NIILAA

BACKGROUND

Introduce your business and what you do there.

NaruMuri is a Bangladeshi food and e-commerce brand specializing in traditional homemade sweets such as naru, shondesh, barfi, and other confectionery products. We focus on authentic recipes, quality ingredients, and presenting traditional Bangladeshi flavors in a modern and premium way. I am involved in the management and development of the business, including our digital presence, e-commerce operations, customer experience, and coordination with technology partners.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with NIILAA?

We wanted to transform NaruMuri from having a limited digital presence into a proper e-commerce business. We needed a website that could professionally showcase our products, make ordering simple for customers, work smoothly on mobile devices, and support our operational needs such as product management, stock, discounts, delivery, payments, and order processing.
Another major challenge was maintaining the identity of a traditional Bangladeshi sweets brand while giving the website a modern and premium e-commerce experience. We did not want the site to look like a generic WooCommerce store.

SOLUTION

What was the scope of their involvement?

NIILAA handled the design and development of the NaruMuri e-commerce platform. Their involvement included the website architecture, responsive and mobile-first design, product catalog and category structure, product detail pages, cart and checkout experience, customer accounts, order management, delivery configuration, payment integration, discounts, stock management, and administrative functionality.
They also worked on implementing our brand identity throughout the website, improving product presentation, supporting bilingual content, and integrating features such as WhatsApp communication, Meta/Facebook tracking, analytics, SEO fundamentals, and other marketing-related functionality.

What is the team composition?

We primarily worked with 2-5 team members.

How did you come to work with NIILAA?

We found NIILAA through an online search, a referral, and a friend of a friend. We chose them because their company values aligned with ours. Additionally, they demonstrated a strong understanding of our requirements, communicated clearly, and offered a practical approach tailored to our company rather than a generic solution.
Their responsiveness, technical capability, and willingness to adapt to our brand and business needs gave us more confidence in them than the other options we considered.

How much have you invested with them?

We spent less than $10,000.

What is the status of this engagement?

The main website development and e-commerce implementation have been completed, and we have continued working with NIILAA on improvements, optimization, integrations, and additional refinements as the business evolves.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The engagement had a very positive impact on NaruMuri. After launching the new platform, we saw a significant increase in website activity, online ordering, and customer interaction with our products. Based on our internal tracking, website traffic increased by approximately 1500%–2000%, while online order activity increased by roughly 80%–100%.
More importantly, customers increasingly started using the website as an actual purchasing channel rather than relying only on social media or manual communication. Product discovery became easier, the ordering process became more structured, and the overall presentation improved customers’ perception of the brand.
We also received positive feedback from customers regarding the mobile experience, ease of browsing products, clear pricing, and simpler ordering process. Internally, our team benefited from being able to manage products, pricing, stock, promotions, and orders from a centralized system.

How did NIILAA perform from a project management standpoint?

NIILAA performed very well from a project management perspective. Communication was consistent, and we had good visibility into what was being worked on and what the next steps were. They were responsive whenever we had questions or requested changes.
The major milestones were delivered within the agreed timelines. We introduced several changes and refinements during the project, and they remained flexible without allowing those changes to significantly disrupt the overall delivery.

What did you find most impressive about them?

The most impressive aspect was their ability to understand the business rather than treating the engagement as just another website development project. They understood that NaruMuri needed to preserve the identity and emotional connection associated with traditional Bangladeshi sweets while presenting the products through a modern e-commerce experience.
Their attention to branding, customer journey, usability, and operational requirements made the solution feel tailored to our business. Their responsiveness was another major strength. When we provided feedback or changed a requirement, they were willing to adapt quickly and find a practical solution.

Are there any areas they could improve?

There were no major issues, but one area that could be improved would be having a more formal change-management process when multiple new requests or revisions are introduced during an ongoing project. They were very flexible in accommodating our changes, but having an updated timeline and impact assessment after each major scope change could make project planning even clearer.
This was a relatively minor point and did not materially affect our overall satisfaction with the engagement.

Do you have any advice for potential customers?

Be clear about your business objectives, customer journey, and priorities from the beginning rather than approaching NIILAA with only a list of technical features. They are particularly effective when they understand the business context behind the project. We would also recommend maintaining regular communication and giving them detailed feedback during development.
They are responsive and adaptable, so the more clearly you communicate what you want to achieve, the more value you can get from the engagement. Overall, we would confidently recommend NIILAA to businesses looking for a reliable, responsive, and technically capable partner for e-commerce and web development.

