Netgen

BACKGROUND

Please describe your company and your position there.

 I am CEO of Best Advisory, a boutique strategy consulting company from Croatia. We are specialized in projects in the field of Digital Business Transformation, Strategic Agility, M&A and Energy Efficiency.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Netgen, and what were your goals?

We successfuly partnered with Netgen to develop software solution named e-Guillotine. At the begining in 2006. it was designed as the structured data repository with some workflow and management features.

In the course of 14 years, Netgen developed a market leading platform for regulatory reform projects, initiatives for removal of administrative barriers, and regulatory impact assessment projects. Customized versions of that platform were developed and deplyed in six countries

SOLUTION

How did you select Netgen and what were the deciding factors?

People, people, people. Netgen was selected among number of other small development companies in Croatia because of two key differentiation factors: reliability and understanding of business context for the solution.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Netgen was selected to develop a simple but highly effective DMS which was continiouslly developed and customized for six countries - Croatia, Egypt, Vietnam (2), Aremenia, Kirgyzstan and Thailand. Each with different country and project specifics.

The deliverable was a SAAS that can be used for connecting G2G, B2G, and G2C i.e. as the platform with objective to create business freiendly regulatory environments. The technology that was used for development was eZ Publish.

How many people from the vendor's team worked with you, and what were their positions?

The lead developer was Ivo Lukač (CEO) wsupported by 1-3 senior and junior software developers, depending on the size of the project/country and customization requirements.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The use of e-Guillotine platform has speed up the implementation time of regulatory reform projects by 20-40%.

It is the first and the best platform for regulatory reform in the world, and highly recommended by international financial organizations such as the World bank, USAID, IFC, SIDA, and many more.

Describe their project management style, including communication tools and timelines.

Netgen ih higly reliable set of people that understand needs of the client and can transfer those needs into the efficient solutions. COmmunication was open and Basecamp was used as the development tracking system.

Suprisingly for the industry, Netgen was able to meet all deadlines that were defined at the begining of every of sevsen projects we did together.

What did you find most impressive or unique about this company?

In comparison with many other IT developers we worked with, only Netgen was bele to sustain two key differentiation factors: reliability and understanding of business context for the solution.

Are there any areas for improvement or something they could have done differently?

We would be privileged to work on any other project with Netgen, whereby we could take a part on aspects related to strategy/management consulting part of the business context, and Netgen for UX and development side.

BACKGROUND

Please describe your company and your position there.

I am Group Online Manager in Kverneland Group. We produce farming machinery from several factories, mainly based in Europe. The company has around 1200 employees. We sell the machines via dealer networks around the world.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Netgen?

We run 3 major brand websites, each including many language versions. All sites ran on an old version ez Publish CMS. Our old agency was not experts in the CMS, nor could they support us in our ambitions to perform better on digital in general.

We were looking for a partner that could help us move to en stronger setup in eZ, including a Webdesign brush-up. But more importantly a partner we could "play ball" with when we came with special wishes for functions.

What were your goals for this project?

Our main goal was to find a partner that we could trust. A partner that would help us move forward in a digital world. A partner that could help us be an industry leader with top-performing (and nice looking) websites. A partner that ongoing could help us adjust the sites to our needs and incorporate with tons of internal systems.

BUT also a partner that had the guts to say "NO - that is not a good idea. Let's do this instead" The admin side of eZ should also be improved, as we have 50 local editors, who need to work in the CMS. Some more. Some less. But it HAD to be easy and logic for them to work.

We have A LOT of existing content - and a lot of translated content. It was very important for us, that we could reuse the existing content and "just" present it in a better way. Use it in better and more logical setups. Make it much more user-friendly

SOLUTION

How did you select Netgen?

We asked eZ Publish to located relevant agencies that had the know-how and expertise to help us not just use, but also improve our CMS setup. Netgen came highly recommended. We ended up using Netgen as a part of an agreement with another agency. Where Netgen was our tech wiz-kids

Describe the project in detail.

As our marketing is based in Norway and Denmark, we had project meeting online - slack and jira. The new design was developed in an agile process, with split goals and meetings. For us, it was important, that we could reuse elements across the 3 brands.

Netgen delivered a solution where the work in admin was very similar, no matter the brand. But look and feel in frontend was very brand-specific Along with a new frontend Webdesign we also moved the old eZ solution into Netgen's admin solution; Layouts.

