MageMontreal

BACKGROUND

Please describe your company and position.

I am the Marketing manager of Maison Adam

Describe what your company does in a single sentence.

Retail for audio-video and home automation

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire MageMontreal to accomplish?

• Web development
• UI/UX optimization
• Website maintenance (Magento)

SOLUTION

How did you find MageMontreal?

Online Search

Why did you select MageMontreal over others?

• High ratings
• Close to my geographic location
• Good value for cost
• Company values aligned

How many teammates from MageMontreal were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We started with an important Magento update that was a project of about 200 hours and everything went smoothly, while respecting the delay and budget (no bad surprises). We then did various optimizations by tickets and they were always very proactive and efficient in delivering our demands. 
Whenever we had a bug to fix, they would respond in the same day and find the solution rapidly. We're very satisfied with Mage Montreal services in general, they're very competent and respectful so we love collaborating with them. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our website performances have increased, page loading is quicker and we've seen a significant progress in our sales as well (7% increase in the last year). 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They always deliver on time and respond very quickly, according to the degree of urgency. They use a ticket platform that makes it easy to follow and communicate. They're very proactive and even do follow-ups when they're waiting on our answer from our end. 

What was your primary form of communication with MageMontreal?

Virtual Meeting

What did you find most impressive or unique about this company?

Their efficiency and their knowledge of Magento that is a very complex platform. 

Are there any areas for improvement or something MageMontreal could have done differently?

No we're fully satisfied :)

BACKGROUND

Please describe your company and position.

I am the Marketing Director / Directeur du marketing of Hydrotek Hydroponics

Describe what your company does in a single sentence.

We are a distributor of greenhouse equipement.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire MageMontreal to accomplish?

• Integration with SAP
• Install Add On
• Website transfert to Magento 2

SOLUTION

How did you find MageMontreal?

Referral

Why did you select MageMontreal over others?

• Close to my geographic location
• Pricing fit our budget
• Referred to me

How many teammates from MageMontreal were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

From the initial consultation through to the completion of the integration, the team at Mage Montreal demonstrated in-depth knowledge of both platforms and a comprehensive understanding of the unique requirements of our business. They meticulously analyzed our workflows, customized solutions to align with our goals, and ensured a seamless implementation of the integration.   
Throughout the process, their team maintained open lines of communication, proactively addressing potential challenges and ensuring our concerns were always addressed. Their commitment to quality and timely delivery surpassed our expectations, enabling us to improve the synchronization of our e-commerce operations with our internal systems, including inventory, sales, and reporting.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We now have a robust and reliable system that has greatly improved the efficiency of our day-to-day operations. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They deliver on time & respond to our needs.

What was your primary form of communication with MageMontreal?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They responded quickly throught their busydesk system on tickets.

Are there any areas for improvement or something MageMontreal could have done differently?

None.

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of Pépinière Lemay inc.

Describe what your company does in a single sentence.

Lemay Nursery has been a trusted supplier in ornamental horticulture for over 50 years. Its story highlights the experience and passion of three generations of horticulture enthusiasts. Our commercial nursery specializes in container-grown plants. We produce more than 1,500 plant varieties: shrubs, climbers, roses, tall perennials, conifers, trees, and small fruits. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire MageMontreal to accomplish?

• Develop a website and B2B ecommerce platform
• Synchronize this new ecommerce platform with our existing ERP
• Develop new ecommerce functionalities adapted to the our industry reality

SOLUTION

How did you find MageMontreal?

Referral

Why did you select MageMontreal over others?

• Pricing fit our budget
• Referred to me

How many teammates from MageMontreal were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project involved redesigning the corporate website, while implementing a B2B eCommerce platform to allow our clients (garden centers, landscapers, municipalities, and so on) to place their orders online and seeing live inventories, prices and more. The challenge was that all the product and client related data was hosted, not in the Magento platform but in SAP Business One (that was implemented at the same time within the company). 
All the logitiscal aspects of order management was also taken care of in SAP B1 (order confirmation, shipping, invoicing, etc.).  
Unlike most ordering processes in other industries, in the horticulture business, clients are used to place an order for a "future" delivery date (ie : placing an order in the fall for the next gardening season the following spring) and keep adding or removing items during the following months up to delivery date in the spring (or, sometimes, on our side, we need to adjust their orders because products might become unavailable for a number of reasons during the winter months). 
Instead of having the client create new orders (to add to his initial order), which we did to start with or call us to remove items, we will soon be able to give them (and us as well) the opportunity to add/remove items from an existing order with all that data being synchronized in real time with our ERP. 
In the same way, they will be able to provide us with additional information related to their order (information that is used to print personalized hangtags and signs for the different items in the order) The product pages, are also required to show temporary information (such as their blooming status, or or "live" field pictures and so on), again, all coming from our ERP or WMS.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The ability for our clients to be able to place orders easily (and we're receiving great comments from them about how they like our website to place orders!)

The web share of our sales volume in the first year of launch already impressive, considering we are not in an industry where our clients are very "technological". 

The ability to manage all data within our ERP and see it show up correctly in our eCommerce

Describe their project management. Did they deliver items on time? How did they respond to your needs?

