For almost two decades, Matrix Media has been a trusted partner for high-growth agencies and brands looking to expand their digital footprint. With over 1,000 projects successfully delivered and a team of 150+ experts, Matrix Media offers a wide range of digital services, including:
Web development: We create high-quality, user-friendly websites that help you engage with your customers and grow your business.
Mobile app development: We develop native and hybrid mobile apps that are tailored to your specific needs.
Programming: We provide custom programming solutions for a variety of business needs.
Design: Our team of designers can create stunning visual content for your website, app, or marketing materials.
Digital marketing: We use a variety of digital marketing channels to help you reach your target audience and grow your business.
AI/ML: We use AI/ML to automate tasks, improve efficiency, personalize content, and optimize your marketing campaigns.
IoT: We use IoT to connect your devices and collect data that can be used to improve your business operations.
Matrix Media is committed to providing customer-centric services that impact the bottom line of our clients. We offer quality, stellar communication, and timely deliveries. We also evolve with the changing demands of the digital ecosystem.
Our clients' successes are our successes. We are proud to be a part of their growth and we are committed to helping you achieve your business goals.
With digital being a massive business driver for the next decade, you are likely to find all your digital requirements easily serviced by Matrix Media's competent team.
Contact us today to learn more about how we can help you grow your business with digital.
Min project size
$1,000+
Hourly rate
< $25 / hr
Employees
50 - 249
Locations
Kolkata, India
Year founded
Founded 2003
Languages
Timezones
3 Languages that we service
English
Bengali
Hindi
1 Timezone that we service
IST
India Standard Time (IST)
1 Locations
Kolkata , India
No have been added yet...
Pricing Snapshot
Min. project size
$1,000+
Avg. hourly rate
< $25
/hr
Rating for cost
4.7
/5
What Clients Have Said
Matrix Media Solutions (P) Ltd. offers competitive pricing and good value for cost, with project costs ranging from ₹150,000 to $21,000. Clients appreciate their affordability, transparency, and quality of work, often citing successful outcomes within budget constraints.
While generally timely, some clients mention that Matrix Media Solutions (P) Ltd. could improve their time management, as project timelines are not always clear. This suggests a need for clearer communication regarding project schedules.
Custom Software and Web Development
Matrix Media Solutions (P) Ltd. excels in custom software and web development, providing tailored solutions that meet specific client needs. Their work spans multiple industries, delivering functional and aesthetically pleasing websites and platforms.
Strong Technical Expertise
The technical proficiency of Matrix Media Solutions (P) Ltd.'s team is a recurring theme in reviews. Clients value their expertise in various programming languages and platforms, which enables the delivery of high-quality and innovative solutions.
Impressive Adaptability
Matrix Media Solutions (P) Ltd. demonstrates significant adaptability, customizing their approach to fit client needs and project requirements. This flexibility is highly valued by clients, especially in dynamic project environments.
Affordable and Good Value
Clients appreciate the affordability and value offered by Matrix Media Solutions (P) Ltd. Their services are considered cost-effective, providing high-quality outcomes without exceeding budget constraints, which appeals to a wide range of clients.
High Client Satisfaction
Overall, clients express high satisfaction with Matrix Media Solutions (P) Ltd., noting successful project outcomes and effective partnerships. Many clients highlight their intention to continue collaborations due to positive experiences.
"Their willingness to listen deeply to my vision and then translate it into a working product was exceptional."
Nov 19, 2025
Executive, Zuba LLC
Anonymous
Verified
Other industries
Elk Grove, California
1-10 Employees
Online Review
Verified
Matrix Media Solutions (P) Ltd. developed an iOS and Android app for a phone finder platform. They designed the UI/UX, integrated Firebase and Twilio, ran multistage testing, and managed app store submissions.
Matrix Media Solutions (P) Ltd. delivered a fully compliant, cross-platform mobile app with all the required integrations. The app cleared internal QA and functional testing cycles without encountering critical defects. Moreover, the team demonstrated adaptability, responsiveness, and transparency.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Executive of Zuba LLC
Describe what your company does in a single sentence.
My company created and manages a mobile app that helps people find their phones quickly and easily. We partnered with a professional development team to build the app.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Matrix Media Solutions (P) Ltd. to accomplish?
Develop the app Zuba: Vocal Phone Finder
SOLUTION
How did you find Matrix Media Solutions (P) Ltd.?
Clutch Site
Why did you select Matrix Media Solutions (P) Ltd. over others?
High ratings
Pricing fit our budget
Good value for cost
Describe the scope of work in detail. Please include a summary of key deliverables.
The project’s objective was to design, develop, and launch a cross-platform mobile application that allows users to quickly locate their phones using voice activation. The app was conceived, directed, and managed by Zuba LLC, with Matrix Media Solutions Pvt Ltd serving as the technical development partner responsible for coding, integration, and platform implementation.
The key deliverables were as follows:
Fully Functional Cross-Platform App — a production-ready mobile app for both iOS and Android, featuring voice-triggered alerts and smart sound detection for locating lost phones.
