Noltic

BACKGROUND

Introduce your business and what you do there.

I work for WABCO Belgium. We provide solutions for the transportation business in the form of fleet and trailer telematics. Our customers are transport companies looking to optimize their fleets’ operations.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Noltic?

WABCO is working on telematics for the high-end segment, big transportation companies looking for premium, complex solutions. We were challenged to approach the transport business of smaller to medium-sized fleets and find a solution that was self-servicing. That’s how we came to Salesforce and later Noltic.

SOLUTION

What was the scope of their involvement?

Noltic helped us design the website for customer registration. It uses Salesforce. Very importantly, they also built the subscription management system. Our customers need to renew their subscriptions on a yearly basis by paying via a webshop, using VISA or Mastercard. That’s something we set up with Noltic as well. 

We’d never done such development in the telematics world. Normally we have a direct sales model, where we send the clients invoices. We wanted to do this self-servicing, and that’s what Noltic did for us. There is company and user registration, and, very importantly, the subscription management afterward.

What is the team composition? 

We only work with Michael (Salesforce Developer). 

How did you come to work with Noltic?

Our Salesforce project manager scanned the market. It was a difficult project, and we’ve had to use two external companies to make it happen, but it didn’t work too well. In the end, we asked the Salesforce project person at WABCO to look for other resources, and he found Michael. He really opened our eyes and did exactly what we were looking for, at a very good pace, and with some very good ideas on how to make things happen

What is the status of this engagement?

We started working with Noltic around April 2019, and it’s ongoing. The current project is delivered, but we have new features and enhancements to do. We’ll use Michael for that in the future, but I think that his work will go into other projects within the organization.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The general feedback is very good, and Noltic is very hands-on. If we have an issue, they’re always reachable and ready to support us. It’s very important for me to have someone behind the screen ready for the task. 

Secondly, they think along with us. As a product manager, I’ve told other external resources to do something, and they’ll just say yes even if it doesn’t make sense. Michael gives us pushback and suggests different approaches to take it to the market quicker, at a better price, and with better performance. 

The third thing is the quality. In the end, we can have the nicest look and feel, but it may not work. This was a challenge for us because we were new to the domain of self-servicing and self-registration, and he did a great deal for us there. The bug rate is very low, and, if there is something, he’s ready to help.

How did Noltic perform from a project management standpoint?

We have a very small team, and the project management part was done by my colleague. The reporting on what they were doing, the sign-off of the work, and the invoicing were all automated, and it worked pretty well. 

From a project and administration point of view, it was all done in a professional way. Michael used Jira for the planning and tracking of everything. He’s strong from an administrative point of view, not only a good developer. We had daily 15-minute calls in the morning to sync up with the team.

What did you find most impressive about them?

We came to Noltic because we’d had some frustrations with other external resources. We were explaining and explaining, and they couldn’t understand the vision and didn’t know how to move forward. With Noltic, we explained to them how we saw it, drafted it, and they got to work and delivered on time. They made sure they could continue the work and deliver. 

Are there any areas they could improve?

To be honest, I’m pretty happy with what they’re doing so far. There might’ve been some sync-up problems with a bigger group, but we’re working with a single developer. It’s just a pity that we don’t have more people like him.

Do you have any advice for future clients of theirs?

I’d tell them not to hesitate. I think they’ll get a very professional team that has very quick onboarding. That’s also very important. They will deliver the right quality, and they respect the time-to-market.

BACKGROUND

Introduce your business and what you do there.

I’m head of the CRM at HOSPITALITY.digital, and we provide digital services and create digital solutions for the owners of restaurants and hotels.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Noltic?

We reached out to Noltic because we had a very ambitious schedule of releases that we needed to complete in a very short period of time.

SOLUTION

What was the scope of their involvement?

Our original CRM, which was based on Salesforce, and our contact form were almost completely separate from the rest of the ecosystem and architecture that we have. So, our goal was to integrate the CRM and adapt the data model as well.

At the same time, we were shifting from a B2B focus to a more B2C approach since the platform we were providing was really more suited to B2C anyway. And on top of that, we had to integrate Salesforce, so we had a bunch of different APIs for this mostly homemade system while trying to keep some of the best practices to avoid any technical difficulties.

What is the team composition?

I think we have close to 10 people from Noltic, ranging from junior and senior developers to a Scrum master or technical lead. They worked near-site, for the most part, as well as spending some time in-house working with our team to make sure everything was completed on time.

How did you come to work with Noltic?

Noltic was introduced to us through a third-party provider who had worked with them in the past. We had a really good relationship with that provider, so when they were recommended to us to deal with the challenging timeline we were facing, we trusted them and were not disappointed.

