NewReputation

BACKGROUND

Please describe your company and position.

I am the Vice President of Business Solutions of a software company

Describe what your company does in a single sentence.

Mobile app that helps people avoid texting while driving.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NewReputation to accomplish?

• Increase review score on app store
• Manage social media accounts

SOLUTION

How did you find NewReputation?

Online Search

Why did you select NewReputation over others?

Company values aligned

How many teammates from NewReputation were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

NewReputation managed customer outreach, obtained new reviews, handled inquiries, and oversaw social media and Google Ads for improved online reputation and marketing.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They effectively monitor and respond to customer reviews, ensuring we maintain a positive online reputation. Their proactive approach and prompt response to positive and negative reviews impressed us. They helped us build strong relationships with our customers. Their expertise in optimizing ads and targeting the right audience has increased website traffic, conversions, and ROI. 

They continuously analyze campaign performance, make necessary adjustments, and provide insightful reports to keep us informed and ahead of the competition. Their detailed information and insights help us stay informed and make data-driven decisions.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We communicated through Slack, email, and virtual meetings with Zoom. All reporting was done with Google docs and we found it easy to analyze the results. They avoided using industry jargon or excuses. All requests were answered on time.

What was your primary form of communication with NewReputation?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

NewReputation has proven to be an invaluable partner in managing our online reputation, driving effective Google advertising campaigns, and monitoring our brand's online presence. Their exceptional service, attention to detail, and dedication to our success surpassed our expectations.

Are there any areas for improvement or something NewReputation could have done differently?

NewReputation could enhance their reporting and analytics capabilities. While they provided some insights and metrics regarding the progress of our reputation management efforts, I would have appreciated more comprehensive and detailed reports. This would have allowed me to better track the effectiveness of their strategies and understand the impact on our brand reputation.

BACKGROUND

Please describe your company and your position there.

I am the owner and operator of a fireproofing company in CT. I handle day to day operations and project management.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire NewReputation, and what were your goals?

Our business started seeing a slowdown as competition increased in our city. We have always relied on word-of-mouth and referrals but need to increase online visibility and media attention.

SOLUTION

How did you select this vendor?

We contacted 4 companies in total and NewReputation was recommended to us by a collogue who had success using their service. I had a consultation with them and liked their strategy and pricing.

Describe the scope of their work in detail, including any steps and the final deliverables.

They conducted an initial analysis of our company and competition. They started managing our social accounts and reached out to several high profile bloggers and local media outlets in our area. They secured several interviews for us and crafted a very appealing brand story to share with our audience. It included focusing on social impact and community support.

How many people from the vendor's team worked with you, and what were their positions?

I worked directly with a campaign manager on a weekly basis and received occasional emails from their service manager that included reporting and analytics.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

They shared regular analytics reports that were connected to our Google search console. They showed increased amount of website visits and phone calls. We also saw our company start to display in search results for popular keywords that were important to our brand. The positive search results from the media publications also had high visibility and brought some referrals to our website.

Describe their project management style, including communication tools and timeliness.

They had good organization and a proactive management style. They used a project management software that I wasn't familiar with but it did track time and resources spent on the project. The reporting they shared was broken down into specific segment and easy to understand.

What did you find most impressive or unique about this company?

The creative branding strategy that they used didn't occur to us previously. I found it very unique and ultimate successful. We will continue to utilize it in the future.

Are there any areas for improvement or something they could have done differently?

The project management software they used was a little confusing but we were able to follow the reporting easily and they were able to answer any questions that we had.

BACKGROUND

Please describe your company and your position there.

I am the owner of a local plumbing and construction company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire NewReputation, and what were your goals?

We started a sister company focusing on plumbing services in Florida. The new company had a small website and no social profiles or local presence. We were not showing up in search results. I hired NewReputation to take over website design and SEO to help increase our local GMB listing and get more calls.

SOLUTION

How did you select this vendor and what were the deciding factors?

I had a consultation with them after finding them online. The manager was very knowledgeable and understood exactly what we were looking for. I liked that I was able to contact him directly and that made a big difference. The reason I was looking for a new company was that previously I was getting a different person every time I called. I never had that issue with NewReputation.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

The campaign began with a website redesign. The new website they built was great. They design was very user friendly and they handled all the content as well. Next, they set up our local business listing on all company directory websites. This helped us show up under local searches. Then they set up all of our social media profiles.

We only focused on the major social websites and they set up postings for the first 30 days on automation. Then they set up Google Guaranteed ads and the phone started ringing immediately. Now that some time has passed, we are able to scale down our PPC budget and focus on SEO leads as we rank on the first page for great search terms.

How many people from the vendor's team worked with you, and what were their positions?

I worked with 2 people from their team. The manager who I spoke with directly and the service manager who sent me the reporting and updates.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Since the project started, we have seen a dramatic increase in calls and website leads. They always make any minor changes immediately such as turning the ads on/off if we are booked. The communication has been great.

Describe their project management style, including communication tools and timeliness.

The communication has been great and all project timelines have been kept. The SEO results were stated upfront that they would take some time and I see that we are on track to reach the goals that were agreed upon.

