Melonleaf Consulting

BACKGROUND

Please describe your company and position.

I am the Founder of Bramley Healthcare

Describe what your company does in a single sentence.

We are the Mens healthcare clinic startup in Florida. We provide the personalized patient care related to endrocrine systems and restore vitality.   

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Melonleaf Consulting to accomplish?

• Build end to end Salesforce system for our healthcare clinic Operation
• Patient data management and Build Patient Portal
• Integrations with the payment systems

SOLUTION

How did you find Melonleaf Consulting?

Online Search

Why did you select Melonleaf Consulting over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Melonleaf Consulting were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired Melonleaf for setting up our new Salesforce Sales Cloud and Health Cloud. End goals were to setup the CRM to store HIPPA compliant EHR information, Integrations with the thirdparty payment merchants for one time and recurring payments, build the subscription model in the Salesforce and to access all the information outside, build the patient portal using our Experience cloud licences.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. We have a effective and productive way of managing our clinic operations. My staff is quite aligned with the system to manage the patient Data
2. Seemless integrations for the payments, and require least human intervention.
3. Enhanced Patient Experience

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Melonleaf did the tremendous job in managing the project. We had the manager POC, always available in our timezones for any urgent issues or meetings, team never missed the meetings.

Melonleaf used it own project management tools to manage the deliverables and keeping 100% transparency on billings for each features development.  

What was your primary form of communication with Melonleaf Consulting?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Communication and Cost Effective.

Are there any areas for improvement or something Melonleaf Consulting could have done differently?

Nothing I can think of right now. They are my go-to team for any Salesforce work.

BACKGROUND

Please describe your company and position.

I am the CEO of a payment processing services company.

Describe what your company does in a single sentence.

We set businesses up with the ability to take credit card processing. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Melonleaf Consulting to accomplish?

• Take over Salesforce Admin responsibilities
• Provide valuable insight on improving our operations

SOLUTION

How did you find Melonleaf Consulting?

Online Search

Why did you select Melonleaf Consulting over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Melonleaf Consulting were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Exceptional Salesforce Partner for Merchant Processing Needs

We’ve had the pleasure of working with Melonleaf on our Salesforce buildout for our merchant processing company, and the experience has been nothing short of outstanding. After going through several other companies, we can confidently say that Melonleaf is by far the best Salesforce partner we've worked with, and we are keeping them on board, given the efficiency.

Their team quickly took over for our previous Salesforce admin's tasks and made an immediate impact. They implemented a custom ticketing system that functions similarly to Zendesk, vastly improving our internal processes. Additionally, their assistance with a variety of flows has greatly enhanced our workflow efficiency. The attention to detail is evident in every project, from providing detailed wireframes to consistently sticking to estimates.

Melonleaf's flexibility with our requests and their ability to deliver countless helpful tweaks—like enabling us to see if another user is already working on a case—have been invaluable in preventing duplicated efforts and boosting productivity. They have truly set the standard for what we expect in a Salesforce partner.

We highly recommend Melonleaf to anyone looking for top-notch Salesforce expertise.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes from our project with Melonleaf include significant efficiency and enhancements in user satisfaction. Specifically:

Reduced Ticket Resolution Time: Since implementing the custom ticketing system, our ticket resolution time has decreased by approximately 20%, as the new workflow allows our support team to handle requests more effectively.

Improved Workflow Efficiency: Automating various processes and flows has led to a 30% reduction in manual tasks, allowing our team to focus on higher-value activities and serve clients faster.

Increased User Adoption and Satisfaction: The system improvements and user-friendly interface have resulted in a 25% increase in Salesforce adoption across our team, reflected in user feedback and engagement metrics.

Minimized Case Duplication: With the enhancements that prevent duplicated efforts on cases, we’ve completely eliminated multiple emails going out on the same case, leading to more efficient use of our resources.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They allow us to simply message them our requests. They are extremely organized and will ensure a discovery meeting is set, but only when needed. They always deliver each project on time. In fact, they are usually a few days early in their estimates. 

