Lorem Scriptum

BACKGROUND

Please describe your company and position.

I am the Product lead of Dodo Brands

Describe what your company does in a single sentence.

Dodo Engineering is a team of developers working on the first digital franchising platform, Dodo IS. Dodo IS Platform digitalizes multiple processes, even the smallest ones, in our QSR business Dodo Brands: Dodo Pizza, Drinkit and Doner 42. It covers all parts of the restaurant business — from shift scheduling and order tracking to real-time sales analytics. 
In addition, the platform is fully integrated with our customer-facing digital products. It already works in 19 countries in 1000+ restaurants. We also have Dodo IS API and Marketplace, so any vendor may develop some add-ons for our system and improve our partners' processes and profits. Other Dodo IS Platform numbers: - 35 development teams - 39 apps created with our API by outside developers - 5800 requests per second - 3,5m MAU on our website and mobile apps

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Lorem Scriptum to accomplish?

• Numerous pizzerias need high-quality software that complies with all tax laws in each of the countries we are represented in. The main task was to create a system of plugins for printing receipts, which could provide flexibility in support, keep in touch with fiscal providers and take into account the features of legislation in different countries.

SOLUTION

How did you find Lorem Scriptum?

• Online Search
• Referral

Why did you select Lorem Scriptum over others?

• Great culture fit
• Good value for cost

How many teammates from Lorem Scriptum were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Creating a system of flexible plugins for each country 
• Development of separate modules for plugins. Modules that take into account the specifics of tax legislation 
• Testing and debugging the plugins
• Passing software certification as required by local tax authorities

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The Lorem team has built effective work processes. During the last 2 years their team has created over 15 plugins for different countries that function successfully. To speed up the process, a template engine was created that allowed to create a receipts frame. The process of collecting information from partners has also been optimized, which now allows us to determine the delivery time of a new plugin as accurately as possible.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Communication with their team is seamless. They demonstrate exceptional responsiveness in addressing our needs and resolving issues promptly and effectively.

What was your primary form of communication with Lorem Scriptum?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I wish to underscore the exemplary qualification of the developers at Lorem. Their team is dedicated to nurturing the professional development of their employees.

Are there any areas for improvement or something Lorem Scriptum could have done differently?

Extend the stack, add C#

BACKGROUND

Please describe your company and your position there.

We provide services that help businesses to effectively monitor and manage their marketing and business activities. Predict revenue, create a P&L statement, evaluate marketing, and get funds for growth!

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Lorem Scriptum, and what were your goals?

We formerly hired Lorem to strengthen our own front-end development team. We started working with just 1 front-end developer and then eventually ended up having a whole team of different specialists. We now have 2 frontend developers, 1 back-end, 2 DevOPS and 1 QA working with us.

SOLUTION

How did you select this vendor and what were the deciding factors?

We reached out to Lorem because our founder was already familiar with them and had seen them doing high-quality projects. So as soon as we had the requirement for the new workers, we decided to make a request for their services. From the very beginning they were providing good and loyal terms. The communication between us was also smooth and fast. Although our demand was quite urgent, as our own developer couldn’t continue working, they promptly found a good specialist with the relevant experience. We appreciate that a lot.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Technical stack of our projects is mostly Java, JavaScript, TypeScript, React, Redux, HTML / CSS.

How many people from the vendor's team worked with you, and what were their positions?

There are currently 2 front-end and 1 back-end developer, 2 DevOPS and 1 QA. The grades of the specialists are mostly Senior and High Middle. We have the account manager responsible for all of the payments and documents questions and a manager who is in contact with the developers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our platform became much faster and we developed all features right on time.

Describe their project management style, including communication tools and timeliness.

We are really glad that the Lorem team is professional and independent. They are able to make their own choices without extra control from our side. Their DevOPSes also helped us a lot with our own processes and infrastructure management. Within the last 6 months we managed to build a strong partnership. We bring more tasks and we’re getting more people working in this team.

