New Theory Reviews (1), Pricing, Services & Verified Ratings

E-Commerce Development UX/UI Design Web Development
$10,000 to $49,999
Jan. 2024 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"The team at New Theory is highly responsive to requested projects, timelines, and deliverables."

Apr 3, 2025

President & CEO, Made In Washington

Mike Mondello

Retail
Everett, Washington
11-50 Employees
Online Review
Verified

New Theory provides ongoing Shopify development support for an artisan gifts retailer. The team handles minor modifications and substantial projects to support the client's business initiatives.

New Theory's work has resulted in the ongoing effectiveness of the client's e-commerce website. The team is highly responsive to the client's requests and timelines. They keep everyone in the loop on progress and proactively reach out for further information. They are reliable and accountable.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the President & CEO of Made In Washington

Describe what your company does in a single sentence.

Brick-&-mortar and ecommerce retailer selling local artisan gifts from Washington state makers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire New Theory to accomplish?

To be our dev partner on MadeInWashington.com

SOLUTION

How did you find New Theory?

Referral

Why did you select New Theory over others?

Good value for cost
Referred to me

How many teammates from New Theory were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

On an ongoing basis, New Theory has been our dev partner, helping our business optimize our Shopify site. This has included both minor modifications as needed, as well as more substantial projects to support various business initiatives.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Ongoing effectiveness of our ecommerce web site.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team at New Theory is highly responsive to requested projects, timelines, and deliverables. And, they do a very effective job of tracking progress and keeping everyone in the loop on that progress.

What was your primary form of communication with New Theory?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Very disciplined in making sure they understand our needs/request, jumping on the work in a timely basis, proactively reaching out if further information is needed, and getting the work to the goal line as expected. In a couple of words, reliable and accountable.

Are there any areas for improvement or something New Theory could have done differently?

Nothing comes to mind.

RATINGS

5.0

New Theory

Make your website the engine of your business.

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