Mytech Partners, Inc.

BACKGROUND

Please describe your company and position.

I am a department manager at BMC//LAW

Describe what your company does in a single sentence.

Premiere business attorneys in Southern California.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mytech Partners, Inc. to accomplish?

• Build and maintain a secure professional technology environment
• Day to day IT needs
• Meet client specific cybersecurity and compliance requirements

SOLUTION

How did you find Mytech Partners, Inc.?

Referral

Why did you select Mytech Partners, Inc. over others?

• High ratings
• Close to my geographic location
• Referred to me
• Company values aligned

How many teammates from Mytech Partners, Inc. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Sourced and set up hardware for new office.

Implemented security measures 

Supports day-to-day IT needs with routine support requests

Helped us meet client-specific cybersecurity and compliance requirements

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Successful Work stations set up 
• Smooth working & secure network
• Positive Penetration Testing results
• Meet client technology requirements
• IT service requests handled efficiently and quickly to reduce staff downtime

Describe their project management. Did they deliver items on time? How did they respond to your needs?

MyTech has been an invaluable partner in helping our startup law firm build and maintain a secure, professional technology environment. From sourcing and setting up hardware for our new office to implementing security measures and supporting our day-to-day IT needs, their team has been responsive, knowledgeable, and proactive every step of the way.What sets MyTech apart is their ability to handle both routine support requests and more complex technology challenges. As a law firm, we often need to meet client-specific cybersecurity and compliance requirements, and MyTech has consistently provided thoughtful guidance and effective solutions to help us achieve those standards.Their team is professional, easy to work with, and genuinely invested in our success. 

What was your primary form of communication with Mytech Partners, Inc.?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Trusted IT partner that combines excellent customer service with deep technical expertise. 

Are there any areas for improvement or something Mytech Partners, Inc. could have done differently?

none at this time

BACKGROUND

Please describe your company and position.

I am the Partner, Marketing of Dunham Associates

Describe what your company does in a single sentence.

We providing mechanical and electrical consulting engineering services for the vertical construction industry. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mytech Partners, Inc. to accomplish?

• Understand M365 Migration Risks and Challenges
• Support Training and Onboarding
• Provide Ongoing Governance Support

SOLUTION

How did you find Mytech Partners, Inc.?

Other

Why did you select Mytech Partners, Inc. over others?

• Great culture fit
• Company values aligned

How many teammates from Mytech Partners, Inc. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Migrate to full M365 cloud document storate, build out intranet on SharePoint, utilize M365 Apps, Copilot, staff training, and ongoing governance support.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We successfully migrated in M365 in just a few months, provided staff with 5 hour long trainign sessions, and had documentation and training resources available for future onboarding.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Mytech Partners, Inc. took the time to understand our business case. We had a very unique situation and document management needs. MyTech worked with us in great detail to find a specific SharePoint structure that would support our workflow.
They didn't simply provide what we asked them for, they challenged the reasons behind our questions and ultimately prevented us from going down many paths that wouldn't have worked. They were in-person for all training and meetings, and didn't just respond to our needs, but hey identified new needs we didn't know we had and responded to those as well. 

What was your primary form of communication with Mytech Partners, Inc.?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We interveiwed multiple consultants and MyTech asked the most questions about who we were. They asked about our process, or work, and what problems we expected to solve. Other consultants I spoke to, led wtih the product. MyTech led with an understand of our needs, then found products to support our needs.

Are there any areas for improvement or something Mytech Partners, Inc. could have done differently?

No, we continue to use MyTech to this day.

BACKGROUND

Please describe your company and position.

I am the Director of Sonterra Property Management Co. Inc

Describe what your company does in a single sentence.

Sonterra Property Management Company, Inc. provides comprehensive community association management services focused on operational excellence, resident support, covenant compliance, financial coordination, vendor management, security oversight, architectural review administration, and board governance support. The company partners with homeowners associations and property owners associations to maintain community standards, enhance property values, improve resident experiences, and ensure the efficient day-to-day operation of the communities it serves.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mytech Partners, Inc. to accomplish?

• Responsive day-to-day IT support
• Network and infrastructure management
• Cybersecurity enhancements
• Strategic technology planning, and guidance on technology investments
• A major objective was the successful relocation of our office in 2024

SOLUTION

How did you find Mytech Partners, Inc.?

Current provider for many years

Why did you select Mytech Partners, Inc. over others?

• Pricing fit our budget
• Great culture fit
• Personal attention to our needs

How many teammates from Mytech Partners, Inc. were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

MyTech Partners serves as our managed IT services provider and strategic technology partner. The scope of work includes ongoing help desk support, network and systems management, cybersecurity monitoring and recommendations, Microsoft 365 support, hardware and software management, technology planning, and end-user training. One of the most significant projects they completed for us was the relocation of our office in 2024. MyTech planned and coordinated the technology aspects of the move, including network infrastructure, internet and communications connectivity, workstation deployment, equipment setup, and ensuring business continuity throughout the transition. Their planning and execution minimized operational disruption and allowed our staff to remain productive during the move.

Key deliverables included:

>Successful migration of our office technology infrastructure to a new location.