What did you find most impressive or unique about this company?

We appreciate how professional and skillful they are. And we also like that fast and unproblematic communication with their management. They only bring the solutions and never the troubles.

Are there any areas for improvement or something they could have done differently?

I don’t see any areas to give my recommendations about at the moment :)

BACKGROUND

Please describe your company and your position there.

Municorn is a fast-growing company with several business apps. Our mission is to help small businesses and self-employed with their recurrent business tasks. I am a product manager in this company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Lorem Scriptum, and what were your goals?

Originally we focused on mobile app development. Recently we wanted to check if our products would be successful on the web. Due to the fact that our team is concentrated on mobile apps, we needed a new team for web development.

SOLUTION

How did you select this vendor and what were the deciding factors?

One of our employees recommended Lorem Scriptum as a good web development company because he already worked with them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The scope was the following:

• Frontend architecture creation
• Creation of a test and production environment
• MVP development: authorization, core faxing functional, analytics set up, payments integration.

How many people from the vendor's team worked with you, and what were their positions?

The team consisted of:

• 2 Senior frontend devs
• 1 QA - Project manager

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We finished a project on time. Due to the high level of transparency, it was easy to track the project's progress and identify issues in the early stage.

Describe their project management style, including communication tools and timeliness.

We had regular daily stand-ups, and retrospective meetings. Also, we had a slack chat to discuss all questions. Also, all tasks were in Jira, so it was easy to track the project's progress.

What did you find most impressive or unique about this company?

We were impressed with their high level of transparency in the work process and communication.

Are there any areas for improvement or something they could have done differently?

After the launch, we had some issues with analytics. The problem was that nobody was sure about the reason for the lost analytics events. We finally fixed this problem, however, we spend about a week to find its reason.

BACKGROUND

Please describe your company and your position there.

Alfa-Bank is the largest privately owned bank with a well-established diversified franchise. Founded in 1990, Alfa Banking Group offers a wide range of products and operates in all sectors of the financial market, including corporate and retail lending, deposits, payment and account services, foreign exchange operations, cash handling services, custody services, investment banking and other ancillary services to corporate and retail customers.

The bank has 486 offices, 7.3 million active individual customers and 631,000 active corporate clients (as of the end of 2020). I am the Product Owner of Alfa-Logistics in the Alfa Bank Development department.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Lorem Scriptum, and what were your goals?

We were looking for highly skilled developers specializing in both front-end and back-end. After a period of searching, we started working with Lorem Scriptum back in 2016. We then gradually increased the number of projects their teams were involved in from 1 to 6. Currently we are processing 4 projects at the same time with 10-12 people from Lorem Scriptum involved. The new projects are related to our multiple products in various industries. Together we are working on the following projects:

• credit cards related products,
• investment instruments,
• products for our B2C customers: for example, the online-questionnaire used as a request for loan products and credit cards,
• products for our B2B customers: like solutions for business customers that use our bank services to pay salaries to their employees.

Now we are constantly working with Lorem Scriptum developers and we keep releasing more and more useful products for both our customers and our internal teams. We want to build up a large network of easy-to-use, helpful and up-to-date products. Lorem Scriptum company helped us a lot in expanding and strengthening our own development teams. Thus, we are able to keep maintaining the high standards of our products.

SOLUTION

How did you select this vendor and what were the deciding factors?

We have received some recommendations about Lorem Scriptum and their working approach from the designers who formerly worked with them. So we decided to give it a try. In the beginning there was just one outsource project related to our credit cards receiving process. Our partnership then survived several phases of process transformations and reforming. Together we created the most convenient and profitable ways of collaborating.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Lorem Scriptum developers and QA-engineers were integrated in some of our teams owning different products. Most of these products are related to logistics, investments, loans, credit cards, customer services, etc. One of the biggest projects at the moment is the development of a mobile app for internal use by our bank’s employees.

