MCS Logistics

BACKGROUND

Please describe your company and position.

I am the Warehouse Manager of NBI Trading LLC

Describe what your company does in a single sentence.

E-commerce distribution of fast moving consumer goods (FMCG)

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire MCS Logistics to accomplish?

• Improve inbound receipt timeframe
• Improve outbound receipt timeframe
• Improve inventory visibility
• Consolidate multiple 3PLs to one central location

SOLUTION

How did you find MCS Logistics?

• Online Search
• Referral

Why did you select MCS Logistics over others?

• Close to my geographic location
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from MCS Logistics were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Consolidation of warehouses, kitting, repack work, Amazon Vendor Central order fulfillment, Amazon FBA order fulfillment, e-commerce order fulfillment, long term storage, inventory management

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

WMS reporting timestamped with inbound and outbound receipts proving improved turnaround

Full tracking of inventory by item showing movement of inventory from entry to exit

Describe their project management. Did they deliver items on time? How did they respond to your needs?

At NBI Trading, we have had the pleasure of working with MCS Logistics for the past 7 months now, and we couldn't be more pleased with their exceptional services. From warehousing to fulfillment, Amazon order fulfillment, repack work, and kitting, MCS has proven to be a reliable and efficient partner.

Their team is highly professional and detail-oriented, ensuring that our products are always stored securely and accurately. The fulfillment process is streamlined, with every order being processed quickly and with great care, which has significantly improved our delivery times.

One of the most impressive outcomes of our partnership with MCS has been the complete elimination of fines from Amazon. Prior to working with MCS, we were dealing with consistent penalties due to order inaccuracies and delays. However, since we started collaborating with their team, these fines have been reduced to $0, thanks to their meticulous attention to detail and commitment to meeting Amazon's strict requirements.

Their kitting and repack work have also been outstanding, with every product prepared to perfection, ensuring we meet all customer expectations. We couldn't be happier with the level of service and expertise MCS Logistics brings to the table.

If you're looking for a logistics provider that delivers results and handles every aspect of fulfillment with precision, MCS Logistics is the one to trust.

What was your primary form of communication with MCS Logistics?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What we found most impressive about MCS Logistics is their unwavering commitment to excellence and attention to detail. From the very start, it's clear that MCS takes the time to understand the unique needs of their clients. They don’t just offer standard logistics services—they tailor solutions to fit our specific requirements, whether it’s warehousing, Amazon order fulfillment, or complex kitting and repack work.

Their proactive approach to problem-solving stands out. They consistently go above and beyond to ensure that our orders are processed accurately, and the care they take in managing our inventory is unmatched. The fact that we've gone from dealing with Amazon fines to having zero fines speaks volumes about the precision and reliability they bring to the table.

Additionally, the level of communication and transparency from the MCS team is exceptional. We always know where our orders stand, and any potential issues are addressed before they become problems. It's this combination of expertise, reliability, and excellent customer service that sets MCS Logistics apart and makes them a true partner in our business success.

Are there any areas for improvement or something MCS Logistics could have done differently?

We could have found them sooner!