Narola Infotech Solutions LLP

BACKGROUND

Introduce your business and what you do there.

I'm an executive at 2XE Pty Ltd, an Australian sustainability and climate consultancy. We help businesses develop and implement data-driven strategies for emissions reduction, ESG compliance, and long-term value creation through expert guidance and proprietary tools.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Narola Infotech Solutions LLP to accomplish for 2XE Pty Ltd?

We needed help digitizing our service and bringing our product to life. We hired Narola Infotech Solutions LLP for long-term software development.

SOLUTION

What was the scope of their involvement?

Narola Infotech Solutions LLP has provided full-stack software development, focusing on frontend DevOps. The team has also been responsible for feature prototyping, development, and enhancement. Additionally, they've provided QA support, including user ticket and bug resolution. Key features include data ingestion, workflow, reporting integrations, and dashboards.

What is the team composition?

We've worked with 2–5 teammates from Narola Infotech Solutions LLP.

How did you come to work with Narola Infotech Solutions LLP?

We found them through an online search. We chose them because they offered good value for the cost, and their talent and skills aligned with our needs.

What is the status of this engagement?

We started working together in September 2023, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We've launched an early release of a live cloud software solution. Narola Infotech Solutions LLP has also provided ongoing monthly enhancements. We've observed the diligence and skill of the Narola Infotech Solutions LLP team members. Additionally, our internal team members have provided positive feedback on their strong performance and responsiveness.

How did Narola Infotech Solutions LLP perform from a project management standpoint?

Narola Infotech Solutions LLP's project management is professional and respectful. The team has a genuine desire to support our work and mutual project relationship. We primarily communicate via email and messaging apps.

What did you find most impressive about them?

Narola Infotech Solutions LLP is no fuss and happy to adapt and work on priorities even as they shift. The team is diligent in providing support with care and skill.

Are there any areas they could improve?

I can't think of anything for Narola Infotech Solutions LLP to improve.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of I Want To Mow Your Lawn Inc., a nonprofit organization that provides free lawn care services to elderly, veterans, disabled, and under-resourced individuals using volunteers and promoting green initiatives across the US.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Narola Infotech Solutions LLP to accomplish for your organization?

We hired Narola Infotech Solutions LLP for a major nonprofit infrastructure build. We needed them to build a production-ready volunteer scheduling platform from scratch that could handle our spring 2026 launch across 5,400+ homeowners and 2,200+ registered volunteers. Specifically, we needed two core features delivered on a fixed budget and tight timeline: a 1:1 scheduling flow connecting volunteers with elderly and disabled homeowners and a group service events module allowing organizations like Rotary clubs and corporate teams to pledge community service days.The platform had to integrate with our existing WordPress site and live MySQL database without disrupting current operations. It also needed to be mobile responsive since most of our volunteers are in the field.

SOLUTION

What was the scope of their involvement?

Narola Infotech Solutions LLP built a full-stack volunteer management platform on top of our existing WordPress infrastructure. The main deliverables included a React frontend with an eight-step scheduling flow (volunteers browse nearby jobs, express interest, propose times, confirm commitments, and mark completion — with address privacy controls that only reveal homeowner locations after mutual confirmation), a Node.js/Express backend with custom API endpoints against our live MySQL database, a group service events module with a four-step event creation wizard and organizer dashboard for clubs and corporate groups to pledge service days, a homeowner dashboard with request management and volunteer proposal review, email notifications through Brevo API, Twilio SMS integration for time-sensitive alerts, distance-based matching using Haversine calculations, before/after photo upload with hours logging, and a public-facing event listing page.Narola Infotech Solutions LLP also handled deployment to our HostGator VPS, PM2 process management, and GitHub repo setup. The total engagement was roughly $7,400 fixed price across five milestones with a 30-day post-delivery stabilization period.

What is the team composition?

We worked with 2–5 teammates from Narola Infotech Solutions LLP.

