Mytech Partners, Inc.

BACKGROUND

Please describe your company and position.

I am the Director of Sonterra Property Management Co. Inc

Describe what your company does in a single sentence.

Sonterra Property Management Company, Inc. provides comprehensive community association management services focused on operational excellence, resident support, covenant compliance, financial coordination, vendor management, security oversight, architectural review administration, and board governance support. The company partners with homeowners associations and property owners associations to maintain community standards, enhance property values, improve resident experiences, and ensure the efficient day-to-day operation of the communities it serves.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mytech Partners, Inc. to accomplish?

• Responsive day-to-day IT support
• Network and infrastructure management
• Cybersecurity enhancements
• Strategic technology planning, and guidance on technology investments
• A major objective was the successful relocation of our office in 2024

SOLUTION

How did you find Mytech Partners, Inc.?

Current provider for many years

Why did you select Mytech Partners, Inc. over others?

• Pricing fit our budget
• Great culture fit
• Personal attention to our needs

How many teammates from Mytech Partners, Inc. were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

MyTech Partners serves as our managed IT services provider and strategic technology partner. The scope of work includes ongoing help desk support, network and systems management, cybersecurity monitoring and recommendations, Microsoft 365 support, hardware and software management, technology planning, and end-user training. One of the most significant projects they completed for us was the relocation of our office in 2024. MyTech planned and coordinated the technology aspects of the move, including network infrastructure, internet and communications connectivity, workstation deployment, equipment setup, and ensuring business continuity throughout the transition. Their planning and execution minimized operational disruption and allowed our staff to remain productive during the move.

Key deliverables included:

>Successful migration of our office technology infrastructure to a new location.

 >Configuration and deployment of network, internet, and communications systems.

>Ongoing help desk and technical support for staff.

>Cybersecurity assessments, recommendations, and security enhancements.

>Strategic technology consulting to identify opportunities for greater efficiency and risk reduction.

>Microsoft 365 support and guidance, including adoption of new productivity tools.

>Educational seminars, training sessions, and cybersecurity awareness programs for our team.

Beyond the technical deliverables, MyTech helped us evaluate our overall technology strategy. Their recommendations enabled us to strengthen our cybersecurity posture, streamline operations, eliminate unnecessary services, and make better-informed technology investments. The result has been a more efficient, secure, and resilient organization with a trusted technology partner that continues to support our long-term goals.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The most measurable outcome was the successful relocation of our office in 2024 with minimal disruption to our operations. MyTech planned and executed the technology transition so effectively that our staff was able to continue serving our communities with little interruption to day-to-day business activities. Beyond the office move, MyTech has consistently helped us improve operational efficiency by identifying technology solutions that better fit our needs while eliminating unnecessary services and expenses. Their recommendations have allowed us to streamline processes, improve system reliability, and make more informed technology investments. We have also seen measurable progress in our cybersecurity awareness and readiness. Through ongoing training, seminars, and strategic guidance, our team has gained a better understanding of cybersecurity risks, best practices, and emerging technologies. Their educational programs also helped us discover and adopt tools such as Microsoft Copilot, which has improved productivity and expanded our understanding of how technology can support our organization. Overall, the project outcomes included a seamless office relocation, improved operational efficiency, stronger cybersecurity awareness, increased staff knowledge of technology solutions, and an ongoing partnership that provides responsive support and strategic guidance as our organization continues to evolve.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

MyTech's project management has been outstanding. They are highly organized, communicative, proactive, and responsive. Whether handling day-to-day support requests or larger initiatives such as our office relocation, their team consistently sets clear expectations, follows through on commitments, and keeps projects moving forward. The 2024 office move is a great example of their project management capabilities. They carefully coordinated the technology transition, communicated throughout the process, and delivered the necessary components on schedule to ensure a smooth move with minimal disruption to our operations. What could have been a very stressful experience became a seamless one because of their planning, attention to detail, and hands-on support. MyTech is also extremely responsive to our needs. Support requests are acknowledged and addressed quickly, and their team takes the time to understand the underlying issue rather than simply providing a temporary fix. They are accessible, flexible, and willing to adapt when priorities change. What stands out most is that they treat us like a partner rather than just a client. Their team is approachable, attentive, and genuinely invested in our success. They consistently deliver on time, communicate clearly, and provide solutions that are tailored to our organization's needs. As a result, we have a high level of trust and confidence in their recommendations and support.

What was your primary form of communication with Mytech Partners, Inc.?

Email or Messaging App

What did you find most impressive or unique about this company?

While MyTech's technical expertise, professionalism, and responsiveness are outstanding, what we find most impressive is the personal attention they give to their clients. Over the years, they have built genuine relationships with our organization that go far beyond a typical vendor-client relationship. We know many of their technicians, support staff, and leadership team by name, and we have had the opportunity to meet and work alongside much of their organization. They take the time to understand not only our technology needs, but also our business, our goals, and the people they support. That level of engagement is rare in today's business environment. During our office relocation in 2024, we worked closely with many members of the MyTech team. What could have been a stressful project instead became an opportunity to see firsthand the quality of their people, culture, and commitment to customer service. Every interaction reflected professionalism, expertise, patience, and a genuine desire to help us succeed. The most unique aspect of MyTech is that they make you feel like family. They are not simply a company we call when something breaks. They have become a trusted partner and an extension of our team. We know they are invested in our success, and they consistently demonstrate that through their responsiveness, honesty, expertise, and personal care. That combination of technical excellence and relationship-focused service is what truly sets them apart.