What was your primary form of communication with Melonleaf Consulting?

Virtual Meeting

What did you find most impressive or unique about this company?

Melonleaf Consulting has a culture of excellence from the top down.   They like to learn about your industry, so they can better provide consultative guidance and not just be an outsourced dev company/Salesforce admin.  

Are there any areas for improvement or something Melonleaf Consulting could have done differently?

Our industry is complex, but if I had to mention one thing, I'd say some products could have a tad more oversight by upper management before requesting a review by our internal staff.  It's not a big deal at all, and was only on a few projects, but it would make things even better than it already is.

BACKGROUND

Please describe your company and position.

I am the Director of Technology of Spire Solutions DMCC

Describe what your company does in a single sentence.

We are aCybersecurity, Big Data, AI and Cloud Services VAD in the Middle East with our HQ in Dubai and presence across the Middle East

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Melonleaf Consulting to accomplish?

• Streamline our CRM
• Create unique custom rules and policies

SOLUTION

How did you find Melonleaf Consulting?

Referral

Why did you select Melonleaf Consulting over others?

• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Melonleaf Consulting were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We had to enhance the CRM capability to adhere to our unique operational style. The team was able to understand our business requirement very easily and was able to deliver each milestone with outstanding accuracy and agility. 
Each member of the team that was involved in the projects, that are still actively ongoing as a part of our continued support and engagement model, clearly understands our requirements, is always available to support, and quickly responds to urgent changes, tweaks, and modifications as and when required. 

From creating custom rules, managing the security policies, and creating cost-optimized modifications, user managment, groups, hierarchy settings, etc.. the team continuously demonstrated exceptional skill and understanding. 

As a consultant, they always focus on getting us the best possible solution at the most effective price. This was very important for us, and they have constantly demonstrated the value of being focused on getting us the best experience and solution, not  just billing us for consultancy. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Quick TAT
2. time to value for modifications
3. Clear communications on project plan and successful milestone tracking on completion
4. End User feedback on increased efficiency while using the new developed features. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

First of all, they are always available. There has never been an instance where we needed their help to solve an issue or make a modification and the team was not available. They always respond to our requests. They have arranged for a very easy collaboration platform, outside the fact that we have direct access to their team and not just the project manager, that helps us to connect with them on other channels like Whatsapp for ad-hoc requests. 
They are very accommodating and have never presented a roadblock or concern regarding any of our requests.

What was your primary form of communication with Melonleaf Consulting?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Reachability, techincal expertise and their eye for resolution. When we ask for a feature, they come back with a very elaborate explanation on how this can be achieved, multiple dependancies and how these dependancies might affect us from operations perspective, cost perspective and time to value perspective. 
This helps us make very informed decisions on how we go about achieving what we need to achieve. This has also helped us numerous times to plan our internal policy on how the CRM needs to be used as well. 

Are there any areas for improvement or something Melonleaf Consulting could have done differently?

Where we stand now, i have no areas i think i can suggest for them to improve on. They have demonstrated skills in various fields, from standard CRM customizations, to 3rd party integrations. So, i have no suggestions to make. 

BACKGROUND

Please describe your company and your position there.

I am the owner of a mortgage brokerage. We are in the financial services sector.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Melonleaf Consulting?

We hired Melonleaf to help us completely automate our flow in Salesforce. Everything from how our lead is ported into the system and what happens to that lead after it is entered. As well as how key partners in the process are updated as the financing moves forward. Custom components were also designed in addition to custom PDF generation through the system.

SOLUTION

How did you select this vendor and what were the deciding factors?

I interviews 5 different companies based on their self-reported credentials. The final decision to move foward with Melonleaf was based on the fact that they were 1) familiar in my space and 2) it was apparent that they had a higher level understanding of how to execute what we were looking for.

Describe the project in detail and walk through the stages of the project.

