morphsites

BACKGROUND

Please describe your company and position.

I am the former Digital Project Manager of PenCarrie

Describe what your company does in a single sentence.

The UK's leading B2B wholesale supplier of garments and accessories

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire morphsites to accomplish?

• Full design and development of a new large wholesale E-commerce website
• Continuous improvement of our E-commerce website
• Maintain high level of technical maintenance of E-commerce website
• Design and build of all new features and functionality to align with business goals
• Advise on and implement SEO

SOLUTION

How did you find morphsites?

Other

Why did you select morphsites over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from morphsites were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Morphsites were initially briefed to fully scope, design, and build a new e-commerce wholesale website that seamlessly integrated with our existing business systems, including warehouse, IT, finance, and customer service. From the outset, Morphsites delivered a highly considered, technically robust solution that aligned perfectly with our operational needs. Since the website went live in 2022, they have continued to work closely with Pencarrie, taking responsibility for all ongoing continuous improvement, bug fixes, UX enhancements, and the design and development of new functionality.

Beyond the platform itself, Morphsites have also managed, advised on, and implemented all SEO and key digital marketing activity, playing a vital role in supporting the business’s continued growth online. Their monthly optimisation and support work has been consistently proactive, and during the pandemic they were particularly responsive, adapting quickly to rapidly shifting business priorities.

Morphsites have been deeply involved in the development of every new feature from end to end, starting with discovery and user research, progressing through UX wireframing and design, and culminating in both front-end and back-end development through to go-live. Key deliverables included a fully integrated e-commerce platform, seamless system integrations, sustained digital marketing support, and a comprehensive programme of ongoing enhancement and feature development.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Continued business growth and increased revenue through the website. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We had our own dedicated project manager at Morphsites who knew our website and projects inside out, quickly becoming an integrated and highly valued member of our digital team. We always had a consistent point of contact and met regularly, which made communication smooth and efficient. They were responsive, transparent, and an excellent communicator. When briefed, they always asked appropriate questions to ensure the brief was understood and also on occastion positively challenged new briefs - highlighting areas we may not have fully considered and suggesting improvements that added real value.

On the occasions when projects could not be delivered on time - whether due to issues on our side or theirs - Morphsites were always clear and transparent, working collaboratively with us to find the best solution. Our project manager held an exceptional level of knowledge about our products and requirements, which contributed significantly to the smooth progression and delivery of all projects.

What was your primary form of communication with morphsites?

Virtual Meeting

What did you find most impressive or unique about this company?

What stood out most about Morphsites was the incredible breadth and depth of skills within their team. Their developers each brought specialised expertise, which meant we could confidently tackle a wide variety of projects and always felt we were working with specialists. It was also clear that Morphsites genuinely care about their people, and that culture shines through in how they work. They were a genuinely lovely, human company to partner with. They are approachable, supportive, and easy to collaborate with at every stage.

We had meaningful contact at every level of the business, and they became extremely well integrated into our own team. They frequently went above and beyond, with their project manager consistently contributing valuable ideas, insights, and initiatives during discovery and briefing sessions, even when it wasn’t formally required of them. Their project manager worked exceptionally hard to support our team, even in high-pressure environments, and played a huge role in the success of our projects.

The combination of specialist skill, positive culture, and a genuine willingness to invest in our success is what made Morphsites stand out.

Are there any areas for improvement or something morphsites could have done differently?

On occastion scheduling was tricky as they have a small team - however this was always communicated as soon as possible as we could discuss and manage any impact.

BACKGROUND

Please describe your company and position.

I am the Director of Carlease (UK) Limited

Describe what your company does in a single sentence.

We are an electric car leasing broker. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire morphsites to accomplish?

• FCA Compliance
• Improved Internal Efficiency, Process and Auditing
• Enhanced Customer Experience and Transparency
• Additional Sales and Revenue

SOLUTION

How did you find morphsites?

Existing Provider

Why did you select morphsites over others?

• High ratings
• Great culture fit
• Company values aligned
• Other

How many teammates from morphsites were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project - Lythium - was scoped to become the digital architecture and backbone of our growing electric car leasing business. With growing customer enquiries, increasing product complexity and compliance obligations, our business needed a cutting-edge and responsive system. From enquiry collation, through to quotation, credit application and vehicle ordering, the system had to accommodate a number of integrations and processes.        

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increased team efficiency by 300%

Improved client conversion rate on enquiries 125%

Increasing sales / revenue for the business 

Increase in customer satisfaction (Trustpilot reviews)

Reduction in errors in the sales / administration teams

Reduction in complaints

Increasing control and overview for senior management  

Eliminated requirement for third party compliance audits

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Efficiently and succinctly propagated via a dedicated project management tool which identified each and every task based on my specific instructions, coupled with developer feedback. All tasks clearly identified for the purposes of costs and time delivery, together with a robust regression testing process. A scheduled weekly to monthly version update ensure that we could more accurately plan our business.        

What was your primary form of communication with morphsites?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Ability to quickly understand an incredibly complicated and digital product for our business, which so many businesses have be unable to provide or replicate.   

Are there any areas for improvement or something morphsites could have done differently?

The latest project manager (who worked with us from 2024) would have been a true asset from inception  

BACKGROUND

Please describe your company and position.

I am the Business Owner & Founder of Blake Envelopes and Packaging

Describe what your company does in a single sentence.

Supplier of Envelopes and Ecommerce presentation packaging to Brands 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire morphsites to accomplish?

• To optimize our sites visibility
• train our young talent in the world of ecommerce

SOLUTION

How did you find morphsites?

long standing relationship

Why did you select morphsites over others?

• Close to my geographic location
• Great culture fit
• Trust

How many teammates from morphsites were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

To get a website that services the customer needs through efficient search and customer dedicated portals enabling less human intercation

sharing best practise so we can develop in house talent 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

low spend customers being transitioned onto a self serve online model 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

yes , however our interaction is ongoing 

What was your primary form of communication with morphsites?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

we trust them, in a digital world where very few can answer 'what is truth' due to so many subjective views we have always found that Morph's advice is impartial and without bias 

Are there any areas for improvement or something morphsites could have done differently?

they are a great partner and on top of project work will point out areas for improvement and offer help and advice without expecting any renumeration 

BACKGROUND

Introduce your business and what you do there.

The Box is a social space for people, art, ideas, and experiences. We preserve the city’s cultural collections and share extraordinary stories to explore the pressing issues of our age.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with morphsites?

We wanted to move forward with our website, making it more stable and improving the frontend.

SOLUTION

What was the scope of their involvement?

Morphsites made sure our site was secure and stable. They helped us streamline the site navigation, particularly the mobile version. Additionally, they added more functionality to improve our calls to action throughout the site.

What is the team composition?

We worked with 2–3 teammates from morphsites.

How did you come to work with morphsites?

Someone we work with referred morphsites. The team had the expertise to deal with the framework our website was built in.

What is the status of this engagement?

The initial project was completed in 2023, but we continue to work with morphsites, who provide ongoing support for our website.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve had very little downtime with our website, and visitors can find what they need. The feedback we’ve received from users is that it’s easier to find what they need on a mobile phone thanks to morphsites' newly implemented burger and mobile-friendly navigation menus.

How did morphsites perform from a project management standpoint?

morphsites understands our specific needs as a nonprofit organization and works with us on our deliverables. The team provides valuable feedback and responds well to what we need. They also deliver within agreed timescales. We communicate via email and phone.

What did you find most impressive about them?

morphsites has a range of expertise, and they understand the needs of our organisation very quickly.