Kellton

BACKGROUND

Please describe your company and your position there.

I am CIO for NCS. NCS is a FinTech service provider within the Mortgage industry.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Kellton, and what were your goals?

Development of a very complex verification of employment application. This application supports processor with a single interface that engages customers and verification employers though phone, email, fax and web engagement. This application also supports several third party partner services to ensure a quick, secure and accurate verification process.

SOLUTION

How did you select this vendor and what were the deciding factors?

After working with Kellton on several smaller engagements, we were satisfied that they would do a great job on this larger multi-year engagement.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Human automation of an otherwise very manual verification of employment. The application must support all possibly customer and verified employer engagement and deliver a variety of completion reports delivered through web and API.

How many people from the vendor's team worked with you, and what were their positions?

A team of 4 fulltime developers plus one project manager.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The application has been in full production for over two years. We continue to add new services to further speed up the historically slow and tedious manual employment verification process with increasing automation and efficiencies. Average manual employment verifications time has been cut to a fraction of the time prior to the application.

Describe their project management style, including communication tools and timeliness.

We meet with the dev team twice per week to review progress and new tasks. We use Jira for project management. NCS also uses LeapWorks to do QC.

What did you find most impressive or unique about this company?

Developer effort is very good, often working late in our EST timezone to accomplish tasks within our schedule.

Are there any areas for improvement or something they could have done differently?

We recommend that any engagement also include a fulltime Kellton QC specialist on staff.

BACKGROUND

Introduce your business and what you do there.

Pristine Surgical is an early-stage medical technology company. We build systems around visualization and digital platforms related to that technology. I serve as Chief Product Officer for the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Kellton?

We had a robust digital platform that wasn’t an optimal match to the market. We needed to reconfigure the platform to fit our customers’ needs better.

SOLUTION

What was the scope of their involvement?

Kellton developed the initial system, so they were familiar with it and had the documentation in place. However, they didn’t have our perspective on how the platform should look to customers, so we initially talked through that and provided guidance. Through various conversations, we came to an understanding of how the system should be reconfigured. From there, they developed a three-phase approach to implementation, each with more subcomponents and phases defined by software specifications.

They develop the software based on our requirements; we review it and go through iterations until we finalize it. So far, phase one is complete, and phase two is ongoing. Currently, we’re starting to outline what we’ll do for subsequent software releases.

What is the team composition?

As we work together, they bring in more resources. We have a project manager, two developers, a QA person, and a UI specialist at the core. Other people have provided small fractions of their time and energy, and a client manager interacts with us and keeps an eye on our relationship.

How did you come to work with Kellton?

We had a preexisting relationship with them. We initially acquired the platform from Kellton, so we continued to work with them to reconfigure the system.

How much have you invested with them?

We’ll spend around $70,000 in total.

What is the status of this engagement?

We started working with them in June 2022, and the project is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We keep a close eye on performance regarding budget, schedule, and the robustness of the software — everything has been bulletproof. They've met our expectations and built a robust platform. We’ve run it through its paces and couldn’t break it, so we’re pleased with the results so far. 

How did Kellton perform from a project management standpoint?

They provide standard reports and the software application to test it. We have an excellent working relationship. Initially, we questioned how the UI development would be integrated, but they immediately responded to it and made some adjustments. Overall, they’re very responsive; the output has been excellent.

We use Asana as a project management tool, and they use something similar. 

What did you find most impressive about them?

The most pleasant surprise is the structure of resources they can provide. They have the right level of resources in terms of development and quality — all specialization areas match our requirements. They’ve brought in the right people to deliver our solution. For example, they have a program manager that leads more than our program, but we have his full attention. 

Are there any areas they could improve?

I don’t think so.

Do you have any advice for potential customers?

With any collaboration, the only challenge is the commonality of terms to get on the same page and understand the scope of work. However, you just have to go through the initial phase and establish the communication.

BACKGROUND

Please describe your company and your position there.

I am the CTO of an early stage startup.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Kellton, and what were your goals?

We hired Kellton to help us strengthen and automate a brittle, locally run set of scripts and algorithms. The goal was to ensure a component of our software was strong, scalable, and automated.

SOLUTION

How did you select this vendor and what were the deciding factors?

I found them via a referral and also interviewed a series of other vendors. My decision was based on price, ability to bring in team with a huge variety of skills, and their ability to begin the engagement quickly.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The project entailed a robust code review and collaborating on building an action plan. Once the goals and objectives were agreed upon, we prioritized the work and broke it into a series of epics and stories. We ran a 2 week sprint cadence and met 3x a week. We collaborated via a shared Jira board. The team developed in python, java, and laravel. Additionally, they provided a significant amount of AWS architecture support.