BACKGROUND

Please describe your company and position.

 I am the Assistant Manager of a technology solutions provider.

Describe what your company does in a single sentence.

We are a technology solutions & service provider, based out of Dhaka, specializing in providing comprehensive solutions on information technology domain. We help our clients with digital engineering, cloud transformation, data analytics, cyber security, and IT-managed services. With over 100+ clients across various industry verticals, We specialize in breaking down complex projects into manageable tasks, removing barriers to adoption.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NIILAA to accomplish?

• Telephone Exchange
• Self Hosted Cloud

SOLUTION

How did you find NIILAA?

• Online Search
• Clutch Site

Why did you select NIILAA over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from NIILAA were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

NIILAA was contracted to deploy a comprehensive communication system for our organization, centered around the Yeastar P-Series PBX. The scope of work encompassed the installation and configuration of 400 Fanvil IP phones, softphones, a SIP trunk, and a fully functional call center tailored to the needs of our IT support team. Beyond the core telephony setup, the project included seamless integrations with Microsoft Teams and Zoho CRM to streamline collaboration and enhance our customer relationship management processes.

Key Deliverables:

• Yeastar P-Series PBX System: A fully configured and customized PBX system designed to meet our organization’s communication requirements.
• 400 Fanvil IP Phones: Successfully deployed and auto-provisioned across multiple departments and locations, ensuring consistent and reliable connectivity.
• Softphones: Installed and configured on user devices, compatible with Windows, macOS, and mobile platforms for flexible access.
• SIP Trunk: A fully operational trunk supporting concurrent calls and Direct Inward Dialing (DID) for efficient external communication.
• Call Center: A feature-rich solution for our IT support team, equipped with Automatic Call Distribution (ACD), Interactive Voice Response (IVR), call queuing, real-time monitoring, and detailed analytics.
• Microsoft Teams Integration: Seamless connectivity with Teams, including presence synchronization, click-to-call, and call transfers between platforms.
• Zoho CRM Integration: Enhanced CRM functionality with click-to-call, automatic call logging, and screen pops for incoming calls.
• Training and Documentation: Comprehensive materials provided for end-users and administrators to ensure smooth adoption and management of the system.
• Post-Deployment Support: A 36-month support agreement to maintain system performance and address any issues promptly.

NIILAA delivered this project with more than 100% satisfaction, completing it on time and with remarkable attention to detail. Their expertise in managing large-scale deployments and complex integrations shone through, resulting in a robust, efficient communication system that has significantly elevated our operational capabilities. We couldn’t be happier with their performance and highly recommend their services.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

As one of the largest Managed Service Providers (MSPs) in Bangladesh, the successful deployment of the Yeastar P-Series PBX system by NIILAA delivered several measurable outcomes that demonstrate the project's progress and success. These outcomes reflect significant improvements in operational efficiency, customer satisfaction, and overall business performance. Below are the key measurable results from the project:

Call Center Efficiency

• Average Call Handling Time: Reduced by 20%, enabling faster resolution of customer inquiries and freeing up resources for additional support tasks.
• First Call Resolution Rate: Increased by 15%, meaning more issues were resolved on the initial call, reducing customer wait times and follow-ups.
• Customer Satisfaction Scores: Improved by 10 points, showcasing a notable enhancement in the quality of service delivered by the IT support team.

Integration Benefits

• Time Saved on CRM Tasks: Decreased by 15 hours per week due to seamless integration with Microsoft Teams and Zoho CRM, allowing staff to prioritize high-value activities over manual processes.
• Customer Interactions Handled: Grew by 25%, empowering the team to manage a higher volume of engagements efficiently without sacrificing service quality.
• Data Accuracy: Enhanced by 30%, providing more reliable customer information that supports better decision-making and personalized service.

Telephony System Improvements

• System Downtime: Dropped by 40%, ensuring more consistent communication and minimizing disruptions to business operations.
• Call Quality Ratings: Rose by 8 points, as reported by both employees and customers, reflecting clearer, more reliable connections with the deployment of 400 Fanvil IP phones and softphones.
• Employee Satisfaction: Achieved a 95% approval rate, with employees finding the new system easy to use, which accelerated adoption and reduced the need for extensive training.