How much have you invested with them?

I think we’re close to the yearly figure of a €1,000,000 (approximately $1,100,000 USD)

What is the status of this engagement?

We started working together in June 2017 and are continuing to this day.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We track the number of bugs that are part of the releases, and overall, they’re much lower than in the past. Beyond that, just being able to hit the deadlines that we were originally facing was a huge benefit that we owe completely to the work done by Noltic.

How did Noltic perform from a project management standpoint?

They are definitely very good at setting expectations and goals realistically. They tell us right away what is feasible and what’s not, which is definitely better than someone promising the moon but not delivering. I think they definitely have their feet on the ground and know what can be done.

At the same time, they understood our hardest deadlines and were willing to put in the work to make sure we were able to accomplish those, even if it required working long hours or weekends. They are always able to tell exactly what resources are needed for each kind of project and are just very effective in scoping and delivering on what they do promise.

What did you find most impressive about them?

I think Noltic strikes just the right balance between telling you exactly what they think and being friendly and welcoming. A lot of the time third-party providers will have a strong sales approach and be too eager not to offend you or say no to bad ideas. Noltic has proven to be both adaptable and very realistic.

Are there any areas they could improve?

I don’t think there is anything specific that I wish they had improved.

Do you have any advice for potential customers?

Listen to what they say is feasible and not feasible. They’re not pushing you around, they’re just setting realistic expectations so that they can deliver on what they promise and not disappoint you later on.

BACKGROUND

Please describe your company and your position there.

Gimbal Logic is a Salesforce ISV partner. We provide software, and software implementation services.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Noltic?

We have used Noltic to help design and implement software for approximately 20 end-use clients.

What were your goals for this project?

Our ongoing goal for all customers is to develop high-quality cost-effective solutions, and foster a long-term relationship.

SOLUTION

How did you select this vendor?

I met with Vlad several years ago, and gradually we started to work together.

Describe the project in detail.

Most projects include detailed discovery, followed by an initial sandbox implementation, multiple iterations, deployment to production, start-up assistance, and ongoing support.

What was the team composition?

Typical projects require involvement from 3 people: an account manager, solution architect, and developer/admin.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Noltic continues to meet and exceed our expectations. They are a talented group, and a valued partner.

How effective was the workflow between your team and theirs?

Communication and project management with Noltic is very professional.

What did you find most impressive about this company?

The combination of technical talent, with excellent inter-personal and communication skills has been particularly impressive.

Are there any areas for improvement?

Noltic has been very responsive to recommendations and constructive criticism throughout our engagement. I can't identify specific areas of improvement that are outstanding. If I thought of it, I told them about it, and they responded.

BACKGROUND

Introduce your business and what you do there.

I'm a Salesforce program manager at a full-service bank. We specialize in lending services.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Noltic?

We wanted to improve the way our bank maintains its customer data, so we were looking for a vendor to help us with a number of projects within our CRM.

SOLUTION

What was the scope of their involvement?

Noltic takes the requirements from our general development team and then, they develop new Salesforce functionalities that we request. They've also built a marketing package so that we can better market our services to our customer base. In addition, they've developed a product that is separate from our CRM and uses Lavarel technology. It's a bespoke third-party product on a Salesforce platform.

What is the team composition? 

I usually work with about six members of their team, but this number fluctuates depending on our needs.

How did you come to work with Noltic?

They were recommended to me.

How much have you invested with them?

We've spent close to $1 million.

What is the status of this engagement? 

We started working with Noltic in September 2018 and the relationship is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The quality of their work is very high. Our product went live and it's been successful in the market. Noltic has helped us build out our internal Salesforce capability, which has vastly improved the way we sell our services to our customers. 

How did Noltic perform from a project management standpoint? 

They're one of the best development teams I've worked with. They're very thorough and they engage with us to make sure we're getting exactly what we want. We mostly use Jira to manage the development teams, and we use Skype and Zoom to stay in touch.

What did you find most impressive about them?

They have a very strong and experienced development team.

Are there any areas they could improve?

I can't think of anything.

Do you have any advice for potential customers?

Have a rough idea of what you want and trust Noltic's architectural know-how. They're very good at coming up with alternative ideas and solutions.

BACKGROUND

Introduce your business and what you do there.

I’m one of the founders of a software company that focuses on enterprise B2B sales companies.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Noltic?

Our main product is an internal salesforce instance that we call a customer revenue optimization app. It’s a productivity tool for sales that we’ve made available in the Salesforce AppExchange. We partnered with Noltic to help us modify and update the app in time for launch.