How many people from the vendor's team worked with you, and what were their positions?

6 people. Project manager, AWS architect, back end, front end. data science.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We were able to create a fully functional, automated, cloud based pipeline, as required and scoped.

Describe their project management style, including communication tools and timeliness.

The team was amenable to be on our cadence and to use our tools, though they brought their shared jira board, which was great.

What did you find most impressive or unique about this company?

They had an incredibly deep bench of resources with broad skills.

Are there any areas for improvement or something they could have done differently?

I found that the time to get up to speed was much longer than planned. Also, we did our best when we communicated via Jira AND in calls. When our communication broke down we had some gaps and challenges and delays.

BACKGROUND

Introduce your business and what you do there.

I work for a nonprofit as a health and nutrition technical advisor. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Tivix?

We hired Tivix to develop our platform’s website and provide technical support.

SOLUTION

What was the scope of their involvement?

Tivix built the whole website and set up its structure, helping us improve its functionality and meet our needs. Our website was under the umbrella of an organization’s larger cluster system, and Tivix had worked under that system before; they used this as a starting point. Even though our website was similar to other websites within the cluster, its functionality wasn’t completely the same. With that in mind, our team provided Tivix with graphics, content, photos, and style guides.

On the backend, they helped us develop a dashboard that allowed us to monitor requests for support from end clients. Simply put, the dashboard was an internal monitoring system for us. The team also developed surveys and forms sent out to end users. They also did search function integration between our platform and another one that provided technical advice. 

What is the team composition?

I mainly worked with Mariusz (IT Project Manager) and Mateusz (Junior Project Manager). I talked to them about the development pipeline and for plugging any bugs or issues on the website and dashboard. I was also in contact with their finance department for billing purposes. 

How did you come to work with Tivix?

We were referred to Tivix as they were already providing web support services to the cluster system. 

How much have you invested with them?

We spent around $50,000–$70,000. 

What is the status of this engagement?

This project lasted from February 2020–September 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The dashboard worked well, although we had to update its functionality as we used it. 

Going forward, we’ll be using the dashboard fully; we’re still onboarding people into how to use it and making sure everyone in the team understands its functionality. 

How did Tivix perform from a project management standpoint?

Working with Mariusz was helpful because he asked questions that made us think through options that we wouldn’t otherwise know. Moreover, the Tivix team let us understand what could be done easily and what would require significant effort and money. Overall, they were helpful in guiding us through the whole process. 

Like in any other project, things weren’t always delivered on time due to unanticipated issues that came up during the development. However, when such issues happened, Mariusz was clear in communicating them. He’d tell us when they’d deliver the solution, explaining why deadlines were changed or what implications to expect. Nonetheless, the delivery of the dashboard and website upgrades we wanted was on time for the most part. 

In terms of tools, they used Jira. To manage the guidance documents they wrote for using the platform, they used GitBook. 

What did you find most impressive about them?

Tivix understood what we needed from them, and they suggested options to us on what could be better and more useful for the project. Their communication was also great. 

Are there any areas they could improve?

Sometimes, they were slow to update our GitBook or user manuals. As a result, their work would be delivered but there wouldn’t be timely guidance for me. 

Do you have any advice for potential customers?

Foster an open relationship with Tivix, and be clear about your main objectives. That way, they’ll be able to guide and help you achieve your goals. If you have a close working relationship with them, you can reach out to them easily to get a quick response for any issues. 

BACKGROUND

Introduce your business and what you do there.

Our company tests prototypes of mobile devices, and we help our clients bring their products to market. Specifically, we handle compliance with regulatory and industry rules. 

I help manage our software innovation, including the internal development of applications for streamlining operations and test automation. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Tivix?

We needed to increase our resources as our team was stretched thin.

SOLUTION

What was the scope of their involvement?

Tivix helped us with the architecture workshop and design phase of a software development project. Unfortunately, due to ownership changes in our company, we were asked to put a pause on our projects.

During our workshop, Tivix lent their expertise to our team, and they helped map out requirements, gather user stories, and produce data structures. 

What is the team composition?

We worked with Brandin (Product Specialist) and Sumit (CEO & CTO).

How did you come to work with Tivix?