We wanted to automate the Salesforce CRM for frictionless Communication with our user. Phase 1 was setting up all the automated emails to Account and opportunity contact role. Automated Emails functionality also included sending Custom PDF in Email as attachment, created dynamically. Melonleaf also automated custom Twilio bulk and triggered messaging for our clients. Melonleaf helped us building completely customised Email parsers.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with an architect, developer and tester.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Everything we intended to have designed and created was executed perfectly. In fact, not only did we get the end result we hoped for, but Melonleaf, due to their high level of expertise, was also able to make several suggestions that we did not even think of to improve our process. Another indicator of how familiar they are in the space.

How effective was the workflow between your team and theirs?

Unbelievably seamless. High level of communication and responsiveness.

What did you find most impressive or unique about this company?

The ability to execute at a very high level. The constant request for a clear understanding so they could create accurately. Additionally, their ability to answer questions in a comprehensive manner at every stage was impressive. Could not say enough great things about them!

Are there any areas for improvement or something they could have done differently?

None.

BACKGROUND

Please describe your company and your position there.

I am the CTO of an automotive technology company. We help get customer a car and credit 100% from their phone.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Melonleaf Consulting?

We hire them to manage all aspects of our Salesforce customisation and ongoing support work. This encompassed systems integration, report building and custom development work in APEX on top of the force.com platform.

SOLUTION

How did you select this vendor and what were the deciding factors?

We went through a rigorous tendering progress to select from many candidates. We looked for experience, certification and positive reviews.

Describe the project in detail and walk through the stages of the project.

The team managed our customisation project end to end. From product planning to development they managed the project. We have retained them for ongoing long-term work as the project goes so well

How many resources from the vendor's team worked with you, and what were their positions?

We engaged a team comprising of 1 x dev lead, 1 x architect and a QA team.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our team are very happy with the outcomes of the work completed. It increased our productivity on salesforce significantly.

How effective was the workflow between your team and theirs?

Quiet effective, constant updates with high levels of transparency.

What did you find most impressive or unique about this company?

Their ability to take business requirements and translate them into dev requirements specific to salesforce. Their knowledge of the platform was second to none.

Are there any areas for improvement or something they could have done differently?

Nothing really comes to mind - I was very happy with the project.

BACKGROUND

Please describe your company and your position there.

I am the CEO of a privately owned healthcare firm. We built a proprietary solution on SFDC that connects patients to healthcare professionals and treatment plans for men's health.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Melonleaf Consulting?

The project was to customize and develop Salesforce Community Cloud to meet the needs of our physician partners. We had some Complex Scenarios to allow physicians to prescribe in the community portal and manage their prescriptions.

SOLUTION

How did you select this vendor and what were the deciding factors?

We found Melonleaf on Upwork and with a recommendation from one of our pharmacies.

Describe the project in detail and walk through the stages of the project.

We have both physicians and patients that log into Community Cloud to access the menMD custom portal. We asked Melonleaf to build out the physician access to allow prescriptions to be sent, the ability to manage prescriptions for their patients, and to approve pending refill requests. Melonleaf Consulting did everything from project planning to development, and all the UI/UX design of the portal.

How many resources from the vendor's team worked with you, and what were their positions?

We worked directly with Lalit (CEO , Melonleaf) and a Senior Developer as main point of contact with Melonleaf consulting.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our physician partners can now sign into their portal and send us prescriptions. This is not only more convenient for the physician, but has also made us more efficient by speeding up our turnaround time to get orders out to the patient members.

How effective was the workflow between your team and theirs?

Lalit is always available - No matter what time of day. He also helped us move the project forward by regularly checking in to ensure we were meeting the schedule.

What did you find most impressive or unique about this company?

Melonleaf's understanding of Salesforce and how to optimize the system and setting up the functionality/fields for long-term success.

Are there any areas for improvement or something they could have done differently?

Everything was delivered as expected - looking forward to using Melonleaf on our next salesforce project later this year.

BACKGROUND

Please describe your company and your position there.

A business services company focused on connection business strategy to technology and data. As the founder and CEO, I'm focused on ensuring our clients get more than just technology - they get a solution that moves them to growth.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Melonleaf Consulting, and what were your goals?