Are there any areas for improvement or something Mytech Partners, Inc. could have done differently?

Honestly, there are no significant areas for improvement that come to mind. MyTech consistently delivers high-quality service, communicates effectively, and is extremely responsive to our needs. What has impressed us most is their willingness to continuously educate their clients through training sessions, seminars, and strategic guidance. If anything, we would simply welcome more opportunities to participate in their educational events because we have found them incredibly valuable. Overall, our experience with MyTech has exceeded expectations.

BACKGROUND

Please describe your company and position.

I am the Director of Operations of United Teachers Los Angeles

Describe what your company does in a single sentence.

We are the labor union for the Educators in the greater Los Angeles area.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mytech Partners, Inc. to accomplish?

• Provide hardware support for our headquarters.

SOLUTION

How did you find Mytech Partners, Inc.?

Referral

Why did you select Mytech Partners, Inc. over others?

• Referred to me
• Company values aligned

How many teammates from Mytech Partners, Inc. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

MyTech, previously The Core Group has provided IT Managed Services for our organization for approximately 20 years.  Their recommendations for hardware, security, and overall maintenance of our technological systems have been consistently superb.  They continuously provide recommendations to ensure we are operational and updated on hardware and licensing requirements.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We receive regular updates regarding our service requests.  The status of requests through the service ticket module provide the feedback we need and actions to be taken.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We can rely on regular updates and follow-up on the status of service requests and projects.  For long term projects, in person as well as virtual meetings are held to effectivley communicate changes, or challenges.  Rarely have we been disappointed with thier deliverables.

What was your primary form of communication with Mytech Partners, Inc.?

Virtual Meeting

What did you find most impressive or unique about this company?

The updates on service tickets through their online portal and platform. The individualized service we received from the assigned team members stood out.

Are there any areas for improvement or something Mytech Partners, Inc. could have done differently?

None readily come to mind.  They have effectively communicated in laymen's terms the scope of projects.

BACKGROUND

Introduce your business and what you do there.

We develop energy-efficient, sustainable data centers to support hyperscale clients in advancing digital innovation reliably.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Mytech Partners, Inc.?

We needed help managing the complexities of our endpoint detection and response (EDR) solutions to keep our operations team, endpoints, applications, and systems safe from malicious content and bad actors.

SOLUTION

What was the scope of their involvement?

Mytech Partners, Inc. provides managed IT and security services, including managed detection and response (MDR/EDR), endpoint protection and management, continuous monitoring, incident support and help desk, and email security services. The team also provides a dedicated CTO for account management, IT forecasting, budget planning, and security report analysis; systems engineers; a network operations controller; a procurement/scheduling manager; and help desk specialists.

What was the team composition?

We work with a dedicated CTO, systems engineers, a network operations controller, a procurement/scheduling manager, and help desk specialists.

How did you come to work with Mytech Partners, Inc.?

Mytech Partners, Inc. was referred to me by an IT partner. I chose them over other options because they had high ratings, were a great culture fit, and had company values that aligned with ours.

How much have you invested with them?

The project cost is confidential.

What is the status of this engagement?

We started working together in April 2024, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Mytech Partners, Inc. has delivered measurable improvements across our cybersecurity, endpoint management, cloud and operational programs. Key outcomes include the successful deployment and maturation of endpoint management capabilities, support for our cloud tenant services and organizational design efforts, implementation of enhanced MDR capabilities, and ongoing support of our cybersecurity compliance initiatives. Operationally, Mytech Partners, Inc. has helped streamline laptop provisioning, onboarding, endpoint security hardening, security monitoring, and cloud administration. Their support has contributed to multiple periods of zero reported cybersecurity incidents while we’ve continued expanding our technology footprint and preparing new facilities and security operations capabilities. As we’ve grown, the team building and relationships have grown with Mytech Partners, Inc. over the years and helped solidify our cybersecurity program. With them as a partner, our operations are more secure. Additionally, we’ve reported a zero-incident month since the engagement started. Mytech Partners, Inc. has been actively supporting cybersecurity initiatives, including MDR migration planning, cloud design, and IT/security stack buildouts. The team has also assisted with our data discovery and metrics collection to help meet our ISO 27001 and SOC 2 Type II certification objectives.  Moreover, Mytech Partners, Inc. has helped streamline our endpoint onboarding process by resolving enrollment challenges, enabling credentials to be provisioned before device delivery, and significantly improving the ability to onboard multiple users efficiently. These process improvements have reduced onboarding friction and improved operational readiness. We’ve reduced the onboarding timeframe from 14+ days to <3 days.

How did Mytech Partners, Inc. perform from a project management standpoint?

Mytech Partners, Inc. delivers on time.

What did you find most impressive about them?

Mytech Partners, Inc.'s attentiveness and timely support turnaround are impressive.

Are there any areas they could improve?

We’re going hyperscale, and we need them by our side.