IT Managed Services
Help desk
+2
Confidential
Nov. 2024 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They're friendly, detail-oriented professionals."

Jun 24, 2025

CEO & Co-Founder, UASOFTDEV

Aleksey Pavlishen

Information technology
Ukraine
11-50 Employees
Online Review
Verified

Managed IT Experts Ltd. provides ongoing managed IT services for a software development company. The team supports the client's IT needs to make their infrastructure secure, reliable, and cost-efficient.

Managed IT Experts Ltd.'s services have helped the client save 20% on their IT costs, particularly in cloud infrastructure. The team has great time management according to the service-level agreement. Managed IT Experts Ltd.'s friendliness and detail-oriented approach are hallmarks of their work.

BACKGROUND

Introduce your business and what you do there.

I'm the CEO and co-founder of UASoftDev. We provide full-cycle software development, staff augmentation, and project outsourcing services, delivering tailored web, mobile, and enterprise solutions for clients worldwide across various industries.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Managed IT Experts Ltd.?

We needed help to make our IT infrastructure secure, reliable, and cost-efficient.

SOLUTION

What was the scope of their involvement?

Managed IT Experts Ltd. provides managed IT support for our 20+ employees.

What is the team composition?

We work with three teammates from Managed IT Experts Ltd.

How did you come to work with Managed IT Experts Ltd.?

We found Managed IT Experts Ltd. through a referral. Their 20+ years of experience in managed IT services convinced me to hire them.

What is the status of this engagement?

We started working with Managed IT Experts Ltd. in November 2024, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

With Managed IT Experts Ltd.'s help, we've saved 20% on our IT costs, particularly in cloud infrastructure.

How did Managed IT Experts Ltd. perform from a project management standpoint?

Managed IT Experts Ltd. has great time management according to the SLA. We primarily communicate via Microsoft Teams.

What did you find most impressive about them?

They're friendly, detail-oriented professionals.

Are there any areas they could improve?

No, they did a great job. I liked everything.

RATINGS

5.0

Managed IT Experts Ltd.