How did you come to work with Narola Infotech Solutions LLP?

I found them through Freelancer. Narola Infotech Solutions LLP stood out after I reviewed hundreds of proposals. While many responses felt templated, Narola Infotech Solutions LLP showed real implementation depth, strong communication, and consistent follow-through. They worked like a true development partner — adaptable, responsive, and solid across execution. They had a good grasp of scalable thinking, efficient collaboration, and modern workflows. I would gladly work with them again.

How much have you invested with them?

The project cost is confidential.

What is the status of this engagement?

We worked together from February–April 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The platform went from zero to production-ready in under seven weeks on a $7,400 budget — that alone was a measurable win for a nonprofit. Specific outcomes included the eight-step scheduling flow being demonstrated end-to-end with live API integration by day 30, the group events module being substantially functional within 10 days of starting P2 development, and all four bugs I identified from screencast reviews being resolved within one sprint cycle. Narola Infotech Solutions LLP shipped over 150 completed tasks across daily updates with consistent delivery velocity throughout the engagement.On the infrastructure side, the platform now supports our full production database of 12,000+ service requests, 5,400+ homeowners, and 2,200+ registered volunteers. The public /service-days page launched ahead of the first day of spring 2026, which was our hard deadline for seasonal announcement, and the system is built to handle the influx we expect during mowing season.For a grant-funded nonprofit where every dollar is auditable, delivering this scope at this price point without scope creep or budget overruns was the outcome that mattered most.Honestly, we’re still in early launch — the platform went live at the start of spring 2026, so we’re measuring adoption rather than mature KPIs at this point. What we can track now: the dashboard surfaces total hours logged and total visits per volunteer in real time, the group events module tracks capacity fill rates per event (e.g., “4/10 Homes Filled”), and we have visibility into job status distribution across the eight-step scheduling pipeline — how many jobs are open, proposed, confirmed, or completed at any given time. We also track email notification delivery rates through Brevo and SMS delivery through Twilio.The platform was built with grant audit compliance as a design constraint, so every job completion, photo upload, and volunteer hour is logged with timestamps. That data feeds directly into our reporting for funders like the Kubota Hometown Proud Grant. The real engagement metrics will come over the next 90 days as we move through peak mowing season, but the instrumentation is there to capture it.The biggest operational shift is that we went from a manual Google Apps Script matching pipeline, which had a 100% error rate on its onEdit trigger, to an automated scheduling flow where volunteers and homeowners self-coordinate through the dashboard without staff intervention. That alone is a major efficiency gain. Previously, every match required someone on our team to manually review, assign, and follow up. Now, the eight-step flow handles interest, proposals, time selection, confirmation, and completion tracking end-to-end.The group events module is already generating inbound interest from organizations who can now discover and pledge service days through the public listing page without needing to call or email us first. That’s net-new capacity we didn’t have before. We’ve also seen volunteers engaging with the “Multiply Your Impact” cross-sell banner, which bridges our 1:1 scheduling users into group events — that’s a conversion path that simply didn’t exist before this build.Our outreach coordinator Sue, who handles unmatched requests, now has visibility into which homeowners have no nearby volunteers so she can prioritize outreach rather than guessing. It’s early, but the platform is already reducing the manual overhead that was limiting how many households we could serve.

How did Narola Infotech Solutions LLP perform from a project management standpoint?

We had daily updates without fail. Every single working day, Zaid (Software Engineer) posted a detailed list of completed tasks and in-progress items in our Google Chat. That consistency made it easy to track progress and catch issues early. When I flagged bugs from screencast reviews, they turned fixes around within days, not weeks.Pratik (Project Manager) managed scope questions well and was upfront when timelines were tight. When I asked if they could move the group events delivery up by three days to align with the first day of spring, they didn’t just say yes to please me. They said, “We’ll do our best but can’t promise that date due to complexity.” Then, they delivered it. That kind of honesty was worth more than a vendor who over-promises and misses.The original timeline was 6–7 weeks from a February 2 start, and they hit their targets within that window. The one area I had to push was on documentation — getting delivery terms and stabilization commitments formalized in writing took more follow-up than the actual development work. But on the code delivery side, they were consistent and reliable throughout.

