LABEL Research & Consulting

BACKGROUND

Please describe your company and position.

I am the Consumer Insights Director of a dairy products manufacturing company.

Describe what your company does in a single sentence.

We're a family-owned global dairy product manufacturing company.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire LABEL Research & Consulting to accomplish?

• LABEL R&C was hired to find French consumers for in-person product testing on a home water solutions research project. The primary objective was to recruit high-quality participants that fulfilled rigorous demographic and usage criteria for the evaluation of user experience in live fieldwork.

SOLUTION

How did you find LABEL Research & Consulting?

Referral

Why did you select LABEL Research & Consulting over others?

• Good value for cost
• Referred to me
• Company values aligned

How many teammates from LABEL Research & Consulting were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

LABEL R&C managed the end-to-end recruitment and logistics for in-person consumer testing in France. Key deliverables included: 

• Screening and recruiting French target consumers against demanding screening criteria.
• Full logistical coordination, scheduling, and venue arrangements for testing sessions.
• On-site fieldwork management to ensure seamless execution.
• Participant incentive administration and post-session reporting.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

LABEL R&C achieved 100% of the target participant recruitment despite very challenging recruitment constraints. The testing sessions were a success and our research team gathered rich, actionable consumer feedback to move our project forward.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Top-tier was their project management. Clear, proactive and frequent communication from kickoff to completion. All the milestones were hit on time. They were also flexible when minor adjustments were needed in the testing phase.

What was your primary form of communication with LABEL Research & Consulting?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What was immediately impressive was their ability to get top-tier participants, even with restrictive criteria. During the duration of the engagement they were a very reliable, hands-on and professional research partner.

Are there any areas for improvement or something LABEL Research & Consulting could have done differently?

Not one. The project was completed smoothly and we would be happy to work with them again for future research projects.

BACKGROUND

Please describe your company and position.

I am the UX Research Manager of The Co-operative Bank plc

Describe what your company does in a single sentence.

Our bank emerged from the co-operative movement, with co-operative values central to our operations. These values facilitated the establishment of the UK's first customer-led Ethical Policy, enabling us to positively impact the community, a distinction it maintains today.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire LABEL Research & Consulting to accomplish?

• We hired LABEL Research & Consulting to support us with usability testing for a connected medical device involving patients in the UK. Our main goal was to gather actionable patient insights to refine and validate the product's design prior to launch.

SOLUTION

How did you find LABEL Research & Consulting?

• Online Search
• Referral

Why did you select LABEL Research & Consulting over others?

• High ratings
• Pricing fit our budget
• Referred to me
• Company values aligned

How many teammates from LABEL Research & Consulting were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

LABEL R&C managed the end-to-end recruitment and logistics for usability testing of our connected medical device. Key deliverables included:

• Target participant recruitment strictly matching our screening criteria across various patient demographics in the UK.
• Session scheduling and participant management.
• Usability testing execution and raw feedback gathering.
• A summary report detailing key user insights and actionable recommendations for product refinement ahead of launch.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The recruitment quality was fantastic – 100% of those we recruited were a perfect match for our complex screening criteria. The testing insights gave clear, data-driven direction that helped improve the product’s user interface and operational safety before it reached the market.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They ran their project seamlessly. The project was completed right on time and they were proactive in communication. They were quick to adapt if we had changes or needs and were professional in their work flow from kickoff to final handoff.

What was your primary form of communication with LABEL Research & Consulting?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was their commitment to recruitment quality and overall professionalism. Finding the exact patient demographics for medical device testing can be challenging, but LABEL R&C handled it effortlessly while maintaining transparent and proactive communication throughout.

Are there any areas for improvement or something LABEL Research & Consulting could have done differently?

Nothing special, they fulfilled all our expectations. Looking back, broadening their participant reach for hyper-niche medical conditions could be a nice add, but execution was flawless for our project.

BACKGROUND

Please describe your company and position.

I am the Cheif Executive Officer of Healthwatch Solihull

Describe what your company does in a single sentence.

Healthwatch Solihull is a hospital & health care company based out of Warwick Rd, Solihull, United Kingdom.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire LABEL Research & Consulting to accomplish?

• We needed to recruit very specific patient profiles in France and Belgium and manage all UX study logistics under strict healthcare compliance.

SOLUTION

How did you find LABEL Research & Consulting?

• Online Search
• Clutch Site

Why did you select LABEL Research & Consulting over others?

• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from LABEL Research & Consulting were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They handled recruitment, screening, scheduling, moderation, translation, and video delivery for usability testing sessions.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The recruited participants matched our criteria perfectly, and the insights gathered helped refine the medical device’s usability.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were proactive, highly organized, and kept us informed at every stage despite tight timelines.

What was your primary form of communication with LABEL Research & Consulting?

Email or Messaging App

What did you find most impressive or unique about this company?

Their sensitivity when working with patients and their ability to combine empathy with professional moderation.

Are there any areas for improvement or something LABEL Research & Consulting could have done differently?

Overall, the experience was excellent. No significant improvements needed.

BACKGROUND

Please describe your company and position.

I am the Director of BirdEase Systems Inc

Describe what your company does in a single sentence.

A complete event management platform designed to help you raise more money and save more time.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire LABEL Research & Consulting to accomplish?

• We needed a partner to manage qualitative fieldwork across multiple European markets, ensuring consistent quality and cultural relevance.

SOLUTION

How did you find LABEL Research & Consulting?

• Online Search
• Clutch Site

Why did you select LABEL Research & Consulting over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from LABEL Research & Consulting were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They handled recruitment, moderation, and logistics, adapting to evolving project needs.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Participants matched our criteria exactly, and the insights collected directly informed our client’s strategic decisions.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were highly responsive, detail-oriented, and kept the process smooth despite last-minute changes.

What was your primary form of communication with LABEL Research & Consulting?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their deep local knowledge and ability to adapt quickly without compromising quality were impressive.

Are there any areas for improvement or something LABEL Research & Consulting could have done differently?

None.