A massive improvement for the work in admin. Here we needed to create new training and support material for our editors. "A website is never done" - after the launch of the new design, the real work started.

What was the team composition?

From Company side we had Group Online Manager, Central Publisher and Digital Marketing person From Netgen: Designer * Frontend dev. Backend dev.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We are VERY happy with the result. But moreover with the ongoing corporation with Netgen. We always talk to the same guys. Netgen became our "external webteam"

How effective was the workflow between your team and theirs?

Communication - both in writing and talks has been fantastic. The tone of voice is professional, yet friendly. The response time is fast. And information about key personals absence and who then to contact has always been good. In the end, I, as company responsibility, has always felt being in safe and competent hands

What did you find most impressive about this company?

They're absolutely skilled. There is no doubt, that they know what they're talking about. For me, I think their "superpower" is to communicate their top-notch tech knowhow, in a language and way that can be understood by most. That is a rare skill, that I have not seen in many agencies. then I would mention the manager's proactive approach.

Reaching out with ideas on ways to corporate in the future. Systems and services that we could benefit from.

Are there any areas for improvement?

Grow - be a bigger company, yet keep the good atmosphere and personal relationship with customers

BACKGROUND

Please describe your company and position.

I am the Director of Marketing and Communications of The Financial Agency (Fina)

Describe what your company does in a single sentence.

The Financial Agency (Fina) is one of Croatia’s leading providers of financial and electronic services, actively involved in nationally significant projects and the digital transformation of the public sector.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Netgen to accomplish?

• Development of a new, scalable, and reliable website
• Optimization of user experience and information architecture for key user groups
• Integration of related digital channels and content

SOLUTION

How did you find Netgen?

Referral

Why did you select Netgen over others?

Selected through public procurement under the Croatian Public Procurement Act.

How many teammates from Netgen were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project involved the complete redesign and reimplementation of Fina’s corporate website, with the primary goal of improving the user experience and optimizing the site’s structure to better meet the needs of key user groups. Given the complexity and breadth of Fina’s services, the project required a strategic and multidisciplinary approach.

The scope of work included the definition of user personas and journeys, development of a new information architecture, creation of optimized content, and the design of a modern user interface aligned with Fina’s updated brand guidelines. A key part of the project was the implementation of a new, secure, and scalable web platform (CMS) to support flexible content management and ensure long-term sustainability.

In addition to the main website, the project also included the migration of the Hitro.hr website to the new platform and the reimplementation of Fina’s intranet, ensuring consistency across all digital channels.

Key deliverables included:

• A comprehensive redesign of www.fina.hr focused on user needs and accessibility
• A new content strategy and optimized information architecture
• A refreshed visual identity applied across the digital ecosystem
• Implementation of a modern CMS platform to enable agile content management
• Integration and alignment of related platforms, including Hitro.hr and the corporate intranet
• This project laid the foundation for Fina’s continued digital evolution and improved communication with citizens, businesses, and institutional partners.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project established a strong foundation for measurable improvements in user engagement, content relevance, and digital performance. By redefining the information architecture, tailoring content to specific user groups, and implementing a modern, scalable CMS, we significantly improved the structure, accessibility, and usability of the website.

Early indicators of success include clearer user journeys, increased internal efficiency in content management, and enhanced alignment with Fina’s strategic communication goals. The new platform also enables more precise tracking of user behavior and conversions, which positions us well for continuous optimization going forward.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Working with Netgen was a truly exceptional experience. Their project management was highly professional, transparent, and reliable — all milestones were delivered on time, with clear timelines and expectations throughout the process.

What impressed us most was their remarkable level of dedication and engagement. The team approached the project with genuine ownership, going above and beyond to understand our needs and ensure the highest quality in both UX design and development. Their responsiveness, flexibility, and ability to offer thoughtful solutions made the collaboration not only smooth but inspiring.

What was your primary form of communication with Netgen?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most was how seamlessly Netgen became an extension of our own team. From day one, it felt like we were working as one — fully aligned, equally invested, and driven by the same passion and commitment to the project. That level of integration, dedication, and shared ownership is truly rare and deeply valued.

Are there any areas for improvement or something Netgen could have done differently?

