Level Interactive™

BACKGROUND

Please describe your company and position.

I am the Global Marketing Director of a renewable energy company.

Describe what your company does in a single sentence.

Renewable Energy Solution

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Level Interactive™ to accomplish?

• New brand creation
• Website development
• Branding

SOLUTION

How did you find Level Interactive™?

Referral

Why did you select Level Interactive™ over others?

• Close to my geographic location
• Good value for cost

How many teammates from Level Interactive™ were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Brand Strategy & Messaging Development:

Conducted stakeholder interviews and market research to define our brand positioning
Crafted a brand narrative that speaks directly to our target audience 
Developed a full messaging framework, including brand pillars, mission, vision, tone of voice, and elevator pitch

Visual Identity Creation:

Delivered a complete brand identity system, including logo design, color palette, typography, iconography, and visual guidelines
Created assets for both digital and print applications, ensuring a consistent brand presence across all channels

Website Design & Development:

Designed and built a fully responsive, high-performance website aligned with our brand message and user journey
Developed the site on a scalable CMS with SEO-optimized architecture and fast load times
Integrated analytics tools, contact forms, and backend systems to support ongoing lead generation and performance tracking

Content Creation:

Wrote all website copy, aligned with our messaging and SEO best practices
Provided creative direction for photography and visual content to enhance storytelling

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The entire process was smooth, collaborative, and completed on time and on budget

The final brand identity and website not only captured who we are but elevated how we present ourselves to the world

Internal and external feedback has been overwhelmingly positive, with early traction in customer engagement and brand recognition

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Level’s project management was outstanding. Josh provided a clear project plan from the start, outlining timelines, deliverables, and key milestones through Notion. Every item was delivered on time, and often ahead of schedule. There were no surprises, just consistent progress and open communication throughout.

What really stood out was how responsive and proactive the team was. They listened carefully, understood our needs quickly, and responded with thoughtful solutions. Whether it was a strategic shift or last-minute input from our leadership, they adapted without missing a beat. Their ability to balance structure with flexibility made the entire process smooth and stress free.

What was your primary form of communication with Level Interactive™?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about Level is their ability to deliver international grade branding with both speed and precision. As a Taiwan based company with deep knowledge of the US and European markets, they bring a rare and valuable perspective. They are not just fluent in design and messaging - they understand how to position brands for global relevance.

For any Taiwan based business looking to expand internationally, Level is a strategic partner that can make your brand feel truly global. Their cross cultural expertise ensures your messaging resonates with Western audiences while keeping the execution fast, efficient, and cost effective. It is a powerful combination that is hard to find.

Are there any areas for improvement or something Level Interactive™ could have done differently?

Overall, working with Level Interactive was excellent. The only area for improvement would be the choice of collaboration tools. Platforms like Google Drive, Notion, and WhatsApp are great for fast teamwork, but they can be less ideal for executive reviews or companies with strict IT policies. Offering more flexible or enterprise friendly options would make the process even better.

BACKGROUND

Please describe your company and position.

I am an executive at Leung Center for Cosmology and Particle Astrophysics

Describe what your company does in a single sentence.

Leung Center for Cosmology and Particle Astrophysics (LeCosPA). We are a research center at National Taiwan University.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Level Interactive to accomplish?

• Create a new website for our Institute

SOLUTION

How did you find Level Interactive?

• Online Search
• Clutch Site

Why did you select Level Interactive over others?

• High ratings
• Close to my geographic location
• Pricing fits our budget
• Good value for cost
• Good first contact

How many teammates from Level Interactive were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The goal of the project was to create a modern and elegant new website for our Institute. We wanted to put a focus on clean layout, typography design, subtle animation, and beautiful photography. The redesign of our website should feature a clean and user-friendly design that provides clear information about our Institute, its people and research activities.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Complete redesign of our website. Beautiful and functional.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management could not have been better. Very professional. Great attention to detail. Very fast responses to any queries. I could not have been happier with them.