The app provides services of setting and tracking the delivery of credit cards to the stores of our partners. Technical stack of our projects is mostly Java, JavaScript, TypeScript, React, Redux, HTML / CSS.

How many people from the vendor's team worked with you, and what were their positions?

At the moment there are 10 developers and several QA-engineers. The team members have the Middle, High Middle and Senior grades. Lorem Scriptum developers are specialized in both front-end and back-end. We also have an account manager who is always in touch, she supports all the communication and any issues resolving processes.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Many of the products that we developed together were released successfully and are now fully available for our customers or employees. Yet we continue working on them, going through improvements, refactoring and supporting phases. For some of the products, Lorem Scriptum team helped us with the front-end only, but we also ran some fullstack projects together as well.

Describe their project management style, including communication tools and timeliness.

We created an effective approach of cooperation with Lorem Scriptum. It is easy to communicate with them, any questions or problems are resolved in time. We hope to continue our fruitful cooperation on a long-term basis.

What did you find most impressive or unique about this company?

We appreciate the high level skills of Lorem Scriptum developers. As a company, they care a lot about the growth of their employees. On an annual basis they examine their workers to see progress and set some new big goals to achieve. We also like it a lot that they can work together with our in-house team as a united group. When we need tasks to be done by a certain deadline, Lorem Scriptum team is ready to work overtime, and we really appreciate it.

Are there any areas for improvement or something they could have done differently?

Currently I do not see any areas where I could give them advice to improve something.

BACKGROUND

Please describe your company and your position there.

The Tinkoff financial ecosystem offers a full range of financial and lifestyle services for individuals and businesses via its mobile app and web interface. At the core of the ecosystem is Tinkoff Bank, one of the world’s biggest and most profitable digital banks with over 12 million customers.

Tinkoff is a part of London-listed TCS Group Holding PLC, Russia’s digital provider of financial and lifestyle services. TCS Group also includes 'Tinkoff Investments' brokerage platform, 'Tinkoff Business' serving the needs of SMEs and large businesses, virtual mobile operator ‘Tinkoff Mobile’, direct insurer ‘Tinkoff Insurance’ and ‘Tinkoff Software DC’, a network of development hubs across Russia.

Using its powerful platform, Tinkoff provides its own products and services to the customers all over the country. Despite its impressive presence, staying close to the customer and providing user-friendly interfaces remain central to Tinkoff's success. I am the Head of Internet Bank Development department and Front-end Development handler.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Lorem Scriptum, and what were your goals?

We applied for the Lorem Scriptum company’s services to get help with front-end development. After a while we became convinced that their developers are highly qualified. We were quite pleased to cooperate with them, so the Lorem Scriptum team gradually grew to 10-15 people working at the same time on Tinkoff projects.

We still work closely every day on Tinkoff projects with the colleagues from Lorem Scriptum. As you can find in the description of our company: staying close to the customer and providing user-friendly interfaces is one of the main goals for us. We make sure that the interfaces of our products are always easy to use, they meet modern technological and design requirements and keep up with the times.

To maintain a high level of performance of Tinkoff products, we need a professional Front-end team composed of those who can keep the deadlines and certainly write a clean code.

SOLUTION

How did you select this vendor and what were the deciding factors?

We have chosen Lorem Scriptum for its quality-to-value ratio. Lorem Scriptum was recommended to us as a professional company, and it is.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Lorem Scriptum front-end team works in various Tinkoff Banks products and services. They help to solve actual front-end development tasks every day. Technical stack: JavaScript, TypeScript, React, Redux, HTML/CSS.

How many people from the vendor's team worked with you, and what were their positions?

We were assigned an account manager and project manager to support us and serve as the main points of contact throughout the project. There are also 10 frontend developers (i.e. Junior, Middle, High Middle, Senior and Principal). From time to time the HTML/CSS developer and QA are involved too.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We constantly receive improvements of our products.