Our executive VP met Tivix’s founder at a conference. Our options were limited at the time because we were looking for a very specific consulting team that could work on Python, Django, and ReactJS.

How much have you invested with them?

We spent $11,760. 

What is the status of this engagement?

We worked together in December 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Tivix generated high-level design mockups. They were quite organized, and they had an excellent framework structure that they used to gather requirements, interview key stakeholders, and map out user stories. 

I liked that they started with a glossary — they wanted to ensure that our teams were using the same terminologies. 

How did Tivix perform from a project management standpoint?

Tivix was very good at project management. They were always on top of the engagement’s progress, and they always checked our availability. 

They were very accommodating, and they checked to see if we wanted to reschedule or had some difficulties. Additionally, their team was very competent and was pleasurable to work with.

What did you find most impressive about them?

Tivix’s organization was impressive — I liked the order in which they went through the requirements gathering as it had a nice flow. They started with the glossary, and that got a lot of the confusion out of the way. 

Whenever I work with third-party consultants, they often don’t use the correct terminologies. As a result, we spend so much time fixing miscommunication. 

Tivix resolved that by having a glossary and understanding what our goals were upfront. That way, we had something to go back to, and we could also ensure that we were staying on track with our expectations.

Are there any areas they could improve?

Some of the structure for the requirements gathering was a little cookie-cutter; our needs didn’t fit into their mold. That said, I understood the need for creating that structure so they could achieve consistency in their deliverables. Overall, they did a good job adapting to circumstances.

BACKGROUND

Introduce your business and what you do there.

I’m the senior director of project management for a home warranty and services company. We build provide software and manage partnerships with contractors that help deliver our on-demand home services.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Tivix?

Tivix helped us build an internal employee directory tool with profile-building capabilities.

SOLUTION

What was the scope of their involvement?

They used React and Node.js to develop a website that links to Microsoft Azure Active Directory. Users can access the platform through our internal web page and can search for anyone in our company. Each employee has a profile that includes information ranging from what teams and projects they work on to personal information like hobbies and sports teams each employee likes.

What is the team composition?

Anindya (Senior VP of Strategy) was our primary contact and Bonnie (Product) was our relationship engagement manager.

How did you come to work with Tivix?

We wanted to develop this tool, but our resources were pretty limited, so we wanted to bring in a partner. I worked with Tivix on another project at my previous company, so they were already at the top of my list. We considered one company that we’ve worked with before, but they hadn’t done a lot of backend development work before.

How much have you invested with them?

We spent between $200,000–$300,000.

What is the status of this engagement?

We started working on the project in January 2020 and the project concluded in August 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Although we haven’t launched yet, Tivix met their delivery dates. We threw a lot of changes at them during our partnership, but they adapted quickly. For example, we changed our internal policies on authentication, and Tivix responded very well. They responded quickly and were able to refactor how we went about authentication.

We also changed how we wanted personnel data to be pulled. Instead of using an LDAP query, we asked them to use Microsoft APIs against our Microsoft Azure Active Directory.

We had to cut a few of our low-priority features to make these changes, but Tivix was good at presenting the trade-offs of these decisions. They were very transparent in their approach.

How did Tivix perform from a project management standpoint?

They used Clubhouse to manage the project. Then once they handed the project off to our team, they started collaborating with us on Jira.

What did you find most impressive about them?

They’re committed to delivering quality work and they definitely care about the UX. They were empathetic and thought about how our users would use the platform.

Are there any areas they could improve?

They could have communicated what’s included in automation testing a little better. Also, this isn’t a negative thing, but rather is something worth noting — they use people from the US, UK, Poland, and India and people from different regions cost different amounts. For example, the engineers from the US are more expensive than the UK or Poland. However, the customer doesn’t have control over who is on their team. Still, Tivix delivered our project on-budget.

Do you have any advice for potential customers?

Put a lot of energy into the kick-off workshop because it will be worth it. They want to get on the same page with their clients, and this phase helps them define the scope of the project. The better the scope is defined, the better the product will be. New clients should set expectations regarding budget and timeline.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a title and escrow company that has several branches. We formed a subsidy of that company to help automate our title research, ordering, and delivery processes.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Tivix?

We had historical problems with sorting, ordering, and extracting data from documents for every property that we underwrite. Recorders’ offices, which store these documents, are becoming more digitized. We needed to patch into their systems to more easily access documents and provide quicker turnaround times to our customers.

SOLUTION

What was the scope of their involvement?