Branded UI/UX Design — complete visual interface aligned with ZUBA’s identity, including app icons, splash screens, and color system.
Twilio Integration — working communication layer for voice and SMS triggers.
Firebase Integration — authentication, user data management, and cloud notifications.
App Store & Play Store Submissions — build preparation, screenshots, and compliance documentation.
Testing & QA Reports — multi-stage testing for functionality, usability, and platform stability.
Maintenance Plan — outline for ongoing feature updates, bug fixes, and version support.
Digital Marketing Package (Optional) — post-launch marketing strategy to promote downloads and visibility.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Completion of cross-platform mobile builds (iOS + Android).
Successful integration of Twilio for voice and SMS triggers.
Successful Firebase setup for authentication, notifications, and data management.
App passed internal QA and functional testing cycles without critical errors.
Achieved full compliance with iOS and Android system regulations
Project was completed within the agreed budget, despite timeline extensions for refinement.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Matrix Media Solutions Pvt Ltd demonstrated a project management approach that was organized, consistent, and highly responsive to my needs throughout the entire development lifecycle. From the beginning, Kaushik and Soumyajit established a clear communication structure with regular check-ins, milestone updates, and progress summaries.
What stood out most was their flexibility and willingness to adapt the workflow based on my feedback. Whether I needed revisions, new ideas explored, or improvements to existing features, the team responded quickly and professionally.
Their process was collaborative instead of transactional. They made it easy for me to take an active role through hands-on testing, and each time I raised concerns or made suggestions, they treated it as an opportunity to improve the app rather than an inconvenience. Even when the project timeline extended to allow for polishing and refinement, they remained patient, steady, and committed.
Overall, their project management style was transparent, supportive, and user-focused, ensuring that the final product was shaped not just by requirements, but by real communication and partnership.
What was your primary form of communication with Matrix Media Solutions (P) Ltd.?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Their willingness to listen deeply to my vision and then translate it into a working product was exceptional. Kaushik and Soumyajit made themselves available to hear any feedback I had at any time and worked hard to implement it into the product. At every step, they treated my input as valuable, not optional, and they never hesitated to revise, refine, or rethink a feature if it meant improving the final outcome. This level of adaptability is rare, especially when paired with consistent communication and a friendly, approachable team dynamic. Also, their ability to deliver high-quality work at an affordable price, without letting budget pressures compromise quality, really stood out
Are there any areas for improvement or something Matrix Media Solutions (P) Ltd. could have done differently?
Earlier identification of platform limitations (particularly iOS restrictions) could have saved a lot of hassle and ultimately narrowed the scope and timeline of the project. Also the initial timeline, through no fault of their own, was shorter than the project ended up being.
RATINGS
5.0
Quality
4.5
Service & Deliverables
Schedule
4.5
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
4.5
NPS
Shopify Web Design & Dev & Digital Marketing for Garment Co
E-Commerce DevelopmentOther Digital MarketingWeb Design
Less than $10,000
May 2025 - Ongoing
5.0
Quality
4.5
Schedule
5.0
Cost
4.5
Willing to Refer
4.5
"They provide excellent services."
Aug 11, 2025
Proprietor, Pisa World
Samir Banerjee
Verified
Other industries
India
1-10 Employees
Phone Interview
Verified
Matrix Media Solutions (P) Ltd. has designed and developed a Shopify website for a garment company. The team is also responsible for providing post-launch maintenance and digital marketing services.
Matrix Media Solutions (P) Ltd. has delivered a user-friendly website, which has increased click-through rates. The team meets deadlines, stays within budget, and communicates effectively via email, WhatsApp, and Google Meet. Their knowledge and excellent services have impressed the client.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I'm the proprietor of Pisa World, a garment company that manufactures garments made of 100% cotton fabric.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Matrix Media Solutions (P) Ltd.?
We needed help with web design and development, as well as online marketing.
SOLUTION
What was the scope of their involvement?
Matrix Media Solutions (P) Ltd. has designed and developed our e-commerce website using Shopify. We've provided them with the necessary documentation. The team is now focusing on the marketing and advertising aspects of the project. They also offer ongoing website maintenance and updates.
What is the team composition?
We work with two people from Matrix Media Solutions (P) Ltd.
How did you come to work with Matrix Media Solutions (P) Ltd.?
They were a recommendation from a friend.
How much have you invested with them?
We've spent ₹150,000.
What is the status of this engagement?
We've been working together since May 2025, and the engagement is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
The website has launched and is user-friendly. Our business has started, and the click-through rate is doing well.
How did Matrix Media Solutions (P) Ltd. perform from a project management standpoint?
They meet deadlines, stay on budget, and use project management tools to track tasks. We communicate via email, WhatsApp, and Google Meet.
What did you find most impressive about them?
We're impressed with their knowledge and the services they provide.
Are there any areas they could improve?
No, everything they do is fine.
Do you have any advice for potential customers?
They provide excellent services.
RATINGS
5.0
Quality
4.5
Service & Deliverables
Schedule
5.0
On time / deadlines
"They're very good when it comes to scheduling."