Describe their project management style, including communication tools and timeliness.

We’ve built a very effective and strong culture of cooperation with Lorem Scriptum. It’s easy to communicate with them, any questions or problems are solved quickly and efficiently. Thanks to the excellent services from the Lorem Scriptum team, we continue working together and plan to keep on this cooperation.

What did you find most impressive or unique about this company?

I like to emphasize the high level of qualifications of Lorem Scriptum. The Lorem Scriptum team cares about the growth of their employees, regularly reevaluates their knowledge and sets interesting goals for them so that the developers keep aiming to learn modern technologies.

We appreciate that we can also participate in the evolution of specialists who work on our projects: our opinion about the developers’ performances is always taken into account. Lorem Scriptum management is always interested in our recommendations for their progress. Thus, the company's developers become more qualified year by year.

Are there any areas for improvement or something they could have done differently?

I don’t see any serious issues to improve, so I couldn’t advise anything.

BACKGROUND

Introduce your business and what you do there.

I work for a vertically integrated oil company, the main activities of which are exploration and development of oil and gas fields, oil refining, production and marketing of oil products. The company is one of the largest in its industry and a leader in terms of growth in financial performance.

We actively invest funds and resources in technology development, social and educational projects. In 2018, the company announced the start of the digital transformation of its business.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with the vendor?

The design system allows:

• Create interfaces from ready-made components - quickly and in a consistent style.
• Save time for designers and developers, which means making development cheaper.
• Make all products equally convenient, familiar and familiar to users.
• Make support easier.

SOLUTION

How did you come to work with the vendor?

We searched for reviews from colleagues. Lorem Scriptum has received very good reviews.

What was the scope of their involvement? 

Within the framework of the project, a library of interface components (buttons, icons, tabs, informers, drop-down lists, date selection, tables, graphs, etc.) and the rules by which they can be combined are created. Everything in two versions - in a convenient form for designers and developers: ready-made layouts of elements, a package with ready-made components in the code and detailed documentation.

Lorem Scriptum provided services for the development and testing of design system components.

What is the team composition? 

There was a small but full-fledged Web Development team on this project. Team size: 5 people

• Project manager
• Senior front-end developer (team lead)
• High middle front-end developer
• Middle front-end developer
• High middle QA engineer

What is the status of this engagement?

22 months (November 2019 - present)

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Reducing time to market. The design system helps us reduce the time spent on developing digital products (saving on design, on transfer from design to development, on development, on testing).

How did the vendor perform from a project management standpoint?

I would like to note the professionalism and efficiency of the guys, proactiveness in solving complex problems, commitment in fulfilling plans and given promises.

What did you find most impressive about them?

I am impressed with the high quality and speed of development at an acceptable cost. You can rely on them - entrust them with solving complex problems and know that they will not let you down.

Are there any areas they could improve?

There is no such.

Do you have any advice for potential customers?

Listen to the advice and suggestions of the guys during the implementation of the project.

BACKGROUND

Introduce your business and what you do there.

A young and ambitious product company, the main direction is the development of the Ornament mobile application. The application allows you to download, recognize and store the results of medical tests, as well as analyze the dynamics of your health. My role is to lead part of the processes and the IT team in order to ensure maximum product quality, efficiency and team health.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with the vendor?

Develop a new version of the corporate website using the technology stack that the Ornament team is currently using. Also, the product had to take into account the potential for growth in functionality, versatility and flexibility in design implementation, and high availability.

SOLUTION

How did you come to work with the vendor?

Previously, they had experience of cooperation.

What was the scope of their involvement? 

We got a full-fledged scrum team to work on the project. Together with me and our art director Anatoly, they organized and planned the sprints. The development of the website was pretty well organized, taking into account all the subtleties and uncertainties in the terms of reference and the vision of some parts of the future system from our side. We want to highlight their independence, the high quality of their code, and their modern approach to management and development.

What is the team composition? 