Tivix developed a scalable web solution to address our two problems of processing and storing documents. They built a web platform that allowed us to migrate from a paper system to a Cloud-based, scalable system. Moreover, their team tied that system into recorders' offices' systems. This enabled us to automatically deliver recorded documents into the system. We don’t have to exit our system to enter into a local recorder’s system.

We’re hosting the system on AWS S3. Tivix helped us implement the project using a Waterfall OCR process to actually extract data from documents before entering the system. They built the web interface using Python. We’re just in user-testing of phase two.

What is the team composition?

We collaborate with a lead developer and a project manager. My team and I have also had direct contact with QA, UI/UX, and database resources.

How did you come to work with Tivix?

I had prior experience with Tivix. They were referred to me through a good friend of mine who also used their services. Between their willingness and ability to tackle our unique problems, it seemed like a great fit.

How much have you invested with them?

We’ve spent between $150,000–$200,000 on their services.

What is the status of this engagement?

We started our ongoing partnership around November 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The web platform will have a substantial impact on our ability to rapidly scale. Anecdotally, I appreciate working with Tivix. Their team digs into problems and understands our business processes to help design a system around our needs. There hasn’t been much technology developed for our space. It’s hard to find developers who not only are capable but also able to understand the business outcomes we want to drive.

How did Tivix perform from a project management standpoint?

Their communication is great, and our project manager keeps us in the loop about their team’s progress without placing a burden on anyone’s time. We have 30-minute weekly update meetings, and everything’s documented within GitBook. Their team updates their tasks almost in real-time with Clubhouse. I can also give real-time feedback. They stick fairly well to deadlines.

What did you find most impressive about them?

They pair an ability to understand business processes with engineering talent.

Are there any areas they could improve?

No, nothing jumps to the top of my mind.

Do you have any advice for potential customers?

We didn’t have a completely defined vision on our side when we kicked off the project. Tivix worked with us to put a scope of work together and define what successful outcomes would look like. In phase two, we spent more time upfront to define the phase’s vision. That made the second phase move quicker and generate better outcomes.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and CEO of Send Mammogram. We offer an online service that helps women obtain mammograms faster than through the services currently on the market. Our aim is to help women get their images ahead of appointment times instead of after.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Kellton Tech Solutions?

I had prototype issues that I couldn’t solve myself with my current workflow diagrams. Kellton helped me figure out how I could solve the issues I couldn’t see technically.

SOLUTION

What was the scope of their involvement?

We started out with a blueprint and a discovery phase. Kellton laid out the framework for the solution step-by-step, starting with the mobile app. They listed all of the features and pretty much everything a person would go through when using it. 

Kellton is currently finishing development on the mobile app and website MVPs. We’re developing the app for iOS and Android, and the platform has a blockchain component.

What is the team composition?

Kellton assigned a project manager, a business analyst, developers, QA engineers, and designers to my project.

How did you come to work with Kellton Tech Solutions?

They found me through their own marketing efforts. I reviewed their website and read their reviews. I found that they were one of the fastest-growing technology companies of the last few years. 

One of their principals was traveling to Atlanta, Georgia, and he contacted me about a possible meeting. I shared my solution with him, and he thought I had a great idea. He talked about how he thought Kellton could help me, and I was impressed with the proposal. I got quotes from other software companies, and I decided to go with Kellton Tech based on the scope document they gave me. It was detailed and professional, containing the whole layout of the project.

How much have you invested with them?

The cost so far is $35,000.

What is the status of this engagement?

The discovery phase started in July 2019, and the project is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Their quality is exceptional. I've been very pleased. Going through a discovery phase allowed me to determine whether or not it was a viable solution before going into development. It saved me money in the long run. I was able to look at my product on paper from A to Z and determine if it was something I could actually bring to market.

How did Kellton Tech Solutions perform from a project management standpoint?

This is where I've been the most pleased. They haven't missed a single call, and I can get in touch with them whenever I need to brainstorm something. I always look forward to my calls with them. They've been responsive whenever I need to change anything.

What did you find most impressive about them?

What they do exceptionally well is make me feel like a partner in the journey. I feel very connected to them, and they feel like the lifeblood of the project. As the customer, I feel I have someone there that can work with me as a partner. They help me brainstorm ideas on a moment's notice and execute on them. I'm not a very expressive person, but I really feel I have a good team of people on Kellton's side. I highly recommend them.

Are there any areas they could improve?

I usually have calls with the project manager, and I've talked to someone on the development team. Having calls with other people on the team from time to time would be nice.