Cost
4.5
Value / within estimates
Willing to Refer
4.5
NPS
Web & Mobile Ap Development for B2B SaaS Company
Mobile App DevelopmentWeb DesignWeb Development
Confidential
Apr. 2023 - Ongoing
5.0
Quality
5.0
Schedule
4.5
Cost
4.5
Willing to Refer
5.0
"We’re happy with their services."
Aug 7, 2025
Executive, MasterStroke
Anonymous
Verified
Other industries
Kolkata, India
1-10 Employees
Phone Interview
Verified
Matrix Media Solutions (P) Ltd. has developed two websites and two mobile apps for a B2B SaaS company. Currently, they provide maintenance and technical support for the websites.
The client is pleased with Matrix Media Solutions (P) Ltd.'s services, especially with the way they manage their websites. The team always tries their best to meet deadlines and stay within budget. Moreover, their owner is heavily involved in the project, which the client greatly appreciates.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m an executive at MasterStroke, a B2B SaaS company that provides financial advisors with tools, calculators, and research.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Matrix Media Solutions (P) Ltd.?
We needed help with development.
SOLUTION
What was the scope of their involvement?
Matrix Media Solutions (P) Ltd. has developed two websites and two mobile apps for us. We’ve had an existing website that they’ve used for further development. The websites provide tools, research, and calculators for financial advisors to use with their customers. Matrix Media Solutions (P) Ltd. also provides maintenance and support services.
What is the team composition?
I work with the owner and two business analysts.
How did you come to work with Matrix Media Solutions (P) Ltd.?
They were a good reference. We visited their premises and saw that they had a good-sized team. We also did a lot of due diligence, including taking reviews from friends and comparing their team with other vendors.
What is the status of this engagement?
We started working together in April 2023, and the engagement is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
We’re happy with their services and the way they manage our website. There’s been an improvement, for sure.
How did Matrix Media Solutions (P) Ltd. perform from a project management standpoint?
We know that it’s challenging to finish projects on time and within budget, but Matrix Media Solutions (P) Ltd. is better than the other vendors we've worked with at meeting deadlines and pricing. They use Atlassian and Jira to manage tasks, and we communicate via Google Meet, email, and WhatsApp.
What did you find most impressive about them?
They have a big team, so we’re not bothered about people leaving or joining because our projects never suffer. Additionally, the owner is deeply involved in the company, so we get that extra advantage and care about the product and the services.
Are there any areas they could improve?
When you complete a project, there are bugs that take time to fix. They can improve on that.
Do you have any advice for potential customers?
Ask for experienced developers rather than freshers.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
4.5
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
5.0
NPS
Mobile App Dev for Eqpt Procurement & Safety Solutions Firm
Mobile App Development
Confidential
Mar. - July 2025
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Everything I needed was in the app."
Jul 27, 2025
Manager, Privilege Technologies
Anonymous
Verified
Other industries
South Africa
1-10 Employees
Online Review
Verified
Matrix Media Solutions (P) Ltd designed and developed a mobile app for an equipment procurement and safety solutions firm's client. The team built features enabling users to view videos, images, and games.
Matrix Media Solutions (P) Ltd has successfully launched the app on the Google Play Store and will soon upload it to the App Store. The team provided excellent customer support and offered regular updates. They also impressed the client with their passion, valuable advice, and reasonable rates.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Manager of Privilege Technologies
Describe what your company does in a single sentence.
We specialize in the procurement of quality equipment and consumable, and provide comprehensive security systems design and installation for a large industrial manufacturing facility.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Matrix Media Solutions (P) Ltd. to accomplish?
The project is for a mobile application for a musician to post videos, images and textual content on the app. Users will be viewing the application after registration and also choose to get their name analyzed by the admin.
SOLUTION
How did you find Matrix Media Solutions (P) Ltd.?
Online Search
Why did you select Matrix Media Solutions (P) Ltd. over others?
Pricing fit our budget
Good value for cost
How many teammates from Matrix Media Solutions (P) Ltd. were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Matrix media solutions (P) Ltd designed and developed a mobile app for a musician.
The solution allows users to view videos, images and games (eDiketo) posted by the musician. It also allows users to reach out to the admin for the analysis of their name.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Project has been uploaded to Google Playstore and will soon be uploaded to iOS Appstore, to mark the completion of the project.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
The customer support! The team behind it! The updates at all the time! It s amazing.
What was your primary form of communication with Matrix Media Solutions (P) Ltd.?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Very helpful, passion, good advice,affordable price.
Everything I needed was in the app.
Are there any areas for improvement or something Matrix Media Solutions (P) Ltd. could have done differently?
So far, I am very happy with the service
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Website Design & Development for Logistics Company
UX/UI DesignWeb DesignWeb Development
Less than $10,000
Mar. - Apr. 2025
5.0
Quality
5.0
Schedule
4.5
Cost
5.0
Willing to Refer
5.0
"They were supportive and did whatever I told them to do. It was easy to work with them."