What did you find most impressive or unique about them?

They read the spec. That sounds simple, but it’s rare. I reviewed hundreds of proposals on Freelancer, and most vendors quoted based on the summary alone. Narola Infotech Solutions LLP actually ingested a 17-section technical specification, came back with a detailed task breakdown spreadsheet, and answered all 10 clarification questions before writing a single line of code.During development, they built reusable components instead of one-off screens — common job cards, pagination, modals, dropdowns — which told me they were thinking about maintainability, not just getting to the next milestone payment. They also showed initiative I didn’t expect at this price point: proactively adding Google Address Autocomplete, building skeleton loaders for better UX during API calls, and using Gemini to generate realistic test event descriptions instead of lorem ipsum. The daily feedback loop was the real differentiator, though. I could send a screencast review at 9:00 PM Eastern, and by the next morning, I’d have a response addressing every point. For a nonprofit founder managing this alongside everything else, that kind of responsiveness made the entire engagement feel like working with a co-builder, not a contractor.

Are there any areas they could improve?

Two things. First, documentation and contractual follow-through lagged behind their code delivery. They’re fast builders, but getting things formalized in writing — delivery terms, stabilization SLA details, milestone acceptance criteria — required more follow-up than it should have. Their verbal commitments were always honored, but I had to ask multiple times to get those same commitments documented. For a grant-funded nonprofit where every agreement needs a paper trail, that matters.Second, their daily updates were excellent at listing what was completed but rarely surfaced blockers or asked clarifying questions about complex logic. For a spec this detailed — with timeout escalation sequences, multi-interest handling, and cross-sell matching — I would’ve expected more questions earlier in the process. They ended up building it correctly, so maybe they just understood it, but the silence on edge cases made me nervous at times.Neither of these were dealbreakers, and both are easy to solve by setting expectations upfront at the start of an engagement. The actual code quality, responsiveness, and delivery velocity were consistently strong.

BACKGROUND

Introduce your business and what you do there.

I’m a partner at Beyond Banyan, a business services company. We help sales and growth leaders close high-stakes deals by providing tools and consulting to build credible, client-owned business cases, differentiate solutions, and drive executive buy-in for faster, more effective sales outcomes.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Narola Infotech Solutions LLP to accomplish for Beyond Banyan?

We needed to develop a robust and enterprise-grade application that empowers companies to drive value-based selling by equipping sales teams with the tools, insights, and frameworks needed to articulate and quantify customer value throughout the sales cycle. Additionally, the app needed to ensure consistent value delivery by enabling organizations to track, measure, and demonstrate the realized value delivered to customers post-sale.

SOLUTION

What was the scope of their involvement?

Narola Infotech Solutions LLP has been responsible for the full software development lifecycle, including requirements analysis and solution design. We’ve collaborated with their team to translate business objectives into technical specifications and system architecture. The team has also been responsible for UI/UX design, building simple and clean enterprise-ready user interfaces optimized for sales teams, customer success managers, and leadership users.Moreover, Narola Infotech Solutions LLP has been responsible for frontend and backend development, building the application using modern, scalable technologies suitable for enterprise deployment. The team has also been responsible for database design and integration, structuring data models to support value tracking, customer insights, and reporting.Additionally, the team has been responsible for implementing third-party tools and libraries as needed, quality assurance and testing, performing functional and performance testing to meet enterprise standards, deployment support, assisting with environment setup, release management, and production rollout, and post-launch maintenance and enhancements, providing ongoing support, bug fixes, and iterative improvements.

What is the team composition?

We’ve worked with 2–5 teammates from Narola Infotech Solutions LLP.

How did you come to work with Narola Infotech Solutions LLP?