We hired Melonleaf Consulting to assist with a high-impact project with a growing childcare services company. We needed a custom Salesforce implementation including design and development of the families and childcare professionals databases, custom matching and scheduling tool, payment system integration and external and internal system development.

The goals were full system operation, client training and self-sufficiently to re-launch business on new platform with positive ROI in less than 6 months of deployment.

SOLUTION

How did you select Melonleaf Consulting and what were the deciding factors?

We talked to several different vendors, but selected Melonleaf Consulting due to their experience with Salesforce Solution designing and Customization. We liked their flexibility with the approach to the project as well as their ability to talk with my team and the client strategically and translate needs into tactical and technical planning and execution.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We needed a custom Salesforce implementation including design and development of the families and childcare professionals databases, custom matching and scheduling tool, payment system integration and external and internal system development.

Steps included high level architecture design, agile development for database, scheduler, matching, customer cloud, payment integrations, email automation and survey response.

How many people from the vendor's team worked with you, and what were their positions?

There were 3 people that we worked with:

• Technical Architect
• Lead Salesforce Developer
• QA

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Key success metrics included time saved in on boarding and customer fulfillment as well as increase in overall order volume due to efficiencies gained. My company consulted with client in partnership with Melonleaf to advise on improved subscription model and user flow. We achieved these metrics within the first month due to ongoing improvements that were rolled out during the build.

Describe their project management style, including communication tools and timelines.

We used to have regular meetings Melonleaf and they are really flexible to hop the call any time, they communicate well via email and on Zoom. 

What did you find most impressive or unique about this company?

They were always receptive to feedback and quickly implemented changes. Strategic understanding of business needs and ability to translate into technical plans and execution.

Are there any areas for improvement or something they could have done differently?

There isn’t anything I can think of. Incredible experience and highly recommend!

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a real estate company that visits all the shopping centers in South Florida and looks to invest in them.  

Our drivers go to the shopping centers, collect the data, and enter it into Salesforce for us. They do this twice a year; they also make calls and send emails to leasing agents and brokers to get updated rents on the properties. We update the database as well based on received emails, news stories, calls, and other sources. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Melonleaf Consulting?

I reached out to them to help me with Salesforce implementation. I needed things to be done in Salesforce that I, as a non-developer, just couldn’t do. 

SOLUTION

What was the scope of their involvement?

Melonleaf first helped us with a Salesforce-coded program that allowed us to manage install packages. 

Along the way, they have done other assignments and products that have helped us increase functionality on Salesforce. For example, instead of manually sending email requests one by one to each leasing agent and broker, the team has created an automated Salesforce program that sends all these emails with the click of a button. 

What is the team composition?

My main point of contact has been Lalit (Founder & CEO). I’m not sure how many team members work on the projects behind the scenes. 

How did you come to work with Melonleaf Consulting?

I posted a job request on Upwork for someone to help me with an installed package that I needed to serve multiple users, which was greater than the number of licenses I had for that. I talked to 4–5 agencies that said it couldn’t be done and wouldn’t work. 

Melonleaf was the only agency that said they could do it. I went with them and was very pleased with the deliverable. From that point on, I’ve never submitted a public job offer again; whenever I need something done, I just go with Melonleaf. 

How much have you invested with them?

Our business has invested less than $10,000. 

What is the status of this engagement?

Our partnership started in July 2020, and we are currently working on new projects.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Like the email example I mentioned, Melonleaf’s solutions have helped us save a lot of time on work we did manually because we didn’t know how to automate it within Salesforce. 

How did Melonleaf perform from a project management standpoint?

We communicate primarily through the messaging chat on Upwork and send emails when needed.

What did you find most impressive about them?

Since the first job posting about the install package, they have had a can-do attitude and know ideas on how to solve things. They had never done something like that, but they found a solution to it because of their experience, track record, and time spent on Salesforce. The others that I interviewed didn’t come up with a solution because of maybe a lack of creativity or understanding on their part.  

