically, we work with 4–5 people from their team, and our main point of contact is a technical services manager. How did you come to work with NSI? We met them through a referral. What is the status of this engagement? We signed our contract with NSI in November 2021 and started the transition in December 2021. By January 2022, they were providing full-time support. Our engagement is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  We have service level agreements (SLAs) in place regarding ticket turnaround times, and NSI has met all those SLAs thus far. Their response time depends on the severity of the issue. For example, we’ve had a couple of production down situations, and they’ve responded and solved them within an hour. How did NSI perform from a project management standpoint? NSI is timely, and they’ve stayed within budget. We use Slack to communicate. What did you find most impressive about them? The tools that NSI has brought into our environment have been very good. In the past, we created our own phishing scenarios, but we lacked the ability to provide cybersecurity training for new users. However, NSI has implemented KnowBe4®, which allows us to provide and track cybersecurity training. They’ve also implemented SentinelOne for EDR, which is very beneficial to us, allowing us to stay SOC 2-compliant and provide updates in a timely manner. SOC 2 compliance helps us as a vendor to ensure our customers that we’re doing all the appropriate cybersecurity controls to protect their data and network. Are there any areas they could improve? It would be helpful if we had better visibility into NSI’s security operations center. Do you have any advice for potential customers? Before working with NSI, we were doing our IT support internally. Thus, the most challenging thing for us was getting people used to calling NSI instead of calling us when they needed support. Be aware of that. --- #### Managed IT Services for Rehabilitation Clinic **The Project** - Services: IT Managed Services - Project size: $50,000 to $199,999 - Project length: Sep. 2021 - Ongoing **Project Summary**: A rehabilitation clinic has outgrown their managed services provider at the time and were looking for a new partner moving forward. They chose NSI because of the vendor's knowledge, culture, and location. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** Business Planning Manager, Access Rehab Centers - Industry: Other industries - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Dec 13, 2021 **Feedback Summary**: The NSI team's experience in onboarding new partners was clearly apparent as the transition from the company's former partner to them went smoothly. The company described the team as friendly but took their work seriously which made them very easy to work with. ""I find NSI very easy to work with, which has been a great benefit."" **BACKGROUND** Please describe your company and your position there. I am the Business Planning Manager. I assist in Business Development, perform internal analytics and also manage the IT function. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire NSI? Our company has been growing and we had outgrown our previous Managed Services Provider (MSP). We were searching for a new company that would be a partner going forward. **SOLUTION** How did you select this vendor and what were the deciding factors? I had shortlisted 3 companies and brought them in for initial interviews. We judged NSI to be the best fit for us in terms of knowledge, culture and it turned out they were geographically close. Describe the project in detail and walk through their service package. We have close to 200 computers in our company as well as 2 active servers. We have local and cloud backup systems and an actively used intranet. We use a cloud-based electronic medical record (EMR) system and email system. I wanted a company that could reliably handle that volume and complexity, and one that would also assist with growth and efficiency initiated projects. How many resources from the vendor's team worked with you, and what were their positions? Overall my experience has been with about 7 members of NSI, including the owner, a consulting engineer, a purchasing manager who serves as our account manager, and 3-4 technicians. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? NSI made it a smooth transition from our previous vendor to them. Clearly they had significant experience onboarding clients coming from another MSP. They dispatched several technicians to install their rmss software for remote monitoring and anti-malware software, and took many notes as to the customs and normal procedures of our company, which they put into their database used by their technicians. They have extensive knowledge of technology as it applies to business, and are becoming an excellent resource for improving cybersecurity and improving our overall infrastructure. We are upgrading our firewalls as a short-term example of their consultations. How effective was the workflow between your team and theirs? I find NSI very easy to work with, which has been a great benefit. They are friendly but take their work seriously, and are quick to implement solutions to technology problems that occur. What did you find most impressive or unique about this company? I am very impressed with this company's IT knowledge, both tactical and strategic, their responsiveness, and a culture of friendliness and partnership with their clients. Are there any areas for improvement or something they could have done differently? I do not have suggestions for areas of improvement at this time. --- #### Comprehensive IT Services for Steel Service Center **The Project** - Services: Cybersecurity, IT Managed Services, Other IT Consulting and SI - Project size: Confidential - Project length: Jan. 1999 - Sep. 2024 **Project Summary**: NSI provided comprehensive IT services for a steel service center. The team was tasked with handling the client's hardware, networks, and software. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Controller & IT Liaison, Feroleto Steel Company, Inc. - Industry: Manufacturing - Client size: 51-200 Employees - Review Type: Online Review **The Review** — Sep 26, 2024 **Feedback Summary**: NSI performed well above the client's expectations. Moreover, the team always resolved the client's inquiries, followed through on every task, and was willing to educate. The team's flawless and swift automated ticket system, professionalism, and drive to succeed were hallmarks of their work. ""We wouldn't have done anything differently with NSI."" **BACKGROUND** Please describe your company and position.I am the Controller and IT Liaison of Feroleto Steel Company, Inc.Describe what your company does in a single sentence.Steel service center; oscillating, slitting and rolling mill **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire NSI to accomplish?Handle all facets of IT; hardware, networks, software **SOLUTION** How did you find NSI?Personal Relationship with ExecutivesWhy did you select NSI over others?High ratingsClose to my geographic locationPricing fit our budgetGreat culture fitGood value for costCompany values alignedDescribe the scope of work in detail. Please include a summary of key deliverables.NSI has performed well above their expectation.  They follow through with every task until it is completed to our/their satisfaction!  They never leave us stranded or with open items and are always willing to educate. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?NSI always provides a resolution for our inquiries and we are never left unsatisfied!  Describe their project management. Did they deliver items on time? How did they respond to your needs?NSI has a flawless automated ticket system.  Their staff has always addressed our needs on the same day, and depending upon the severity of our request, within minutes.  All tickets are closed once it is deemed that the original request has been solved.What was your primary form of communication with NSI?In-Person MeetingVirtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?They are extremely professional and their drive to succeed is apparent in their desire to execute and complete all tasks within an expediant time frame!  A+++Are there any areas for improvement or something NSI could have done differently?Well, we can all improve, right?  However, NSI is always striving to better their own processes and staff and we wouldn't have done anything differently with NSI. --- #### Managed IT Services for Energy Solutions Provider **The Project** - Services: IT Managed Services - Project size: Less than $10,000 - Project length: June - Aug. 2023 **Project Summary**: NSI provided an energy solutions provider with managed IT services, focusing on networking and cybersecurity. They upgraded the client's old iSCSI switch and NIC to newer and faster solutions. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Director of IT, Energy Solutions Provider - Industry: Energy & natural resources - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Aug 25, 2023 **Feedback Summary**: NSI helped the client enjoy a more stable and faster network. Their team followed the project specifications in installing and delivering the outputs. They also impressed the client with their knowledge and customer service team. Moreover, they communicated via email, messaging apps, and meetings. ""We were impressed by the customer service team and their knowledge."" **BACKGROUND** Please describe your company and position.I am the Director of IT of a consumer products & services companyDescribe what your company does in a single sentence.We provide heating fuels and diversified services for home and small businesses. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire NSI to accomplish?We are a medium/large company growing rapidly and need a managed IT service company with expertise in networking and cybersecurity. NSI has the proper resources available when you need them. **SOLUTION** How did you find NSI?NSI is our current Managed Service provider.Why did you select NSI over others?Close to my geographic locationGood value for costCompany values alignedHow many teammates from NSI were assigned to this project?1 EmployeeDescribe the scope of work in detail. Please include a summary of key deliverables.Upgrade our old internet small computer system interface (iSCSI) switch and network interface card (NIC) to a newer and faster solution. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Our network is more stable and faster than before.Describe their project management. Did they deliver items on time? How did they respond to your needs?Items were delivered and installed according to the specifications of the project.What was your primary form of communication with NSI?In-Person MeetingVirtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?We were impressed by the customer service team and their knowledge.Are there any areas for improvement or something NSI could have done differently?I don’t have any suggestions at this time. --- #### IT Network Management for CPA Firm **The Project** - Services: IT Managed Services, IT Strategy Consulting - Project size: Confidential - Project length: Jan. 2022 - Ongoing **Project Summary**: NSI is tasked with building and hosting a secure IT operating network for a CPA firm. The team ensures consistent and reliable connectivity with strong IT controls and MFA. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Executive, CPA Firm - Industry: Financial services - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Jun 19, 2023 **Feedback Summary**: NSI has successfully met the project's goals and expectations. They're a solid team with outstanding project management capabilities. Further, they collaborate well via in-person and virtual meetings and emails. NSI's responsiveness stands out. ""Their responsiveness and ability to handle all IT concerns are impressive."" **BACKGROUND** Please describe your company and position.I am an executive of a financial services companyDescribe what your company does in a single sentence.CPA firm **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire NSI to accomplish?To build and host a reliable and secure network for operating our business. **SOLUTION** How did you find NSI?ReferralWhy did you select NSI over others?High ratingsClose to my geographic locationPricing fit our budgetReferred to meHow many teammates from NSI were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.To create a sound and secure IT operating network by ensuring consistent and reliable connectivity with strong IT controls (including MFA) **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?All goals have been successfully met to dateDescribe their project management. Did they deliver items on time? How did they respond to your needs?NSI has a strong team to ensure great project management capabilities.What was your primary form of communication with NSI?In-Person MeetingVirtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?Their responsiveness and ability to handle all IT concerns are impressive.Are there any areas for improvement or something NSI could have done differently?None that I can think of --- ## Portfolio & Awards ### Access Rehab Centers A rehabilitation clinic has outgrown their managed services provider at the time and were looking for a new partner moving forward. They chose NSI because of the vendor's knowledge, culture, and location. ### Ancera NSI provides comprehensive managed IT services to an AgTech company, including employee and contractor onboarding and offboarding, cybersecurity, EDT, network installations, and firewall and VPN setups. ### Managed IT Services for Energy Solutions Provider NSI provided an energy solutions provider with managed IT services, focusing on networking and cybersecurity. They upgraded the client's old iSCSI switch and NIC to newer and faster solutions. ### Managed IT Services for Nonprofit Organization NSI provides managed IT services to a nonprofit organization. They handle the client's IT needs, including transitioning to a new phone system, migrating to a cloud-based system, and fortifying cybersecurity. ### Cybersecurity & IT Services for Nonprofit Organiza NSI provided IT services for a nonprofit organization. The team set up infrastructure and provided on-site maintenance and support. In addition, NSI offered security awareness training. The NSI team exceeded the client's expectations by going above and beyond to fulfill the project requirements. The client was pleased to receive positive feedback and noticed a reduction in the number of tickets. The client was satisfied with NSI’s prompt and efficient communication.   ### Managed IT Services for Rehabilitation Clinic The NSI team's experience in onboarding new partners was apparent as the transition from the company's former partner to them went smoothly. The company described the team as friendly but took their work seriously which made them very easy to work with. ### Clutch Awards - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_managed_service_provider_new_haven_2026.svg) - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_it_services_company_new_haven_2026.svg) ### Industry Recognitions - Crunchbase - LinkedIn - Digital transformation - The 2018 Managed Service Provider 500 Complete Lis - Certified Digital Advisor ## Packages ## Verification Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services. - Verified Client Reviews: 10 - Overall Review Rating: 5.0 Last Updated: 2026-06-18T11:17:07Z ### Business Entity - Business Entity Name: New England Systems, Inc. - Source: Connecticut's Official State Website - Jurisdiction of Formation: Connecticut - Date of Formation: June 26, 1985 - Status: Active - Last Updated: January 14, 2023 - ID: 0171160 ### Credit Report Results - International Credit Risk Assessment: Very Low Risk - Source: Creditsafe - Last Updated: September 13, 2024 ## Locations (1) ### Naugatuck, CT (Headquarters) - 191 Church Street - Naugatuck, CT 06770 - United States - 10 - 15 employees - Phone: +12037234431 ## Contact NSI [Send a message](https://clutch.co/profile/nsi) ### Connect on Social - [LinkedIn](https://www.linkedin.com/company/nsi-serv/) - [Facebook](https://www.facebook.com/NSIconnecticut/) - [X](https://twitter.com/NSIserv)