We found them through an online search. We chose them because they were close to our geographic location, their pricing fit our budget, their company values aligned with ours, and they had a willingness to find a solution.

What is the status of this engagement?

We started working together in October 2024, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our partnership with Narola Infotech Solutions LLP has delivered several measurable outcomes that demonstrate clear progress and success. First, they’ve delivered on time, consistently meeting sprint and release milestones from kickoff through deployment. Moreover, they’ve successfully launched the product in production, delivering the enterprise-grade application within the planned timeline.Additionally, the team has delivered high-quality output, with a low defect rate and most issues identified and resolved during QA rather than post-release. Moreover, they’ve delivered feature completeness, with all core modules (value articulation, quantification, tracking, and reporting) delivered as specified. Finally, they’ve adhered to the cost and scope, slightly running over the budget, but that’s due to changes in requirements from our side. They’ve been flexible enough to accommodate continuously changing requirements.

How did Narola Infotech Solutions LLP perform from a project management standpoint?

Narola Infotech Solutions LLP’s project management approach has been reliable, organized, and aligned with enterprise expectations. They consistently meet their commitments and deliver releases on time as per the agreed plan. Milestones are achieved without significant delays, and any scope adjustments are handled collaboratively without disrupting the overall timeline.Moreover, the team is flexible, adapting quickly to changing requirements and evolving priorities without friction. In terms of communication, we use virtual meetings. Overall, their collaboration is easy, and communication is responsive and straightforward, making day-to-day coordination effortless.

What did you find most impressive about them?

What stands out most about working with Narola Infotech Solutions LLP is the combination of professionalism and a genuine human touch. The team engages with empathy and a real sense of partnership, making collaboration feel genuine rather than transactional.Moreover, they understand the broader picture, taking the time to understand our business goals and the “why” behind our requirements, leading to better-informed decisions. Additionally, they go the extra mile, actively exploring solutions when challenges arise and working persistently until the right outcome is achieved.Finally, they have resource availability, with the right people available when needed and smooth scaling based on project needs.

Are there any areas they could improve?

There are a few areas where things could be better. First, tighter coordination within Narola Infotech Solutions LLP’s own team at times would help streamline handoffs and ensure greater consistency across workstreams.Moreover, while remote collaboration works well, occasional in-person meetings during critical milestones would add value in terms of alignment, faster decision-making, and stronger relationship-building. Finally, more detailed and consistent documentation, along with clearer product release notes for each version, would make it easier to track changes, onboard stakeholders, and maintain a long-term reference.

Do you have any advice for potential customers?

Overall, our experience with Narola Infotech Solutions LLP has been very positive, and these are relatively minor areas of improvement that don’t take away from the overall quality of the engagement. Addressing them would further strengthen future collaborations.

BACKGROUND

Introduce your business and what you do there.

I’m an executive at Verisq AI, an IT company. We provide an automated vendor risk and privacy governance platform that enables organizations to assess, monitor, and manage third-party risk efficiently without complex setups or high costs.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Narola Infotech Solutions LLP?

We hired Narola Infotech Solutions LLP to be our software development partner early on in our startup journey to help build our core privacy governance platform designed to disrupt and transform the industry by targeting 100% AI automation, a challenging goal for any technology firm.

SOLUTION

What was the scope of their involvement?

Narola Infotech Solutions LLP has handled everything from initial scoping and requirements gathering for our MVP to our PMF progress and go-live deployments. Their team handles project and engagement management, architecture design, QA, and post-deployment support.

What is the team composition?

We’ve worked with 10–15 teammates from Narola Infotech Solutions LLP.

How did you come to work with Narola Infotech Solutions LLP?

We found them through an online search and a referral. We chose them over other options because they had high ratings, a great culture fit, good value for cost, and company values aligned with ours.

How much have you invested with them?

We’ve spent around $100,000.

What is the status of this engagement?

We started working with them in October 2024, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Narola Infotech Solutions LLP has delivered quality work, met deadlines, and provided communication clarity, which has resulted in customer satisfaction.

