Matrix Media Solutions (P) Ltd.

BACKGROUND

Introduce your business and what you do there.

I’m the marketing director at a home decor company that works through online channels and a network of wholesalers and retailers in India. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Matrix Media Solutions (P) Ltd.?

We wanted to build a website. 

SOLUTION

What was the scope of their involvement?

Matrix Media Solutions (P) Ltd. developed our website. I provided them with a template, and the team built the site using WordPress. 

What is the team composition?

I worked with around five teammates from Matrix Media Solutions (P) Ltd. Our main point of contact was a marketing team member.

How did you come to work with Matrix Media Solutions (P) Ltd.?

We found them online.

How much have you invested with them?

We spent around ₹500,000 (approximately $6,000 USD). 

What is the status of this engagement?

We worked together from July–October 2022. 

RESULTS & FEEDBACK

Describe the impact this engagement has had on your business. 

Although Matrix Media Solutions (P) Ltd. delivered the website, the impact I hoped for didn’t happen. We wanted more traffic on our website, among other things, which wasn’t achieved. 

How did Matrix Media Solutions (P) Ltd. perform from a project management standpoint?

They went over budget. Although we had an internal delay, there was no delay from Matrix Media Solutions (P) Ltd.’s side. 

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

I want to highlight our main point of contact's work.  

In what specific areas can they improve?

They could have delivered a much more detailed proposal. 

What advice do you have for clients with similar needs to yours?

Request a detailed proposal and have someone from your IT team discuss it with Matrix Media Solutions (P) Ltd.

UPDATED REVIEW

This review was published on September 11, 2023.

Marketing Executive, Home Decor Store

eCommerce

11-50 Employees

India

Confidential

Jun 2022 - Dec 2022

Project summary

Matrix Media Solutions (P) Ltd. has developed an e-commerce store for a home decor company, including accounting and statistical record-keeping features. They also provide the client with SMM and SEO services.

Feedback summary

Matrix Media Solutions (P) Ltd. is still working on developing the e-commerce store. Although they have provided poor-quality digital marketing services, they are highly responsive to the client's needs. Their creativity and pricing strategies are hallmarks of their work.

BACKGROUND

Please describe your company and position.

I am the Marketing executive of an ecommerce company

Describe what your company does in a single sentence.

A online luxury home decor store

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Matrix Media Solutions (P) Ltd. to accomplish?

• Website

SOLUTION

How did you find Matrix Media Solutions (P) Ltd.?

Online Search

Why did you select Matrix Media Solutions (P) Ltd. over others?

High ratings

How many teammates from Matrix Media Solutions (P) Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

it started with making an Ecom store with all accounting, statistical records, processing of sales & tax. Then we hired them for social media & SEO

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

A working Ecom store. Digital marketing front was not good

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were highly responsive to our needs.

What was your primary form of communication with Matrix Media Solutions (P) Ltd.?

Email or Messaging App

What did you find most impressive or unique about this company?

Pricing strategies

Are there any areas for improvement or something Matrix Media Solutions (P) Ltd. could have done differently?

crativity

Star Ratings

Overall rating: 3

Quality: 3

Cost: 2

Schedule: 3.5

Willing to refer: 3

BACKGROUND

Please describe your company and position.

I am the MD of a financial services company

Describe what your company does in a single sentence.

We provide Banking service based on latest technology not only in Cities and Towns but also in Rural Bengal.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Matrix Media Solutions (P) Ltd. to accomplish?

• develop and manage website, server and official emails

SOLUTION

How did you find Matrix Media Solutions (P) Ltd.?

tender

Why did you select Matrix Media Solutions (P) Ltd. over others?

• High ratings
• Pricing fit our budget

How many teammates from Matrix Media Solutions (P) Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

to develop our corporate website, maintain, manage, upload tenders, manage server and corporate emails.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

to develop the website and do regular maintanance.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

yes on time.

What was your primary form of communication with Matrix Media Solutions (P) Ltd.?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I am impressed by their commitment, expertise level, and communication.

Are there any areas for improvement or something Matrix Media Solutions (P) Ltd. could have done differently?

no

BACKGROUND

Please describe your company and position.

I am the Director of a Digital Marketing Agency

Describe what your company does in a single sentence.

Digital Marketing Agency

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Matrix Media Solutions (P) Ltd. to accomplish?

• Magento Support

SOLUTION

How did you find Matrix Media Solutions (P) Ltd.?

Online Search

Why did you select Matrix Media Solutions (P) Ltd. over others?

• High ratings
• Company values aligned

How many teammates from Matrix Media Solutions (P) Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Matrix were commissioned to support us on a number of Magento based ecom websites. The scope of work includes general maintenance, updates and bug resolutions, and full magento design and development projects.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Matrix have maintained a high level of work, ensuring that tasks are completed as requested, and that work is properly tested before production. The level of understanding of Magento is clear, and this expertise has ensured that both simple and complex tasks have been undertaken efficiently.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Matrix always work to properly understand briefs before starting work. Any confusion is ironed out before the work is undertaken. We always find communication to be outstanding.

