Macgence

BACKGROUND

Please describe your company and position.

I am the CEO and Co-Founder of Salience Labs

Describe what your company does in a single sentence.

Salience Labs is a leader in photonic solutions targeting connectivity for AI data center infrastructure. Salience’s innovative developments in photonic switching technology enable high speed, ultra low latency networking fabrics that remove bottlenecks for AI workloads.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Macgence to accomplish?

• Create a new matching algorithm driven by machine learning

SOLUTION

How did you find Macgence?

Online Search

Why did you select Macgence over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Macgence were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired Macgence to build a sophisticated machine learning driven module for our algorithm, meticulously crafted to cater to the distinct requirements of the diverse African market. Taking into account the wide spectrum of cultural and socio economic backgrounds, our goal was to develop an adaptable algorithm that generates highly compatible match recommendations. This solution was to be implemented as a microservice, ensuring a scalable and efficient architecture to support its advanced machine learning capabilities.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We A/B tested the new algorithm against the previous one and it outperformed it clearly and has continued to improve every day. Our rate of matches as well as ratings on the app store have improved significantly

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We were blown away by the level of efficiency and transparency with which they managed the project, detailing all the tasks in Jira as well as sending a summary email ahead of each sprint, while taking the time to break down the details in our sync meetings. Our CTO said they are probably the most professional outsourced development team he has worked with.

What was your primary form of communication with Macgence?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

he level of knowledge they have about machine learning and artificial intelligence is incredible. The great thing is how they understand our goals and translate that into features and code that help us achieve those outcomes.

Are there any areas for improvement or something Macgence could have done differently?

None that I can think of they're an amazing team to work with.

BACKGROUND

Please describe your company and position.

I am the CEO of Tecnotelai Srl

Describe what your company does in a single sentence.

We develop AI-powered telecom solutions to enhance customer interactions and service efficiency

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Macgence to accomplish?

• We needed a partner who could take our AI chatbot from "kinda gets it" to "nails it every time." Enter Macgence their job? Laser-precise data annotation and content moderation to train our models right. No guesswork, just results.

SOLUTION

How did you find Macgence?

• Online Search
• Clutch Site

Why did you select Macgence over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Macgence were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Macgence didn’t just dip a toe in they dove deep. We’re talking large-scale text and voice data annotation, scrubbing messy real-world inputs into clean, usable datasets. They also handled content moderation, filtering out the noise so our AI could focus on what matters. Deliverables? Spot-on labeled datasets, crisp moderation logs, and performance insights that actually made sense.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our chatbot went from stumbling over simple queries to handling them with near-human intuition errors dropped by over 30%, and response times got snappier. The difference? Better-trained models, thanks to Macgence’s meticulous work.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Deadlines? Met. Feedback? Acted on before we even finished the email. They ran their workflow like a well-oiled machine but with the flexibility of a startup no bureaucratic lag, just quick pivots and clear communication. If we needed adjustments, they made them happen, no fuss.

What was your primary form of communication with Macgence?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Two things: their attention to detail (these folks catch nuances most would miss) and their ability to scale without breaking a sweat. Big dataset? Tight deadline? They just nodded and got it done.

Are there any areas for improvement or something Macgence could have done differently?

Honestly? Not much. Maybe a few more progress pings along the way would’ve been nice, but that’s like asking for extra sprinkles on an already perfect sundae.

BACKGROUND

Please describe your company and position.

I am the Head of Media

Describe what your company does in a single sentence.

We deliver innovative digital experiences through web development, branding, and AI-powered solutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Macgence to accomplish?

• We needed a partner who could handle the nitty-gritty of AI training data someone to clean, label, and refine massive datasets so our machine learning models didn’t just work, but excelled. Macgence stepped in to tackle data annotation and content moderation, ensuring our AI tools were sharp, accurate, and ready for real-world use.

SOLUTION

How did you find Macgence?

Online Search

Why did you select Macgence over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from Macgence were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Macgence took on a beast of a task: annotating thousands of images and text snippets so our AI could recognize patterns like a pro. They also scrubbed through content with a fine tooth comb, filtering out anything sketchy or irrelevant critical for keeping our client projects polished and professional. The deliverables? Flawlessly tagged datasets and clean, moderated content that saved us countless hours of manual tweaking.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The difference was night and day. Before Macgence, our models had a bad habit of tripping over ambiguous data. After? Accuracy shot up, manual fixes plummeted, and our team could finally focus on using the AI instead of fixing it. That’s the kind of ROI that makes a project feel like a win.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Macgence ran their side of the project like clockwork no missed deadlines, no radio silence. Whenever we threw a curveball (because let’s be honest, something always comes up), they adjusted without breaking a sweat. Quick responses, clear updates, and a "no-problem" attitude made collaboration a breeze.