How did Narola Infotech Solutions LLP perform from a project management standpoint?

Narola Infotech Solutions LLP has delivered on time all the time. We communicate via in-person meetings, virtual meetings, and email or messaging apps.

What did you find most impressive about them?

Their management team and culture are amazing. Narola Infotech Solutions LLP is committed to quality and results, and that is driven from the top.

Are there any areas they could improve?

They’ve been the perfect partner outside of the time zone issues, which are common with most offshore companies. Other than that, there’s nothing to point out.

BACKGROUND

Please describe your company and position.

I am the Founder & CEO of Communify.ai

Describe what your company does in a single sentence.

Communify.ai is an emoloyee idea and innovation crowdsourcing platform, that transforms priority challenges into purposeful engagement and tangible results.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Narola Infotech Solutions LLP to accomplish?

Support the build of our MVP

SOLUTION

How did you find Narola Infotech Solutions LLP?

Online Search

Why did you select Narola Infotech Solutions LLP over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Narola Infotech Solutions LLP were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Narola Infotech partnered with Communify over a 9-month period to support the development and implementation of our MVP platform. Working closely with our in-house development team, they helped turn our designs into a fully functional platform, ensuring the backend infrastructure and front-end experience aligned with our business requirements.

Key Deliverables

Front-End Development:

• Translated our existing designs into a responsive and intuitive user interface.
• Developed onboarding flows to facilitate a seamless user journey, ensuring new users could easily navigate and engage with the platform.
• Built functionality to support public, private, and hidden spaces, enabling flexible collaboration options.

Back-End Development:

• Developed the backend infrastructure to power core features of the platform, ensuring reliability and scalability.
• Implemented secure systems for data storage and management to support knowledge sharing, events, and user activity.

Key Platform Features:

• Spaces: Implemented public, private, and hidden spaces for structured collaboration and knowledge sharing. 
• Events Management: Built functionality for creating, managing, and joining events within the platform to drive engagement.
• Knowledge Hub: Integrated a centralized knowledge management system to allow users to store and access important resources.
• People Directory and User Profiles: Created a directory and customizable user profiles to improve visibility and connectivity.
• Admin Panel: Developed an admin panel for platform management, user administration, and content moderation.

Testing and Quality Assurance:

• Performed comprehensive testing to ensure functionality, performance, and security across all components of the platform.
• Resolved bugs and implemented changes based on feedback from the in-house team.

Support and Collaboration:

• Worked closely with our internal development team to accelerate timelines and deliver a functional MVP.
• Maintained clear communication, providing updates on progress and incorporating feedback promptly.

Outcome
Narola Infotech’s focus on development and implementation allowed us to deliver a robust MVP platform within the project timeline. Their contributions provided the technical foundation needed for future enhancements and positioned us to move closer to achieving our product goals.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

A great product that met our requirements and our customers needs.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Narola Infotech demonstrated strong project management capabilities throughout the 9-month development of Communify’s MVP. Here’s a detailed evaluation of their approach:

1. Timeliness and Deliverables

Narola Infotech maintained a solid track record for delivering milestones on time. They adhered closely to the project timeline, ensuring that key features and functionalities were completed as scheduled.
While occasional delays occurred for more complex features, these were promptly addressed once flagged, and Narola worked diligently to get back on track.

2. Responsiveness to Our Needs

The team was highly responsive to our evolving requirements. Whether it was clarifying technical details, implementing new requests, or addressing feedback, Narola adjusted their workflow to meet our needs quickly and effectively.
They were proactive in their communication, providing regular updates on progress and flagging potential challenges early to ensure smooth collaboration.

3. Communication and Collaboration

Daily check-ins and progress updates kept us aligned on project goals. Narola were transparent about challenges, which helped us plan and make informed decisions.
Their willingness to work closely with our in-house development team made the collaboration seamless, enabling faster problem-solving and quicker iteration cycles.

