Midnight Blue Technology Services

BACKGROUND

Please describe your company and position.

I am the Operations Manager of Dunn Dimond Insurance Associates

Describe what your company does in a single sentence.

Independent Insurance Agency

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Midnight Blue Technology Services to accomplish?

• Daily IT support
• Cyber Security

SOLUTION

How did you find Midnight Blue Technology Services?

Online Search

Why did you select Midnight Blue Technology Services over others?

• High ratings
• Pricing fit our budget
• Great culture fit

How many teammates from Midnight Blue Technology Services were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired MB as our managed services provider for daily IT issues as well as network and cyber security counseling and implementation

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Assisted w/additional projects 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Delivery was on time. Tickets are addressed timely. When we have an SOS situation, they respond immediately! 

What was your primary form of communication with Midnight Blue Technology Services?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Communication, teamwork and organization w/in their company, excellent customer service

Are there any areas for improvement or something Midnight Blue Technology Services could have done differently?

I honestly can't think of anything 

BACKGROUND

Introduce your business and what you do there.

I'm the VP of Weiblinger's Residential Care, a healthcare services company specializing in residential care for patients with intellectual disabilities.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Midnight Blue Technology Services?

We recently moved our administrative office.

SOLUTION

What was the scope of their involvement?

Midnight Blue Technology Services provided hardware and installation services. They were in charge of setting up the new office, connecting our server, setting up new Wi-Fi access points, and running wires to 12 offices.

What is the team composition?

We worked with 2–5 teammates from Midnight Blue Technology Services.

How did you come to work with Midnight Blue Technology Services?

We've been their client for 14+ years. We chose them because they were close to our geographic location, their pricing fit our budget, and they offered good value for the cost.

How much have you invested with them?

We spent less than $10,000.

What is the status of this engagement?

We worked together in February 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Midnight Blue Technology Services completed the move within two weeks without any issues. There was no downtime for our employees during the move. User satisfaction was high, and network speed improved.

How did Midnight Blue Technology Services perform from a project management standpoint?

They delivered on time and succeeded our expectations. We communicated via in-person meetings.

What did you find most impressive about them?

Their attention to detail, professionalism, and speed were impressive.