May 12, 2025
Director & Founder, NAS Freight Solutions
Murshad Ali
Verified
Other industries
Mombasa, Kenya
1-10 Employees
Phone Interview
Verified
Matrix Media Solutions (P) Ltd. built and scaled a website for a logistics company based on the client's designs. The team used WordPress, HTML5, and Photoshop and integrated Google Analytics for the client.
Matrix Media Solutions (P) Ltd. delivered a website that received positive feedback regarding its speed, design, and content. The team communicated well and kept the client updated. Moreover, the team was flexible and finished the project earlier than expected. This pleased the client.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the director and founder of NAS Freight Solutions, a company that connects transporters, cargo owners, and drivers. We’re also planning to connect global markets. We’re currently planning to use Microsoft Dynamics to implement a platform to sell our products and manage shipments, storage, and other logistics services.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Matrix Media Solutions (P) Ltd.?
NAS Freight Solutions was founded in June 2020, but we stopped operations in 2021. We intended to relaunch the company in 2025, but we didn’t have a website or platform. We engaged Matrix Media Solutions (P) Ltd. to help us bring back the website we had. Mainly, we wanted to build a website.
SOLUTION
What was the scope of their involvement?
Matrix Media Solutions (P) Ltd. developed and designed our website, which featured 3–4 pages. We had designs before, which we gave to them, so they worked based on that. As a result, they used similar designs from a previous project with a few customizations. The team used WordPress, HTML5, and Photoshop.
Moreover, the team also managed and scaled the website. They helped me integrate Google Analytics as well.
We wanted to integrate more solutions with Microsoft Dynamics and use them for digital marketing and SEO. However, the scope of work for this project didn’t touch on SEO. I also had previous materials in terms of keywords and meta tags. This will come in the next phase.
What is the team composition?
I communicated with a developer and a project manager.
How did you come to work with Matrix Media Solutions (P) Ltd.?
I’d used another vendor before, but when I wanted to relaunch my company, I went back to Clutch and searched for possible vendors. Matrix Media Solutions (P) Ltd. appeared, and they were reasonable in terms of affordability, ratings, and reviews, so I engaged them.
How much have you invested with them?
We spent $700.
What is the status of this engagement?
We worked together from March–April 2025.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
Matrix Media Solutions (P) Ltd. successfully delivered our website, which received positive feedback and reviews from external people. In fact, most people were pleased with how the website looked in terms of speed, design, and content. The website looked good. Overall, the team was professional and delivered the project on time.
How did Matrix Media Solutions (P) Ltd. perform from a project management standpoint?
Matrix Media Solutions (P) Ltd.'s communication was good. The team was there when I needed to talk to them. They also kept communicating with me in terms of where they were and what they were doing. Sometimes, I didn’t even have to follow up; they told me right away where the problem was.
We had agreed to finish the project in mid-April, but I told them I wanted to do it earlier. They were flexible and pushed to finish it earlier, which was good for me in terms of managing the work and pressure. Regarding communication, we used Google Meet, email, and WhatsApp.
What did you find most impressive about them?
I liked their service delivery. I worked with another developer before and faced issues with them in terms of delays. Matrix Media Solutions (P) Ltd., however, fulfilled my expectations. They were supportive and did whatever I told them to do. It was easy to work with them, so I decided to prolong our engagement.
Even their pricing was good; it was reasonable. Overall, the team's quality and communication were impressive.
Are there any areas they could improve?
No, there wasn’t anything to improve.
Do you have any advice for potential customers?
Working with them will get you true value for money because you get quality work at an affordable price.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
4.5
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Web Dev, SEO, SMM & Advertising for Pet Supplies Brand
AdvertisingSocial Media MarketingWeb Development
Less than $10,000
May 2023 - Oct. 2024
4.0
Quality
4.0
Schedule
4.0
Cost
4.0
Willing to Refer
4.0
"We will happily update this review if our experience changes."
Nov 26, 2024
Owner, Sassy Dog Fashions
Maria L.
Verified
eCommerce
Bethlehem, Pennsylvania
1-10 Employees
Online Review
Verified
Matrix Media Solutions (P) Ltd. developed a WooCommerce website for a pet supplies brand. The team also conducted SEO marketing and social media advertising and maintained the website.
Matrix Media Solutions (P) Ltd.'s price was double that of other vendors. The team's project manager needed constant management of the client to complete tasks and often delivered errors. After six months, the client canceled the marketing support because they were unsatisfied with the results. This review is an update by the client company. The original content is located below the new review.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Owner of Sassy Dog Fashions
Describe what your company does in a single sentence.
We are a small pet supplies brand
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Matrix Media Solutions (P) Ltd. to accomplish?
Develop New Website
SEO Marketing
Social Media Advertising
Ongoing Website Support & Maintenance
SOLUTION
How did you find Matrix Media Solutions (P) Ltd.?
Clutch Site
Why did you select Matrix Media Solutions (P) Ltd. over others?
Good design work
Describe the scope of work in detail. Please include a summary of key deliverables.
