200+ AI projects - it is becoming hard to find projects similar to what we have not done before
85% success rate - Gartner says that 85% of AI projects fail. If, with us, 85% of AI projects succeed, we must be doing something correctly.
20+ countries where our AI solutions have been deployed - we are ready to adapt to a different environment
AI expert in creating AI strategy for the Government of Estonia - we understand what it means to think strategically from a high level, not only execute the projects themselves.
As a bonus, we are a verified AI vendor by Gartner.
Why do we exist? We believe AI to be a must-have for organisations to stay competitive. It enables machines to do what was previously thought impossible, increases the efficiency of businesses and allows people to focus on where they can create the most value. AI is the closest thing we have for magic, and an AI-powered future fascinates us. It enables the next leap in productivity and new ways of work and everyday life. Vision Our vision is to be the best at turning organisations AI-driven to unleash their high-value potential. Mission Our mission is to solve business problems for public and private organisations from around the world using AI and machine learning. We solve complex problems to which the only answer is AI, supporting our customers every step of the way. Our highly skilled professionals understand every objective's business and technical aspects. What do we do? We solve business problems using machine learning. We help companies make sense of their data and turn complex data into insights and profit. We do whatever it takes to deliver turnkey AI solutions. From AI strategy, idea validation, data collection, data labelling, data engineering, data architecture, piloting, scaling, MLOps to data science itself and, of course, the application/web development to use the systems - we are there all the way to deliver the AI solutions that are needed for the organisation.
MindTitan offers competitive pricing with a focus on value, consistently delivering quality results across various projects. Clients appreciated their expertise and responsiveness, often involving 2-5 team members per project, ensuring timely delivery and effective collaboration.
Clients express high satisfaction with MindTitan's services, often exceeding expectations in terms of project outcomes and overall collaboration. They are seen as a valuable partner.
Minor Team Consistency Concern
One client noted a preference for consistent team members throughout a long project, although this did not significantly impact the project's success.
Thorough Approach to AI Development
MindTitan's comprehensive approach to AI development, from initial analysis to final implementation, is appreciated by clients. Their thoroughness ensures successful project outcomes.
Innovative Solution Development
MindTitan is recognized for developing innovative solutions that align with client needs. Their ability to integrate new technologies and approaches is frequently highlighted.
Strong Technical Expertise
MindTitan is consistently praised for their technical expertise in AI and machine learning. Clients from various industries find their knowledge and skills impressive and valuable for complex projects.
Collaborative Team Environment
The team at MindTitan is praised for their collaborative approach, working closely with clients to achieve shared goals. Their willingness to go beyond the original scope is noted.
IVR System Development for Telecommunications Company
Custom Software Development
$200,000 to $999,999
Oct. 2018 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"MindTitan actively contributes to finding innovative ways to solve business challenges."
Aug 16, 2024
Head of Machine Learning, Elisa Eesti AS
Märt Vaha
Verified
Telecommunications
Estonia
501-1,000 Employees
Online Review
Verified
MindTitan has developed a conversational IVR system for a telecommunications company. The team is focused on adding additional features and callbots and further automating the service.
MindTitan’s efforts have achieved an 80% accuracy in forwarding calls and improved call center capabilities. The team cooperates in defining and achieving goals and prioritizes delivering on time. Their commitment to finding innovative ways to solve business challenges is impressive.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Head of Machine Learning of Elisa Eesti AS
Describe what your company does in a single sentence.
Elisa is a company specializing in telecommunications and digital services.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire MindTitan to accomplish?
Routing incoming calls to appropriate specialists
Enhancing overall call routing UX and speed
SOLUTION
How did you find MindTitan?
Business Accelerator Program
Why did you select MindTitan over others?
Expertise
Customization approach
Strong portfolio
Scalability
How many teammates from MindTitan were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
This project focuses on developing a conversational IVR system designed to enhance customer service by efficiently routing incoming client calls to the appropriate specialist based on the client's spoken inquiry. Ongoing efforts are dedicated to adding additional features and further automating the service, ensuring continuous improvement and integration of new capabilities for consistently better customer support.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
The current accuracy of forwarding an incoming call to the appropriate customer service specialist is around 80% in both Estonian and Russian. This has led to an improvement in both accuracy and the time customers spend on forwarding compared to classical IVR. The integration of the callbot has also increased our overall call center technical capabilities, such as offering secure authentication via Smart-ID and Mobile-ID.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Collaboration is agile, meaning we constantly review business and technical needs and priorities. MindTitan fully cooperates in defining and achieving goals based on Elisa’s input, and has made it a priority to ensure that things get done on time.
What was your primary form of communication with MindTitan?
In-Person Meeting
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
MindTitan actively contributes to finding innovative ways to solve business challenges, while keeping in mind all restrictions and goals.