What was your primary form of communication with Macgence?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their attention to detail was next-level. They didn’t just check boxes; they anticipated hiccups and suggested smarter ways to structure our data. Plus, their team had this rare mix of technical chops and practical thinking no jargon-filled black holes, just solutions that made sense.

Are there any areas for improvement or something Macgence could have done differently?

A hair faster tweaks on revisions would’ve been sweet but honestly, that’s like asking for a fifth star on a four-star meal. What they delivered was still top-tier.

BACKGROUND

Please describe your company and position.

I am the Director

Describe what your company does in a single sentence.

We craft immersive 3D models and visualizations that help architects, developers, and real estate pros sell visions, not just floorplans.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Macgence to accomplish?

• We needed a partner who could supercharge our AI tools specifically, someone to handle the nitty gritty of data annotation and content moderation so our machine learning models could better recognize structural elements (like walls, windows, and staircases) while keeping our collaborative platform free from junk submissions.

SOLUTION

How did you find Macgence?

Clutch Site

Why did you select Macgence over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Macgence were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Macgence took on two big tasks for us:

Precision Data Annotation – They tagged thousands of architectural images so our AI could "learn" to identify design elements accurately.

Content Moderation: They set up filters to automatically flag off topic or low-quality user uploads in our design sharing hub.
The best part? They didn’t just deliver they fine tuned everything based on our feedback, like a mechanic tweaking an engine for peak performance.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our AI’s accuracy in spotting design features jumped significantly (no hard numbers, per Clutch rules, but let’s just say we stopped getting "Is that a window or a painting?" errors).

Our team spent half the time babysitting the platform thanks to smarter moderation.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Flawless. Deadlines? Met. Random mid-project "Hey, can we adjust this?" requests? Handled with zero drama. Their communication was so smooth, I almost wondered if they had a psychic on payroll.

What was your primary form of communication with Macgence?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They got our industry. Instead of just checking boxes, they asked questions like, "Should your AI prioritize load-bearing walls over decorative ones?" proving they cared about our actual needs, not just the task list.

Are there any areas for improvement or something Macgence could have done differently?

If I’m nitpicking, scaling up for massive datasets could be a tad faster. But honestly, that’s like complaining your espresso is only 98% perfect.

BACKGROUND

Please describe your company and position.

I am the Head of Innovation Deployment & Business Development of an AI development company.

Describe what your company does in a single sentence.

We’re a tech company that builds AI-powered customer support chatbots for e-commerce brands, helping them automate responses without sounding like robots.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Macgence to accomplish?

• We needed clean, well-labeled training data to teach our chatbot how to understand slang, sarcasm, and non-English queries. Half our clients are in Europe, so accuracy in multilingual annotations was a must.

SOLUTION

How did you find Macgence?

Clutch Site

Why did you select Macgence over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Macgence were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They handled:

Text annotation: Tagging intent (e.g., "complaint" vs. "inquiry") and sentiment in 5 languages.

Content moderation: Filtering out gibberish/offensive user inputs from our datasets.

Quality checks: Spot-checking 10% of annotations weekly to avoid drift.
Deliverables were ready-to-use CSV files and a moderation dashboard with flagged outliers.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After using their data:

Our chatbot’s error rate dropped by nearly half in German/French tests.

Customer complaints about "rude" automated replies vanished their moderation caught edge cases we’d missed.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Flawless. They hit every deadline, even when we threw in last-minute dialect variants (Austrian German vs. Swiss German). Their project lead was on Slack daily fixed issues within hours, not days

What was your primary form of communication with Macgence?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They got our niche. Other vendors just slapped labels on text, but Macgence’s team actually debated ambiguous cases (like sarcastic French reviews) in their feedback notes. Macgence felt like an extension of our AI team.

Are there any areas for improvement or something Macgence could have done differently?

Early on, their default annotation tool was clunky for our workflow. They switched us to a custom solution after we complained, but that cost 2 extra days. Would’ve been perfect if they’d asked about our tech stack upfront.

BACKGROUND

Please describe your company and position.

I am the Head of Development of an AI company.

Describe what your company does in a single sentence.

