KlientBoost

BACKGROUND

Please describe your company and your position there.

I am CMO for PTO Exchange. PTO Exchange is a benefits platform that turns unused paid time off (PTO) hours into liquid assets that can be converted into things employees value – retirement accounts, student loan payments, donations, leave-sharing, charitable causes and more. I am responsible for all things marketing and lead-generation.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire KlientBoost?

We need leads! We have limited budget so we are super focused on cost / qualified lead. Additional challenge: our awareness is low, as well as the category, so few people search exactly on what we do.

What were your goals for this project?

Generate leads to fill our pipeline and drive opportunities.

SOLUTION

How did you select this vendor?

Previous successful engagement with KlientBoost.

Describe the scope of their work in detail.

Develop campaigns on the major digital platforms: * Paid search (Google, Bing) * Paid social (FB, LinkedIn, YouTube) * Software review sites (Capterra, G2) * Landing page(s) * Testing and optimization

What was the team composition?

1 primary account manager, with oversight by account director and CEO

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our $ / qualified lead came down 80-90% from the start of the campaigns based on optimization and adjustments to strategies and tactics.

How effective was the workflow between your team and theirs?

Very effective. Weekly regularly scheduled meetings to review performance and priorities.

What did you find most impressive about this company?

Focus always on quality leads that lead to opportunities. Generating conversions is not enough. Introduce new platforms (e.g., Capterra) that might provide additional leads and diversification.

Are there any areas for improvement?

A few hiccups on messaging and copy.. but worked through that fine!

BACKGROUND

Please describe your company and your position there.

I am the director of digital audience for an equipment rental agency. We are located in California, Illinois, and Georgia, and have 80 employees. I am responsible for our paid search marketing and SEO.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire KlientBoost?

We hired KlientBoost to manage our Bing and Google paid ad campaigns.

What were your goals for this project?

The goals were to improve return on ad spend and cost per acquisition while increasing the total number of qualified leads.

SOLUTION

How did you select this vendor?

We have found them through a referral.

Describe the project in detail.

The overall scope of the project included planning, researching, and restructuring all of our search PPC campaigns.

What was the team composition?

We had a team of three senior members assigned to our account. A senior account manager was handling the various campaigns.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

They were able to optimize our ROAS and CAC as well as increase the total number of qualified leads, and closed sales.

How effective was the workflow between your team and theirs?

They have educated us about paid ads which says a lot about their communication and transparency. We had scheduled weekly calls and on-site meetings to review results, make adjustments and optimizations.

What did you find most impressive about this company?

They are professional, results and data driven, honest, and transparent. They went above and beyond to make sure campaigns succeed. The very talented group of folks assigned to our account were part of the team and cared about the success of the business as much as we do.

Are there any areas for improvement?

Not that I can think of.

BACKGROUND

Please describe your company and your position there.

Mobile Assistant combines cutting-edge technology with the human touch, to deliver the highest quality dictation service to help financial advisors accurately capture and document client meeting notes. Our Talk It Mobile app includes a built-in Assistant template guide, designed to help guide our clients through the dictation routine, combined with our CRM integrations streamline the note-taking process.

Our professional, US based, human transcriptions deliver the highest quality notes of any voice-to-text solution within 8 business hours. Corey Westphal is the CEO and founder of Mobile Assistant, leading the way in dictation technology innovation. Recognized as an expert in voice-to-text solutions, Corey is driven to introduce new innovation and disruption into the way advisors incorporate technology in their client meeting workflow.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire KlientBoost?

Design and manage advertising landing pages to increase free trials with our service.

What were your goals for this project?

Increase by free trial customers by 50%.

SOLUTION

How did you select this vendor?

Referred by Snappy Kraken, a fintech partner of Mobile Assistant.

Describe the project in detail.

Work with Mobile Assistant to design ads to run on multiple digital platforms that drive interest in our service and encourage the sign up of our free trial.

What was the team composition?

The KlientBoost team consisted of a PM, ad designer, and developer support. New members of the team were introduced when support was needed.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

In just three weeks our free trials more than doubled.

How effective was the workflow between your team and theirs?

Very efficient workflow that adds resources when needed to solve any problems or tasks that come up.

What did you find most impressive about this company?

I've appreciated the independent style of the KB team. They are responsive to questions and work independently to adjust the ads, and report weekly with data that supports the decisions they make to help reduce our CPC and increase sign ups. No micromanagement needed from our team, and their expertise has been evident from day one.

Are there any areas for improvement?

None at this time. Our experience has far exceeded my expectations.

BACKGROUND

Please describe your company and your position there.

I am the CEO of a social media marketing company based in Southern California. We are a software-based business focused on helping our clients generate more leads and sales through Instagram.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire KlientBoost?

We hired KlientBoost to assist with our Google PPC marketing efforts. As a leader in their industry, we felt we could trust in the knowledge and expertise of an established agency like KlientBoost.

What were your goals for this project?

Our primary goals for this project were to increase our volume of qualified free trial registrations for our software platform while decreasing our CPCs for target keywords.

SOLUTION

How did you select this vendor?