SOLUTION

What was the scope of their involvement? 

Noltic augmented our internal development team to help us build out our app. Because they’d worked with several large customers, they had a deep understanding of Salesforce. That meant that they could translate our business and use cases into technical requirements before helping us where we needed them. They then handled third-party security reviews, guided us on setting up the architecture, and refined the overall UX. 

What is the team composition? 

At any given time, we were engaged with around five resources. Their skill sets ranged from UX/UI, Java development, and Salesforce experience.

How did you come to work with Noltic?

Noltic came highly recommended from a five-time Salesforce MVP. In our initial discussions, we quickly identified that they were the right fit for us based on their approach, flexibility, and ability to work with us. They were just a pleasure to deal with, even before we’d engaged them commercially.

What is the status of this engagement?

We worked with them from December 2017–January 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

With their help, we managed to meet our internal timelines and come in under budget. We’re pretty happy with that.

How did Noltic perform from a project management standpoint?

They were fantastic. Rather than taking a body shop approach, they were really more of a full-service consultancy that focused on delivery. Vlad (CEO, Noltic), in particular, was very hands-on. He’s experienced, so he understood where we were in our project and stepped in to provide invaluable insights—this spanned many technical topics like the app architecture and other Salesforce-related items. 

What did you find most impressive about them?

Noltic is very much a boutique, highly-skilled consulting firm that can scale with their customers. Besides being incredibly responsive, they were willing to act more as a business partner, even if there wasn’t any obvious short term revenue. They were focused on the long term, sticking with us to brainstorm ideas and give feedback. That sort of commitment is really what you’d find in a business partner instead of a just an outsourced development firm.

Are there any areas they could improve?

No, they did a great job. We didn’t have any issues with them whatsoever.

Do you have any advice for potential customers?

In general, it’s always good to come in with defined technical requirements. But, if you’re not sure what you need, Noltic is incredibly helpful at guiding you through the discovery phase.

BACKGROUND

Please describe your company and position.

 I am a Former Service Delivery Manager of a manufacturing company 

Describe what your company does in a single sentence.

High end manufacturing across different industries.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Noltic to accomplish?

• High quality salesforce development delivery

SOLUTION

How did you find Noltic?

Online Search

Why did you select Noltic over others?

High ratings

How many teammates from Noltic were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

I worked with Noltic in my role as Delivery Manager, bringing their resources on board to support and streamline a key implementation. Their consultants were highly capable, professional, and produced quality work that helped operations run smoothly. They were responsive, flexible, and easy to collaborate with throughout the engagement.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

A higher first-time-right rate on changes, faster incident resolution, and fewer recurring issues. Most importantly, they helped strengthen stakeholder confidence in the stability and reliability of our Salesforce platform.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, the resources provided were responsive, flexible and easy to collaborate with throughout the project.

What was your primary form of communication with Noltic?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most to me was the way Noltic approached collaboration, with short, direct lines of communication and a strong sense of transparency. They operated as true partners, consistently demonstrating professionalism, accountability, and a genuine commitment to quality. Their team was proactive, easy to work with, and delivered to a high standard, which made managing the project smooth and productive.

Are there any areas for improvement or something Noltic could have done differently?

N/A

BACKGROUND

Please describe your company and position.

I am the Customer Success Operations of an it services company.

Describe what your company does in a single sentence.

Our company is a global product-based IT company. Its main product is an international job search website that millions in 67 countries use daily. The website aggregates thousands of job openings from various sources on a single page.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Noltic to accomplish?

• Create the single source of truth about customers
• Automate routine tasks (mostly manual entry)
• Regularly gather and share actionable insights for creating and implementing effective sales strategy

SOLUTION

How did you find Noltic?

Referral

Why did you select Noltic over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Noltic were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

As we scaled up, business development and customer success operations started to strain under our legacy CRM. There were limitations with new tools integrations, speed of doing simple work tasks, and data handling. Our team faced daily frustration from slow manual data entry.

Almost all data was input manually, while Sales & Customer Success Managers were juggling 4-5 different tools just to gather customer information during onboarding and beyond. 

With integrations across BI, finance systems, internal databases, and ticketing tools, we made a huge step towards transforming Salesforce into our 'single source of truth' about the customer. In addition, many recurrent tasks that took 5 minutes now get done in under a minute, for a five-fold improvement in efficiency. Automated data flows replaced manual entry, while new collaboration features enable smooth customer handoffs between sales and customer success teams. The transformation extended beyond the sales organization, with teams across our company now accessing Salesforce for critical business insights.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Recurrent tasks that took 5 minutes now get done in under a minute, for a five-fold improvement in efficiency. Automated data flows replaced manual entry, while new collaboration features enable customer handoffs between sales and customer success teams. The same is valid for the tasks that consume more time, e.g. data collection and analysis.
2. The migration project built a solid foundation for our Sales processes, with several marketing and communication tools integrated with Salesforce just 3-4 months after the migration. These changes would have taken more than a year with our legacy CRM.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Noltic quickly countered with well-considered recommendations, implementing customized solutions and third-party app integrations efficiently and transparently.