No — everything was delivered not only as expected, but above expectations. We couldn’t have asked for a better collaboration.

BACKGROUND

Please describe your company and position.

I am the Business Development Director of A0 d.o.o. ( Walls with Souls )

Describe what your company does in a single sentence.

Interior design and branding with wallpapers, canvas and posters art.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Netgen to accomplish?

• Web shop

SOLUTION

How did you find Netgen?

Referral

Why did you select Netgen over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Netgen were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Complete development of the web shop.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

A web shop that generates sales.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their approach to the project was detailed, highly accessible, and professional, with exceptionally pleasant communication. They responded quickly to all our questions and explained everything clearly and in a way that was easy to understand, which is especially important for those outside their field. Everything was delivered on time, and we believe we received more than initially agreed upon—during the project, we had additional requests that were not planned at the start, yet they fulfilled them without any issues. Their work approach and dedication clearly demonstrate how much they care about ensuring that the web shop is not only technically sound but also drives sales.

What was your primary form of communication with Netgen?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us the most about this company was their expertise, responsiveness, and dedication to the project.

Are there any areas for improvement or something Netgen could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the IT responsible of Acem

Describe what your company does in a single sentence.

Teach meditation and yoga

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Netgen to accomplish?

• Bring up a set of new websites
• create an integrated course and subscription administration module

SOLUTION

How did you find Netgen?

Online Search

Why did you select Netgen over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Netgen were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Deliveries:

New look on our web sites

Integrated new tool for website layout

New administration tool for courses and subscribers

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Better look on web 

Easier changing of web layout

Code that is easier to support

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Netgen are flexible and service minded. They are constructive and find good solutions

What was your primary form of communication with Netgen?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Flexibility, competence, service minded, supportive

Are there any areas for improvement or something Netgen could have done differently?

Estimates for the time and cost of the project could have been better.

BACKGROUND

Please describe your company and position.

I am the President of HrOUG Hrvatska udruga Oracle korisnika

Describe what your company does in a single sentence.

Non-profit organisation and event organizer

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Netgen to accomplish?

• Company web page
• Conferences web pages
• Ticket web shop

SOLUTION

How did you find Netgen?

Referral

Why did you select Netgen over others?

• Pricing fit our budget
• Great culture fit
• Referred to me
• Company values aligned

How many teammates from Netgen were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Association website design and 2 conference websites. 
• Choosing the functionality of the webshop and the type of payment method, connecting the solution with external services for sending e-invoices. 
• System connection with Mailchimp. 
• Functionality testing and on-site implementation during conferences

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

With the implementation of the solution, we successfully held two conferences without major problems. Automating the ticket purchase process greatly contributed to the success of the conference. The agreed deadlines were respected and the intermediate stages of the project were completed on time

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project manager is very experienced who managed and documented all phases of the project. Defining the type of work and the deadlines for their execution resulted in the fact that the deadlines were respected and all intermediate phases of the project were completed on time.

What was your primary form of communication with Netgen?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

During the years of existence, they managed to build a company with a respectable number of top experts of all necessary profiles. They were polite and professional, they try to give more than agreed in the projects. It's nice to work with them

Are there any areas for improvement or something Netgen could have done differently?

I hope that success will not change them and that I will always be a company that radiates youthful enthusiasm and the desire to progress more and more every day, both professionally and personally.

BACKGROUND

Please describe your company and your position there.

CEO of it consultancy

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Netgen, and what were your goals?

High-end web development

SOLUTION

How did you select Netgen and what were the deciding factors?

We hired Netgen based on impressive reputation and their direct and honest approach are highly valued by our clients.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Projects from 200-3000 hrs based on eZ publisher, Netgen Layout and cutting Edge frontend development

How many people from the vendor's team worked with you, and what were their positions?

5-7 Developers

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Transparent workflow and adding value to projects from day one. Highly skilled developers and very nice guys to work with.

Describe their project management style, including communication tools and timelines.

Skilled in direct communication with clients, both online like Slack and Videoconf, and onsite with client. Unformal but professional style. Strong commitment to project business goals

What did you find most impressive or unique about this company?

The people and the way they blend in with the project teams is impressive. And of course the pure class in tech skills

Are there any areas for improvement or something they could have done differently?

Just minor stuff.