mindIT

BACKGROUND

Introduce your business and what you do there.

I’m a billing representative for a medical billing services company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with mindIT?

We needed help with our IT needs.

SOLUTION

What was the scope of their involvement?

mindIT provides reliable IT solutions for our company. Their work includes network setup, software installation, and ongoing daily support.

What is the team composition?

We work with two members of mindIT’s team.

How did you come to work with mindIT?

We found mindIT through an online search. We chose them over other options because they had high ratings, were close to our geographic location, had pricing that fit our budget, offered good value for the cost, and had company values that aligned with ours.

What is the status of this engagement?

We started working together in July 2010 and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

mindIT always fixes our problems. They have fast response times and knowledgeable professionals.

How did mindIT perform from a project management standpoint?

mindIT has demonstrated excellent project management throughout the process. Their team is organized, professional, and communicates clearly every step of the way. They stay on top of deadlines, handle everything efficiently, and deliver the project on time. Overall, it’s a smooth and positive experience. We communicate via email and messaging apps.

What did you find most impressive about them?

mindIT’s professionalism, responsiveness, and commitment to customer satisfaction are impressive. Their team takes the time to understand our needs, provides effective solutions, and makes the entire process easy and stress-free. Their attention to detail and willingness to go above and beyond really set them apart.

Are there any areas they could improve?

There’s nothing they need to improve.