 >Configuration and deployment of network, internet, and communications systems.

>Ongoing help desk and technical support for staff.

>Cybersecurity assessments, recommendations, and security enhancements.

>Strategic technology consulting to identify opportunities for greater efficiency and risk reduction.

>Microsoft 365 support and guidance, including adoption of new productivity tools.

>Educational seminars, training sessions, and cybersecurity awareness programs for our team.

Beyond the technical deliverables, MyTech helped us evaluate our overall technology strategy. Their recommendations enabled us to strengthen our cybersecurity posture, streamline operations, eliminate unnecessary services, and make better-informed technology investments. The result has been a more efficient, secure, and resilient organization with a trusted technology partner that continues to support our long-term goals.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The most measurable outcome was the successful relocation of our office in 2024 with minimal disruption to our operations. MyTech planned and executed the technology transition so effectively that our staff was able to continue serving our communities with little interruption to day-to-day business activities. Beyond the office move, MyTech has consistently helped us improve operational efficiency by identifying technology solutions that better fit our needs while eliminating unnecessary services and expenses. Their recommendations have allowed us to streamline processes, improve system reliability, and make more informed technology investments. We have also seen measurable progress in our cybersecurity awareness and readiness. Through ongoing training, seminars, and strategic guidance, our team has gained a better understanding of cybersecurity risks, best practices, and emerging technologies. Their educational programs also helped us discover and adopt tools such as Microsoft Copilot, which has improved productivity and expanded our understanding of how technology can support our organization. Overall, the project outcomes included a seamless office relocation, improved operational efficiency, stronger cybersecurity awareness, increased staff knowledge of technology solutions, and an ongoing partnership that provides responsive support and strategic guidance as our organization continues to evolve.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

MyTech's project management has been outstanding. They are highly organized, communicative, proactive, and responsive. Whether handling day-to-day support requests or larger initiatives such as our office relocation, their team consistently sets clear expectations, follows through on commitments, and keeps projects moving forward. The 2024 office move is a great example of their project management capabilities. They carefully coordinated the technology transition, communicated throughout the process, and delivered the necessary components on schedule to ensure a smooth move with minimal disruption to our operations. What could have been a very stressful experience became a seamless one because of their planning, attention to detail, and hands-on support. MyTech is also extremely responsive to our needs. Support requests are acknowledged and addressed quickly, and their team takes the time to understand the underlying issue rather than simply providing a temporary fix. They are accessible, flexible, and willing to adapt when priorities change. What stands out most is that they treat us like a partner rather than just a client. Their team is approachable, attentive, and genuinely invested in our success. They consistently deliver on time, communicate clearly, and provide solutions that are tailored to our organization's needs. As a result, we have a high level of trust and confidence in their recommendations and support.

What was your primary form of communication with Mytech Partners, Inc.?

Email or Messaging App

What did you find most impressive or unique about this company?

While MyTech's technical expertise, professionalism, and responsiveness are outstanding, what we find most impressive is the personal attention they give to their clients. Over the years, they have built genuine relationships with our organization that go far beyond a typical vendor-client relationship. We know many of their technicians, support staff, and leadership team by name, and we have had the opportunity to meet and work alongside much of their organization. They take the time to understand not only our technology needs, but also our business, our goals, and the people they support. That level of engagement is rare in today's business environment. During our office relocation in 2024, we worked closely with many members of the MyTech team. What could have been a stressful project instead became an opportunity to see firsthand the quality of their people, culture, and commitment to customer service. Every interaction reflected professionalism, expertise, patience, and a genuine desire to help us succeed. The most unique aspect of MyTech is that they make you feel like family. They are not simply a company we call when something breaks. They have become a trusted partner and an extension of our team. We know they are invested in our success, and they consistently demonstrate that through their responsiveness, honesty, expertise, and personal care. That combination of technical excellence and relationship-focused service is what truly sets them apart.

Are there any areas for improvement or something Mytech Partners, Inc. could have done differently?

Honestly, there are no significant areas for improvement that come to mind. MyTech consistently delivers high-quality service, communicates effectively, and is extremely responsive to our needs. What has impressed us most is their willingness to continuously educate their clients through training sessions, seminars, and strategic guidance. If anything, we would simply welcome more opportunities to participate in their educational events because we have found them incredibly valuable. Overall, our experience with MyTech has exceeded expectations.

BACKGROUND

Please describe your company and position.

I am the Director of Operations of United Teachers Los Angeles

Describe what your company does in a single sentence.

We are the labor union for the Educators in the greater Los Angeles area.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mytech Partners, Inc. to accomplish?

• Provide hardware support for our headquarters.

SOLUTION

How did you find Mytech Partners, Inc.?

Referral

Why did you select Mytech Partners, Inc. over others?

• Referred to me
• Company values aligned

How many teammates from Mytech Partners, Inc. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

MyTech, previously The Core Group has provided IT Managed Services for our organization for approximately 20 years.  Their recommendations for hardware, security, and overall maintenance of our technological systems have been consistently superb.  They continuously provide recommendations to ensure we are operational and updated on hardware and licensing requirements.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We receive regular updates regarding our service requests.  The status of requests through the service ticket module provide the feedback we need and actions to be taken.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We can rely on regular updates and follow-up on the status of service requests and projects.  For long term projects, in person as well as virtual meetings are held to effectivley communicate changes, or challenges.  Rarely have we been disappointed with thier deliverables.