What was your primary form of communication with Noltic?

Virtual Meeting

What did you find most impressive or unique about this company?

From the initial meetings, Noltic set a positive tone through genuine curiosity about our unique challenges. Noltic's deep dive into understanding our company's processes and providing proactive suggestions quickly established trust, fostering confidence that Noltic was the right partner to guide us through the migration journey.

Are there any areas for improvement or something Noltic could have done differently?

Maybe we could invest even more time in project roadmap planning in the initial phase. This could help us highlight a bigger part of hidden risks and dependencies within data model and processes. 

BACKGROUND

Please describe your company and position.

I am the Senior Scientific Equipment Officer of UK Atomic Energy Authority

Describe what your company does in a single sentence.

Research into Fusion.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Noltic to accomplish?

• Updates to Salesforce based Sample Tracking System

SOLUTION

How did you find Noltic?

Referral

Why did you select Noltic over others?

Referred to me

What was the size of Noltic’s team?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Specified modifications to a sample tracking systems to allow wider use in the organisation and additional features for tracking history and waste management.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Delivery of required features on time and to budget. The timescale was tight and met.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Regular meetings to check in on progress. They delivered features on time in what was a fairly short-term, tightly defined project.

What was your primary form of communication with Noltic?

Virtual Meeting

What did you find most impressive or unique about this company?

Accurate and on time delivery. Flexibility in developing a niche solution on the Salesforce platform.

Are there any areas for improvement or something Noltic could have done differently?

None that come to mind.

BACKGROUND

Please describe your company and your position there.

I am the Global Head of IT Sales & Marketing Solutions in a technology manufacturing company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Noltic, and what were your goals?

We needed an integration layer that would be scalable and flexible enough to integrate with different technologies (CPQ, CRM, ERP).

SOLUTION

How did you select this vendor and what were the deciding factors?

Using an AWS hosted server, we built a custom application with its own queuing management and database.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We started the scoping, a technical solution was then proposed and validated. A test environment was built and used for UAT, and then deployed to a production environment.

How many people from the vendor's team worked with you, and what were their positions?

One of the founders worked with us, and a couple of senior developer were assigned to the project.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Thanks to their work, we were quickly able to shave off hours of daily effort from our product teams by automating part of their repetitive work. When integrating the CPQ with the ERP we avoided the product team from having to create manually part numbers in SAP.

Describe their project management style, including communication tools and timeliness.

Very transparent and straightforward communication and planning.

What did you find most impressive or unique about this company?

Their friendliness, flexibility while still recommending scalable and sustainable solution, the cost and expertise.

Are there any areas for improvement or something they could have done differently?

Not really, I strongly recommend working with Noltic.

BACKGROUND

Please describe your company and your position there.

I am the COO of eManualOnline.com, and we sell digital repair manuals for thousands of products ranging from our most popular category; Cars to your general household white goods.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Noltic, and what were your goals?

We migrated over to Salesforce, and initially used a salesforce partner to build this out and push it to live. However, we quickly found that they were too expensive, and the PM which we used no longer worked there who was really good. As a cost-saving exercise, we looked for an alternative partner. We interviewed 5 Salesforce Partners, and of which we decided to go with Noltic.

They offered a more well-rounded service than what we experienced and had native Ukrainian-speaking developers, which hugely helped as our web development team are also Ukrainian. Noltics hourly charges were competitive but still cheaper than Salesforce recommend partner, and we didn't lose any experience or expertise.

If anything, we gained better experienced developers with salesforce.

The projects which Noltics helped build and deliver were:

• The ability to issue partial/ full refunds through Salesforce instead of logging into likes of stripe/PayPal/ google pay etc. Whenever we issue a refund through salesforce, the automation also closes the order in Magento and sends the customer an email to inform the refund was made and the order is to close.
• Built our salesforce live chat/ FB chat - Initially, the product was out of the box, but the Noltic team, personalised the feature to our needs, i.e. how many chats an agent can handle at any given time, all the templated responses and text, contact form on chat button if no agent was available.
• Push all orders from Magento into salesforce and make them available with each customer record. - Build dispute channel into Salesforce. Again instead of having to log into likes of stripe/ PayPal/ google pay etc, to manage disputes, they built an API in which all this information is pushed and available on salesforce, and we can respond to all disputes. The idea behind this is so that all disputes are attended promptly and to bring about productivity and efficiencies for the support team.
• Shopper Approved Reviews. We wanted to identify which customers have filled in an experience survey and flag customers who are unhappy (1-3 stars) and which are happy (4-5 stars). For any customers 1-3 star - our support team now reach out within the hour, as we now get a notification, which has resulted in turning the experience around.

