Masterly

BACKGROUND

Please describe your company and position.

I am the Product manager of Trackimo

Describe what your company does in a single sentence.

Trackimo is a US company, specializing in highly reliable and effective tracking solutions. The company's end-to-end global IoT platform provides personal safety and tracking solutions to more than 500,000 consumers and more than 50 enterprise clients worldwide.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Masterly to accomplish?

• We hired Masterly to redesign our website in order to improve its performance.

SOLUTION

How did you find Masterly?

Referral

Why did you select Masterly over others?

Pricing first our budget, Good value for cost, Company values aligned

What was the size of Masterly’s team?

2-5 Employees

What was your primary form of communication with Masterly?

Virtual Meeting, Email or Messaging App

Describe the scope of work in detail. Please include a summary of key deliverables.

They started with a discovery phase that consisted of a survey, competitor research, and a workshop. They did a good job observing our brand, requesting metrics from our website performance, approving the main user flows, and providing a hypothesis on how to decrease the bounce rate and increase conversions for a specific range of products.

They also provided a comprehensive UX audit of our website that included the main business objectives, full information architecture, top weaknesses, and key findings on the UI/UX improvements. What was interesting is that they used a mobile-first approach.

Once that was done, they shared wireframes with us, and after minor revisions, they transformed them into high-fidelity designs along with the design system. For some pages, they provided a few options so we could launch A/B tests.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Website traffic

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Our communication was via email and WhatsApp, so we received fast updates on everything. We also have online meetings as needed. We received updates on each project eveyry 1-3 days that helps me easily collect all feedback from my internal steakholders.

What did you find most impressive or unique about this company?

The most impressive thing is their customer management approach. They always ensure we are satisfied with the results and we have never had any unsolved issues.

Are there any areas for improvement or something {provider_name} could have done differently?

We don't have anything in mind to be improved. They are great!

BACKGROUND

Please describe your company and position.

I am the Chief Sales Officer of ExtelaSoft

Describe what your company does in a single sentence.

ExtelaSoft is a software development company, and we specialize in Web and Mobile development services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Masterly to accomplish?

• We had a customer from the US with a request to build a FinTech SaaS Web and Mobile app from scratch, where design was a significant part of the project. Since we are focused on development mostly, we have faced a lack of expertise in UI/UX, especially in developing user flows, wireframes, and design system.

SOLUTION

How did you find Masterly?

Online Search

Why did you select Masterly over others?

• Great culture fit
• Good value for cost
• Company values aligned

What was the size of Masterly’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Masterly has displayed an impressive level of expertise and professionalism in designing the app. The user flows and wireframes they have produced are meticulously crafted, while the high-fidelity designs are a testament to their attention to detail. Their fully responsive design system, with its extensive range of breakpoints, is an exemplar of adaptability, catering to a wide range of devices seamlessly.

Moreover, Masterly's commitment to usability testing and user-centric design has led to a significant increase in the CLTV of the product. In conclusion, Masterly has demonstrated an exceptional level of skill and competence in delivering a top-notch design solution. Without hesitation, I would recommend their services to anyone seeking high-quality design and development services.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Our team wasn't sure that we were able to deliver this project, but once we started our collaboration with Masterly, they were able to deliver quality work quickly and their team was extremely knowledgeable about their field of expertise.
• Their interaction was also very agile, making the project run smoothly. We were particularly impressed with their ability to step in and complete the work that our team lacked the expertise for. Overall, we view our engagement with Masterly as a success and would highly recommend their services to others.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

It has been a great experience for our team. From a project management standpoint, they performed exceptionally well. They shared regular updates, kept us informed about progress, and we always had a clear understanding of the project timeline. Masterly also managed our expectations perfectly throughout the engagement, ensuring that we were aligned on deliverables and timelines.

Additionally, we were impressed with how easy it was to communicate with Masterly's team, especially their CEO. We added them to our Slack chat and they were always available to answer our questions or provide updates. This level of accessibility and responsiveness was a huge plus for us and made the engagement even more seamless.

What was your primary form of communication with Masterly?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was their approach to briefing the project and diving deeply into our product and brand. They performed a dedicated session to align with all our stakeholders and understand their preferences and business needs.

This approach was invaluable as it helped us to avoid endless revisions and ensure that we received precisely what we expected. Any feedback we provided was about minor adjustments, and we were always confident that we were aligned with Masterly's team throughout the engagement.

Are there any areas for improvement or something Masterly could have done differently?