After conducting a great deal of market research, we decided to select KlientBoost as our partner for this project as they have proven themselves to be extremely knowledgable and competent with regard to delivering meaningful results through their digital marketing strategies. Their process is battle-tested, which made us feel comfortable selecting them for this project.

Describe the project in detail.

At the beginning of our engagement, we hopped on a discovery call with a representative at KlientBoost to determine our exact advertising objectives and the best marketing channels and strategies to achieve those objectives.

After discussing various options, we decided the best course of action was for KlientBoost to help us achieve our objectives through various Google search campaigns.

What was the team composition?

One thing that I absolutely loved about working with KlientBoost was that I was provided multiple points of contact who I could reach out to if I ever had any questions or concerns.

While I was working directly with a dedicated account manager, I also communicated closely with a number of other managers and team members within the organization.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Since working with KlientBoost, we have significantly increased the volume of qualified leads we generate through Google. Through their efforts, we were able to almost double our free trial sign-ups, which ultimately led to more sales and recurring subscriptions for our business. In addition, the team at KlientBoost was dedicated to finding creative ways to lower our CPCs and maximize the ROI of our campaigns.

How effective was the workflow between your team and theirs?

One thing that really impressed me about working with KlientBoost was how seriously they took client communication. We would connect over the phone at least once per week to go over progress and discuss areas for improvement. Beyond that, someone on their end was always prompt to reply to my messages via email, Whatsapp, etc.

What did you find most impressive about this company?

During my time working with KlientBoost, I was truly impressed at the depth of knowledge they possessed with regard to generating leads through Google search campaigns. They brought such a unique perspective to the project based on years of execution and refining their craft.

They always conducted themselves with such a degree of professionalism while being more than willing to do whatever needed to be done to achieve the objectives we had put in place.

Are there any areas for improvement?

Overall, I was extremely happy with the results of our engagement with KlientBoost. There really isn't too much I can think of that would need to be improved upon.

BACKGROUND

Please describe your company and your position there.

I am CEO of a consumer health company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire KlientBoost?

We hired Klientboost to handle our marketing efforts on Facebook / Instagram.

What were your goals for this project?

With Klientboost, we wanted them to handle all things regarding advertising -- from copy, to asset creation, to landing page, to A/B testing, to launching ads, and everything in between.

SOLUTION

How did you select this vendor?

I've worked with over a dozen different agencies, none of which really impressed me. Klientboost, on the other hand, was highly recommended from an investor.

Moreover, they had numerous case studies online and references that all gave them glowing reviews. Moreover, KB's cost structure was among the most reasonable I'd ever seen.

Describe the scope of their work in detail.

We needed KB to handle all things creative and marketing -- and that's exactly what they did. They came up with all the marketing assets for Facebook, Instagram, and Google, including copy, images, and landing pages.

They then were responsible for launching ads, tweaking them, A/B testing various messaging, and reporting back to our team what was working and what wasn't. They executed on this really well.

What was the team composition?

I've worked with two main individuals at Klientboost since our engagement began, and occasionally, with their creative team as we come up with new assets.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Klientboost delivered when it came to the project and I have been very happy working with them. We recently pivoted our business and we've been working with Klientboost on the pivot as well. Couldn't be happier with their team.

How effective was the workflow between your team and theirs?

Extremely effective in that they're quick to respond to emails and phone calls. They've never missed a deadline.

What did you find most impressive about this company?

Most impressive is how easy it is to work with their team. They're extremely personable and easy-going. And they deliver. Best of both worlds.

Are there any areas for improvement?

No complaints here!

BACKGROUND

Please describe your company and your position there.

I am the DTC Marketing Manager at a food production company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire KlientBoost?

We were looking for a company to help developing new landing pages with A/B testing and managing digital advertising across all our social media platforms to increase our conversion rate.

What were your goals for this project?

The main goals were to reduce cost per acquisition and increase the overall conversion rate.

SOLUTION

How did you select this vendor?

We searched online for CRO agencies and compared a lot of reviews. Once we compiled a list we contacted each company and decided to work with KlientBoost after reviewing their proposal.

Describe the scope of their work in detail.

After we have a call to discuss our goals, the team began developing new landing pages and setting up digital advertising across our social media platforms. Then they continuously monitor the results on a weekly basis and adjust the landing pages and ads accordingly to reach our target.

What was the team composition?

We work directly with our account manager at KlientBoost.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our project is still ongoing, but so far we have seen a huge increase in our website traffic and conversion rate/volume.

How effective was the workflow between your team and theirs?

The workflow was good. We had weekly calls to discuss the results and the adjustments that can be made to improve.

What did you find most impressive about this company?

Their fast communication is the best part of working with them. The weekly calls are very helpful in tracking the process of the works and results.

Are there any areas for improvement?

Nothing that I can think of.

BACKGROUND

Please describe your company and your position there.

I am the Director of Finance and Operations for an E-comm mom and baby brand.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire KlientBoost?

We needed someone to help set up our online paid search and paid ad marketing campaigns as well as teach us how to create and analyse new campaigns.

What were your goals for this project?

We wanted to raise brand awareness for a new brand, and begin attracting new customers to our platform.

SOLUTION

How did you select this vendor?