Matrix Media built me a brand new woocommerce website with ongoing support support and maintenance as well as advertising services and SEO marketing.
RESULTS & FEEDBACK
How did your relationship with your partner evolve?
The price to design and build the website was nearly double that of the other vendors we had interviewed. Project manager seemed overwhelmed regularly during the website project and needed constant management by me to complete the tasks most often with repetitive emails asking for the same thing to get done. At no time was there a work structure in place and they seemed to move through the project in a random, unorganized way. Matrix Media works without structure for most tasks and often delivered errors such as when the custom product options needed to be brought over. There was frequent communication and contract confusion about what I had discussed with the salesman and what I had paid for. In the end they delivered a reasonable website but I needed to recreate 100 custom product options myself. I asked repeatedly for a more affordable support plan that I was used to paying at the other companies in India but was denied however, eventually they gave me an affordable plan. As a 30 years managerial accountant, I see the billing activity, job quotation process and the treatment of payments seem to be done randomly without structure, integrity and verifiability. There is often confusion due to unclear communication. I have brought this feedback to the salesman in hopes he can make a change going forward to improve communications and procedures. We tried their marketing support but after six months, we cancelled it because we were not satisfied with the results from online advertising and communication issues and some errors, but we were recently offered another marketer. We will happily update this review if our experience changes.
What advice do you have for clients with similar needs to yours?
Have documented contracts
In what ways can they improve?
Use surverys to measure customer satisfaction and improve
Put better accounting systems in place
Improve communications
UPDATED REVIEW
This review was published 11/04/2024
Review Card
Maria L. Owner, Sassy Dog FashionseCommerce
Bethlehem, Pennsylvania
1-10 Employees
May 2023 - Oct 2024
Less than $10,000
Verified
Project Summary Matrix Media Solutions (P) Ltd. built a website for a pet supplies brand. The team also maintained and supported the site and conducted SEO marketing and social media advertising. Feedback Summary Though the website was launched within the client's expected timeframe, the client was dissatisfied with Matrix Media Solutions (P) Ltd.'s work. The team was unorganized and often delivered errors. The team failed to keep the client informed during the process. Overall, it was a negative experience. This review includes the vendor’s response.
BACKGROUND Please describe your company and position.
I am the Owner of Sassy Dog Fashions
Describe what your company does in a single sentence.
We are a small pet supplies brand
OPPORTUNITY / CHALLENGE What specific goals or objectives did you hire Matrix Media Solutions (P) Ltd. to accomplish?
Develop New Website
SEO Marketing
Social Media Advertising
Ongoing Website Support & Maintenance
SOLUTION
How did you find Matrix Media Solutions (P) Ltd.? Clutch Site
Why did you select Matrix Media Solutions (P) Ltd. over others? Good design work Describe the scope of work in detail. Please include a summary of key deliverables. Matrix Media built me a brand new woocommerce website with ongoing support support and maintenance as well as advertising services and SEO marketing.
RESULTS & FEEDBACK What were the measurable outcomes from the project that demonstrate progress or success?
The website was launched in a satisfactory time period
The support jobs were completed ontime
Describe their project management. Did they deliver items on time? How did they respond to your needs?
The price to design and build the website was nearly double that of the other vendors we had interviewed. Project manager seemed overwhelmed regularly during the website project and needed constant management by me to complete the tasks most often with repetitive emails asking for the same thing to get done. Sometimes I emailed her 6x for the same request because they were not done or they were done with errors and nobody bothered to communicate with me or read the emails containing the details and nobody ever checked their work. At no time was there a work structure in place they seemed to move through the project in a random, unorganized way. Matrix Media works without structure and often delivered errors such as when the product options needed to be brought over. First they refused to add the custom product options even though the pushy salesman documented it in the email and verbally in videos to me that his team would be doing them and finally after much demands and frustration they decided to add the project options but approximately 100 products were all done with errors because they never bothered to ask me what the customizations were, they guessed on them or devised their own custom elements and got them all wrong and when they fixed them, they made a master file for all which made things far worse because then the orders were coming through with missing options and that created chaos. It was a lazy way to fix the broken options.
Again, the process of fixing them was full of errors, too and quickly turned to two months of more unorganized chaos delaying the job. In the end, we wound up redoing them all ourselves because they had no integrity. This adding of the product options is the reason I gave them the job so refusing to do them added considerable drain and stress to the experience. In fact there were many drains along the way and it seemed like I had to fight for everything that we discussed in the design phase that eventually they unfairly took away from me. It was a red flag early on and in time other elements of the job which were discussed in the design phase were simply tossed out or denied me during the development phase and excuses were made yet they never told me up front they could not do these elements before I paid them. It was like a series of bait of switches over and over again. I began to mistrust the salesman. Another example of bait of switch was when the salesman told me over and over he would be training me how to use the website and so when I asked him for some training on the custom options plugin he refused and I had to fihgt for 10 minutes alone time with the developer which was all I needed. It's experiences like this throughout the past year that makes me want to run away fast. There was frequent communication and contract confusion about what I had discussed with the salesman and what I had paid for.
