Name: LDW Support
Address: 1 Primrose Street, London, England, EC2A 2EX, GB
Telephone: 02074902311
Price range: $100 - $149
Rating: 4.8

Drupal and Wordpress support agency

Expert Drupal and Wordpress support services for businesses that demand excellence. Comprehensive solutions, rapid response, and strategic guidance.

Unlimited hours monthly support services.

Min project size
$10,000+
Hourly rate
$100 - $149 / hr
Employees
10 - 49
Locations
London, England
Year founded
Founded 2009
Timezones

No have been added yet...

Pricing Snapshot

Min. project size $10,000+

Avg. hourly rate $100 - $149 /hr

Rating for cost 4.6 /5

What Clients Have Said

Clients appreciate LDW Support's pricing as it fits their budgets and offers good value for cost. They have successfully managed projects for companies of varying sizes, providing services like website upgrades and ongoing support, all delivered on time and with strong communication.

This summary is based on verified Clutch reviews.

Most Common Project Size

< $10,000 based on 2 reviews

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

Learn more about SEO pricing

Select a service to see pricing information

Website Development Packages

starting at $300/month

LDW Support Review Insights

Overall Review Rating

4.8

Quality 4.8
Schedule 4.6
Cost 4.6
Willing to Refer 4.5

Top Mentions

Review Highlights

Technical Expertise in Drupal Upgrades

LDW Support demonstrates strong technical expertise, particularly in handling complex Drupal upgrades and maintaining functional continuity, which is appreciated by clients in the technology and nonprofit sectors.
Need for Better Short- and Long-term Balancing

One client noted a potential improvement area in balancing short-term requests with long-term development projects, indicating a need for better prioritization strategies.
Responsive and Collaborative Approach

The company's responsiveness and collaborative approach are highly valued by clients, who appreciate their flexibility in meeting changing needs and their proactive stance in client interactions.
Successful Intranet and Website Upgrades

LDW Support consistently delivers successful projects, including intranet design and Drupal website upgrades. Clients report stable, engaging platforms and minimal disruption during upgrades, showcasing their technical proficiency.
Strong Cultural and Value Alignment

LDW Support is selected for its cultural fit and alignment with client values. This alignment is often mentioned as a key reason for choosing their services over competitors.
Effective Project Management and Communication

Clients praise LDW Support for their effective project management, clear communication, and timely deliveries. They maintain regular updates and are open to feedback, ensuring a smooth project execution.

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LDW Support Reviews

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Application Management & Support Web Development
$10,000 to $49,999
Jan. 2022 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"What really stood out was how easy they were to work with."

Jun 27, 2025

Director, Bang Communications

David Clarke

Advertising & marketing
London, England
11-50 Employees
Online Review
Verified

LDW Support has upgraded a web design agency's Drupal 7 website to Drupal 9. The team has also implemented a design and provided ongoing hosting, maintenance, and support services.

LDW Support has completed the migration within the agreed-upon timeline, meeting all requirements and delivering a highly responsive and accessible website. The team has managed the project effectively, communicated clearly, provided regular updates, and their collaborative approach has stood out.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Director of Bang Communications

Describe what your company does in a single sentence.

Web Design, Communications, and Branding Agency for the Health and Public Sector.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire LDW Support to accomplish?

Upgrade of existing Drupal 7 website to Drupal 9
Including new design implementation
Further upgrades to Drupal 10, then 11.
Ongoing hosting, maintenance and support

SOLUTION

How did you find LDW Support?

Online Search

Why did you select LDW Support over others?

Pricing fit our budget
Great culture fit
Good value for cost
Company values aligned

How many teammates from LDW Support were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Upgrade of Existing Drupal 7 Website to Drupal 9
Migrate the current Drupal 7 website to Drupal 9, ensuring data integrity, functional continuity, and improved performance and security.

Deliverables:

Audit and document existing Drupal 7 website
Create a migration strategy and mapping plan
Rebuild content types and views in Drupal 9
Migrate all content (nodes, users, files, taxonomy, etc.) using Drupal Migrate API
Recreate or replace custom functionality using contributed or custom modules
Conduct functional and user acceptance testing (UAT)

New Design Implementation
Apply a refreshed and modern design to the website, ensuring responsiveness, accessibility (WCAG 2.1 AA), and usability across devices.

Deliverables:

Convert approved design into a custom Drupal 9 theme
Ensure mobile-first responsive design
Implement consistent styling across all content types and layouts
Integrate design with existing CMS features
Conduct cross-browser and device compatibility testing

Further Upgrades to Drupal 10 and 11
Future-proof the website with staged upgrades to Drupal 10 and Drupal 11, ensuring a secure and supported platform lifecycle.

Deliverables:

Upgrade core codebase from Drupal 9 to 10 (post-migration, at an agreed date)
Refactor deprecated code/modules for compatibility
Repeat the process for the upgrade to Drupal 11 once it becomes stable and supported
Perform regression testing and validation after each upgrade

Ongoing Hosting, Maintenance, and Support
Provide reliable hosting and continuous technical support to ensure uptime, security, and performance.