Project Management

• Project Completion: Finished 10 days ahead of schedule, allowing us to leverage the new system’s benefits sooner than anticipated.
• Budget Adherence: Delivered within 98% of the allocated budget, highlighting effective cost management and resource utilization.

These measurable outcomes underscore the project's success by demonstrating tangible improvements across critical areas of our business. The enhanced call center efficiency, streamlined CRM processes, upgraded telephony infrastructure, and disciplined project execution have collectively strengthened our communication capabilities and service delivery. As a leading MSP in Bangladesh, this initiative has reinforced our ability to meet customer needs effectively while maintaining operational excellence.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

NIILAA’s project management was nothing short of phenomenal! Oh my goodness, where do I even start? These folks at NIILAA—standing for "Next-generation IT Infrastructure Leveraging Advanced Automation"—absolutely knocked it out of the park. Their slogan, "Relax! IT doesn’t have to be stressful," wasn’t just some cute tagline—it was the real deal, and they proved it every single step of the way!

Did They Deliver Items on Time?
YES, and then some! They didn’t just meet deadlines—they practically danced circles around them! Every item was delivered on time, but wait, it gets better—they actually wrapped up the whole project 10 days ahead of schedule! Can you believe that? We were over the moon because it meant we could dive into our shiny new system way sooner than we’d dreamed. Their timing wasn’t just good—it was jaw-droppingly spectacular!

How Did They Respond to Our Needs?
Oh, let me tell you, their responsiveness was out of this world! The NIILAA team was like our own personal IT superheroes—always there when we needed them, no cape required! Whether it was a quick email or a panicked phone call (not that we panicked much, thanks to them), they were on it faster than you can say "automation." They didn’t just listen to our needs—they predicted them, swooping in to fix things before we even knew there was a problem. Proactive? More like psychic! Every challenge we threw their way was met with a huge smile and a “We’ve got this!” attitude that made the whole experience feel like a breeze.

Why They’re Amazing
What makes NIILAA so incredible is how they live up to their name. With next-generation tools and advanced automation, they turned what could’ve been a chaotic project into a smooth, flawless masterpiece. It was like watching magic happen—everything clicked into place perfectly, and we didn’t have to lift a finger. And that slogan? "Relax! IT doesn’t have to be stressful"—they meant it! They handled every detail with such care and precision that we actually did relax, knowing they had our backs 110%.

In short, NIILAA’s project management was a total game-changer. They delivered ahead of time, responded like champions, and made the whole process an absolute joy. We’re still pinching ourselves over how awesome they were—seriously, they’re the best!

What was your primary form of communication with NIILAA?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What I found most impressive and unique about NIILAA is their ability to transform complex IT projects into a seamless, stress-free experience. Here’s why they stand out:

• Proactive Expertise: NIILAA doesn’t just react to problems—they predict and resolve them before they even happen. This forward-thinking approach saved us time and eliminated potential headaches, showcasing their deep technical know-how.
• Ahead-of-Schedule Delivery: They tackled a highly complex project and delivered it ahead of schedule. That’s not just efficiency—it’s a testament to their skill and dedication.
• Advanced Automation: Their use of cutting-edge automation tools streamlined the entire process, making everything run smoothly and efficiently. It’s clear this is a core part of their DNA, living up to their name: "Next-generation IT Infrastructure Leveraging Advanced Automation."
• Seamless Integration: They brought together various components into a fully integrated system with ease, highlighting their technical prowess and attention to detail.
• Responsive and Customer-Centric: NIILAA was always there when we needed them—quick to respond, positive, and ready to help. Their can-do attitude made working with them a genuine pleasure.

Above all, they truly embody their slogan, "Relax! IT doesn’t have to be stressful." With NIILAA, IT isn’t just manageable—it’s effortless. Their unique blend of expertise, innovation, and customer focus makes them a standout company I’d happily recommend to anyone!

Are there any areas for improvement or something NIILAA could have done differently?