I never liked the support after the website went live. My website never needed anything after it went live but they forced to keep spending each month several hundred dollars even though I didn't want new features.
I asked repeatedly for a support plan that I was used to paying at the other companies in India but was denied. I then simply stopped paying his support plan and kept the marketing going for one month longer and during this time I sent him $150 payment asking him to provide me half the value of the plan and he refused again. When I asked for a refund, he gave me many excuses and starting belittling me in a very long letter rather than grant me my measely little refund. I am a small brand with limited funds and I am an older lady he constantly took of advantage of.
The salesman used high pressure and manipulation constantly to sell his ideas and services and early on I already knew I would not be staying with them long. It was promised a support plan to meet my budget would be available but it never was affordable, we found it to be double price of the other companies in India that we had dealt with over the past 11 years and double the price of the services in the USA, too. We reviewed the support work regularly and found the hours reports to be excessive suggesting they were unfairly padding the hours on simple tasks. As a 30 years managerial accountant, I see the billing activity, job quotation process and the treatment of payments seem to be done randomly without structure, integrity and verifiability. There is often confusion due to unclear communication.
Not too long after buying the support plan, we bought advertising services and the salesman claimed his marketer was an expert but after several thousands of dollars in Google ad spend, we had zero sales and we could see the person was not an expert at all. I spent much of my time managing him instead of him managing himself. The SEO services were quite simple and the ranking reports were not intuitive and social media images were done well most times. Although a kind man, we gave the marketing contact six months and ended up terminating the relationship for all services due to high prices, dishonest, and mostly the lack of sales to show for the thousands spent in advertising but overall for stealing $150 from a small business which they never used.
What was your primary form of communication with Matrix Media Solutions (P) Ltd.?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
The workers were kind.
Are there any areas for improvement or something Matrix Media Solutions (P) Ltd. could have done differently?
Use surverys to measure customer satisfaction and improve. Put better accounting systems in place. Improve communications
Star Ratings Quality: 1.5 Schedule: 1.5 Cost: 0.5 Willingeness to refer: 1.5 Overall 1.5
The vendor responded on November 7, 2024.
Dear Maria,
Thank you for sharing your concerns. We appreciate your feedback and value our collaboration.
Upon reviewing our engagement, we believe our team delivered the website and services in accordance with our discussions and approvals. Regular communication ensured timely addressing of requests.
Regarding product options and support plans, we followed the agreed scope and provided transparent, competitive pricing.
For Google Ads, we implemented campaigns as requested, offering alternative strategies to enhance performance. Notably, sales increased through organic efforts and Google Ads toward the end of our engagement.
While we regret any misalignment with your expectations, we believe our efforts were guided by best practices and your stated objectives.
We'll incorporate your feedback to refine our approach.
Best regards,
Matrix Media Team
RATINGS
4.0
Quality
4.0
Service & Deliverables
Schedule
4.0
On time / deadlines
Cost
4.0
Value / within estimates
Willing to Refer
4.0
NPS
Booking Feature Dev for Children's Fitness Franchise
Web Development
Less than $10,000
May - Oct. 2024
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
“They were great at interpreting what I wanted as a result.”
Nov 12, 2024
Project & Marketing Manager, My First Gym
Annabelle Dunn
Verified
Sports
Australia
201-500 Employees
Phone Interview
Verified
Matrix Media Solutions (P) Ltd. built a booking feature for a children’s fitness franchise. The team integrated the feature into the client’s WordPress website and member management software.
The client saw an 11% increase in trial bookings after implementing the new feature. Matrix Media Solutions (P) Ltd. was responsive and communicative via WhatsApp and Google Meet. The team was also great at understanding the client’s vision and translating it into a user-friendly solution.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the project and marketing manager at My First Gym, a children’s fitness franchise in Australia.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Matrix Media Solutions (P) Ltd.?
We wanted to add a feature to our website that would allow parents to book trial classes for their children. We already had booking capabilities, but they were only available for members. As a result, we hired Matrix Media to build a new feature for our website.
SOLUTION
What was the scope of their involvement?
Matrix Media integrated the new feature into our website and member management software. They created a booking platform with a calendar feature where users could enter their child’s details and date of birth. The platform would then provide classes available for that child’s age group. Parents could then book their children directly into the class.
Additionally, Matrix Media applied a discount code to the classes in the backend, automatically zeroing out the price and booking the child straight into the class. The booking would then go directly into our software and sales funnel. The team built the new feature on WordPress. We initially started using this feature on just one of our 15 gyms to ensure customers were happy with it. After implementing it, the team also made some tweaks.
What is the team composition?
We worked with three teammates from Matrix Media, including Sayan, who worked as the lead developer, another developer, and Kaushik, who was our account manager.
How did you come to work with Matrix Media Solutions (P) Ltd.?
Our tech partner found them on a WordPress page that listed service providers. He lined up a call with Matrix Media to discuss the project. We didn’t talk to anyone else; they were the first people we spoke to. We briefed them on the project, and they said they could do it. They also gave us a good price, so we went with them.