4. Problem-Solving and Adaptability

Narola demonstrated a solutions-oriented approach, addressing any technical challenges or last-minute adjustments with professionalism.
When priorities shifted, they adapted well and reallocated resources to ensure that the most critical items were delivered on time.

5. Accountability and Ownership

The team took ownership of their work and maintained accountability for their deliverables. They were committed to meeting expectations and ensuring the quality of the final product.

Overall:
Narola Infotech’s project management approach was highly effective. They delivered items on time, responded promptly to our needs, and worked closely with our in-house team to ensure the successful development of the MVP. Their clear communication, adaptability, and commitment to the project were instrumental in helping us meet our goals.

What was your primary form of communication with Narola Infotech Solutions LLP?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their flexibility and unwavering commitment to our project stood out. Even as we faced various challenges and evolving requirements throughout the development process.

Their ability to adapt to changing priorities, technical complexities, and unexpected obstacles was truly impressive. Whenever we encountered new challenges or made adjustments to the scope of work, Narola’s team responded with a solutions-oriented mindset and seamlessly adjusted their approach to meet our needs.

Equally notable was their dedication to ensuring the project’s success. Whether it meant reallocating resources, refining deliverables based on feedback, or collaborating closely with our in-house team, Narola consistently demonstrated a level of commitment that exceeded expectations.

Their proactive communication and willingness to go above and beyond were instrumental in ensuring that the MVP was delivered on time and aligned with our goals. This combination of flexibility, adaptability, and dedication made working with Narola Infotech a truly positive experience.

Are there any areas for improvement or something Narola Infotech Solutions LLP could have done differently?

No, they were fantastic in every facet of our collaboration. We will continue to build on our already strong relationship.

BACKGROUND

Please describe your company and position.

I am the CEO of an arts, entertainment & music company 

Describe what your company does in a single sentence.

Creating tailored made CMS and website for clients

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Narola Infotech Solutions LLP to accomplish?

• Custom CMS creation
• Front End integration
• Annual Support

SOLUTION

How did you find Narola Infotech Solutions LLP?

Online Search

Why did you select Narola Infotech Solutions LLP over others?

• Pricing fit our budget
• Good value for cost

How many teammates from Narola Infotech Solutions LLP were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Naroal is an ongoing partner in creating tailored made CMS for my clients and integrating website design provided to them. Narola offers off hours support which is essential for urgent assistance, especially when there is an important time zone difference (India - Europe) or immediate update to be performed during the weekend.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Creating the first custom Content Management System (CMS) for one of my clients was a pivotal reference point that demonstrated significant progress and success. The initial client provided positive feedback on its functionality and user-friendliness, highlighting the project's effectiveness. Post-implementation data showed marked improvements in the client's operational efficiency and productivity.

The successful deployment became a compelling case study, helping to attract additional clients and drive revenue growth. The CMS's scalability and customization capabilities were appreciated by new clients, leading to a high adoption rate and numerous custom feature requests. Moreover, the project resulted in longer-term contracts and high client retention, indicating strong customer loyalty and satisfaction.

These measurable outcomes collectively underscored the project's success and established a solid foundation for future sales and marketing effort

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Narola is very client orientated and provide feedback on a daily basis and are available for calls.

What was your primary form of communication with Narola Infotech Solutions LLP?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their availability. Narola Infotech Solutions LLP is great at backend development and frontend integration. They could improve in terms of design creativity but as I am aware design is not their core business

Are there any areas for improvement or something Narola Infotech Solutions LLP could have done differently?

Narola Infotech Solutions LLP was great at backend development and frontend integration. They could improve in terms of design creativity but as I am aware design is not their core business. 

To ensure a successful collaboration with Narola, I highly recommend scheduling phone conferences to discuss every aspect of your project. Narola is very accommodating and pleased to take the extra time to go through each detail meticulously. These discussions not only help clarify all points but also provide a deeper understanding of the project as a whole. This approach is not a critique but a testament to their dedication to fully understanding and meeting your needs.