Project Manager, Team Lead, Senior JS Developer, Middle JS Developer, Junior JS Developer, QA Engineer.

How much have you invested with them?

27k EUR.

What is the status of this engagement?

April 1, 2021 - June 11, 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Present our company in accordance with our expectations and requirements.

How did the vendor perform from a project management standpoint?

The Scrum framework is organized, to which we are also accustomed. Weekly sprints, maximum responsiveness and effective communication.

What did you find most impressive about them?

Professionalism of each project participant, high quality of delivery.

Are there any areas they could improve?

As a product team leader, I did not always understand the timing of implementation, but analyzing the quality, I clearly understood the difference between fast and good. The guys are doing well.

Do you have any advice for potential customers?

Write a detailed technical assignment.

BACKGROUND

Please describe your company and your position there.

S7 Airlines is the largest private airline in Russia with the most modern aircraft fleet on the Russian market air transportation. A wide route network allows our passengers travel to 181 cities in 26 countries of the world. S7 Airlines is one of the three best airlines in Eastern Europe in the authoritative international Skytrax rating. Based on the results of 2018 of the year S7 Airlines became the most punctual Russian airline, ranked sixth in the European airline punctuality ranking OAG Punctuality League 2019.

S7 Airlines is one of the most environmentally friendly air carriers in the world, according to environmental organization Atmosfair. The airline is ranked 16 in the world ranking. I'm the head of direction.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Lorem Scriptum, and what were your goals?

Updating and developing the user's personal account

SOLUTION

How did you select this vendor?

Lorem Scriptum won the tender

Describe the scope of their work in detail, including any steps and the final deliverables.

Development and updating of the user's personal account. Implementation of the functionality of the old functionality and the implementation of new tasks and requirements.

How many people from the vendor's team worked with you, and what were their positions?

1 QA engineer, 2-3 developers

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Personal account allows you to view and edit your personal information, view the history of your bookings, buy "miles", etc.

Describe their project management style, including communication tools and timeliness.

Project Manager, developers, QA, Account Manager - on the side of Lorem Scriptum, Analysis - on the S7 side. The system works well.

What did you find most impressive or unique about this company?

They're flexible and professional.

Are there any areas for improvement or something they could have done differently?

No.

BACKGROUND

Please describe your company and your position there.

Subnero is a provider of innovative products and solutions to facilitate underwater wireless networked communications and in-water sensing & monitoring. Our company has 10 employees and we are a spin-off from the National University of Singapore (NUS) Acoustic Research Laboratory (ARL) based in Singapore.

Our solutions include software-defined underwater modems, a customisable network stack that adapts to a variety of environments and applications, and a Subnero Water Assessment Network (SWAN) that uses autonomous robots to monitor the quality of water in reservoirs and lakes. I am the product manager for SWAN at Subnero. I oversee the product life cycle for SWAN, including design, development, testing, and addition of new features.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Lorem Scriptum?

For our SWAN project, we wanted to revamp the SwanViz UI-UX into a simple, clean and intuitive interface for our end user. We outsourced the design and front-end development of the UI-UX to Lorem Scriptum.

What were your goals for this project?

We wanted an easy-to-use User Interface (UI) for the SwanViz, with simple and informative dashboards, and a mobile-responsive UI. We also had a user requirements document containing a comprehensive list of tabs, tasks, goals and specifications for different user roles that we needed to fulfill for this project. We also needed a skillful team to take on the front-end development of the UI, as we did not have the expertise nor manpower to work on this aspect.

SOLUTION

How did you select Lorem Scriptum?

We found them as we were looking for UI-UX designers through Google search. Their website and portfolio looks professional. They seemed to follow standard processes and the workflow looks structured. We proceeded to set up a meeting with them to discuss our requirements and expectations, and decided to select Lorem Scriptum from a few other options, after our discussion with them went well.

Describe the project in detail.