What was your primary form of communication with Level Interactive?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Level Interactive really cared about our project. Every detail was considered very careful. We had long discussions about every aspect of the page. Everybody worked hard to achieve optimal results.

Are there any areas for improvement or something Level Interactive could have done differently?

I can't think of anything.

BACKGROUND

Please describe your company and your position there.

Eytone Electronics is a 42-year-old manufacturer of audio OEM/ODM and magnetic components My role is marketing development, responsible for product promotion marketing and market information collection

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Level Interactive, and what were your goals?

The company's old website is no longer in line with the trend to attract the target customer group. It is necessary to actively update the website and optimize the product presentation page. Because the company's internal IT is system program-oriented, LEVEL is requested to assist in the overall design and planning of the new website and strengthen the brand image.

SOLUTION

How did you select this vendor and what were the deciding factors?

LEVEL is the partner selected by three design companies, these design companies include well-known large-scale marketing and website design companies at home and abroad. LEVEL can select the flexible cooperation mode and listen carefully to customer needs, and actively identify problems and make suggestions and improvement methods

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Through the initial design company selection process, we have a preliminary understanding of LEVEL's design cases and execution capabilities, followed by the setting of schedule planning and the provision of a time-free and convenient discussion process through Notion and Slack. The website structure is due to consideration.

To maintain the convenience and flexibility, it is built on the basis of Webflow. As one of the company's website maintainers, this structure does bring us a friendly operation interface.

How many people from the vendor's team worked with you, and what were their positions?

There are three people in the LEVEL team serving this project, they are:

1. Josh - Founder and Creative Director
2. Alfie - Art Director
3. Mandy - Accout Manager

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After the official launch of the website, the understanding and smoothness of the products for the unfamiliar customers has been significantly improved, and the demand for inquiries and quotations from unfamiliar customers has increased by about 17-20% every month.

Describe their project management style, including communication tools and timeliness.

Before the project was launched, LEVEL had already opened Notion and Slack's exclusive discussion group for rhythm electronics, which was convenient for project members to quickly communicate and modify any text and picture content.

Because of this convenient discussion mode, when there are new ideas or modifications, Can quickly let both parties understand and implement to achieve the goal

What did you find most impressive or unique about this company?

We would say that LEVEL is a small boutique design company with unquestionable professionalism. Level Interactive gave us a warm communication process instead of a standardized business model, which also creates the professionalism of our product pages and the presentation of company history. the warmth

Are there any areas for improvement or something they could have done differently?

Some functions of the Webflow architecture are not so perfect, and sometimes there are problems in the implementation of the discussed directions, but LEVEL can always use different methods to achieve our company's expectations

BACKGROUND

Please describe your company and your position there.

Wadd Inc. is a tech company that's developed and released a location-based deals mobile app to the Google Play Store and the Apple App Store. I'm a co-creator of the company and app.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Level Interactive, and what were your goals?

We consulted with Level Interactive about the user experiences of the Wadd app before we started development. Our goal was to talk through things, discover potential holes and come up with solutions, and validate the user flow to help ensure that we'd build a cohesive and easy-to-use app.

SOLUTION

How did you select this vendor and what were the deciding factors?

Joshua R. is a long-time friend of mine. And we also worked together in the past, so I know the quality of work he produces.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We first talked about the idea of the app. Then we walked through wireframes and the user flows. As we went through many iterations, we continuously updated the wireframes that were eventually given to our software development team to work off of.

How many resources from the vendor's team worked with you, and what were their positions?

We worked directly with Joshua R., the founder of Level Interactive.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We were actually able to get to the software development stage after many rounds of talking through the wireframes and app concept.

Describe their project management style, including communication tools and timeliness.

Joshua R. is very punctual and clear in his communications. He is very hands on but also understanding, responsive, and creative when tough challenges arise.

What did you find most impressive or unique about this company?

Level Interactive and Joshua R. are quick to think of unconventional solutions to challenging issues. They're not afraid to try new things and they ask a lot of questions to gain as much information as they can.

Are there any areas for improvement or something they could have done differently?

n/a

BACKGROUND

Please describe your company and your position there.

