Monday-Expert.com

BACKGROUND

Please describe your company and your position there.

I am the general manager in charge of brand development and expansion. The company is an established and award winning provider of wellness hospitality.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SennaLabs?

We required a third party review of our digital presence and ongoing strategy with a follow up of advice and recommendations as well as an RFP for a new digital platform.

What were your goals for this project?

Goals were to establish where we were in the space and then look at options and strategies for the future, as well as fixing and challenging any existing weaknesses and opportunities.

SOLUTION

How did you select this vendor?

Through research in the regional space and then one to one contact.

Describe the scope of their work in detail.

We worked closely with the vendor through initial introduction and then onsite meetings to establish the course of the project. Throughout the process we made regular and ongoing connection as information was required. Feedback and exchange was two way throughout.

What was the team composition?

The firms principle was involved throughout and connected regularly. He also responded to feedback and adjusted accordingly where necessary.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We were satisfied with the information presented and it has helped us in determining ongoing strategy.

How effective was the workflow between your team and theirs?

The workflow was regular and effective. The team were responsive to feedback and channels were open and collaborative.

What did you find most impressive about this company?

This is a young company and I liked the ability to exchange and learn throughout the process. They worked hard to deliver a quality job and were receptive to feedback and flexible in their approach.

Are there any areas for improvement?

Nothing at this stage

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of ThaiTechPro, a startup that provides free job boards for IT freelancers and companies.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SennaLabs?

I needed a website for the business.

SOLUTION

What was the scope of their involvement?

After I presented my ideas and information to them, SennaLabs provided consulting services, helping me scope out the best features and designs. They then designed and developed the website.

What is the team composition?

There were 4–5 people on the team. My main point of contact was the project manager.

How did you come to work with SennaLabs?

I chose them because I felt confident in their ability to complete the project on time.

How much have you invested with them?

We invested $60,000.

What is the status of this engagement?

We worked on the project from October–December 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

There were some bugs, but SennaLabs fixed them, and they provided support for three months after the project was completed. The team was responsible, and I liked their input and opinions that helped produce the best website. I’m satisfied with the final product.

How did SennaLabs perform from a project management standpoint?

Their project management was quite good. The project manager and I met bi-weekly. SennaLabs did a good job of helping me finish tasks on time.

What did you find most impressive about them?

They have great interpersonal and consulting skills. I really liked the way they helped me, not only in terms of technology but also with their input.

Are there any areas they could improve?

I believe they’re a startup, and, in some ways, they aren’t professional.

Do you have any advice for potential customers?

Be aware that they are a little pricey compared to other companies in the area.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of an indoor golf practice facility called City Golf Club.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SennaLabs?

We needed virtual golf technology. I’d already built it but took it to the next level with API and development work.

SOLUTION

What was the scope of their involvement?

They helped with two things: what they would call the UX design of the application and the functionality of it. I worked hand-in-hand with them on updating the visuals and how the consumer or customer would log-in to the application. From there, they went ahead and tidied up what was already present, making it faster and more functional.

The technology I used is TrackMan. It’s a Doppler radar device. With their API, which I’ve given permission to, I’ve developed a virtual lesson engine that gives your rankings after you take a shot. That’s what they took a step further, the design of the application and how well the tech would respond to that.

What is the team composition?

Rick was my main point of contact. There was probably a total of 4–5 people on the team.

How did you come to work with SennaLabs?

I’d used them for a different project, liked it, and decided to go ahead with them on this. The other project was all about project management.

How much have you invested with them?

We spent $7,000 with them.

What is the status of this engagement?

We worked together in February 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I’m very pleased overall. The design is a lot more popular and eye-catching for customers, and the functionality is much easier to use. It was a great experience.

How did SennaLabs perform from a project management standpoint?

We use Slack to communicate, which worked great. We also used Pivotal Tracker. They were very much at or ahead of deadlines.

What did you find most impressive about them?

Their ability to get things done on my timeline was key. They were respectful of that. As someone who’s new to the technology arena, I was pleased and surprised at how fast and well they could do things. What seemed to be a big task to me was just another task to them. It was neat to see how well they could respond and communicate at such.

Are there any areas they could improve?

I don’t think so. Communication and deliverables were great. It was all satisfactory.

Do you have any advice for potential customers?

They’re willing to go as fast as you are. Sometimes I wasn’t able to respond to them as fast as I wanted to.

BACKGROUND

Please describe your company and your position there.

