Metro Audio & Video, Inc.

BACKGROUND

Please describe your company and position.

I am the CEO of a seating solutions manufacturing company.

Describe what your company does in a single sentence.

We manufacture specialized seating solutions for various industries, including healthcare, military, hospitality, and entertainment. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Metro Audio & Video, Inc. to accomplish?

• Translation, localization, & dubbing of a company video into Mexican Spanish and French.

SOLUTION

How did you find Metro Audio & Video, Inc.?

Online Search

Why did you select Metro Audio & Video, Inc. over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Metro Audio & Video, Inc. were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired Metro Audio and Video to provide translation, localization, and voice over services for our company video. They provided this is Mexican Spanish and French.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Once our videos launched, we began receiving emails and phone calls within the week.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team at Metro Audio and Video delivered our project early, and couldn't have made it easier to understand a process that I was unfamiliar with. 

What was your primary form of communication with Metro Audio & Video, Inc.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their customer service was excellent. I had no idea how the process worked, and they explained it to me in simple terms and took care of everything from start to finish. I am very impressed with the results.

Are there any areas for improvement or something Metro Audio & Video, Inc. could have done differently?

No

BACKGROUND

Please describe your company and position.

I am an executive and project manager of Responsive Translation Services

Describe what your company does in a single sentence.

Document translation, onsite interpreting, over-the-phone interpreting, DTP, Voice-over recording.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Metro Audio & Video, Inc. to accomplish?

• VO recording
• narration reading

SOLUTION

How did you find Metro Audio & Video, Inc.?

Referral

Why did you select Metro Audio & Video, Inc. over others?

• Close to my geographic location
• Great culture fit
• Good value for cost
• Company values aligned
• good ears their engineer has for foreign languages

How many teammates from Metro Audio & Video, Inc. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our client includes medical equipment processors and video production companies. They assign us to translate the material from English to foreign languages. We translate scripts, record in native foreign voices timed or untimed. Metro A&V provides us perfectly fitted audio products.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We always QA their audio products by our native linguists. If there is an issue in recording, we have them correct it to its perfection to deliver our customers.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Always on time or usually early. They were very responsive.

What was your primary form of communication with Metro Audio & Video, Inc.?

Email or Messaging App

What did you find most impressive or unique about this company?

Their quality is consistent and they have fine foreign voice talents. Our close communication between their project manager and our project manager always generated the best suitable outcome.

Are there any areas for improvement or something Metro Audio & Video, Inc. could have done differently?

Can't think of anything at this time.

BACKGROUND

Introduce your business and what you do there.

 I’m the project manager of Propio Language Solutions. We provide comprehensive language and technology services, including interpretation (over-the-phone, video, and in-person) and translation. We combine expertise with proprietary technology like our Propio ONE platform and AI innovations.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Metro Audio & Video, Inc.?

 We needed help with the voiceover of e-learning courses.

SOLUTION

What was the scope of their involvement?

 Metro Audio & Video, Inc. provides recorded MP3s in target languages.

What is the team composition?

 I'm working with Jill (Director of Operations) and Tim (President).

How did you come to work with Metro Audio & Video, Inc.?

They were in our database. We chose them because they provide great voiceover service in tons of languages.

What is the status of this engagement?

We’ve been working together for the last 2.5 years. Projects are coming and going, as we’re working on multiple projects.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Metro Audio & Video, Inc. delivers everything on time.

How did Metro Audio & Video, Inc. perform from a project management standpoint?

We communicate via email.

What did you find most impressive about them?

 They’re amazing to work with.

Are there any areas they could improve?

 No, they’re doing everything perfectly.