To be honest, we haven't identified any areas where Masterly could improve. We were impressed with their project management approach, communication, expertise, and attention to detail.

BACKGROUND

Please describe your company and your position there.

I am a CMO at ONEBRUSH GmbH, we work in the Healthcare industry. Our product is a smart toothbrush connected to our mobile app which is called dentinostic.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Masterly?

We hired Masterly to design our eCommerce website and the Design System for ONEBRUSH as well as our mobile App.

SOLUTION

How did you select this vendor?

We had a number of conversations with different companies before finding Masterly, but none of them were able to fully bring our vision for the website and app to life. Masterly was the only one who fully understood our needs and delivered a truly outstanding solution that exceeded our expectations.

Describe the project in detail and walk through the stages of the project.

All phases of the project were streamlined and efficient. From the initial discovery call, the onboarding process was smooth and we were provided with a comprehensive roadmap of the project. They meticulously prepared the briefing and all iterations were optimized to the highest degree. I was highly impressed with the progress, updates and the level of communication.

How many resources from the vendor's team worked with you, and what were their positions?

We collaborated with a designated primary representative from Masterly and technical specialists were brought in as needed to provide a comprehensive and professional perspective for each solution.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Given the complexity of our product ecosystem, it was imperative to establish a comprehensive Design System that would enable scalability and consistency across all of our products. Masterly delivered a meticulously prepared set of assets for all components, including a highly intuitive structure and navigation. Additionally, they developed a website that employed a robust Conversion Rate Optimization strategy and a mobile-first design approach, as confirmed through subsequent usability testing.

How effective was the workflow between your team and theirs?

Clear lines of communication were maintained throughout the entire process between our teams. We received the highest level of support from the Masterly team.

What did you find most impressive or unique about this company?

Masterly was highly professional and attentive to our vision. They provided valuable insights and presented well-reasoned solutions that aligned with our objectives.

Are there any areas for improvement or something they could have done differently?

We were extremely satisfied with our experience of working with Masterly, and we are pleased to continue our partnership with them today.

BACKGROUND

Please describe your company and position.

I am the VP GLOBAL FINANCIAL SERVICE of Altair Global

Describe what your company does in a single sentence.

Since 1989, Altair Global has been delivering exceptional mobility experiences to customers and clients worldwide. Supported by sophisticated, dynamic technology, our focus on experience management drives continuous improvement and innovation in our full-service global assignment and relocation service.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Masterly to accomplish?

• We hired Masterly to make eye-catching graphics that would match our brand, improve our marketing materials, and help us get more attention online.attention online.

SOLUTION

How did you find Masterly?

• Online Search
• Clutch Site

Why did you select Masterly over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Masterly's Team designed things like social media posts, flyers, and banners for us. They made sure everything looked professional.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The graphic helped us stand out more. Our posts reached more people, and we started getting more messages and interest from potential customers.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They sent the work on time and were quick to reply and make any changes we ask for.

What was your primary form of communication with Masterly?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was impressed by how creative they were and how well they understood our style and ideas.

Are there any areas for improvement or something Masterly could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Managing Director & CAO of Hodes Weill & Associates

Describe what your company does in a single sentence.

Hoedes Weill is a lleading, global capital advisory firm focused on real estate, infrastructure and other real assets. Founded by David Hodes and Doug Weill in 2009, the firm offers specialist advice and capital raising services on a global basis to investment and fund managers, from its offices in New York, Hong Kong, London, Amsterdam and Tokyo. Veteran Leadership: Six senior partners with an average of 33 years in the institutional real estate market, and extensive advisory and capital raising experience

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Masterly to accomplish?

• We hired Masterly to develop a cohesive and professional brand identity for Hodes Weill & Associates. Our goal was to elevate our brand’s presence in the financial services industry, ensure consistency across all touchpoints, and better communicate our values, credibility, and global reach.

SOLUTION

How did you find Masterly?

• Referral
• Clutch Site

Why did you select Masterly over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Masterly were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They started by learning about our company goals, values, and audience, then built a clear brand strategy that reflected who we are in the financial services space.

We really got to know their team, their process and their overall work ethic. Their team was with us every step of the way.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The branding work Masterly team delivered gave Hodes Weill & Associates a strong and professional visual identity that helped us stand out in the financial services space. As a result, we’ve seen increased interest from partners, more consistent brand recongnition. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Masterly and his team managed the project very efficiently. They delivered each stage of the branding process on time and kept us updated throughout the project. Their team are really trustworthy. 

