Mascot Software

BACKGROUND

Please describe your company and position.

I am the CEO of equality

Describe what your company does in a single sentence.

IT SUPPORT

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mascot Software to accomplish?

• custom web and mobile solutions

SOLUTION

How did you find Mascot Software?

• Online Search
• Referral

Why did you select Mascot Software over others?

• High ratings
• Pricing fit our budget

How many teammates from Mascot Software were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of WorkThe project covers the design, development, testing, and deployment of a custom software solution tailored to the client’s needs. The goal is to deliver a reliable, scalable, and user-friendly application that meets business and technical requirements. Main ActivitiesRequirements & Planning – Gather and document functional and technical requirements.Design – Create UI/UX designs and system architecture.Development – Build front-end, back-end, and database components; integrate APIs.Testing – Perform functional, integration, and user acceptance testing.Deployment – Launch the final version in the production environment.Documentation & Training – Provide user manuals and train key users.Support – Offer post-launch maintenance and bug fixes. Key DeliverablesRequirements specification documentUI/UX designs and prototypesFully developed and tested applicationDeployment and configuration setupUser and technical documentationTraining materials and sessionsPost-launch support and maintenance report

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Measurable Outcomes
Functional Completion – Percentage of features implemented vs. planned (e.g., 100% of approved features delivered).
Bug/Error Rate – Number of critical and major bugs reported during testing (goal: ≤5 critical bugs).
User Acceptance – Percentage of UAT test cases passed (goal: ≥95%).
Performance Metrics – System response time, load capacity, and uptime (e.g., average response time <2 seconds, 99% uptime).
Adoption & Usage – Number of active users after launch or system utilization rate (e.g., 90% of staff using the system regularly).
Delivery Timelines – Milestones completed on schedule (e.g., all phases delivered within agreed timeframe).
Client Satisfaction – Feedback rating from client on functionality, usability, and support (e.g., ≥4/5 on satisfaction survey).

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project Management Evaluation
Timeliness of Delivery: The team consistently met project milestones and delivered items according to the agreed schedule. Minor adjustments were communicated in advance, ensuring there were no unexpected delays.
Responsiveness: The team was highly responsive to questions, change requests, and feedback. They provided clear updates, promptly addressed issues, and adapted their approach to align with evolving project needs.
Communication: Regular progress reports, meetings, and documentation kept stakeholders informed. They maintained transparency about challenges and proactively proposed solutions.
Flexibility: When new requirements arose, the team evaluated the impact, suggested alternatives, and incorporated changes efficiently without compromising overall project quality.
Overall: Project management demonstrated professionalism, organization, and effective collaboration, contributing to the smooth execution and successful delivery of the software.

What was your primary form of communication with Mascot Software?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Impressive / Unique Qualities
Technical Expertise: They've demonstrated deep knowledge across multiple technologies and delivered complex solutions with ease.
Customer-Centric Approach: They actively listened to our needs, provided tailored solutions, and ensured the software aligned perfectly with our goals.
Proactive Problem-Solving: They anticipated challenges, suggested improvements, and offered innovative solutions beyond the original scope.
Efficiency and Reliability: Tasks were completed on time without compromising quality, showing strong project management and disciplined execution.
Collaboration & Communication: Clear, consistent, and transparent communication made working with them seamless and stress-free.

Are there any areas for improvement or something Mascot Software could have done differently?

Areas for Improvement
Faster Response on Minor Queries: While overall communication was strong, response times for small or non-urgent questions could be slightly quicker.
Early Involvement in Planning: Engaging stakeholders earlier in some planning or design decisions might reduce the need for minor revisions later.
Documentation Detail: Some technical documentation could be more detailed for easier handover or future maintenance.
Feature Prioritization Transparency: Providing more insight into the prioritization of features could help align expectations with project timelines.