What was your primary form of communication with Mytech Partners, Inc.?

Virtual Meeting

What did you find most impressive or unique about this company?

The updates on service tickets through their online portal and platform. The individualized service we received from the assigned team members stood out.

Are there any areas for improvement or something Mytech Partners, Inc. could have done differently?

None readily come to mind.  They have effectively communicated in laymen's terms the scope of projects.

BACKGROUND

Introduce your business and what you do there.

We develop energy-efficient, sustainable data centers to support hyperscale clients in advancing digital innovation reliably.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Mytech Partners, Inc.?

We needed help managing the complexities of our endpoint detection and response (EDR) solutions to keep our operations team, endpoints, applications, and systems safe from malicious content and bad actors.

SOLUTION

What was the scope of their involvement?

Mytech Partners, Inc. provides managed IT and security services, including managed detection and response (MDR/EDR), endpoint protection and management, continuous monitoring, incident support and help desk, and email security services. The team also provides a dedicated CTO for account management, IT forecasting, budget planning, and security report analysis; systems engineers; a network operations controller; a procurement/scheduling manager; and help desk specialists.

What was the team composition?

We work with a dedicated CTO, systems engineers, a network operations controller, a procurement/scheduling manager, and help desk specialists.

How did you come to work with Mytech Partners, Inc.?

Mytech Partners, Inc. was referred to me by an IT partner. I chose them over other options because they had high ratings, were a great culture fit, and had company values that aligned with ours.

How much have you invested with them?

The project cost is confidential.

What is the status of this engagement?

We started working together in April 2024, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Mytech Partners, Inc. has delivered measurable improvements across our cybersecurity, endpoint management, cloud and operational programs. Key outcomes include the successful deployment and maturation of endpoint management capabilities, support for our cloud tenant services and organizational design efforts, implementation of enhanced MDR capabilities, and ongoing support of our cybersecurity compliance initiatives. Operationally, Mytech Partners, Inc. has helped streamline laptop provisioning, onboarding, endpoint security hardening, security monitoring, and cloud administration. Their support has contributed to multiple periods of zero reported cybersecurity incidents while we’ve continued expanding our technology footprint and preparing new facilities and security operations capabilities. As we’ve grown, the team building and relationships have grown with Mytech Partners, Inc. over the years and helped solidify our cybersecurity program. With them as a partner, our operations are more secure. Additionally, we’ve reported a zero-incident month since the engagement started. Mytech Partners, Inc. has been actively supporting cybersecurity initiatives, including MDR migration planning, cloud design, and IT/security stack buildouts. The team has also assisted with our data discovery and metrics collection to help meet our ISO 27001 and SOC 2 Type II certification objectives.  Moreover, Mytech Partners, Inc. has helped streamline our endpoint onboarding process by resolving enrollment challenges, enabling credentials to be provisioned before device delivery, and significantly improving the ability to onboard multiple users efficiently. These process improvements have reduced onboarding friction and improved operational readiness. We’ve reduced the onboarding timeframe from 14+ days to <3 days.

How did Mytech Partners, Inc. perform from a project management standpoint?

Mytech Partners, Inc. delivers on time.

What did you find most impressive about them?

Mytech Partners, Inc.'s attentiveness and timely support turnaround are impressive.

Are there any areas they could improve?

We’re going hyperscale, and we need them by our side.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of Hammer & Nails Capitol Hill, a grooming shop for men. We offer premium grooming services, including haircuts, shaves, manicures, pedicures, and more. We also have luxury amenities like a member lounge in a man-cave setting.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mytech Partners, Inc. to accomplish for your grooming shop?

We hired Mytech Partners, Inc. to design and install our Ubiquiti networking system, including surveillance cameras.

SOLUTION

Can you describe the scope of work Mytech Partners, Inc. handled for Haer & Nails Capitol Hill?

Mytech Partners, Inc. designed, installed, and optimized our Ubiquiti networking system. The team installed a Ubiquiti Dream Machine, power supply, switches, wireless access points, and cameras.

What is the team composition?

We worked with 2–5 teammates from Mytech Partners, Inc.

How did you come to work with Mytech Partners, Inc.?

I connected with Jeff (General Manager) as part of a leadership group in Denver. We chose Mytech Partners, Inc. because they had high ratings, their pricing fit our budget, they were a great culture fit, they offered good value for the cost, their company values aligned with ours, and I trusted Jeff and his team to do an exceptional job.

What is the status of this engagement?

We worked with Mytech Partners, Inc. in October 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our network is up and running. Mytech Partners, Inc. had a smooth delivery of the scope of work.

How did Mytech Partners, Inc. perform from a project management standpoint?

Mytech Partners, Inc. delivered on time and had strong communication along the way. We communicated via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

Mytech Partners, Inc. had great people who were friendly, professional, and reliable.

Are there any areas they could improve?

No, there weren’t any.