Mitchell & Stones

BACKGROUND

Please describe your company and position.

I am the CEO of OpenSight

Describe what your company does in a single sentence.

We provide information, advice, guidance and support to people living with a vision impairment

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mitchell & Stones to accomplish?

• To design, build and launch a new website
• To develop a new brand

SOLUTION

How did you find Mitchell & Stones?

referral

Why did you select Mitchell & Stones over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Mitchell & Stones were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

To build a new accessible website. To rebrand the organisation, including logo and colours. Alongside this, develop a tone of voice and establish brand guidelines.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

To produce a fully accessible website that incorporates the new logo and brand for the organisation. To create brand guidelines and tone of voice document. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team consistently responded to our needs and invested in the team and the organisation. They were flexible and supportive. Due to the nature of the accessibility requirements, they also developed their skills and knowledge throughout the project.

What was your primary form of communication with Mitchell & Stones?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Mitchel and Stones were fully supportive of the project and the organisations. The team was highly committed, skilled, and experienced to meet our needs. This wasn't just a project for them; it felt like they were investing in our mission and playing their part in supporting us to increase our impact.

Are there any areas for improvement or something Mitchell & Stones could have done differently?

Mitchell and Stones were excellent throughout the project. They flexed throughout the project to meet our needs. My only observation is that they may have underestimated the impact of our accessibility needs for the vision-impaired community and the tools they use to access websites. This wasn't a significant issue, as the team overcame the challenge, but it was a surprise to them.

BACKGROUND

Please describe your company and position.

I am the Special Projects Development Manager of Franklin Hodge Industries Ltd

Describe what your company does in a single sentence.

Design, manufacture and install a range of liquid storage tanks and tank refurbishment.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mitchell & Stones to accomplish?

• Redesign and improve our website
• Improve our online presence
• Improve our marketing

SOLUTION

How did you find Mitchell & Stones?

Referral

Why did you select Mitchell & Stones over others?

• High ratings
• Great culture fit
• Company values aligned

How many teammates from Mitchell & Stones were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Redesign of website.  Improvement of online ranking and presence.

Develop social media marketing strategy. Deliver on strategy.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increased traffic to our website.  Increase in enquiries for our products.  Increase in engagement with our social media presence.  Increased attendance our CPD seminars.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They have excellent project management.  Clear communication.  On time delivery on all aspects.

What was your primary form of communication with Mitchell & Stones?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Clear communication. Professional delivery of strategy.  Competence in areas of expertise.

Are there any areas for improvement or something Mitchell & Stones could have done differently?

Can't think of anything.