Do you have any advice for future clients of theirs?

They should make sure that they're on top of the emails from the developer and respond to them in a timely fashion. When Kellton sends an email asking for content, assets, or any type of information, getting that to the team as quickly as possible will speed up results.

BACKGROUND

Introduce your business and what you do there.

I work for the NCI Agency in NATO. We have 30 international partners, and we are responsible for protecting over a billion people across the world.  

I am the maritime service owner, which means I am responsible for all maritime IT services at the NCI Agency and that includes all the maritime commander and systems we have at NATO, our antipiracy systems, and our mine warfare systems.

Specifically, in this project, I acted principally as the product owner and also as the solution architect.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Tivix?

We were aiming to replace the existing system which is used by the International Submarine Escape and Rescue Liaison Office (ISMERLO). The current system has been used to assist with real-world submarine escape and rescue activities has been invaluable to the international community for many years, but was in need of a refresh. 

Around the summer of last year, I had finished eliciting, documenting, and validating all of the systems functional and non-functional requirements and constraints of the project.

The challenge was introducing a new system to replace a well established and respected existing one. The system would be to help co-ordinate submarine escape and rescue activities when submarines come into distress. It's about how we plan and coordinate the rescue effort of a submarine.

This was particularly challenging because we were working with many non-NATO partners. 

SOLUTION

What was the scope of their involvement?

Tivix was given the system requirements and told to come up with an effective design and solution that would be put into service.

The system is a Command and Control system, C2 system, or a C4ISR system. Command and  Control is a huge concept. There are a lot of different layers of C2. People typically focus on the operational level, tactical level, or executional level of C2 systems. This is higher up on the stack as it is a planning and coordination tool that effectively allows the user to coordinate any rescue or intervention of a submarine.

It identifies the closest assets to the distressed submarine and coordinates all of the rescue assets, rescue capabilities, and medical capabilities that may be needed to assist with getting people from the bottom of the seabed back to the surface through a series of escapes and rescues.

When I held the kickoff meeting, I needed them to understand why this was important. They needed to imagine that they were in a box with no lights on at the bottom of the sea, and the temperature is going down. They would be developing a system that would give people in dire situations hope. 

What is the team composition?

Their team was made up of a sales manager, a product owner, a project manager, they had their principal technical architects and they had two graphic designers and digital designers, and they also have some testers. There were eight full-time developers on the project as well.

When they submitted their bid, they submitted it as being based in San Francisco where they had been based on Clutch. Most of the work has been done through their office in Poland. It is certainly not a problem for us, but the only constraint we had was that all the work had to be inside a NATO country because NATO was funding this. It could not be given to a non-NATO country. We principally have worked with people from Poland although one or two of their staff were based in Vancouver and New York.

How did you come to work with Tivix?

Through Clutch, I identified a couple of companies that I believed could help us with this project. 

We had a very short timescale for this and it was a pretty small project. We wanted to find a new company with young, energetic, vibrant, and keen people with a reason to prove themselves for their careers. I also wanted a company that had worked on similarly sized projects.

I identified several companies through Clutch and really did my research. I used Clutch to read the reviews around the company, do my own research, and out of the 10 companies I identified, Tivix was one of those.

I reviewed their catalog to make sure they had done projects that were similar (in terms of size and complexity), and I noticed they had done some work with UNICEF. It had a good design and they stood up well. They appeared to have the quality and the complexity that I was interested in because the ISMERLO system had a very short timescale and it also was very complex.

Tivix delivered their bid to us and I was incredibly impressed from the start. They only had four weeks to come up with their bid and we asked for a lot of details. They were able to come up with a semi-working prototype of the system that we wanted.

They knew that this was a big project that could showcase for future clients, and that was very motivating. They're incredibly motivated and dedicated people to work with throughout.

How much have you invested in them?

They have been paid just south of €500,000 (approximately $600,000 USD).

What is the status of this engagement?

The contract was signed in late December last year, and my first face to face meeting with them was in their office in London in January 2020.

The project is due to be completed in November, and I am going to be in Poland next week with the team running, what we call, train the trainers, which is where we train some of the senior users to be experts in the system so that they can go off and train the community worldwide, and with 41 nations involved in this project, we need to send people all around the world to make sure that people are trained. The idea is to have project closure and final system acceptance in the first week of November. Then we are looking to enter into the maintenance phase of the project. 