Deliverables:

Hosting setup and configuration
Monitoring (uptime, performance, traffic)
Regular backups
Security patching and core/module updates
Bug fixing and minor enhancements
Technical support via email, phone, or ticketing system
Monthly reporting

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Content migration accuracy - ≥ 99% of content types, nodes, users, and taxonomies migrated without data loss
Functional parity - All core functionality from Drupal 7 replicated or improved in Drupal 9
Broken link rate - 0% internal broken links post-migration
Module replacement coverage - 100% of critical modules successfully replaced or rebuilt
Migration timeline - Migration completed within the agreed time window

Mobile responsiveness score (Google Lighthouse) - ≥ 90/100
Accessibility compliance - WCAG 2.1 AA standard met
Browser compatibility - Design validated in latest versions of Chrome, Firefox, Safari, and Edge
Stakeholder approval rate - ≥ 90% satisfaction in design UAT feedback
Page load time - ≤ 3 seconds on average across key pagesTarget / Success Indicator

Upgrade completion - Drupal 10 and 11 upgrades completed with 0 major bugs or regressions
Deprecation issues - 100% of deprecated functions removed or replaced
Test pass rate - ≥ 95% test coverage with successful results (automated/manual)

Uptime - ≥ 99.9% monthly uptime
Response time to support requests - < 4 hours for high-priority issues
Security patching window - Critical patches applied within 48 hours
Backup frequency and recovery - Daily backups with tested monthly restore success rate of 100%

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project was managed professionally with clear communication and structured milestones. The team employed a phased approach, beginning with a discovery and audit phase, followed by design, migration, testing, and ongoing support. A detailed project timeline was shared at the outset, and regular updates were provided throughout.

The majority of deliverables were completed on or ahead of schedule.

The team was highly responsive to feedback and change requests. During development, they maintained an open line of communication through weekly check-ins and ad hoc calls.

Project management was effective, transparent, and client-focused, which contributed significantly to the smooth delivery of the project.

What was your primary form of communication with LDW Support?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

What really stood out was how easy they were to work with. They combined strong technical know-how - especially around Drupal upgrades - with a really collaborative and proactive approach.

Are there any areas for improvement or something LDW Support could have done differently?

No, everything went smoothly. The team was organised, responsive, and delivered exactly what was agreed. There weren’t any issues that stood out or anything we’d have wanted done differently.

RATINGS

5.0

Application Management & Support Web Design Web Development
Confidential
Jan. 2014 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"He is responsive and willing to be flexible to meet our changing needs."

Jul 24, 2025

Head of Communications, Elior UK

Andy Grant

Other industries
London, England
5,001-10,000 Employees
Online Review
Verified

LDW Support has designed, implemented, and maintained a contract food company's intranet.

LDW Support has maintained a stable, engaging, and informative platform for the client's employees. The team manages the project effectively, delivers on time, and promptly attends to needs and concerns. LDW Support is personable and flexible and shows a real interest in the client's business.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Head of Communications of Elior UK

Describe what your company does in a single sentence.

Contract Food Services and FM provider

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire LDW Support to accomplish?

Company Intranet

SOLUTION

How did you find LDW Support?

Referral

Why did you select LDW Support over others?

Pricing fit our budget
Great culture fit
Company values aligned

How many teammates from LDW Support were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Design, implementation and maintenance of Company intranet

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

A stabe, engaging and informative platform for our employees

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Projects managed on time and in line with our requirements

What was your primary form of communication with LDW Support?

In-Person Meeting
Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Vince is very personable and as owner, takes a real interest in his clients. He is responsive and willing to be flexible to meet our changing needs.

Are there any areas for improvement or something LDW Support could have done differently?

N/A

RATINGS

5.0

Custom Software Development Web Development
Confidential
Mar. 2025 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"I’m very satisfied with the experience I have."

Jun 30, 2025

Physiotherapist, PathwayIQ

Anonymous

Other industries
Dorking, England
Online Review

LDW Support provides web development services for a physiotherapy business. The team has built a logic diagnostic platform and worked on the client's backend system logic flows, CMS, and website.

The client is happy with the engagement's results so far. The platform works 84% of the time, and the client is impressed with the backend system logic. LDW Support has dealt with the client personally and provided tailored advice. Overall, their flexibility and adaptability stand out.

BACKGROUND

Introduce your business and what you do there.

I'm a physiotherapist at LDW Support. We provide digital health diagnostics for musculoskeletal physiotherapy services.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with LDW Support?

I needed a complex, highly secure, logic diagnostic platform that was well-designed and easy to use. I needed hand-holding from the outset.

SOLUTION

What was the scope of their involvement?