BACKGROUND

Please describe your company and position.

I am the CTO of Snow Queen Winter Maintenance

Describe what your company does in a single sentence.

Snow Queen Winter Management provides professional snow removal services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Narola Infotech Solutions LLP to accomplish?

• Create an iOS/Android Suite of Apps to Manage our Crews
• Expand iOS/Android Apps to add additional live feedback to our clients.

SOLUTION

How did you find Narola Infotech Solutions LLP?

Upwork

Why did you select Narola Infotech Solutions LLP over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned
• Impressive Pitch

How many teammates from Narola Infotech Solutions LLP were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Narola Infotech was hired on to work through and help establish initial API requirements as well as review and designate key deliverables for a tight development schedule in regards to documented functionality necessary for the mobile app to be an effective application. Based on that information, a full development scope was created and work started on the mobile app. At first the concept was laid out through a series of graphical interface design templates which were delivered, discussed, revised and ultimately finalized. 
Work then began on the core elements of the application based on previously established scope. Development began requiring a close knit engagement between Narola developers and our development team and project manager. Over the next several months core mobile app functionality was developed and required ongoing testing. Our team prepared and provided access to a sandbox testing environment to let Narola developers and QA team to manage the live nature of the backend functionality that interfaced with the app. 
The app was successfully completed in time prior to the start of our winter season, and performed exceptionally well. As issues came up during the season Narola was available to quickly correct and assess certain failure points in app workflows and or backend hang ups. We were extremely satisfied with the work that Narola did on the app, so much so that we re-signed for next seasons expansion. The work on the expansion went well, and the application was considerably improved with additional functionality on both our backend and the mobile app.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The work that Narola Infotech completed was excellent and we were able to manage our winter season with the resulting mobile application for 2 years now. We are now wrapping up the 2nd year with Narola, and intend to renew for the 3rd. It has been a continued pleasure to work with Narola Infotech, and we highly recommend them to anyone looking to build an iOS/Android app.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management was well conducted by Narola, deliverables were almost always on time, and there was always detailed communication if a development item required more time to complete due to the complexity of that specific feature and its technical requirements. The management was highly responsive to our needs, and did well under pressure.

What was your primary form of communication with Narola Infotech Solutions LLP?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their project pitch was very professional, the pricing was a great fit in regards to value provided, communication was strong, very reactive to tight deadlines and requirements. The higher management checks in from time to time to make sure things are on course which is an additional welcome element. Overall a solid experience.

Are there any areas for improvement or something Narola Infotech Solutions LLP could have done differently?

It feels that Narola has completed many projects and has mastered many of the aspects a good software development company needs to be effective at providing quality products. Of course there are always improvements that can be made, but I feel a lot is related to specific individuals assigned to the project, their level of competency and experience. A purely subjective assessment in the end.

BACKGROUND

Please describe your company and position.

I am the Director of Worldwide Internet Insurance Services Limited

Describe what your company does in a single sentence.

We are an award winning multi-brand multi-product insurance intermediary. We currently sell travel, gadget and car hire excess products in the UK markets.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Narola Infotech Solutions LLP to accomplish?
Build our second generation travel mate app

SOLUTION

How did you find Narola Infotech Solutions LLP?

Referral

Why did you select Narola Infotech Solutions LLP over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Narola Infotech Solutions LLP were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Development of an app to provide access to customer documents, emergency assistance while abroad, offline translation, online quoting, online policy adjustment and more. Replication for our four brands and integegration with our API.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

App is in daily use by our clients of which around 250,000 have it installed and use it on a regular basis. Majority of reviews for the app are good and we've seen minimal bugs over the first year in service.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Initial scoping took some time, but, once in production moved quickly. Post launch support for bug fixes and future development has been good with reasonable fees and quick turnarounds.

What was your primary form of communication with Narola Infotech Solutions LLP?