What was your primary form of communication with Matrix Media Solutions (P) Ltd.?

Email or Messaging App

What did you find most impressive or unique about this company?

Their communication skills were impressive.

Are there any areas for improvement or something Matrix Media Solutions (P) Ltd. could have done differently?

n/a

BACKGROUND

Please describe your company and your position there.

I am the CEO of the firm. It is a consulting firm.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Matrix Media Solutions (P) Ltd.?

We hired Matrix to develop our website.

SOLUTION

How did you select this vendor and what were the deciding factors?

I selected them through Upwork. I really had a great relationship with Kaushik and decided to work with them based on his professionalism.

Describe the project in detail and walk through the stages of the project.

We needed a logo and website designed and so they created our logo, favicon, and website using a WordPress template that we decided. They listened to our suggestions and revisions and helped us deliver a good website.

How many resources from the vendor's team worked with you, and what were their positions?

We had Kaushik and Bishvajit. There were some other workers in the background, but we dealt with Kaushik and Bishvajit.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The website is nice and is published at ercexpertteam.com

How effective was the workflow between your team and theirs?

It was effective. We communicated through WhatsApp and Google Meet.

What did you find most impressive or unique about this company?

I was impressed by their work ethic and dedication to the client.

Are there any areas for improvement or something they could have done differently?

There were certain typos and scheduling delays. Some corrections we had to be mentioned twice. They do not work weekends and some workers had days of leave, so there are some things to button up in regards to making corrections quicker and scheduling things, but overall, a successful and great working relationship.

BACKGROUND

Please describe your company and your position there.

I am the initial idea generator for a mobile app to help small communities with their administrative tasks.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Matrix Media Solutions (P) Ltd., and what were your goals?

I contracted with Matrix Media to design and construct this app and its associated APIs and back end. While I may have presented an initial idea, I depended on the Matrix Media team to flesh out some of the details since they are the technology and development partner.

SOLUTION

How did you select this vendor and what were the deciding factors?

I reached to various development companies which had at least 50 employees and were conversant with working with startups to help them develop and maintain apps and the tech stack.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The scope of work was everything after presentation of the detailed idea, up to the creation of the first release to be used for determining product-market fit. This included functional requirement determination, wireframing, app design schema, API and backend design, cross-platform coding, testing and support. (The app was to run on Android and iOS platforms).

How many resources from the vendor's team worked with you, and what were their positions?

At least 9 individuals worked with me that I am aware of, and there may have been more. Their functional areas were General Manager Project Manager UI designer App developers (React Native) Full Stack Developers (NodeJS, MongoDB) QA Engineers

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The Matrix Media team was very collaborative and responsive at every stage of the project. From the idea to the functional requirements, they helped refine many general needs into specific requirements, and then they were very creative and professional in the app design and wireframing. Finally, they managed the code construction phase on time, and provided many opportunities for us to provide feedback during the construction.

Describe their project management style, including communication tools and timeliness.

Matrix Media shared an overall budget and timeline, and worked with me to enhance these based on a deeper dive into requirements analysis. They kept me updated on the timeline and the progress, and made sure that every item was completed to my satisfaction before raising an invoice for each milestone.

What did you find most impressive or unique about this company?

They were very professional and collaborative during the entire process, and I have been impressed with the capabilities of both the leadership team, as well as all the team members.

Are there any areas for improvement or something they could have done differently?

Nothing comes to mind. Keeping in mind the ambiguity of my initial ideas, the Matrix Media team did an admirable job in providing structure to the process.

BACKGROUND

Please describe your company and your position there.

I am the CEO and Co-founder of a startup company focusing on educating people and equipping them with Data Science skills.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Matrix Media Solutions (P) Ltd.?

As a startup, there is usually a need for a company website, where you showcase your brand to people. So this is where Matrix Media came in.

SOLUTION

How did you select this vendor and what were the deciding factors?

Their previous work projects looked really amazing, as well as the well organized team that is focused in ensuring that they meet the project's objectives in time.

Describe the project in detail and walk through the stages of the project.

Project started with the preparation of the design idea of how the blog website would eventually look. Worked in teams, with each member working on a specific task. The home page, about page and blog page were all then designed and developed successfully. Fine tuning of the results to ensure that I got the best design. Once that was done, the project was coming to an end.

How many resources from the vendor's team worked with you, and what were their positions?

In total we had 4 people, the business development manager, the web designer and developer, and I.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

I'm so happy that the blog website is now live and I'm doing my best to keep content up to date. It's picking up and I can now find that some people are already contacting me, which to me I consider as a success.

How effective was the workflow between your team and theirs?

The communication was in the best level as each one of us had a specific job to perform. This is the advantage of specialization, where you get to put your skills in your key area of expertise to the utmost level.

What did you find most impressive or unique about this company?

Their way of organization and handling of my project, which was very fast. They, as well, provided me with very reliable advice that saw me a long way in saving some costs. Above that, their quality of work was impressive.

Are there any areas for improvement or something they could have done differently?

I love the way they involved me from the very start to the very end.

BACKGROUND

Please describe your company and your position there.

