Monarq

BACKGROUND

Please describe your company and position.

I am the Executive Director of Poetry In Voice

Describe what your company does in a single sentence.

Poetry In Voice/Les voix de la poésie (PIV) is a registered charity that wants all Canadians to speak poetry and strives to become the essential resource for teaching and learning poetry in Canada — and beyond.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Monarq to accomplish?

• Web Development
• Site Maintenance

SOLUTION

How did you find Monarq?

network

Why did you select Monarq over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Monarq were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Monarq supports Poetry In Voice with ongoing website maintenance and improvements. Monarq developed a custom judging system that allows schools to submit student performances for online poetry competition, with judges scoring entries through custom forms and the platform compiling ranked results. Monarq also recently expanded the platform to support live contests, making it easier to judge participants in real time and digitalized the process to run events more efficiently. We collaborate closely with their team to address development needs, add new features, and ensure long-term site stability.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. On-time delivery of updates and improvementsMonarq completed all maintenance tasks, security updates, and feature enhancements within agreed timelines.
2. Improved site performance and stability
   Monarq optimized key elements of the site and made targeted technical improvements that kept performance high, reduced issues, and improved load times.
3. Stronger security and up-to-date software
   Monarq systematically updates Drupal core and contributed modules to their latest security update to keep the site secure and up to date.
4. Developed a custom judging system for nationwide participation
   Monarq developed a successful judging system that allows schools across Canada to compete by submitting student performances to online poetry competitions. Judges can evaluate entries using custom grading forms, and the platform automatically compiles results to rank participants and select winners.
5. Expanded the platform to support live contests
   Monarq developed and deployed a new functionality that allows Poetry In Voice to host live contests directly on the site. This made it easier to judge participants in real time and digitalized the process to run events more efficiently.
6. Faster turnaround for content and feature requests. Monarq’s close communication with the Poetry In Voice team, combined with their agile approach, allows them to roll out content updates and new features quickly and efficiently.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Monarq’s project management is reliable and efficient. They deliver updates, improvements, and fixes on time, even when priorities change or multiple requests are active. Communication is clear and consistent. When we submit new requests or report issues, they respond quickly with a clear plan. Their steady support keeps the website running smoothly and our operations running.

What was your primary form of communication with Monarq?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Monarq is reliable, responsive, and a pleasure to work with. They take the time to understand our needs, are always available when we need them, and consistently deliver thoughtful, high-quality solutions.

Are there any areas for improvement or something Monarq could have done differently?

Nope!

BACKGROUND

Please describe your company and position.

I am the Head of Digital Production of Sid Lee

Describe what your company does in a single sentence.

Sid Lee is a globally renowned creative and marketing company that transforms brands into cultural icons through innovative approach, design, strategy, content, technology, and architecture, working with top clients all across the world.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Monarq to accomplish?

• Drupal expertise
• Team Augmentation

SOLUTION

How did you find Monarq?

Referral

Why did you select Monarq over others?

• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Monarq were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We have formed a reliable long term partnership with Monarq that allows us to call on their expertise for Drupal development needs. From the start, Monarq quickly integrated into our team, working closely with our product owners, creative directors, development teams, and devOps to ensure project success.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Budget
• Tickets achieved, 
• Tickets achieved vs budget consumed

Describe their project management. Did they deliver items on time? How did they respond to your needs?

No project management but delivery on time and budget. The items are functional and respect the project's standards

What was your primary form of communication with Monarq?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Easy to communicate and the expertise in Drupal. Even in challenging situations, they are here to help and adjust with us. 

Are there any areas for improvement or something Monarq could have done differently?

Nothing.

BACKGROUND

Please describe your company and position.

I'm a manager at McGill Executive Institute

Describe what your company does in a single sentence.

Executive Education Programs

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Monarq to accomplish?

• Drupal 10 Upgrade
• Website Refresh

SOLUTION

How did you find Monarq?

Referral

Why did you select Monarq over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Monarq were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Monarq was tasked with upgrading our Drupal 7 site to Drupal 10. Their fantastic work significantly enhanced our user experience, ensuring we can serve our customers more efficiently and effectively. I highly recommend Monarq to any organization in need of a professional, well-designed, and effective website.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• UX KPIs
• efficiency gains for the web content-editors
• future-proofing of website beyond D7 EOL

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Monarq team works within a very easy to follow however highly efficient framework, and made all development updates easily accessible to us

What was your primary form of communication with Monarq?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was impressed with their customer service and commitment to providing the best solutions within a budget.

Are there any areas for improvement or something Monarq could have done differently?

None.