The SwanViz is a web application that displays the progress of various missions carried out by the SwanBots (SWAN robot), and also allows real-time visualization of the water quality data collected by the SwanBots using heat maps and plots. Users also make use of the SwanViz to configure and update existing missions for monitoring the water quality in reservoirs/lakes and to configure alerts settings for the water quality parameters.

All of these project requirements were captured in a user stories document, which we handed over to the Lorem Scriptum team when we started the project with them. We started off with remote video meetings to discuss our goals and objectives, and clarify the queries they had on our requirements as stated in the user stories document. Within the first two weeks, we received design mockups on the UI. We reviewed the mockups and provided our feedback to them, which they took to revise the design further. After several iterations in the design, the design was finalized and we moved onto the front-end development phase.

The development phase was split into 2 different stages in order to meet our tight timeline. The first stage was focused on delivering the more important features we had prioritized, whereas the second stage was to deliver the other remaining features in our user stories. After several rounds of testing as well as after the Final Acceptance Test, we are now into our support phase of the project.

What was the team composition?

We were assigned a project manager and account manager to support us and serve as the main points of contact throughout the project. There were also 3 frontend developers (i.e. High Middle, Senior and Principal), and 1 QA (Middle) resource.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The project is still ongoing and has not been delivered to the end user. However, we are impressed with the usability, flow, look, and technical aspects of the user interface, and we believe it will improve the overall user experience for the end user.

How effective was the workflow between your team and theirs?

The interactions between both teams have been good. While Lorem Scriptum was working on the design and front-end development for the SWAN, our team was working on the back-end development for this application. The planning and scheduling of work done by the Lorem Scriptum team were quite efficient, which made it convenient for both teams to work collaboratively. Though both the teams were in different time zones, this did not seem to affect the works very much.

The Lorem Scriptum team also communicated very quickly to us whenever they had an issue or query that required our attention or response, and this allowed issues to be resolved quickly and efficiently.

What did you find most impressive about this company?

Lorem Scriptum has good knowledge and experience about UI and front-end development. Although we were new to some of the technologies used for the application, they patiently provided guidance to us. We also liked that Lorem Scriptum was very flexible to work with. For complex issues, whether project or technical in nature, they were dedicated at finding a workaround solution, and managed to provide an effective solution that worked for both their team and ours.

They have offered solutions to issues whether or not it was beyond their scope of work.

Are there any areas for improvement?

We are overall satisfied with the collaboration with Lorem Scriptum, as well as the results that they have delivered. During the development process, we found several features that we wanted to implement in our interface but they were classified by Lorem Scriptum as a new requirement. In the end, both teams managed to come to an agreement on a solution to include the features.

We appreciate the open and direct communication by them during this project, as well as the continual effort and commitment Lorem Scriptum put into making things work.

BACKGROUND

Please describe your company and your position there.

We provide world-class custody, execution and investment management to private clients, financial advisers and institutional investors. Nikolay Pomortsev Project Manager

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Lorem Scriptum, and what were your goals?

We had a small team of talented frontend developers and a new application with lots of new design elements in it. Our goal was to outsource the application as much as possible, but keep it matching our quality standards.

SOLUTION

How did you select this vendor and what were the deciding factors?

We tried to find the best developers who can produce the code matching our standards.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The scope is confidential.

How many people from the vendor's team worked with you, and what were their positions?

1 Project Manager 1 Account Manager 1 Team-leading Front-end Developer 2 Front-End Developers 1 QA

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We managed to test our hypothesis and also build a solid UIKit, which we're still using.

Describe their project management style, including communication tools and timeliness.

We had optional invitations to the planning, daily and retro meetings. The communication was in Slack. Tasks were tracked in JIRA. Code was in Bitbucket. Everything was smooth and clear!

What did you find most impressive or unique about this company?

Perfect work with feedback. I was impressed by their ability to listen to the customer. Clear and smooth communication.

Are there any areas for improvement or something they could have done differently?

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