Sports gear and boxing equipment. Position: Founder

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Matrix Media Solutions (P) Ltd., and what were your goals?

Our products provides a unique padding systems which are proprietary to our company. We had to create an animation to describe the mechanism of actions.

SOLUTION

How did you select this vendor and what were the deciding factors?

Relationship on linked in

Describe the video(s) and the process in detail, including the project steps and all stages of production.

45 seconds animation explaining how the boxing glove padding contracts and expand on impact to provide better protection to athletes

Who did you work with and what was the feedback process like?

Dipyendu Mondal is very thoughtful and detail person. He helped a lot

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We gained an investor and customers understood what separates us from the rest

Describe their project management style, including communication tools and timeliness.

Timelines are very short but their team was very flexible with edits and revisions.

What did you find most impressive or unique about this company?

They were able to make animation for padding. Typically things like padding are harder to be put in animation. They also made the model boxing glove identical to our actual glove

Are there any areas for improvement or something they could have done differently?

No, I love the team

BACKGROUND

Please describe your company and your position there.

I am a motivational speaker, author, entrepreneur and the president of Global Maritime Community.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Matrix Media Solutions (P) Ltd., and what were your goals?

Owing to my personal experience, my aim is to reach out to maximum number of seafarers across the globe and help them to include in my community. The main challenge here for me was to reaching out to the target community. The long-term purpose of developing the community is to sell my books and training course

SOLUTION

How did you select this vendor and what were the deciding factors?

Got reference from some international friends.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

For my project I needed the use of social media analytics tool

How many resources from the vendor's team worked with you, and what were their positions?

• 1 Project Manager
• 2 Digital Marketing Executives
• 4-5 Graphic Designers
• 1 Content Writer

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Growth in the social media traffic

How effective was the workflow between your team and theirs?

We held regular weekly meetings

What did you find most impressive or unique about this company?

They have excellent designs

Are there any areas for improvement or something they could have done differently?

The company can work on developing their communication channels.

BACKGROUND

Please describe your company and your position there.

I'm the Marketing Executive at Desai Jewellers Pvt Ltd, a leading costume jewellery brand in India. We at Desai Jewellers Pvt Ltd, provide a complete range of imitation Jewellery, costume Jewellery, Gold Plated Jewellery, Antique, Kundan Jewellery etc.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Matrix Media Solutions (P) Ltd., and what were your goals?

We wanted to develop an E-Commerce website and a jewellery app through which customers can place orders and then we hired Matrix Media for the same. After that we also decided to start digital marketing for our website with them.

SOLUTION

How did you select this vendor and what were the deciding factors?

We are planning to develop our website and app with a Kolkata based professional company. One of my colleagues gave reference of Matrix Media as they are popular in Kolkata for these kind of works. We contacted them for the quotation. The quotation was satisfying and cleared by our higher management and MD sir and then finally we had started working with them. I was managing their work.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Development of complete website, Mobile app Development, Digital Marketing Website Development: Wireframes web page design in Photoshop HTML integration Magento theme development 3rd Party API and extensions integrations For mobile app: UI/UX design of screens including splash screen web service development mobile app build development in native. For Digital Marketing: We hired them to manage complete digital marketing works like SEO, PPC, social media campaigns.

How many people from the vendor's team worked with you, and what were their positions?

A Project Manager was assigned for this project. One web designer, one UI designer, Graphic personnel for proper wire framing/screens, one web developers, one senior mobile app developer, two digital marketing executives were involved for the entire process. One server guy was also there to provide support for server set up.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The website is pretty good. And the campaigns worked well. We have started receiving orders and gradually the sales had increased.

Describe their project management style, including communication tools and timeliness.

The style of giving demo was pretty impressive. We were completely satisfied each time when they gave us demo of any section. Communication was good. They come to our office on regular basis for meeting to clarify any issue. They come to our office on regular basis to conduct the live sessions on social media channels. They are punctual.

What did you find most impressive or unique about this company?

I appreciate the commitment to successful project completion and the ability to connect with the CEO at any time if there was a question or concern.

Are there any areas for improvement or something they could have done differently?

No such things, they are committed.

BACKGROUND

Please describe your company and your position there.

We are a consulting firm and I am the director.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Matrix Media Solutions (P) Ltd., and what were your goals?

We hired Matrix n Media for custom web development projects and we are continuing to deal with them for various projects.

SOLUTION

How did you select Matrix Media Solutions (P) Ltd. and what were the deciding factors?

We have been dealing with Matrix n Media for a few years now and their ability to complete the projects before the deadline has always impressed me.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Private. We have been dealing with Matrix n Media regularly for web development and App development projects

How many people from the vendor's team worked with you, and what were their positions?

8 to 10

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

These vary depending on the project however they have always delivered quality work before deadline.

Describe their project management style, including communication tools and timelines.

We received regular updates from the Project Manager and the projects have always been completed before time.

What did you find most impressive or unique about this company?

We had direct contact with the all the team members working on our projects, due to this we were able to report issues and communicate directly to the responsible team member and the issues were resolved very quickly.

Are there any areas for improvement or something they could have done differently?

Not for our project.