From start to finish, Melonleaf Consulting has been very responsive to understand my business needs and excellent to work with. It’s been a real pleasure and they’ve been able to help me with every single job. Their ability to deliver sets them apart. Once they prove themselves, there’s no need to go with anyone else.

Are there any areas they could improve?

No, I don’t have anything for them to improve. 

Any advice for potential customers?

My advice to them is to explain clearly the challenge or situation to the team. Provide them with as much information as you can; they will take it from there and do a very good job. Nonetheless, if you don’t provide enough information, the team will ask questions to find out more about the project so they can propose a better solution to the problem.

BACKGROUND

Please describe your company and your position there.

I am the Sales Operations Manager for a Southern California based business to business direct lender. The company has approximately 50 employees, and we provide financing in all 50 states and have structured transactions abroad when companies have a US presence.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Melonleaf Consulting?

Our initial requirement was for Salesforce Lightning Migration from Salesforce Classic. We further engaged with Melonleaf to provide a full optimization of our Salesforce Org which included custom business development using Lightning Aura.

What were your goals for this project?

To maximize the features of Salesforce Lightning, transition seamlessly, and improve the overall efficiency of our Salesforce instance.

SOLUTION

How did you select Melonleaf Consulting?

We spoke with several consultants while researching our needs for this project. The Melonleaf Salesforce Architect understood our exact requirements and was able to suggest the best solutions for the Salesforce Org. He was clearly an expert in this field and we were confident in moving forward with Melonleaf immediately.

Describe the project in detail.

Our Salesforce Org. was over 5 years old and needed to be migrated over from Classic to Lightning. This included several Visualforce Pages that needed to be converted to Lightning. Additionally, we had a rather complex business flow that needed to be automated using Lightning customization and auto-triggered processes.

What was the team composition?

We worked with 1 Architect and 1 Developer at Melonleaf.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our Salesforce Org was migrated to Lightning successfully and the transition was extremely smooth for our entire team. The automations that Melonleaf designed and implemented have eased our sales team efforts considerably, and brought much needed efficiency to our System.

How effective was the workflow between your team and theirs?

Communication was top notch, and we typically met every other day via video conference. In addition to the strong communication skills, the Architect always cleared the estimate of deliveries.

What did you find most impressive about this company?

The team at Melonleaf certainly brings with them a tremendous amount of Salesforce experience. They were extremely effective in carrying out the work we required, and added tremendous value by suggesting additional solutions to the Salesforce platform that we didn't know were possible. They are our go-to team for any Salesforce related work.

Are there any areas for improvement?

Nothing that I can think of. We are extremely impressed with this company.

BACKGROUND

Please describe your company and your position there.

Our company is in the entertainment sector; I am the Head of Growth.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Melonleaf Consulting?

We obtained their services for SalesForce integration and workflow process improvement.

What were your goals for this project?

Our primary goal was to improve the end-to-end workflow process while automating and consolidating the process as much as possible.

SOLUTION

How did you select Melonleaf Consulting?

We worked with the Melonleaf Architect while searching for the best candidate, and he provided the optimum longterm-scalable solution.

Describe the project in detail.

We needed an integrated SalesForce solution to automate and incorporate several APIs, ultimately streamlining the workflow process and making the tracking of organizational goals and KPI's available at a glance.

What was the team composition?

We worked with one architect and one developer. We maintained direct communication with the same team members throughout the entire project.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The SalesForce program is now capable of keeping and generating functional uses of the data used in our business operations.

How effective was the workflow between your team and theirs?

Melonleaf Team was supportive and provided us with frequent updates. We used to have daily sync-up meetings with the architect for optimizing and finalizing the details.

What did you find most impressive about this company?

We felt like strong communication provided by Melonleaf was an essential component of the success of the project. We were consistently informed of the Project Management Timeline and our Melonleaf associate was quick to keep us on schedule and in budget.

Are there any areas for improvement?

Deliveries can be done faster, but we never wanted to compromise on the quality of deliverables, so I cannot think of any areas of improvement. We are more than satisfied with the process and the project outcomes. We will use Melonleaf again for future projects.