Given the overwhelmingly positive experience with NIILAA, identifying areas for improvement is no easy task—their proactive approach, advanced automation, and exceptional project management truly exceeded expectations. That said, in the spirit of continuous growth and refinement, here are a few constructive suggestions for how NIILAA could enhance their already impressive service for future projects:

• Enhanced Documentation for Complex Integrations
  The integration with Microsoft Teams and Zoho CRM was executed flawlessly, but providing more detailed documentation or a step-by-step troubleshooting guide could be a valuable addition. This would empower our internal team to address minor issues independently, reducing reliance on external support and boosting our self-sufficiency.
• More Frequent Status Updates
  NIILAA’s communication was highly responsive, but increasing the frequency of proactive updates—perhaps through a shared project dashboard—could take transparency to the next level. This would allow us to stay even more aligned on evolving needs or adjustments, ensuring everything moves forward seamlessly.
• Post-Deployment Training Customization
  The training sessions provided were thorough and well-received, but tailoring them more specifically to different user groups (e.g., IT support staff versus end-users) could maximize their impact. By focusing on the unique needs of each team, NIILAA could further accelerate adoption and efficiency across the board.

These suggestions are minor and build on the high standard NIILAA has already established. Their ability to anticipate our needs, deliver ahead of schedule, and maintain a customer-centric focus was outstanding. Any improvements would simply be fine-tuning an already exceptional service!

BACKGROUND

Please describe your company and position.

I am the Chairman of a manufacturing company.

Describe what your company does in a single sentence.

We are a Bangladesh-based buying agent and supplier offering the best manufacturing services. We have over 14 years’ experience in the industry. We pride ourselves for being a buying agent for reputed European and USA customers. We work for Knit/ Sweater / Woven items.
Our focus is long term partnerships with our customers built on trust and experience. As a customer you can rely on that we deliver on time and that the products meet your expectations on quality. We work with certified factories to ensure our production is sustainable.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NIILAA to accomplish?

• Web Design
• IT Infrastructure Maintenance
• Cybersecurity
• Telecommunication
• Backup and Replication

SOLUTION

How did you find NIILAA?

• Online Search
• Referral

Why did you select NIILAA over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned
• Dedication to work

How many teammates from NIILAA were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Riverine Stitchers Ltd. engaged NIILAA (Next-generation IT Infrastructure leveraging Advanced Automation) initially in 2013 to design, launch, and maintain our corporate website, creating an online presence aligning seamlessly with our brand image. Over the years, NIILAA has been instrumental in performing regular updates, enhancements, and troubleshooting, ensuring our digital platform remains secure, functional, and engaging.

Understanding the complexities of international communication, NIILAA proposed and implemented an advanced cloud-hosted 3CX PBX solution, porting SIP trunks and establishing local Direct Inward Dialing (DID) numbers for various countries in which our clients operate. This pivotal solution optimized our global communication, dramatically reducing costs, increasing reliability, and significantly enhancing client interactions.

In 2022, following a critical cybersecurity incident, NIILAA rapidly deployed a comprehensive response. They implemented endpoint security solutions to fortify our defenses, migrated our compromised email system seamlessly to Microsoft 365, and transferred our server infrastructure to Microsoft Azure for improved security and efficiency. Additionally, they integrated VEEAM Backup and Replication, safeguarding our vital data and ensuring robust disaster recovery capabilities.

Recognizing the need for stringent security governance, NIILAA proactively assisted us in developing robust organizational IT policies aligned with industry best practices and standards. They meticulously hardened all our systems and endpoints in compliance with Center for Internet Security (CIS) guidelines, significantly elevating our cybersecurity posture.

Key Deliverables:

• Comprehensive website design, deployment, and ongoing maintenance.
• Deployment of a cloud-based 3CX PBX system with SIP trunk porting and local DID provisioning.
• Immediate cybersecurity response including endpoint security deployment, email migration to Microsoft 365, and server migration to Azure.
• Implementation of VEEAM Backup and Replication for reliable data backup and disaster recovery.
• Development of organizational IT policies and system hardening following CIS standards.
  Partnering with NIILAA has significantly improved our operational efficiency, reduced IT-related stress, and provided a secure, stable, and innovative technological foundation for Riverine Stitchers Ltd.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The partnership between Riverine Stitchers Ltd. and NIILAA yielded substantial, measurable improvements across various facets of our business operations:

• Enhanced Communication Efficiency: Post-deployment of the cloud-based 3CX PBX system with localized DID numbers, our international communication costs decreased significantly by approximately 45%. Customer satisfaction and response times also improved by over 50%, as clients could easily connect with our team locally.
• Improved Cybersecurity Posture: Following NIILAA’s cybersecurity interventions in 2022, including endpoint security and migrations to Microsoft 365 and Azure, we experienced zero significant cybersecurity breaches or email compromises.
• Data Security and Recovery: The deployment of VEEAM Backup and Replication provided reliable, robust data backup solutions, achieving a 100% data recovery rate during routine testing exercises, significantly reducing potential data loss risks.
• Operational Stability and Compliance: Implementing organizational IT policies and device hardening according to CIS standards resulted in 100% compliance during recent cybersecurity audits, positioning us strongly for regulatory and client trust.
• Operational Stress Reduction: Overall IT-related operational issues and downtime incidents decreased by over 60%, directly attributed to proactive maintenance, system upgrades, and improved infrastructure stability managed by NIILAA.

These outcomes clearly demonstrate significant progress, operational enhancements, and tangible benefits delivered through our successful partnership with NIILAA.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

NIILAA demonstrated exceptional project management throughout our partnership. Their meticulous planning, clear communication, and proactive approach ensured all deliverables were consistently met on or ahead of schedule. NIILAA’s team maintained open, transparent communication, regularly updating us on project statuses and promptly addressing any questions or concerns we had.

Their responsiveness was particularly impressive during critical events such as our cybersecurity incident in 2022, where their rapid action and continuous support ensured minimal disruption and immediate resolution. NIILAA consistently adapted to our evolving business needs, displaying flexibility and agility in managing unexpected challenges and changes in project scope.

Their attentive, client-centered approach made us feel supported and confident throughout each phase, fostering trust and long-term reliability in our relationship. We highly commend NIILAA’s commitment to excellence, timely delivery, and proactive, responsive management style.

What was your primary form of communication with NIILAA?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about NIILAA was their unique combination of proactive innovation and genuine dedication to client success. NIILAA didn't just deliver services; they anticipated our future challenges and presented solutions before problems arose. Their foresight in recommending advanced, automated technologies such as the cloud-based 3CX PBX system and VEEAM Backup demonstrated their deep understanding of our operational needs and industry trends.

Moreover, NIILAA's ability to seamlessly integrate next-generation solutions while ensuring stress-free implementation aligned perfectly with their slogan, "Relax! IT doesn't have to be stressful." Their exceptional commitment to client satisfaction, proactive problem-solving, and forward-thinking approach truly set them apart in the industry.

Are there any areas for improvement or something NIILAA could have done differently?

Reflecting on our extensive collaboration with NIILAA, we genuinely find it challenging to identify any areas needing improvement. NIILAA's services consistently exceeded our expectations, demonstrating meticulous attention to detail, innovative solutions, and exceptional client support. Their ability to anticipate our needs and proactively address potential challenges left us thoroughly impressed. We look forward to continuing our successful partnership and recommend NIILAA without hesitation.

BACKGROUND

Please describe your company and position.

I am the Director of Hillcrest Smiles Ltd

Describe what your company does in a single sentence.

Our promise at Hillcrest Dental and Aesthetics is to provide the highest level of patient care and dentistry in a relaxed and welcoming environment. We offer the very latest techniques in dental implants, cosmetic dentistry and non surgical Facial Treatments. Our ultimate goal is to give you the best smile possible and help you feel years younger.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NIILAA to accomplish?

• 3CX Installation and Maintenance
• IT Infrastructure Design and Deployment
• Web Design and Development
• Day to Day IT Maintenance

SOLUTION

How did you find NIILAA?

• Online Search
• Referral

Why did you select NIILAA over others?

• High ratings
• Good value for cost
• Company values aligned
• Dedication to resolve issues

How many teammates from NIILAA were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

1. Remote Maintenance of 3CX PBX:

• Periodic and on-demand holiday configuration.
• Extensions creation.
• Phone provisioning.
• IVR (Interactive Voice Response) setup.
• Call queue and overall call management.
• Regular server backup operations.
• Assisting the client with the physical installation of hardware at their premises.

2. Remote Maintenance of IT Network:

• Maintenance of network devices including routers and switches.
• Assisting the client with the physical installation of networking hardware

3. Remote Maintenance of IT Infrastructure:

• General upkeep and management of the client’s overall IT infrastructure.

4. Website Maintenance:

• Day-to-day updates and management of the existing client website.