Are there any areas for improvement or something MindTitan could have done differently?
No
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
AI Assistant Dev & Testing for Educational Government Agency
AI ConsultingAI DevelopmentCustom Software Development
Usability Testing
$50,000 to $199,999
Sep. 2023 - Jan. 2024
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Their willingness to work collaboratively and flexibly on an ongoing basis was impressive."
Aug 1, 2024
Product Manager, Education and Youth Board of Estonia
Anastasia Shipova
Verified
Education
Tallinn, Estonia
201-500 Employees
Online Review
Verified
An educational government agency hired MindTitan to develop an AI assistant that helped examinees during their exams. The work included software development, machine learning services, and real-user testing.
MindTitan developed and tested a functioning AI assistant named ElSkratt, compatible with the Estonian exam information system. The team worked in agile small steps, was observant of the required functionalities in online mode, and showed a responsive, flexible, and willing drive to collaborate.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the E-Assessment Product Manager of Education and Youth Board of Estonia
Describe what your company does in a single sentence.
The Education and Youth Board (Harno) is a government agency of the Ministry of Education and Research that deals with the implementation of Estonian education and youth policy, National exams and tests.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire MindTitan to accomplish?
In collaboration with the Ministry of Education and Research and Mind Titan the aim of the project was to create an AI assistant for oral exams to help examinees perform oral exams more efficiently.
SOLUTION
How did you find MindTitan?
Online Search
Referral
Why did you select MindTitan over others?
High ratings
Referred to me
Other
How many teammates from MindTitan were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
The aim of the project was to create an AI assistant for oral exams, named EISkratt, which can be integrated with the Estonian exam information system to help examinees perform oral exams more efficiently. The work included software development, design, machine learning, and consultation.
The outputs achieved as a result of the project:
An initial prototype of the AI assistant for oral exams was created and integrated with the exam environment.
The solution was tested in real conditions with actual users.
Feedback was received on the ideal process for conducting an oral exam and the technical requirements.
The project results can be applied in real use, and the next steps are known.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
A functioning EISkratt. As the project was carried out in agile small steps, we were able to test the EISkratt and observe and test all the functionalities in the emergent order in online mode.
What was your primary form of communication with MindTitan?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Responsiveness
Empathy
Their willingness to work collaboratively and flexibly on an ongoing basis was impressive
Are there any areas for improvement or something MindTitan could have done differently?
No
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Chatbot Solution Design & Dev for Passenger Train Operator
AI DevelopmentUX/UI Design
Chatbots & Conversational AI
+2
Confidential
Aug. 2022 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
4.5
Willing to Refer
5.0
"MindTitan's project management approach was efficient, reliable, and responsive."
Aug 22, 2023
Customer Support Manager, AS Eesti Liinirongid (Elron)
Katrin Seiman
Verified
Other industries
Tallinn, Estonia
201-500 Employees
Online Review
Verified
MindTitan has designed and developed a chatbot solution for a passenger train operator. Their work has included UI/UX design, client CRM system integration, QA, and deployment support.
Thanks to their chatbot solution, the client has noticed a decrease in response times and an increase in customer satisfaction, cost savings, handled inquiries, and response accuracy. MindTitan delivers items on time and is highly responsive, efficient, reliable, tech-savvy, and committed.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Customer Support Manager of AS Eesti Liinirongid (Elron)
Describe what your company does in a single sentence.
AS Eesti Liinirongid, operating as Elron, is a government-owned passenger train operator in Estonia.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire MindTitan to accomplish?
We hired MindTitan with the following specific goals and objectives in mind: Automate Customer Service, Improve Scalability, Enhance Customer Experience, Reduce Costs, Gather Customer Insights
How many teammates from MindTitan were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Customized Chatbot Solution: MindTitan delivered a fully functional chatbot solution tailored to our business requirements. The chatbot was capable of handling a wide range of customer inquiries, providing accurate and relevant responses.
User Interface Design: They provided an intuitive and user-friendly interface for customers to interact with the chatbot seamlessly. The interface was designed to align with our brand guidelines and provided a consistent user experience.
Integration with Existing Systems: MindTitan ensured seamless integration of the chatbot with our CRM system, knowledge base, and other relevant databases. This allowed the chatbot to access and retrieve information effectively.
Deployment and Quality Assurance: They deployed the chatbot solution and conducted rigorous testing and quality assurance to identify and resolve any issues or bugs prior to launch.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
The measurable outcomes demonstrating progress and success from the project include reduced response times, increased customer satisfaction, cost savings, volume of handled inquiries, accuracy of responses, and user engagement metrics
Describe their project management. Did they deliver items on time? How did they respond to your needs?