How much have you invested with them?
We spent just under $1,200.
What is the status of this engagement?
We started discussions for this project in May 2024, and the engagement lasted until October 2024. The project is finished, but we’ll probably work with them on other projects and tweaks in the future.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
We’ve recently been trialing the new feature at five different gyms, and we’ve seen an uplift in trial bookings, which is up 11%. Even if we didn’t see that result, we’d still find the engagement positive. The new feature has made it more accessible for parents to make bookings.
How did Matrix Media Solutions (P) Ltd. perform from a project management standpoint?
Matrix Media was very responsive, and we didn’t have any issues. We mainly communicated via WhatsApp, but we also had a Google Meet call at the start of the project to ensure we were all aligned. We also had a few group meetings during the project to clarify how their development would integrate with our system.
Are there any employees from the service provider's team that you would like to give a shout-out to in this review?
Sayan was very responsive. I’m not technical at all, so he did a great job figuring out what I meant when I couldn’t articulate it. He understood what I wanted as a client and how that translated into the code. He was great at coming up with solutions; nothing was too hard for him.
What did you find most impressive about them?
They were great at interpreting what I wanted as a result. They could see our vision and build something relevant to achieve it. They translated our needs into something user-friendly that worked seamlessly on our website.
Are there any areas they could improve?
There's nothing Matrix Media could improve on; I’d work with them again. Initially, we didn’t have a good indication of the timeline or when the project was kicking off, but I didn't ask for any clarification on that. When I asked for information about the start date, they told me that they would start working on the project the next day. Everything was fine from there.
Moreover, it would’ve been good if they’d asked me for a list of questions for clarification to determine my non-negotiables and what could change. Still, I could’ve been clearer with that in the briefing.
Do you have any advice for potential customers?
I have no particular advice.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Mobile App Design & Developmet for Government Body
Mobile App DevelopmentUX/UI Design
Confidential
Dec. 2022 - Dec. 2023
4.5
Quality
4.0
Schedule
5.0
Cost
4.5
Willing to Refer
5.0
"Matrix Media Solutions (P) Ltd. had a diverse development team with different areas of expertise."
May 6, 2024
Network Manager, WBHIDCO LTD.
Sukalpa Mallick
Verified
Government
Kolkata, India
201-500 Employees
Phone Interview
Verified
Matrix Media Solutions (P) Ltd. designed and developed a mobile application for a government body that had an amusement park. The team used React Native and offered technical support after the app's launch.
Matrix Media Solutions (P) Ltd. successfully launched the client's app, who saw a good response and had a good number of downloads. The client's app had a four-star rating on app stores. The team showcased impressive expertise and guidance. The team met the project's budget and deadlines.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I'm the network manager at a government body. We have an amusement park.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Matrix Media Solutions (P) Ltd.?
We wanted to develop a mobile application for navigation within our premises. Our goal was to produce a fully functional app along with its proper documentation.
SOLUTION
What was the scope of their involvement?
Matrix Media Solutions (P) Ltd. started documenting and preparing the app's wireframes. After we confirmed the wireframes, the team designed and developed the app. Our mobile app is cross-platform for iOS and Android devices, and I think the team used React Native. Matrix Media Solutions (P) Ltd. integrated a map into our application where we highlighted interesting points in the park. Users can locate themselves within the app and get directions to reach these interest points.f
What is the team composition?
I had one main point of contact, although I don't know how many teammates worked on the project.
What is the status of this engagement?
We worked with Matrix Media Solutions (P) Ltd. from December 2022–December 2023. The team completed the app in the middle of 2023 and offered technical support for four months after the app's launch.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
We had an excellent response to our mobile app. We installed QR codes at the park's gates so visitors could install the app. We noticed our visitors use the app when they come to the park and usually uninstall it after they leave. Although we may not have high installation numbers on application stores, our download numbers were good. We had a four-star rating in application stores. Matrix Media Solutions (P) Ltd. met our expectations.
How did Matrix Media Solutions (P) Ltd. perform from a project management standpoint?
Matrix Media Solutions (P) Ltd. delivered work on budget and almost on time. Our app required on-field demonstrations, and after fixing some things, the team finished the app almost on deadline.
What did you find most impressive about them?
Matrix Media Solutions (P) Ltd. had a diverse development team with different areas of expertise. When we stumbled on something, the team gave me good guidance and sorted things out.
Are there any areas they could improve?
I can't mention anything for the team to improve.
Do you have any advice for future clients of theirs?
I suggest contacting Matrix Media Solutions (P) Ltd. and scheduling a call because their business team is good. The team always gets in touch in time.
RATINGS
4.5
Quality
4.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
5.0
NPS
UX/UI Design & Mobile App Dev for Marketing Company
Mobile App DevelopmentUX/UI Design
Confidential
Oct. 2022 - Mar. 2023
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They understood our requirements perfectly, and they delivered the project on time."