SOLUTION

How did you select this vendor and what were the deciding factors?

We used google and Upwork to find salesforce accredited partners. Out of several partners, we had our top 5, all of which we met with twice in an interview-type call, and requested to provide a quote on how many hours each project would take, how much their hour rates were, and also what their retainer fees were. Obviously, our deciding factors were how long it would take to complete each project, the hour rate, the monthly retainer fee, and most importantly, the knowledge and expertise to deliver on projects.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

For what projects/services did your company hire Noltic, and what were your goals?

We migrated over to Salesforce, and initially used a salesforce partner to build this out and push it to live. However, we quickly found that they were too expensive, and the PM which we used no longer worked there who was really good. As a cost-saving exercise, we looked for an alternative partner. We interviewed 5 Salesforce Partners, and of which we decided to go with Noltic.

They offered a more well-rounded service than what we experienced and had native Ukrainian-speaking developers, which hugely helped as our web development team are also Ukrainian. Noltics hourly charges were competitive but still cheaper than Salesforce recommend partner, and we didn't lose any experience or expertise.

If anything, we gained better experienced developers with salesforce.

The projects which Noltics helped build and deliver were:

• The ability to issue partial/ full refunds through Salesforce instead of logging into likes of stripe/PayPal/ google pay etc. Whenever we issue a refund through salesforce, the automation also closes the order in Magento and sends the customer an email to inform the refund was made and the order is to close.
• Built our salesforce live chat/ FB chat - Initially, the product was out of the box, but the Noltic team, personalised the feature to our needs, i.e. how many chats an agent can handle at any given time, all the templated responses and text, contact form on chat button if no agent was available.
• Push all orders from Magento into salesforce and make them available with each customer record. - Build dispute channel into Salesforce. Again instead of having to log into likes of stripe/ PayPal/ google pay etc, to manage disputes, they built an API in which all this information is pushed and available on salesforce, and we can respond to all disputes. The idea behind this is so that all disputes are attended promptly and to bring about productivity and efficiencies for the support team.
• Shopper Approved Reviews. We wanted to identify which customers have filled in an experience survey and flag customers who are unhappy (1-3 stars) and which are happy (4-5 stars). For any customers 1-3 star - our support team now reach out within the hour, as we now get a notification, which has resulted in turning the experience around.

How many people from the vendor's team worked with you, and what were their positions?

Managing Partner - Igor (Who was our Project Manager) Salesforce Architect - Ihor Salesforce Developer - Andrii 

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

• Live Chat - Resulted in monthly average 38% less email/ contact forms coming in, as most customers come through live chat (2021-2022)
• Service levels to respond to all disputes 100% within 6 hours
• Features/ Projects completed resulted in being able to reduce customer support agents hours.
• All customers with 1-3 stars attended to within 60 mins. 

Describe their project management style, including communication tools and timeliness.

Part of the interview/ vetting process, we advised that we work with slack and JIRA, both of which they both use as part of their day to day business so this was brilliant, as we manage projects and communicate through platforms they are already familiar with. The communication and updates through both channels were great. Even outside of their office hours, if we encounter any issue and messaged them, they will go over and beyond to look into the issue and resolve it.

What did you find most impressive or unique about this company?

With Noltic we continue to receive a proper personal experience. With our initial partner we were just a number in a group of many other clients, but that isn't the case with Noltic. Our web development team, also appreciate the fact they are working and available at the same time zone, so this drove huge efficiencies, and we didn't lose valuable hours waiting for someone else to come on line from a different time zone. They are flexible with the monthly retainer fee. If some months we went over the bucket hours, they would still continue to charge the smaller fee - when a partner does that, you know they aren't after to just make vast amounts of money off you, as an SMB business themselves they understand other SMB.

Are there any areas for improvement or something they could have done differently?

I have been the direct contact between eManualsOnline and Noltic, and honestly speaking there is no recommendation or areas of improvement I would suggest. They have an ete for detail, very thorough with their QA, so when we receive updates on sandbox to check, they have every scenario covered. Only suggesting I would make is they need to make more noise about how good they are.