In general, MageMontreal was very responsive and creative to find solutions to our challenges. Despite changes in the Account management team, there was always a good response to adjust to our concerns and needs. We now have a very knowledgeable team that allows us to keep pushing the envelop to develop non-traditional functions for a eCommerce platform like Magento

What was your primary form of communication with MageMontreal?

Virtual Meeting

What did you find most impressive or unique about this company?

There interest and willingness to respond to the unsual aspects and needs of our industry

Are there any areas for improvement or something MageMontreal could have done differently?

In the first year, we had some changes in the Account Management that made things a bit confusing, but it is now in the past and things are now moving smoothly

BACKGROUND

Introduce your business and what you do there.

I'm the project management office director at a healthcare services company. We have multiple business units, including medical analysis in a laboratory and a sleep business unit that provides services and diagnoses for sleep troubles. We also sell products related to sleep healthcare.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with MageMontreal?

We needed help with web design and development for our e-commerce website. We initially had another platform and needed to migrate to a new one.

SOLUTION

What was the scope of their involvement?

MageMontreal has created our Magento e-commerce from scratch. They've been fulfilling our e-commerce development and web design and development needs. MageMontreal has been responsible for designing, developing, and implementing our new platform.

Since we have UX designers in our marketing department, MageMontreal has aimed to make our designs compatible with Magento. We've provided the Figma files, and they've implemented them. For some aspects, MageMontreal has also offered insights about implementing the designs on Magento. They currently provide support services for us.

What is the team composition?

We work with five people from MageMontreal: a backend developer, a frontend developer, a product owner, and an infrastructure developer. We also have a project manager from their side to discuss billing and administrative aspects.

How did you come to work with MageMontreal?

We didn't have an official RFP because we're a private company. Our marketing department suggested Magento as a solution, and we compared multiple providers with our marketing and IT departments. When we searched for web development providers, we found MageMontreal to be a Magento development agency.

We contacted them and had kickoff calls to define our needs. We went through an internal vetting process to choose the solution and the web agency. After that, we got the official sign-off to execute the project.

What is the status of this engagement?

We started collaborating with MageMontreal in November 2022, when we got all the business requirement collection and documentation. In March 2023, we got the high-level design, solution, and pricing and the executive sign-off to go with the execution. The product execution lasted from April 2023 to October 2024. We went live with the Magento platform in October 2024. We're running our second and third engagement phases, which should last until March 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We have received positive feedback from the marketing teams. Since Magento admin is effortless, the marketing team can easily configure promotions. We've had our first Black Friday with the new platform and seen positive results and increased sales. Our marketing team appreciates working on Magento, and we're obtaining more sales than in previous years.

How did MageMontreal perform from a project management standpoint?

The MageMontreal team is responsive and professional. They've delivered on time and supported us during the go-live. The team has been available to adjust configurations and fix bugs we've discovered after the go-live. The first delay has occurred from our side because we've changed our requirements. We've requested an integration between the e-commerce platform and our ERP, and it has been more complicated than expected, creating delays. However, the delay wasn't from MageMontreal's side.

We use Azure DevOps for project management, although the primary communication is through their platform, and we have weekly calls. We also use Microsoft Teams, Google Docs, and Google Sheets for the project's documentation.

What did you find most impressive about them?

The MageMontreal team is excellent, professional, and fun to work with. They always have solutions to our problems and are very responsive. They've demonstrated proactivity in addressing issues for some items.

Are there any areas they could improve?

Since we struggled with tracking the budget consumption and work progress at the beginning of the project, they can improve the administrative side of the company. We initially had a pre-booked bank of time, and the work was in progress. We always needed to get clarifications from their side to ensure we had the capacity for the project because it was running on prepaid time.

At the beginning of a sprint, I always had a spike in the budget consumption without real progress. We had to wait until the sprint review to finish the work and find a balance between the budget consumption and work progress. It definitely isn't a technical issue but rather an administrative one.

Do you have any advice for potential customers?

I recommend working with MageMontreal. They are professional experts in Magento implementation. Be clear when defining your business needs and expectations. Discuss complicated questions from the beginning to ensure the team is aligned on the solution.

BACKGROUND

Please describe your company and position.

I am the Solution Architect of Biron

Describe what your company does in a single sentence.

Biron Groupe Santé is a Canadian company headquartered in Brossard, Quebec. The company, founded in 1952 by Denis Biron, is known for its medical laboratory and medical imaging, sleep care, corporate health and genetics services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire MageMontreal to accomplish?

• expertise on magento
• support for having a new ecommerce site
• support for deploying Magento on Azure

SOLUTION

How did you find MageMontreal?

Referral

Why did you select MageMontreal over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Referred to me
• Company values aligned

How many teammates from MageMontreal were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

configuration and development around magento also assistance with the deployment of the solution on Azure

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

more efficient system with several functionalities available which will guarantee a faster go to market

Describe their project management. Did they deliver items on time? How did they respond to your needs?

the professional team with respect for scope and rapid response with exceptional agility even outside the project scope as assisting us in the deployment of the solution on Azure with the mobilization of architects who help us overcome architectural difficulties and technical on Azure

What was your primary form of communication with MageMontreal?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was impressed by MageMontreal's young and dynamic team full of desire to help customers by providing all the necessary means to succeed in the project

Are there any areas for improvement or something MageMontreal could have done differently?

expand magemontreal’s scope of expertise and take on more technical challenges

BACKGROUND

Please describe your company and position.