We build AI-powered customer service chatbots that help businesses automate support while keeping conversations natural and helpful.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Macgence to accomplish?

• We needed high-quality data labeling and content moderation to train our chatbot better specifically to: Improve its understanding of customer questions (even messy, real-world phrasing). Filter out junk or offensive inputs that were screwing up our training data.

SOLUTION

How did you find Macgence?

• Online Search
• Clutch Site

Why did you select Macgence over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Macgence were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Text annotation: Tagging thousands of support chats for intent (e.g., "refund request" vs. "complaint") and pulling out key details (order numbers, product names).

Content cleanup: Flagging and removing spam, insults, or gibberish from user messages.

Quality checks: Spot-checking their own work to catch mistakes before we got the data.

Final deliverable? Clean, labeled datasets we could plug straight into our AI models.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our chatbot’s accuracy jumped way fewer "I don’t understand" replies.

Training time dropped because we weren’t wasting cycles on garbage data.

Fewer angry customers! (Turns out bots work better when they’re trained on properly labeled conversations.)

Describe their project management. Did they deliver items on time? How did they respond to your needs?

On time, every time. No missed deadlines, even when we threw in last-minute changes.

Responsive as hell. If we flagged an issue, they fixed it within a day.

Proactive updates. No radio silence their PM sent weekly summaries without us chasing.

What was your primary form of communication with Macgence?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They got what we were trying to do. Some vendors just slap labels on data blindly, but Macgence’s team asked smart questions like, "Should ‘I can’t find my receipt’ and ‘where’s my receipt?’ be tagged the same way?" Their attention to detail made our AI way sharper.

Are there any areas for improvement or something Macgence could have done differently?

Early on, their labeling was too literal like tagging "lemme get a refund" differently from "I want my money back." But once we pointed it out, they adjusted fast. A shorter onboarding checklist upfront could’ve saved a little back-and-forth.

BACKGROUND

Please describe your company and position.

I am the Director of Sales And Business Development

Describe what your company does in a single sentence.

We build AI systems to make self-driving cars safer and more efficient.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Macgence to accomplish?

• We needed help with large-scale data annotation for our machine learning models. Specifically, we wanted to annotate video and LiDAR data to improve how our models detect and track objects like pedestrians, vehicles, and road signs in different driving conditions.

SOLUTION

How did you find Macgence?

• Online Search
• Clutch Site

Why did you select Macgence over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Macgence were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project involved annotating 40,000+ video frames and LiDAR point cloud data with labels for vehicles, pedestrians, traffic signs, and lane markings. They also did semantic segmentation for specific scenarios like urban driving and highways. Key deliverables:

• Annotated datasets delivered weekly.
• QA reports to check accuracy.
• Regular check-ins to tweak things as needed.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The datasets from Macgence made a big difference:

• Object detection accuracy went up by 12%.
• False positives in pedestrian tracking dropped by 18%.
• They finished the project on time, no major issues.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Macgence’s project management was really good. They had a dedicated project manager who kept us in the loop and made sure everything was on track. Deliverables were always on time, and they were quick to fix any issues. For example, when we asked for changes to the annotation guidelines mid-project, they handled it in a few days without slowing things down.

What was your primary form of communication with Macgence?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their attention to detail was awesome they nailed the annotations even for tricky scenarios. They also understood the autonomous vehicle space really well, which made communication super smooth. Oh, and their data security was rock-solid, which was a big deal for us.

Are there any areas for improvement or something Macgence could have done differently?

The only small issue was a slight delay during onboarding, probably because our requirements were pretty complex. Once things got rolling, though, they were great. Maybe a smoother onboarding process would help, but honestly, it wasn’t a huge deal.

BACKGROUND

Please describe your company and position.

I am the R&D of Nex

Describe what your company does in a single sentence.

Nex is helping families reconnect with the joy of movement through fun, social, and interactive content that’s accessible to all ages.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Macgence to accomplish?

• For Datasets

SOLUTION

How did you find Macgence?

Clutch Site

Why did you select Macgence over others?

• Pricing fit our budget
• Good value for cost

How many teammates from Macgence were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project focused on collecting and annotating high-quality datasets to support the development of our AI bot. The team sourced diverse data, ensuring accuracy and relevance to our specific use cases. The key deliverables included annotated datasets, detailed metadata, and fully validated data, all delivered in the required formats for seamless integration into our AI systems.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The outcomes were exceptional—thanks to the curated datasets, our AI bot's performance improved significantly. We saw a noticeable boost in accuracy and faster learning, which directly enhanced the bot’s conversational abilities. The project met our goals on time, and the results exceeded our expectations, showcasing their ability to deliver high-quality work.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management was effective and well-organised. They always met deadlines so we got everything at the right time. For specific requests or changes, they quickly responded to them showing their dedication to meeting our needs. The communication was clear whereas the process went smoothly from beginning to end.