What did you find most impressive or unique about this company?

The knowledge they have about how Google works, competitor analysis, and strategy have all been stellar. The communication has been most impressive.

Are there any areas for improvement or something they could have done differently?

The reporting could have been easier to understand. It was confusing to me and I would have liked it to be simple.

BACKGROUND

Please describe your company and your position there.

I am the Professor Emeritus of a university. We offer students a high level of education, international programs, practice-oriented teaching.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire NewReputation, and what were your goals?

The dean of and a member of the Board of Directors of our university was featured in a publication that was fabricated and a personal attack. The remarks were made without merit and I did not have a voice to share the correct story. The public was only made aware of the point of view of a journalist with ulterior motives.

SOLUTION

How did you select this vendor?

I made several call to a variety of "reputation" firms and interviewed each. I had specific requests that needed to be met and a budget in mind. This is a project that I decided to outsource due to the inexperience of our internal team and our lack of time and resources. I met with NewReputation several times over the course of 3 weeks and then made our decision to proceed.

Describe the scope of their work in detail, including any steps and the final deliverables.

NewReputation provided weekly reporting on the project and I had a virtual meeting monthly to discuss the results. The reporting was very detailed and included all the work that was done and everything scheduled in advance. They provided a content schedule to reach new media outlets to enhance our visibility and replace the false information with new information about the initiatives.

How many people from the vendor's team worked with you, and what were their positions?

I met with a campaign manager who was the main contact for their team. I received the weekly reporting from their customer manager. These are the only people that I met with and they received deliverables from a social media advisor and content writer.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The campaign was successful and they achieved positive results. I was not sure what to expect but I am happy with all of the new information and the channels they used to distribute the content.

Describe their project management style, including communication tools and timeliness.

The reporting was done with Google Documents. This was easy to manage and we both had access to it so it was easy to make any changes. Most of the communication was done through email and Zoom.

What did you find most impressive or unique about this company?

They located unique ways to gain new media attention. We were looking for a company with an established rolodex and some contacts. They were honest with the contacts they currently had and were confident they would be able to make new contacts in our specific industry. I was delighted they found some influential outlets. Overall I think they made this process a lot easier to be able to outsource this project and still keep track of everything that was being done.

Are there any areas for improvement or something they could have done differently?

I would have liked to have met in person as it was difficult to get everyone on the call and it often dropped. I also wish the results would have been quicker.

BACKGROUND

Please describe your company and your position there.

I am the lead data analyst at a customer survey software company. I am responsible for analyzing the customer satisfaction and reporting industry. This entails creating, distributing, and analyzing customer satisfaction surveys for hotels, restaurants, casinos, and other hospitality establishments.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire NewReputation, and what were your goals?

Our company has hired several new employees and we are attempting to grow into an established brand. We hired NewReputation to build and develop our online presence and help us reach more people.

SOLUTION

How did you select this vendor?

We reviewed several companies in the reputation management industry. After we conducted our interviews it was apparent that NewReputation understood the goals that we expected to reach and did a better job at explaining how they planned to achieve their results.

Describe the scope of their work in detail, including any steps and the final deliverables.

They began with a competitive analysis and exactly what we needed to focus on improving. They developed our social media presence and created content to attract new people. The redesigned our website and conducted a SEO audit to repair the health of our domain. They set up monitoring on online review sites, social media, and Google. They created and distributed content on our website and local media.

Each month, we received a detailed analysis of our overall online reputation on review sites, social media sentiment, SEO, and let us know where we needed to focus more attention. The final deliverable was to launch our website on a number of media channels and get new product reviews.

How many people from the vendor's team worked with you, and what were their positions?

I worked with their campaign manager, customer service, and social media team members.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We saw an increase in organic traffic, social media engagement, and an increase in monthly users.

Describe their project management style, including communication tools and timeliness.

We had weekly virtual meetings to discuss the progress and upcoming actions. We had shared documents where they would upload new content to be approved as well as published content after approval. My advisor was available through text message during business hours for questions.

What did you find most impressive or unique about this company?

Their research about our company, industry, and competitors to discover new opportunities to grow our brand. My advisor was invested in our success and I felt like he was a part of our team. They have an extensive knowledge of SEO and how search engines work. They were able to show visible results relatively quickly.

Are there any areas for improvement or something they could have done differently?

I would have liked to meet in person to have them meet our entire internal team.

BACKGROUND

Please describe your company and your position there.

I work for a renewable energy company focusing on Solar Energy Installation, Maintenance, and Repair. I am overseeing vendor and customer accounts.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire NewReputation?

As a new company, we had minimal exposure online. We did traditional advertising (direct mail) with little success. We hired NewReputation to increase our online presence and help us reach a larger audience.

What were your goals for this project?

Build social media profiles, website design, and media outreach. Establishing a presence on our social media platforms was a priority for us as well.

SOLUTION

How did you select NewReputation?

We hired NewReputation from a referral. They assisted us on a previous campaign and did a great job. We knew they would be perfect for helping us build this company.

Describe the scope of their work in detail.

We had a generic static page generating little to no traffic so NewReputation built a website for us. They then established our social media accounts and linked everything together. Then they submitted a series of blog articles and press releases. As well as interacted in social media groups.