This vendor was referred to us.

Describe the scope of their work in detail.

The vendor helped set up Google ad words for our campaign, creating groups and keywords that fit with our brand. The vendor also helped explain what it was doing to our team.

What was the team composition?

There was one account rep from the vendor who was our regular contact with a few other more senior members in support.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We were able to set up a Google ad word campaign and have it poised to launch.

How effective was the workflow between your team and theirs?

We had weekly calls to discuss the campaign and any steps taken and needed to be taken.

What did you find most impressive about this company?

The vendor was willing to work with our team to help meet our needs.

Are there any areas for improvement?

No

BACKGROUND

Please describe your company and your position there.

I am a partner in a cosmetic healthcare business.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire KlientBoost?

We were looking for a company to help with our existing PPC campaigns and use their experience to grow that aspect of our overall marketing strategy.

What were your goals for this project?

The main one was simply to increase the number of quality leads and reduce the cost per lead acquisition.

SOLUTION

How did you select this vendor?

Through researching online and having spoken to one of the Klientboost directors I felt comfortable that they were clear in what my aims and goals were but also the fact there was a rolling month on month contract with a high level of transparency.

Describe the scope of their work in detail.

PPC marketing and creative design for facebook, instagram, google and bing. Optimising our landing pages and CRO optimisation.

What was the team composition?

There were about 4/5 people involved in contract discussion to landing page design and PPC optimisation.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Unfortunately we were hit with Covid just as we had started to gain a lot of traction and were beginning to hit our goals. So time will tell once we emerge from lockdown; however over the past few weeks there has been a reduction in the CPA which has been encouraging.

How effective was the workflow between your team and theirs?

It has been well organised on the whole. There were a few issues at the start with the design and copyrighting side of things but that was handled with open communication.

What did you find most impressive about this company?

Generally I was impressed with their knowledge in the field of PPC campaigns from start up and how to scale. During the covid crisis they were very helpful in deferring the monthly financial arrangements which was very much appreciated.

Are there any areas for improvement?

Everything can of course be done faster but one thing I have already mentioned was the initial landing page set up design and speed of launch.

BACKGROUND

Please describe your company and your position there.

I'm the president of a marketing firm. We work with agencies and companies to ensure the client's marketing efforts are aligned with their business bottom-line objectives.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire KlientBoost?

We've worked with Graham's team on a few accounts to help the clients with their demand/lead generation.

What were your goals for this project?

Getting results that actually help a client scale instead of reporting marketing metrics that seem to have made progress.

SOLUTION

How did you select this vendor?

We had a professional recommendation initially, which led us to partner on one PPC account successfully. It was an easy choice after that.

Describe the project in detail.

We've worked with three teams over the past 10 months on a few PPC accounts, including Google Ads, Microsoft Ads, and Facebook/Instagram ads. We also work with their design/production team on the conversion optimization as well.

What was the team composition?

The team usually includes one or two account managers and a CRO designer. We also have access to their senior directors as well.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

On a thousand-feet level, they do what they say they would, and their recommendations were always solid.

How effective was the workflow between your team and theirs?

Everyone we've worked with has excellent communication skills. We love how efficient and effective they are.

What did you find most impressive about this company?

The consistency and the passion that they've brought to the partnership really stood out to me.

Are there any areas for improvement?

That's a silly question as we can always improve. 

BACKGROUND

Please describe your company and your position there.

I'm the co-founder and COO of Enda. We make Kenyan running shoes and sell them around the world. I'm responsible for out DTC sales in the US, and thus out PPC work with KlientBoost.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire KlientBoost?

We needed to start doing direct response marketing and hired KlientBoost as our agency to run that work.

What were your goals for this project?

We wanted to keep out CPA low enough that we were profitable on the first sale and steadily grow our sales and customer base.

SOLUTION

How did you select this vendor?

KlientBoost were recommended to us by another e-commerce company.

Describe the scope of their work in detail.

We were assigned a client manager who consulted with us on making some ad sets that spoke to potential audiences. They then built out a set of ad campaigns to drive traffic and conversions.

What was the team composition?

We started out with a client manager. We've been in touch with two more senior members of the team - head of ecommerce and facebook marketing who seem to be the managers for the lower level client managers. We were then assigned a new client manager after the first didn't work out.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We've been growing our sales at least 30% each month with a CPA that is making us profitable with each sale. The result is sales KlientBoost are driving are now covering their retainer fee as well.

How effective was the workflow between your team and theirs?

Initially is was bad. We didn't get clear reports on what work was being done or what progress was being made. Now it is much better though, they give us regular updates on what's working so that we can create new ad content and keep them up to date with new creative around new products or company announcements.

What did you find most impressive about this company?

We didn't get good results at first, and they owned the issue. They took full responsibility and acted quickly to turn things around. They demonstrated that they could deliver the results we were looking for. Selling online, it would have been easy for them to blame our brand or product, but they owned it and turned things around.

Are there any areas for improvement?

Not everyone on their team is an A player. Our first client manager didn't deliver results and was a poor communicator. They do have some top folks there through, so I think just making sure their best folks are front and center is key for getting good results.