We did an initial test with AI and Microsoft Visio to get an understanding of the base logic we needed, but we knew that would only go so far. With that brief, LDW Support delivered the backend system logic flows, CMS, and website.

What is the team composition?

I have been lucky to have the director help me due to the complex nature of the work I needed. No one has done it before, and it needs to be high-level support.

How did you come to work with LDW Support?

A referral.

What is the status of this engagement?

We started working together in March 2025, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The form works at least 84% of the time. I have more content to add with support, and the project is about 5% into the beta version currently. The logic is amazing! The other alternatives available via Typeform or Visio are rudimentary and pictorial, but this logic works.
Having looked around for suitable alternatives that included typeform platforms and Visio Microsoft products and others that didn’t get off my cutting room floor the cost was fantastic to the beta stage we are currently at. My limitations are needing to get more done to get back to LDW support to make more progress.

How did LDW Support perform from a project management standpoint?

Vince (Director) dealt with us personally. We are so new that we needed a lot of support on how it all works. He was clear and direct and gave examples and helped with advice tailored to my company's needs. The cost was fantastic for the beta stage we are currently at. My limitations are needing to get more done to get back to LDW Support to make more progress.

We communicate via phone calls and WhatsApp messages. We also use some emails, but I don't like putting such volume into emails. We use phone and WhatsApp to make voice notes and drop example photos.

What did you find most impressive about them?

The flexibility to adapt to platforms and versions I have brought as examples.

Are there any areas they could improve?

I’m very satisfied with the experience I have, and I hope that the continued work we do will build on it.

Do you have any advice for potential customers?

Convey your bigger picture into the language of a website support model.

RATINGS

5.0

DevOps Managed Services Web Development
Less than $10,000
Mar. 2022 - Ongoing

4.0

Quality: 4.0

Schedule: 3.5

Cost: 3.5

Willing to Refer: 3.0

"LDW has been generally quick and responsive."

Jun 27, 2025

Marketing Director, Nonprofit

Anonymous

Non-profit
London, England
11-50 Employees
Online Review
Verified

LDW Support has provided website support for a nonprofit organization. The team has upgraded the website's Drupal versions from 8 to 9 and 10. The services also include hosting and ongoing support.

LDW Support has successfully upgraded the website's Drupal version with minimal disruption. The team has been quick and responsive to the client's requests. The team has fortnightly meetings with the client and uses Basecamp to manage the tasks and communicate with each other.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Marketing Director of a nonprofit company

Describe what your company does in a single sentence.

The organization is a global membership body for investors.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire LDW Support to accomplish?

Drupal upgrade from Drupal 8 to 9, then 10.
On-going support
Hosting

SOLUTION

How did you find LDW Support?

Referral
Other

Why did you select LDW Support over others?

Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

LDW have provided ongoing support and hosting for our website, plus upgrades to Drupal when required.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Successful upgrades to the latest version of Drupal with minimal disruptionand ability to make required changes to our website for new events and activities.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We have fortnightly meetings and also use Basecamp to manage requests/ongoing work outside that. LDW has been generally quick and responsive.

What was your primary form of communication with LDW Support?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Ability to deal with a complex Drupal set-up, put in place by another provider.

Are there any areas for improvement or something LDW Support could have done differently?

Sometimes balancing short-term requests and longer-term pieces of devlopment could have been improved on, but this is always a tricky balance.

RATINGS

4.0

Showing 1-4 of 4 Reviews

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Verified Client Reviews: 3

Overall Review Rating: 4.8

Source: Clutch

Last Updated: July 24, 2025

Business Entity

Business Entity Name	London Design Works Limited
Source	Companies House
Jurisdiction of Formation	United Kingdom
Date of Formation	September 16, 2009
Status	Active
Last Updated	June 28, 2025
ID	07020735

Credit Report Results

International Credit Risk Assessment	Moderate Risk
Source	Creditsafe
Last Updated	June 28, 2025

Learn More About The Clutch Verification Process

Locations (1)

1 Primrose Street London, England EC2A 2EX

10 - 15

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Elior UK

(1)

Andy Grant

Gadre Infotech Pvt. Ltd.

(1)

Shalaka Teli

LDW Support

Drupal and Wordpress support agency

1 Timezone that we service

1 Locations

Services

Focus

Industries

Clients

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information

Reviews

LDW Support Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Technical Expertise in Drupal Upgrades

Need for Better Short- and Long-term Balancing

Responsive and Collaborative Approach

Successful Intranet and Website Upgrades

Strong Cultural and Value Alignment

Effective Project Management and Communication

Reviews mentioning:

LDW Support Reviews

Web Dev & Application Mgmt & Support for Web Design Agency

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Web Design & Development for Contract Food Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Custom Platform Dev for Physiotherapy Business

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Website Support for Nonprofit Organization

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Portfolio & Awards

Verification

Business Entity

Credit Report Results

Location

Locations (1)

Contact

Connections

Elior UK

Gadre Infotech Pvt. Ltd.

Packages