“Integrated Energy Solutions Company ” with more than 35 years of experience in international and local businesses, we has become an integrated energy solutions company operating in 10 countries in Asia-Pacific: Thailand, Indonesia, China, Australia, Lao PDR, Mongolia, Singapore, Japan, the United States of America and Vietnam, by creating growth throughout its 3 core groups of businesses, which are Energy Resources (coal and gas including related operations such as marketing, trading, logistics, fuel procurement, and transmission), Energy Generation (conventional and renewable power plants), and Energy Technology (total solar energy solutions, energy storage system and energy technology system)

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SennaLabs?

Challenge: First time to run purely agile project and using scrum framework to develop customed product for internal use.

What were your goals for this project?

Be a single source of information enabling corporate-wide and real-time monitoring of processes and offers versatile reporting functions.

SOLUTION

How did you select this vendor?

Here are internal process for vendor selection; 1 Vendor assessment 2 In-person meeting and sample interview for competency and collaboration 3 Sign mutual NDA, MSA (master service agreement serves as a blanket contract) 4 Discuss the scope of work 5 Select & interview for potential candidate profiles based on project specific needs 6 Sign statement of work 7 Onboard team members to project

Describe the project and the services they provided in detail.

Senna Labs is in Developer team, who will make the project happen. Professional skill and flexible support. They are not only developing the product but also give professinal guideline to the team. Appreciated on this.

What was the team composition?

1 Squad team is compose of 1 team lead, 2 front-end and 2 back-end developers and 1 QA. They are all professional.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Our MVP was launched so fast with good quality.

How was project management arranged and how effective was it?

Project management was impressive and resource flexiblility. We communicated with Slack, Jira/Confluence and Github.

What did you find most impressive about this company?

Professional skill and resource flexiblility.

Are there any areas for improvement?

Rersource management due to there are turnover of resources.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder and managing director of GrabCasual. Our platform enables hotels and restaurants to reach the millennial workforce easily and efficiently.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SennaLabs?

Hotels in Thailand have issues finding personnel for peak periods. Having firsthand experience with that problem, I was always annoyed by the amount of time it took to find resources. I wanted to streamline that process by utilizing modern technology, but needed an experienced firm to build our web app.

SOLUTION

What was the scope of their involvement?

SennaLabs developed my company’s cloud-based web app from scratch. Rick (Managing Director and Founder, SennaLabs) advised us not to build too much initially. Therefore, we launched a reasonably simple version, and he guided us through the whole process.

They used Ruby on Rails to create the backend and presented design elements through InVision. That way, I could quickly provide feedback regarding each UI/UX iteration. Overall, they led the creative direction for the app’s frontend interface. Now that we’ve launched, hotels use the app to post jobs; and individuals apply through the employment portal. Applicants can be rated, have their attendance tracked, and receive notifications through SMS.

What is the team composition?

Rick is our main point of contact, but we also work with three designers and two programmers.

How did you come to work with SennaLabs?

A mutual colleague introduced me to Rick. I initially approached Rick for a different project, and he gave me his professional feedback. I decided to not go ahead with that project but had a different idea a couple of months later. After approaching him again, we decided to go through with the new plan.

How much have you invested with them?

We’ve spent just over $110,000.

What is the status of this engagement?

We started working with SennaLabs in October 2017, and the platform we went live in February 2018. They perform ongoing support and maintenance.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The app is just web-based at the moment, but it’s working well. I want to develop it further, but this has to be discussed with future investors. It’s difficult to optimize software when targeting the hospitality market. The industry tends to move slowly, but we have 7–8 major hotels using the full version of the app at the moment. We currently have 5,500 people registered on the app. They’re all organic users that found us through Facebook and Twitter. The feedback has been fantastic, and the demand is there.

How did SennaLabs perform from a project management standpoint?

I’m new to this process, but SennaLabs always provides valuable insights. They discuss items with me ahead of time and are generally professional. Using Pivotal Tracker, I’m able to oversee the whole project. They keep me involved every step of the way.

What did you find most impressive about them?

I haven’t worked with other providers, so I can’t say what they do differently.

Are there any areas they could improve?

This was a new process for me, so it’s difficult to say what SennaLabs could’ve done better. However, if someone were to ask me about service providers, I’d guide them to this team.

Do you have any advice for future clients of theirs?

I’d advise clients to stay close to Rick and let him handle everything. He’s the owner of the company, so he’ll ensure each integration goes smoothly.