MindTitan demonstrated effective project management throughout the engagement. They consistently delivered items on time, adhering to the agreed-upon project milestones and deadlines. Their timely delivery of key deliverables helped ensure a smooth project progression.
In terms of responsiveness, MindTitan was attentive and responsive to our needs. They actively listened to our requirements, addressed any concerns or questions promptly, and provided regular updates on the project's progress. They demonstrated a proactive approach, promptly addressing any issues or obstacles that arose during the development process.
Overall, MindTitan's project management approach was efficient, reliable, and responsive. Their commitment to timely delivery and responsiveness to our needs contributed to a successful collaboration and project outcome. Thats why we continue to be their clients today and in the future.
What was your primary form of communication with MindTitan?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
MindTitan's impressive and unique qualities lie in their customized solutions, technical expertise, and commitment to continuous improvement and collaboration.
Are there any areas for improvement or something MindTitan could have done differently?
No
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
5.0
NPS
AI Development for Inspection Company
Other IT Consulting and SI
$10,000 to $49,999
Dec. 2019 - July 2021
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Their willingness to go beyond the original scope and help with various aspects of the project was impressive."
Jul 26, 2021
VP of Engineering, Infrastructure Company
Anonymous
Verified
Energy & natural resources
Tartu, Estonia
11-50 Employees
Online Review
Verified
MindTitan worked with an infrastructure company for an AI project. The client needed help in executing a proof of concept.
Thanks to MindTitan's efforts, the automation process became possible. The team was highly responsive and hands-on during the most difficult times of the project's progress.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I was the VP of Engineering in charge of an AI project for airborne infrastructure inspection.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire MindTitan?
Our company had limited Data Science resources and we had a major project coming in. MindTitan helped us out to provide quick results and continued working past the PoC and into the full-size contract.
SOLUTION
How did you select this vendor and what were the deciding factors?
We referenced several MindTitan's customers and asked around the industry. It quickly became evident that MindTitan is the way to go.
Describe the project in detail and walk through the stages of the project.
We started by providing the data to MindTitan. They analysed it and proposed ways to execute a successful PoC. They also helped to set up the whole pipeline to create a smooth demo flow for the project. After the project went past the PoC stage and into the full stage, we worked together on a weekly basis until we managed to scale up our internal resources and proceed on our own.
How many resources from the vendor's team worked with you, and what were their positions?
Their co-founder and Data Science lead was involved hands-on and spent several sleepless nights together with our internal team to pull everything together for successful delivery on the deadline.
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
We're able to automate processes that required involving a human before.
How effective was the workflow between your team and theirs?
The Data Science lead was very involved and responsive throughout the critical phases of the project.
What did you find most impressive or unique about this company?
Their willingness to go beyond the original scope and help with various aspects of the project was impressive.
Are there any areas for improvement or something they could have done differently?
Not really.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
AI Consulting for IT Company
AI Consulting
Machine Learning
+1
$10,000 to $49,999
Jan. 2020 - Jan. 2021
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Their ability to cover the entire spectrum of AI development showcased a uniqueness that aligned perfectly with us."
Oct 20, 2024
Member of the Board, Krabu Grupp
Kati Krabu
Verified
Information technology
Tallinn, Estonia
11-50 Employees
Online Review
Verified
MindTitan analyzed a machine translation platform for an IT company. The team wrote a comprehensive report on the platform's architecture.
MindTitan's work provided valuable insights for the client and received positive stakeholder feedback. The team delivered on time and within budget and was receptive to feedback, communicating via virtual meetings, emails, and messages. Their ability to cover the spectrum of AI was impressive.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Member of the Board of Krabu Grupp
Describe what your company does in a single sentence.
Krabu Grupp is a FullStack+ company specializing in IT, with a focus on Java and PHP development, offering comprehensive expertise in IT analysis and consulting to streamline the digital transformation process.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire MindTitan to accomplish?
Krabu Grupp partnered with MindTitan to collaboratively architect and analyze the machine translation platform for the Republic of Estonia Information System Authority, further enhancing our digitalization initiatives.
SOLUTION
How did you find MindTitan?
Referral
Why did you select MindTitan over others?
High ratings
Close to my geographic location
Company values aligned
Expertise
How many teammates from MindTitan were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Titan delivered a comprehensive written report alongside its primary focus on the architecture and analysis of a machine translation platform.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Measurable outcomes of the project with MindTitan included valuable insights from the written report, and positive stakeholder satisfaction.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
MindTitan delivered items on time and met project milestones effectively. All challenges or modifications were met on time and within budget.
What was your primary form of communication with MindTitan?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Their ability to cover the entire spectrum of AI development showcased a uniqueness that aligned perfectly with us.
Are there any areas for improvement or something MindTitan could have done differently?
-
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Showing 11-15 of
15 Reviews
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