I am the CEO of an early-stage software-as-a-service technology startup targeting customer service departments.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Level Interactive?

Overall brand strategy, new logo and design development.

What were your goals for this project?

As an early-stage startup, our minimum viable product was already being used in production, but the product (and company) looked like it was still under development. We needed a brand strategy to make our company and product more polished and consistent.

SOLUTION

How did you select Level Interactive?

Level was referred to me via a trusted contact when I asked around for a design agency.

Describe the scope of their work in detail.

Started with a kickoff meeting and provide key inputs. Then they went to do their own research on the competitive landscape. Refined our brand definitions (story, mission, values, messaging, etc.). Developed several stylescapes.

Once one was selected, started to iterate on logo concepts and designs. Other materials such as stationery, a presentation deck, and an updated website were developed. A branding guidelines PDF was the final deliverable.

What was the team composition?

I mostly worked with two designers, one of whom is the agency founder.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We've completely revamped our website and application user interfaces to match the new branding. So far, I'm getting very positive feedback on the new branding.

How effective was the workflow between your team and theirs?

We mostly worked with Slack and Notion to communicate and manage the project with occasional video conferences. The team's communications were always responsive.

What did you find most impressive about this company?

I think the most important aspect of branding is the concept and they spent a lot of time refining various concepts to find one that works for what we do.

Are there any areas for improvement?

We did run into an issue with the original logo design having a trademark conflict with a different company in a similar industry sector causing us to have to quickly redesign the logo while trying to maintain the original concept.

I know that looking for trademark conflicts is a difficult thing and is more of a legal issue than a design issue, so I am not sure what to suggest. But if there was a better process for seeking potential trademark issues, it would help them to improve the success of future projects. Despite this issue, overall I'm satisfied with the work.

BACKGROUND

Please describe your company and your position there.

SC&T is a 40-person manufacturer specializing in audio-visual signal transmission equipment. It has been established for 18 years. It is mainly exported to the European and American markets.

I am currently serving as the general manager and my mother is the founder of the company. I am the second-generation immediate family member Take over the company's affairs.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Level Interactive?

Brand visual image reconstruction

What were your goals for this project?

The main goal of the cooperation is to re-establish a company's brand image in the next 10 years that is in line with the world's trends, which can highlight and amplify the characteristics and value of the company's services when it is with competitors in the industry.

SOLUTION

How did you select Level Interactive?

In total, we contacted three different vendors, and each of them had a formal proposal and offer to us. The choice of Level Interactive was decided by myself and the company’s marketing director after discussion. The main reasons for choosing Level Interactive are as follows a few points:

1. The brand cases completed by Level Interactive in the past have a clear and distinctive visual image, which is the most prominent among manufacturers.
2. The brand book produced by Level Interactive is easy to understand and attractive.
3. Communication and discussion with Level Interactive are smooth and comfortable.

Describe the scope of their work in detail.

The entire rebranding project is split into two parts, one is the definition of brand core values, and the other is the reconstruction of brand visual image. "Brand core value definition" is defined in cooperation with another manufacturer and transferred to Level Interactive for "branding" Visual image reconstruction".

At the beginning of the project, SC&T provided a complete outline and story of the brand's core values, and was developed by Level Interactive.

Finally, the complete brand book was organized. The final product also includes the product image, uniform, and DM , Website and other schematic diagrams, as well as finished products such as Lego, manual Icon, font and glyph.

What was the team composition?

The project cooperates with the founder, designer and project manager.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

After the release of the new image, many customers have noticed the company’s changes and received good reviews from exhibition visitors at the new image exhibition.

The company’s internal employees also have great expectations for the new brand, and the overall benefits have exceeded the original plan expected.

How effective was the workflow between your team and theirs?

The overall cooperation and communication are smooth, and most of the time delay is our factor. The data transmission is mainly based on the Google system. The information is clear and clear.

What did you find most impressive about this company?

Level Interactive can turn the brand into a shallow, mobile and resonant, so that everyone can understand the core value of the brand that they want to convey.