I am the Director of eCommerce & Marketing of a manufacturing company.

Describe what your company does in a single sentence.

Manufacture Aftermarket tooling for Horizontal Directional Drilling Contractors.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire MageMontreal to accomplish?

• Website Maintenance

SOLUTION

How did you find MageMontreal?

Online Search

Why did you select MageMontreal over others?

• High ratings
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

They have been integral in troubleshooting, unraveling issues from a previous developer firm, and even being great consults with ongoing partners. They are an invaluable source of knowledge and are agile enough to prioritize the immediate task, scheduled and executed with little fluff.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• They fixed much of the code that was causing conflicts within our site
• they developed custom solutions amidst complicated attributes associations with our catalog
• They communicated and understood the core of our business to be more efficient with their time

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They do deliver when they say they will. They are responsive and each time they reply it is with some substance. If there is ever a miscommunication, they own it and correct course immediately.

What was your primary form of communication with MageMontreal?

Email or Messaging App

What did you find most impressive or unique about this company?

They are very fast, but not hasty. Their level of expert knowledge matches their ability to deliver and understand our unique business.

Are there any areas for improvement or something MageMontreal could have done differently?

They are growing fast and I hope they can keep the level of quality up with having to onboard new hires.

BACKGROUND

Please describe your company and position.

I am the Digital Marketing specialist of (a/an) Other industries

Describe what your company does in a single sentence.

We wholesale home improvement products.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire MageMontreal to accomplish?

• Develop Websites
• Tech Support

SOLUTION

How did you find MageMontreal?

Other

Why did you select MageMontreal over others?

Other

What was the size of MageMontreal’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We needed to migrate our website from Magento 1 to Magento 2. Refreshing the look and user experience of our website. Mage Montreal was tasked with delivering a fully functioning e-commerce website.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• The high quality of the website deliverables

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They made a consistent effort to follow the project timeline and were quick to communicate when there were unforeseen delays. MageMontreal is really good at communicating project progress and changes. When it comes to the project delays we played a role, however the project missed its deadline and is still ongoing.

What was your primary form of communication with MageMontreal?

• Virtual Meeting
• Email
• Messaging App

What did you find most impressive or unique about this company?

Michael, one of their devs. Very efficient, good customer service and always eager to help. It's been a pleasure working with him.

Are there any areas for improvement or something MageMontreal could have done differently?

Yes. In some cases we've been charged for simple e-mail communications, or even the time takes to quote small things such as implementing a module on a website. It makes us feel like the 10+ year partnership we have with them is undervalued.

BACKGROUND

Please describe your company and your position there.

I'm the marketing manager for a flag manufacturing and retail business in Vancouver.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire MageMontreal, and what were your goals?

Our website was initially created in Magento 1.0 in 2010 and had never received any software updates leaving us vulnerable to cyber-attacks. During the five years previous, we had to switch to calling customers for payment information instead of allowing them to check out online which turned off a great many buyers.

SOLUTION

How did you select this vendor and what were the deciding factors?

MageMontreal came recommended to us by the hosting service JetRails. After speaking with Guillaume about the scope of the project, it was clear they had the expertise in Magento to make our site function better.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The work entailed a few meetings, but as we were simply doing a behind-the-scenes refresh, they were able to get started quickly. Our main goal was to have a site that could once again safely take payments as well as bringing the software up to date for better functionality.

How many people from the vendor's team worked with you, and what were their positions?

I don't remember. Sorry.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our revenue from our ecommerce store went up 85% in one year with the fixes MageMontreal made.

Describe their project management style, including communication tools and timeliness.

We got updates via email as different modules were completed. We felt like we had a good handle on what was happening.

What did you find most impressive or unique about this company?

The professionalism and expertise made them easy to work with.

Are there any areas for improvement or something they could have done differently?

None I can think of.

BACKGROUND

Please describe your company and position.

 I am the GM ONLINE of a consumer products & services company 

Describe what your company does in a single sentence.

We sell Motorcycles, parts, accessories, apparel and gear and with the aid of our online platform reaching customers across Canada.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire MageMontreal to accomplish?

• help update our website
• receive technical support when needed
• complete projects to improve customer experience online

SOLUTION

How did you find MageMontreal?

Online Search

Why did you select MageMontreal over others?

Great culture fit

How many teammates from MageMontreal were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Asked to have our categories and mobile platform restructured for a improved customer experience

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

meeting our expectations, a fair price, and good communication is key for completion of the requested project

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team are helpful and get things done in a timely manor!

What was your primary form of communication with MageMontreal?

Virtual Meeting

What did you find most impressive or unique about this company?

We were impressed with their good communication and client relationship management skills.

Are there any areas for improvement or something MageMontreal could have done differently?

nothing that stands out at this time