What was the team composition?

I worked closely with the campaign manager. We speak monthly (more often through email) and they provide an update on strategy, media opportunities, and campaign success. I have access to an online portal that I can review my content, profiles, and make any changes before publication.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

As a new company, we were generating little to no traffic to our website. Since starting our campaign with NewReputation, we have grown our social media following to over 2000 followers in the first few months. Our blog is starting to gain significant traffic as we are getting new leads daily.

How effective was the workflow between your team and theirs?

Excellent communication between the campaign manager and our executives.

What did you find most impressive about this company?

The ability to see our overall mission statement and execute it effectively. With a 30 minute conversation, NewReputation was able to generate an effective campaign that was extremely creative and well-targeted.

Are there any areas for improvement?

Nothing that I can see at this time. They are a small team but extremely effective.

BACKGROUND

Introduce your business and what you do there.

I’m the manager of a home services company. We provide comprehensive tree care, including pruning, removals, emergency storm services, and plant health programs. We emphasize sustainability and green waste recycling in the Delaware tri-state area.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with NewReputation?

We needed help managing our online reviews, social media, and website content.

SOLUTION

What was the scope of their involvement?

NewReputation manages our Google reviews by asking customers to leave feedback and responding to reviews. The team also writes consistent content published on our social media and company blog. Additionally, they do social listening and interact in local forums and groups.

What is the team composition?

We work with 2–5 teammates from NewReputation.

How did you come to work with NewReputation?

Someone referred NewReputation to me, and I chose them because our company values aligned.

How much have you invested with them?

We’ve spent $200,000 to $999,999.

What is the status of this engagement?

We started working with NewReputation in January 2023, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our review score has increased from 3.6 to 4.5 stars, and our web traffic has improved from 200 to 5,000 monthly visits. Our leads vary month to month but have stayed consistent and steady.

How did NewReputation perform from a project management standpoint?

NewReputation has been very accurate with timelines. We communicate via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

NewReputation uses strategies specific to our project and not generic ones. For example, they focus on location and regional content, backlinks, and industry-specific strategies. The team has been able to find relevant websites to get backlinks from that improve our results.

Are there any areas they could improve?

No, we’re happy with their work.

BACKGROUND

Please describe your company and position.

 I am the Owner of an oil and gas service company.  

Describe what your company does in a single sentence.

Oil and gas service company that offers land, GIS, and database management services. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NewReputation to accomplish?

• Increase visibility in search results
• Get new customers

SOLUTION

How did you find NewReputation?

Online Search

Why did you select NewReputation over others?

High ratings

How many teammates from NewReputation were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The main thing we hired NewReputation for was to help us show up better online. When people Googled us, there were some results that didn’t really reflect who we are now, or were just outdated. So we wanted to fix that and look more professional across the board. They set up alerts to monitor what was being said about us online. Then they wrote articles and blog posts about our work, and got them published on sites that show up in search. They also helped build out our business profiles on places like Google, Trustpilot, and other directories that potential clients might look at. That helped give us more control over what people saw when they searched our name.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We didn’t track a ton of stuff at first, but after a few weeks we started noticing changes. Our Google search results looked better. Some old results were gone or pushed down, and new articles about us were showing up instead. That made a big difference when people looked us up. We also saw more traffic to our website. A few new clients even mentioned finding us online and said the info looked excellent. Reviews improved also.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They gave us their plan upfront and were availavle throughout. Our team could have been better with communication but overall I would say that New reputation did a great job.

What was your primary form of communication with NewReputation?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They understood what we needed without a ton of back and forth, which saved us time. The way they handled content and search visibility felt targeted, not just copy-paste. WE could tell they spent alot of time on the content. It was a very difficutl topic but they did a great job.

Are there any areas for improvement or something NewReputation could have done differently?

Overall, we’re very happy with the project.

BACKGROUND

Please describe your company and position.

I am the Claims Investigator of State Farm

Describe what your company does in a single sentence.

We are a Houston-based insurance firm that helps individuals and businesses protect their assets through tailored coverage and reliable claims support.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NewReputation to accomplish?

• Improve our online presence
• Manage negative search results
• Strengthen our brand credibility

SOLUTION

How did you find NewReputation?

Online Search

Why did you select NewReputation over others?

Pricing fit our budget

How many teammates from NewReputation were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

NewReputation managed our public relations campaign, focusing on improving our online presence and reputation. Key deliverables included press release creation, media outreach, reputation monitoring, and publishing positive content across major platforms to strengthen our brand credibility.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our online reputation improved significantly, with negative search results pushed down and positive content ranking higher. We also saw an increase in inbound inquiries from potential clients.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

NewReputation was organized and responsive. They delivered everything on time and adjusted quickly to our needs.

What was your primary form of communication with NewReputation?

Virtual Meeting

What did you find most impressive or unique about this company?

They stood out for their clear communication and ability to manage our public image effectively under tight deadlines.

Are there any areas for improvement or something NewReputation could have done differently?

NewReputation did a great job overall, but clearer timelines and more frequent progress updates would have improved communication.