Are there any areas for improvement?

In terms of brand core values, if there are more detailed service processes or cases, the process of brand rebuilding will be more complete.

BACKGROUND

Please describe your company and your position there.

I'm the CEO of WunderAds. We're a PPC boutique agency focusing on the eCommerce industry. Currently, we're having offices in Estonia (EU) and in Taiwan.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Level Interactive?

We hired Level Interactive to primarily work on some overall branding strategies. They helped us re-branding our logo and social media icons and consult us with a complete revamp of our website.

What were your goals for this project?

Our goals were to create a clear brand strategy and guidelines. Now we want to create a new feeling for the brand translating it to all our marketing materials with the main goal to increase our overall conversion rate.

SOLUTION

How did you select Level Interactive?

Level Interactive got recommended by a friend who has worked with the owner Joshua previously at ACER.

Describe the scope of their work in detail.

Level and I had a few meetings in order to discuss our initial needs. We then received some homework putting in key-information about our company, brand, and industry. Josh and his team then created quickly a few ideas and drafts when it comes to creative aspects like design and ad copy.

After discussing further adjustments we quickly finalized our projects.

What was the team composition?

I worked directly with their CEO who is amazing. Joshua is very detail-driven. Have rarely met someone who was that level of OCD :) When it comes to branding & design he's a genius. I also had some contact with the team which contains only great spirits. Overall, our work provided me with a family and belonging sense that made it very joyful to work with them.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The outcome is a new feel and touch of the brand + overall having a clear perspective on what things need to be done to make Q4 2020 and 2021 even more successful!

How effective was the workflow between your team and theirs?

Very effective. They are overall very responsive. Sometimes I even get a bad feeling because I receive replies when I think they should be asleep.

What did you find most impressive about this company?

Fairly new, with a small team they made quite an impact very fast working with internationally recognized corporates.

Are there any areas for improvement?

We're continuing our engagement with them. So, therefore, we're overall satisfied at this point.

BACKGROUND

Please describe your company and your position there.

I am the Marketing Manager at the Swedish makeup company Baseofsweden, we make innovative base makeup products.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Level Interactive, and what were your goals?

We hired Level Interactive with the goal to create a completely new website for us with a big focus on e-commerce that would display our products and show our Scandinavian heritage and our company values.

SOLUTION

How did you select Level Interactive and what were the deciding factors?

We selected Level Interactive based on recommendations. A colleague was very satisfied with their work and recommended the agency to us.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

First, there was the starting phase where we together evaluated our previous website, the pain points and all that had to be redesigned. The agency then went through all of our wishes, gathered them and researched hundreds of templates to base the new website on.

After much consideration and in-depth research they choose a template that would be the new basic template for the new website, from there we had continuous meetings discussing all pages, features, functions and user design. The platform used for the website is Shopify.

The agency managed to find good solutions for all the different features that we wanted and really took all our wishes and thoughts very seriously and solved them in a very smooth way. The end result was a light-feeling e-commerce Shopify store with a user friendly, yet Scandinavian minimalist design expressing our company values and

How many people from the vendor's team worked with you, and what were their positions?

We worked closely together with the project manager Joshua Roberts and Alfie Chen who was the lead designer / art director.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launching our new website we saw a great positive response from everyone who visited our new store. They said it looks so much more premium and is so much more user-friendly. The new store makes it easy to see our full assortment and we have seen that the average time spent on our website has increased.

Describe their project management style, including communication tools and timelines.

We had weekly meetings with the project manager Joshua and the designer Alfie. At the beginning of the project they made an accurate project plan that they continuously updated us on. We communicated through Google Hangout, Slack and email.

What did you find most impressive or unique about this company?

The team worked extremely close with us and really listened to all our needs and wants. They created unique solutions for us and really made sure we were satisfied with the new website. They managed to fulfill all our wishes while creating a new design that was minimalist and premium. They also had a workshop, guiding us on how to change content ourselves.

Are there any areas for improvement or something they could have done differently?