What was your primary form of communication with Masterly?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Overall, We had an amazing experience while working with Masterly's Team. They are highly recommended for those who need their Service. 

Are there any areas for improvement or something Masterly could have done differently?

No issues on this project. I am so happy with how everything started and finished!

BACKGROUND

Please describe your company and position.

I am the Global Delivery Manager of Skywaves Rise

Describe what your company does in a single sentence.

Skywave Rise is a staffing, recruiting, and strategic consulting firm based in London, England. The company specializes in IT talent acquisition and organizational development, focusing on building high-performing teams for technology-driven industries. With a team of 51–100 employees, Skywaves Rise emphasizes data-driven solutions and flexible employment models,Including Contract Position

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Masterly to accomplish?

• Design a clean, intuitive UI/UX for our web application.
• Ensure the design was scalable and aligned with our brand identity.

SOLUTION

How did you find Masterly?

• Online Search
• Clutch Site

Why did you select Masterly over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Masterly were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Masterly handled the complete UI/UX design for our web-based platform. Their scope included wireframing, user journey mapping, and high-fidelity UI designs. They began with a discovery phase to understand our product goals, target users, and technical requirements.

Key deliverables included:

Detailed user flow diagrams and low-fidelity wireframes
Fully responsive UI designs for both desktop and mobile
A complete design system with reusable components
Interactive prototypes for developer handoff

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The UI/UX design delivered by Masterly led to clear improvements in our platform’s performance:

User engagement increased due to more intuitive navigation.
Bounce rates on key pages decreased noticeably.
The onboarding experience became smoother, with fewer users dropping off during sign-up.
We received positive feedback from both internal stakeholders and end users regarding the design’s clarity and professionalism.

These outcomes confirmed that the new design significantly enhanced user experience and aligned with our business goals.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Masterly managed the project efficiently and met all deadlines. They communicated clearly, responded quickly to feedback, and were flexible with our evolving needs. The entire process was smooth and Well Organized

What was your primary form of communication with Masterly?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Masterly's ability to blend modern design with user-focused functionality was impressive. They delivered clean, intuitive interfaces that aligned perfectly with our goal.

Are there any areas for improvement or something Masterly could have done differently?

No, There is none.

Masterly highly is recommended for others who needs their service

BACKGROUND

Please describe your company and position.

I am the CEO/Founder of Light Financial

Describe what your company does in a single sentence.

We help people manage their money more easily with an AI that integrates with your personal life. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Masterly to accomplish?

• We hired Masterly to get MVP design powered with AI for our FinTech mobile app.

SOLUTION

How did you find Masterly?

Referral

Why did you select Masterly over others?

• High ratings
• Portfolio

How many teammates from Masterly were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Masterly took our initial wireframes and expertly transformed them into a fully functional MVP mobile app prototype. They crafted a distinctive logo that perfectly captured the app’s innovative identity. Their design delivered a seamless and user-friendly interface, incorporating dynamic dashboards with intuitive, color-coded graphs to provide clear insights into income and spending trends. Additionally, they conducted comprehensive customer journey mapping to refine and optimize the overall user experience, ensuring the app met both user and business goals. We highly recommend Masterly for their exceptional expertise in UX/UI design and mobile solutions, especially for AI-integrated applications.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They successfully delivered a complete mobile app prototype, transforming initial wireframes into a polished, functional design. The MVP was specifically created to showcase the app's potential to investors, highlighting its innovative features and seamless user experience. The prototype served as a powerful tool for demonstrating the app’s market viability and securing stakeholder interest.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They have showcased exceptional project management skills by keeping us consistently informed via mesengers and calls. Transparency has been maintained throughout the process, providing progress updates and all deliverables delivered on time. Their responsiveness to our needs has been remarkable, offering practical and efficient solutions. Their professionalism have made the entire experience seamless and highly satisfying.

What was your primary form of communication with Masterly?

Virtual Meeting

What did you find most impressive or unique about this company?

Their exceptional attention to detail never fails to impress us. Masterly focused on the business side of our collaboration, taking the time to understand our goals and carefully examining every detail. Another quality is their proactive approach and willingness to help with any task, optimizing our processes and reducing the need for additional suppliers. It is nice to have such a reliable partner where you can get a wide range of services and comprehensive support. Above all, Masterly created effective collaboration in a professional and accessible environment. We will definitely return for their design services.

Are there any areas for improvement or something Masterly could have done differently?

We are absolutely satisfied with the work with Masterly and its result, so we have no comments or recommendations. Everything was top notch!