Oct 16, 2023
Founder & Director, Gulluck
Dipanjan Banerjee
Verified
Advertising & marketing
Kolkata, India
201-500 Employees
Online Review
Verified
Matrix Media Solutions (P) Ltd. designed and developed a mobile app for a marketing company. The solution allowed users to purchase and attend video courses.
Matrix Media Solutions (P) Ltd. delivered a functional solution that aligned with the client's requirements and expectations, resulting in a successful project. The team worked efficiently and accurately throughout and exhibited a thorough understanding of the client's needs and goals.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Founder, Investor, Director of Gulluck
Describe what your company does in a single sentence.
Our company has created a product/brand that is ready (in Beta Test Mode) curating Pre-Recorded Online Sessions that impart (for now) important Skills that are focussed to help increase the employability of students passing out, those already employed looking for jobs as well as young professionals who will need to remain employable in their entire professional journey.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Matrix Media Solutions (P) Ltd. to accomplish?
Create a Smart and Efficient App for our product
SOLUTION
How did you find Matrix Media Solutions (P) Ltd.?
Online Search
Referral
Why did you select Matrix Media Solutions (P) Ltd. over others?
High ratings
Pricing fit our budget
Good value for cost
Referred to me
How many teammates from Matrix Media Solutions (P) Ltd. were assigned to this project?
6-10 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
The aim was to build a mobile application where a user can purchase courses (in video format) which the user(a student) can use to prepare themself to deal with the corporate life and succeed.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
They have developed the mobile app and its working according to our expectations
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Yes on time. Quick
What was your primary form of communication with Matrix Media Solutions (P) Ltd.?
In-Person Meeting
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
They understood our requirements perfectly, and they delivered the project on time.
Are there any areas for improvement or something Matrix Media Solutions (P) Ltd. could have done differently?
Even though I am very finicky about quality, speed and accuracy, I did not find a single thing that I could complain about.
RATINGS
5.0
"Super ecstatic"
Quality
5.0
Service & Deliverables
"Absolutely amazing"
Schedule
5.0
On time / deadlines
"Always met milestones before time"
Cost
5.0
Value / within estimates
"Thanks to MatrixMedia, my project cost was practically halved because of creative solutions"
Willing to Refer
5.0
NPS
"Hiring MatrixMedia for your projects will be best decision you will be taking
Web Development for Electric Product Manufacturer
Web Development
Less than $10,000
Feb. - May 2023
5.0
Quality
4.5
Schedule
5.0
Cost
4.5
Willing to Refer
5.0
"They consistently maintained the timeline of their deliverables."
Oct 12, 2023
IT Head, Vishva Electrotech Ltd
Debojyoti Mitra
Verified
Consumer products & services
Kolkata, India
201-500 Employees
Online Review
Verified
Matrix Media Solutions (P) Ltd. developed a website for an electrical product manufacturer. The team built the platform on HTML wireframes, hosted the site, and integrated several functions and features.
Matrix Media Solutions (P) Ltd. completed the project within the given timeframe, much to the client's delight. The team strictly adhered to the requirements, and internal stakeholders were particularly impressed with the service provider's consistency and adaptability.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the IT Head of Vishva Electrotech Ltd (Polar)
Describe what your company does in a single sentence.
This is one of the leading electrical product manufacturing companies in India
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Matrix Media Solutions (P) Ltd. to accomplish?
Development of website
SOLUTION
How did you find Matrix Media Solutions (P) Ltd.?
Online Search
Why did you select Matrix Media Solutions (P) Ltd. over others?
Close to my geographic location
How many teammates from Matrix Media Solutions (P) Ltd. were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Scope of Site development:
Following Pages & sections were developed:
Home
About Company
Corporate profile
Vision & Mission
Core values
Quality Control
CSR Products network
Carriers
Customer Support
Contact Us.
Following features included:
Site Search
Responsiveness and Multi Device Compatibility
Site Map
Automatic Site Translation to a choosen language
Integration with interactive digital document viewer tools for Reports and Brochures and Documents
Integration with social Networking Application like Twitter, Linkedin & Facebook
Web Forms for Data Capture
Photo gallery with Zoom Functions for enhanced viewing
News & Events
Cross browsers support (Chrome, Firefox, Opera etc) apart from Internet explorer
Template Management
Easier Module management
Search Engine friendly Deliverables:
Visualization of the proposed site
HTML Wireframe
Developed Site
Hosted in Client environment (We recommend a good Linux environment to host the application)
Making the system go-live
Admin panel (with admin login details)
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Submission of Wireframes Completion of design of pages Completion of backend coding submission of testing links
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Better understanding of requirements prompt response of mail communication Flexible of onsite meeting Flexible of change request In time completion of defined milestone
What was your primary form of communication with Matrix Media Solutions (P) Ltd.?
In-Person Meeting
Virtual Meeting
What did you find most impressive or unique about this company?
They consistently maintained the timeline of their deliverables.
Are there any areas for improvement or something Matrix Media Solutions (P) Ltd. could have done differently?
In my project, I did not find such area till now.
RATINGS
5.0
Quality
4.5
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
5.0
NPS
Showing 1-10 of
41 Reviews
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