When the page first launched, there was only one thing that was not working and the team fixed it immediately. So no, there is nothing they could have done differently. We are very pleased with their hard work and professionalism.

BACKGROUND

Please describe your company and your position there.

We are a small, high-end consultancy start up in the first phase of its existence. I am founder.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Level Interactive?

We needed to establish our visual identity first and our main brand assets, including brand name, logo, etc. Our next step will be to develop our website and some other communication materials. We will do this together with Level.

What were your goals for this project?

See above

SOLUTION

How did you select this vendor?

I know the founder, Joshua Roberts, very well from working together in the past. I have always been impressed with his work and therefore wanted to hire him for my own business initiative.

Describe the scope of their work in detail.

See above

What was the team composition?

Joshua Roberts and Alfie Chen

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Brand Strategy and Alignment: Brand name, Mission, Internal Values, Value Proposition and Messaging Pillars. Brand VI design and Stylesheet: Logo, branding guidelines, Visual Elements, Style sheets, Stationery, Templates for Presentations

How effective was the workflow between your team and theirs?

The workflow was efficient and effective

What did you find most impressive about this company?

How quickly they understood our mission, the look and feel we were looking for and the business we are in, even though they do not have experience in this type of business. Their flexibility, creativity, and value for money are excellent.

Are there any areas for improvement?

Not all that is created during the process is archived in a way that the client has access to (e.g. for reference to earlier ideas during conversations), only the outcomes of certain steps in the process. Not a big deal in itself but sometimes it would be welcome.

BACKGROUND

Please describe your company and your position there.

I am the founder of Lola Von Vega, a Hong Kong based fashion and accessories brand. We launched in 2019 and create accessories for young women inspired by dance culture for office, casual, and nightlife wear.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Level Interactive?

We needed to create a new brand identity from the ground up. This included logos, color schemes, typography, messaging, values and mission statements. Currently we are talking with Level about expanding the scope and having them create our ecommerce website.

What were your goals for this project?

Our goals were to create a brand and visual identity that amplifies Lola Von Vega’s mission: to empower women to have confidence in their daily lives, and to express themselves outwardly through our designs inspired by dance culture. We needed a brand identity with strong and vibrant colors, and a logo and typography that gave off a premium feel without putting distance between the brand and the target audience.

SOLUTION

How did you select this vendor?

We were referred to Level through a friend, and after the initial meeting, we have many experience on creative agencies in the past, we knew they are the agency that could deliver on this ambitious project.

Describe the scope of their work in detail.

The branding project involved discovery sessions that had us doing a thorough competitor analysis to determine where we fit in the market. We needed a name that would set us apart, and also worked with the Level team on our mission and values, and the voice identity that would guide all of the copywriting. The scope also included several logos for different touchpoints, different fonts, mock ups, graphic elements, and a brand book and guidelines, as well as downloadable assets neatly organized on a cloud drive.

What was the team composition?

We worked with Josh, the founder, as well as the project management team and directly with the creative team.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

After going through the brand identity creation process, we are at a point where we can deploy the branding, colors, and elements to our new ecommerce website.

We plan to implement the brand book on all further marketing campaigns. This is a big relief, as it means we don’t need to reinvent the wheel each time we launch a campaign. We just pick what we need from the brand book and add the colors, logos, and typography to the website and social media content.

How effective was the workflow between your team and theirs?

We had constant communication through chat and weekly calls through video call on the status of each step of the branding journey. They presented each new design with the designer on hand to introduce the different elements and explain how it ties back to the original brand story and mission. They made the necessary revisions very quickly as requested, and delivered the project on time.

What did you find most impressive about this company?

The team has the ability to take my requirement and push the vision one step further to create a brand identity that would resonate over the competition. They also have a sensitive touch and understanding to their work where they would able to spot what we are looking for even our end may not able to describe or express via email or conversation. The communication was smooth and the final result exceeded my expectations.

Are there any areas for improvement?

Highly Highly recommend and we are looking forward to working with the Level team on further projects.