Email or Messaging App

What did you find most impressive or unique about this company?

The stand out for us has been consistency, often with other partners the initial work is good, or, the ongoing support is good. They consistently provided a good service at all stages.

Are there any areas for improvement or something Narola Infotech Solutions LLP could have done differently?

Supporting more technologies for live communication (they only support Skype which we don't normally use).

BACKGROUND

Please describe your company and your position there.

We were built to help customers save money in a fun easy way for purchases they desire. I'm the CEO/Founder, I over see all business development for the company from the backend tech development, partnerships to the brand marketing, creative, finance, production, project management and even spell checking.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Narola Infotech Solutions LLP, and what were your goals?

We wanted to develop a new banking system as mobile app for our users to be able to save for goods, services, products or even cash. Our goal was to create a user friendly platform that brought all the thigns we want to save for under one app and an easy way for users to save.

SOLUTION

How did you select this vendor and what were the deciding factors?

I searched online for app developers in our area and shortlisted 15. After interviewing them, we chose this vendor based on previous projects, awareness in category, ability to communicate in english, and cost estimate.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a series of meetings to discuss our goals and objectives. We provided their team with UI and designs. Within several weeks they were able to implement the design, within months of several compliance issues, no fault of their own, we were able to implement final steps. Currently in beta but hoping to launch very soon.

How many resources from the vendor's team worked with you, and what were their positions?

A project manager and engineer were assigned along with several other backend devs.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Within several months of receiving approval from partnership companies, we were able to go live with our beta.

Describe their project management style, including communication tools and timeliness.

The project manager is easy to communicate with and provides frequent updates. We have both in-person and phone calls but most of the feedback is through slack and emails. Everything is usually delievered and handed on time and recieved with ample warning if timeline isn't met.

What did you find most impressive or unique about this company?

Their mobile app development skills blow me away. Even though this is in several ways breaking new ground, their ability to problem solve is great. This also being our first project, their ability to educate and be patient with our team has also been great.

Are there any areas for improvement or something they could have done differently?

Being able to stick to allocated hours would be great, other than that, amazing.

BACKGROUND

Introduce your business and what you do there.

I'm the founder of Safiri Salama, a death care and end-of-life services platform that we've been developing since 2018. Our platform attempts to simplify the process of bereavement in Africa.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Narola Infotech Solutions LLP?

We hired them for their web development services.

SOLUTION

What was the scope of their involvement?

Narola Infotech Solutions LLP has developed our website from scratch. The site is user-friendly and includes various pages, including a press and media page and a death notice page. It also contains different aspects of our growth as a company, which makes it easy for investors to understand us. Their team has helped us change the narrative because our newspaper obituaries have become too expensive, and less than 15% of Kenyans are using them now.

What is the team composition?

We’ve worked with various people from their company, including three different team leads and developers, as well as a marketing person who’s been attached to this project for the last three years.

How did you come to work with Narola Infotech Solutions LLP?

We found out about them through Freelancer.

How much have you invested with them?

We’ve spent slightly more than $25,000.

What is the status of the engagement?

We began our partnership in December 2018, and it’s still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Narola Infotech Solutions LLP has been on point when it comes to delivery. Moreover, they’ve delivered according to the timeline, which is very important to us. They’ve also been great when it comes to communication.

How did Narola Infotech Solutions LLP perform from a project management standpoint?

They’re very responsive and great at sticking to deadlines. We communicate via Skype.

What did you find most impressive about them?

We’re impressed with their willingness to help expand our vision — in fact, they’ve suggested adding new features to improve our website. We also like the fact that they treat the project like it's their own. 

Are there any areas they could improve?

They should be more aggressive about proposing improvements. Also, they should have a lead designer so that we don’t have to rely on somebody else to handle the design.

Any advice for potential customers?

There should be no restrictions on them. As a client, you should give them full freedom and accessibility so that they can completely leverage their creativity and produce an amazing product.