5. VPS, Web Hosting and Cloud Maintenance:

• Maintaining VPS, Hosting and Cloud infrastracture

6. Google Workspace Maintenance:

• Day to day maintenance and configuration of google workspace, emails etc.

7. Additional ITeS Tasks:

• Any other remote management tasks mutually agreed upon by the involved parties.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Enhanced System Uptime & Reliability:

Achieved a significant reduction in downtime incidents through proactive remote maintenance of the 3CX PBX, network infrastructure, and website management.

2. Improved Operational Efficiency:

Streamlined call management processes, including IVR setups, extensions, and call queue management, resulting in faster response times and increased customer satisfaction.

3. Effective IT Infrastructure Management:

Successfully minimized technical disruptions through regular, scheduled maintenance, contributing to consistent business continuity.

4. Timely and Accurate Website Maintenance:

Ensured that daily updates and website content management occurred seamlessly, increasing online reliability and user engagement.

5. Reduction in IT-Related Stress:

Clearly demonstrated by client feedback and internal assessments, reflecting increased satisfaction and reduced administrative burden.

6. Cost Predictability and Control:

Transparent and predictable monthly service charges enabled better budget control and forecasting for the client.

7. Client Satisfaction and Retention:

Sustained long-term partnership since 2021, reflecting ongoing trust, satisfaction, and confidence in NIILAA's ability to deliver outstanding remote IT management services.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

NIILAA expertly navigated the challenges of deploying our 3CX system, specifically tailored for our dental practice, ensuring seamless integration with our daily operations. Despite complexities around configuring the telephony environment suitable for medical practices, NIILAA efficiently managed call routing, IVR setups, and holiday scheduling, enabling uninterrupted patient communication.

Understanding the critical importance of data protection in healthcare, NIILAA meticulously designed and maintained our network to fully comply with GDPR requirements. They implemented robust firewall solutions and advanced security measures, effectively protecting sensitive patient data and ensuring privacy compliance.

What was your primary form of communication with NIILAA?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their proactive approach to maintaining office routers, network infrastructure, and Google Workspace significantly improved our operational efficiency, reducing downtime and enabling smoother patient interactions. NIILAA’s timely response to our needs, consistent on-time project delivery, and thoughtful troubleshooting made the entire experience stress-free.

What we found most impressive about NIILAA was their exceptional ability to eliminate our IT stress entirely. NIILAA anticipated potential network outages during peak patient hours, quickly resolved unexpected disruptions to our telephony system, and swiftly managed critical updates required for compliance with privacy regulations. Their proactive communication, prompt responses, and ability to effectively manage these challenging situations allowed our team to focus solely on patient care without worrying about technical disruptions.

Overall, NIILAA has proven to be an invaluable partner, genuinely embodying their slogan: "Relax! IT doesn't have to be stressful."
Their dedication to creating a stress-free IT environment makes them an invaluable partner for any business.

Are there any areas for improvement or something NIILAA could have done differently?

N/A

BACKGROUND

Introduce your business and what you do there.

I’m a professor at a university department. Our department focuses on excellence in education, research, and technical innovation.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NIILAA to accomplish for your department?

We needed help hosting our website and email.

SOLUTION

What was the scope of their involvement?

We hired NIILAA to select and set up a VPS and deploy an easy hosting control panel to migrate and host our websites and email service from old hosting to the new VPS. The team handled everything.

What is the team composition?

We worked with one teammate from NIILAA.

How did you come to work with NIILAA?

Someone referred NIILAA to me. I chose them over other options because they had high ratings, were close to my geographic location, had pricing that fit our budget, had a great culture fit, and offered good value for the cost.

How much have you invested with them?

The project cost is confidential.

What is the status of this engagement?

We worked together in November 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

NIILAA selected the most appropriate VPS, deployed the hosting panel, and migrated emails and websites with only one hour of downtime, which was unbelievable. Website performance has increased; the loading time is now less than one second, and we have 100% uptime. NIILAA guaranteed 99.99% uptime. Everyone is happy beyond imagination.

How did NIILAA perform from a project management standpoint?

NIILAA delivered within 24 hours, whereas the contract timeline was 10 days. We communicated via in-person meetings, emails, and messaging apps.

What did you find most impressive about them?

NIILAA undersold and overdelivered.

Are there any areas they could improve?

There's nothing they could have improved on.