What was your primary form of communication with Macgence?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They stood out to us because of their keenness to detail and ability to adapt/modify data sets according to our AI bot’s needs. Instead of merely handing over information, they got into the intricacies of what we were doing and customized their job around our focus. Their proactive communication and commitment to quality make them different from other providers.

Are there any areas for improvement or something Macgence could have done differently?

Although everything was executed well, there’s room for improvement in terms of offering more frequent progress updates, especially for long-term projects. Additionally, having a single point of contact for quicker communication could streamline the process further and enhance collaboration.

BACKGROUND

Please describe your company and position.

I am the Head of Strategy of a streaming content distributor.

Describe what your company does in a single sentence.

We produce and distribute streaming content, using data analytics to tailor our shows and movies to what audiences love.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Macgence to accomplish?

• We needed a partner to validate a massive dataset of viewer interactions things like watch times, pauses, rewinds, and skips.
• The goal was to ensure the data was clean and accurate so we could use it to improve our content recommendations and ad placements.

SOLUTION

How did you find Macgence?

• Online Search
• Clutch Site

Why did you select Macgence over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Macgence were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project involved:

• Validating viewer interaction data (watch times, pauses, skips, etc.).
• Identifying and fixing inconsistencies, like missing timestamps or duplicate entries.
• Cross-referencing data with our CRM to ensure accuracy.
• Delivering a clean, validated dataset along with a detailed report on issues found and resolved.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Thanks to Macgence’s work, our recommendation engine saw a 25% improvement in accuracy. Viewer engagement also increased average watch time went up by 10%, and ad click-through rates improved by 15%.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Macgence’s project management was top-notch. They assigned us a dedicated project manager who kept us updated with weekly reports and was always available for questions. They delivered everything on time, and when we asked for adjustments, they handled them quickly and efficiently.

What was your primary form of communication with Macgence?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What really stood out was their ability to handle the complexity of streaming data. They didn’t just validate the data they identified patterns and trends that helped us better understand viewer behavior. Their team also suggested ways to improve our data collection process, which was a huge bonus.

Are there any areas for improvement or something Macgence could have done differently?

Honestly, they did a great job. The only minor issue was a slight delay in the first week as they got familiar with our data structure. But they caught up quickly, and it didn’t impact the overall timeline.

BACKGROUND

Please describe your company and position.

I am the Head of Data Science of a retail company

Describe what your company does in a single sentence.

We’re a retail company that uses AI to help customers find what they’re looking for 
faster and make their shopping experience more personal. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Macgence to accomplish?

• We needed help with a big data annotation project. Basically, we had tons of product images, descriptions, and customer reviews that needed to be labeled and categorized so we could train our AI models to recommend products better.

SOLUTION

How did you find Macgence?

• Online Search
• Clutch Site

Why did you select Macgence over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Macgence were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Macgence handled everything from annotating product images (like tagging colors, 
patterns, and categories) to categorizing customer reviews based on sentiment and 
topics. They also made sure the data was clean and ready for training our AI models.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our recommendation engine got way better accuracy improved by 25%, and we 
saw a 15% bump in customer engagement.

• They cut down the time we spent on data prep by 40%, which freed up our team 
  to focus on other things.
• We were able to scale our product catalog by 50% without hiring more people, 
  which was huge for us.
• The quality of their work was top-notch, with a 98% accuracy rate across the 
  board.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Macgence was great at managing the project. They stuck to the timeline, kept us in the 
loop with regular updates, and were really responsive whenever we had questions or 
needed changes. They adjusted their approach based on our feedback, which 
made the whole process smooth.

What was your primary form of communication with Macgence?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What really stood out was how well they understood our industry. They didn’t just do 
the work they gave us suggestions on how to improve our processes and make our 
models even better. Their attention to detail and commitment to quality were 
impressive. 

Are there any areas for improvement or something Macgence could have done differently?

Honestly, they did a great job. If I had to nitpick, maybe they could expand their training 
on niche product categories, like luxury goods or handmade items. That would make 
them even more versatile for specialized projects.