We are sticking with Tivix for the 2021 maintenance contract, which demonstrates how happy we are with the work done.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We tested 350 top-level requirements and they passed 348 of them.  One requirement was deferred from my request and one was a partial pass because I slightly changed the requirement partway through. Overall, this result is incredible. I have never seen that before either.

We had operationally capable system testing two weeks ago. I could launch this project into service right now.

We did user acceptance testing which was great, and users can’t wait to get their hands on the system. We are running security testing on the system.  

To give readers an idea of the quality in terms of the non-functional requirements, they have been testing the system for five days solid and so far, they have not found any significant vulnerabilities and I have never heard that before for a system of this size and complexity. Our cybersecurity team is just about as good as you can get in the world right now, so they would have found an issue if it was there.

This system is not simple at all. There is a lot of highly technical detailed information in there, but Tivix has done extremely well; they've delivered every single one of the requirements.

How did Tivix perform from a project management standpoint?

Despite COVID-19, our milestones have not moved up a single day. Every single milestone has been met exactly on time.

After a couple of months of development, we recognized that user requirements had changed a little. Tivix did a great job of incorporating our changes into the project without letting any milestones slip.

What did you find most impressive about them?

They opened up their internal systems for us to see all the issues they were working on and who was working on it and the progress.

Everything has been completely transparent and that has built a huge amount of trust in both directions. I always enjoyed working with the Tivix team right throughout the development process.

Their response time was exceptional. They are smaller and more agile than most of the companies I work with and so they are able to respond more quickly to our requests and provide feedback. They had a staging environment where we were able to see their development which has been updated every week. They have never hidden anything from else. We have worked on technical solutions and technical problems with each other together.

They are first-class in terms of quality, but I have been more impressed with how well they have stuck to their deadlines and how well they have embraced any change requests which we have brought in and understood that we are working in a fairly unique environment. 

Are there any areas they could improve?

Some team members matured and gained experience throughout the project. Senior members of their team stepped in if necessary and realigned people where they needed to be, but also at the same time, allowed the freedom for their younger members to speak their minds and express their views, which I appreciate.

Do you have any advice for potential customers?

It depends on what their project is, but if they are looking for a team of highly skilled engineers and highly skilled products owners and project managers who are willing to listen, deliver a clear quality product, are extremely patient a lot of the time, meet their deadlines for not a huge amount of money, I recommend Tivix. 

BACKGROUND

Introduce your business and what you do there.

We’re India’s leader in battery and inverter electronics manufacturing. I’m a senior IT manager for the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Kellton Tech?

We were entering the solar solutions market, and we wanted a good partner to create a complete digital strategy.

SOLUTION

What was the scope of their involvement?

Kellton Tech designed and developed our solar solutions website. The site integrates with our channel partners and distributors in order to create custom estimates for customers.

The site is a combination of multiple technologies, including WordPress, Magento, AngularJS, and PHP. The team is also managing the security part of the solution.

What is the team composition?

We have an account manager for the business side, a project manager, and an escalation manager. There are teams for cloud configuration, UI/UX design, and technical development. There are 10–15 people involved in total. I mainly interface with the account manager and the project manager.

How did you come to work with Kellton Tech?

They had done some work for us 10 years prior to this project. At that time, we found them through mutual industry connections. Kellton Tech was an existing vendor, so we included them in the evaluation for the second project. 

We evaluated four other companies, both existing vendors and new ones, and we found that Kellton Tech had the right industry experience for our requirements. They’d worked for some large companies, and they had all the domain experience we required.

How much have you invested with them?

The project cost so far is 12,000,000–15,000,000 Indian rupees (approximately $163,000–$205,000 USD.

What is the status of this engagement?

The current project started in 2016, and Kellton Tech continues to provide development and management services. We’re continuing to make implementations based on what we discover from the market.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Kellton Tech is a professional digital partner, and we’re looking to get more solutions from them. Everything is working as expected, and we have no challenges to speak of now. They apply the latest security patches in time, and they’re always ready to update the solution.

How did Kellton Tech perform from a project management standpoint?

We have one dedicated project manager on our side, and one on Kellton’s side. They deliver as per our requirements, and we have technical discussions with them every fortnight.

What did you find most impressive about them?

As a customer, we always want more from our partners, and Kellton Tech is willing to accommodate whatever we’re asking for. They’ve done the best job possible for us over the last four years, and that’s the reason we’re continuing to work with them.

Are there any areas they could improve?

They’re good on the technical and project management side, but they could improve in terms of business development.