Jet BI

BACKGROUND

Introduce your business and what you do there.

I am the head of development for a Salesforce partner, implementing solutions for their customers. Aside from being a primary vendor for the media industry, we have other solutions and accelerators for various business needs.  

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Jet BI?

We were working on a revenue scheduling solution based on sales data and opportunities. Our challenge was addressing the development overflow in our pipelines. Specifically, we needed to adjust our intellectual property [IP] for a particular customer.

SOLUTION

What was the scope of their involvement?

We documented the functionality of our IP and sent it to Jet BI. Their team performed a full-scale implementation, including UX [user experience] design, development, and QA testing.

How did you come to work with Jet BI?

We had known Jet BI for many years but hadn't actually worked together until recently. We liked the team's level of English compared to other firms we'd used in the past, and Jet BI seemed to fit in well in terms of cultural and temperament. They were open to new ideas and collaborations. Although we had no proof of their work, we made a note of Jet BI. We gave them a test project and had a positive overall experience.

How much have you invested with Jet BI?

This is confidential.

What is the status of this engagement?

We started working with Jet BI at the beginning of 2016. The workflow increased in the middle of that year. We prefer to have Jet BI's team handle certain types of work. Even though we're not as engaged, we have two ongoing projects at the moment.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

I don't have any hard metrics at the moment, but I can say that Jet BI's overall quality of work is decent. I've used offshore firms for a long time, and when there's a misstep in these cases—on either party's side—there will be a reverberation. We may not notice that a missed requirement will turn into a big issue, but things can snowball into a disaster. This has happened with every one of our partners, including Jet BI. I've pinned this down to lack of communication from both parties. From a sound-engineering perspective, echoes and reverbs will degrade over time and distance. However, there are issues which do the opposite—they amplify as time goes on. If we're not 100% sure of expectations over the platform, the situation will get worse and worse as we progress until we address the issue.

If we're not clear, Jet BI will tend to not make educated guesses about where we should be. This is fair since they're a contractor, not a consultant. Whenever we have a lack of information, we tend to be more prescriptive in talking about business processes with customers. While we may expect the same thing from Jet BI, in reality, this is not the role they play. The team needs to have specs and know what to build. In general, Jet BI's team is very good in terms of communication. We've needed to coach them on update regularity and time logging since we noticed some discrepancies. We call issues out on a case by case basis.

How did Jet BI perform from a project management standpoint?

Jet BI hasn't been dead-on in terms of sticking to estimates; they've frequently made adjustments on deadlines. I would rather have Jet BI's team tell me what something will really take from the beginning. They are fairly decent in terms of budgets, getting work done within or under the hours allocated.

What did you find most impressive about Jet BI?

Jet BI’s team is very nimble and able to pick up projects quickly. I don't know how many other customers they have, but Jet BI is very responsive to us. The relationship is in good standing, in the sense that we treat each other like partners rather than as vendors and suppliers. Whenever we start a project with a mixed team, the work is managed by the project manager as if it was being done by one team. We give direct feedback to Jet BI's developers, treating the group as a source for staff augmentation.

Are there any areas Jet BI could improve?

Communication and improved timesheets justifying the work done are points of improvement. Since we're paying the bills, we want to know what we're paying for. Oftentimes, Jet BI's team will be less responsive and disappear without us knowing why. They've also missed meetings without notice. I was able to resolve this by contacting one of Jet BI's founders.

BACKGROUND

Introduce your business and what you do there.

I'm the CEO of an implementation partner for Salesforce. We do implementations of Salesforce for our clients. We build our own apps for other companies that are running on Salesforce as well.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Jet BI?

We had been partnering with a different company for offshore capabilities and we were looking to replace that company. Over the time we’ve worked with them, they just dropped the ball too many times from a technical and professional standpoint.  

SOLUTION

What was the scope of their involvement?

Jet BI has worked on a gamut of projects from Salesforce. These include Apex development, Visual Course development, Lightning Components and Development, and integration between Salesforce and other systems. They also developed applications on the Salesforce Heroku platform.

How did you come to work with Jet BI?

I knew them from a previous business relationship.

How much have you invested with Jet BI?

We would like to keep that confidential.

What is the status of this engagement?

Jet BI started as a partner of ours for offshore capabilities and we’ve been working together for about 2 and half years. We continue to work with them and they are handling a number of projects for us.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Jet BI continues to be our go-to resource for this type of need when we are outsourcing something. From that standpoint, we are putting our money where our mouth is. Jet BI is good.

How did Jet BI perform from a project management standpoint?

Usually, they are on time and also flexible. We had times we would have a deadline, and something would come up on another initiative for us. We would ask them to shift from project A to project B, with the understanding that’s going to delay project A but it’s at our direction. Our experience is that as long as we are giving Jet BI timely and accurate feedback, they will hit the deadlines.

What did you find most impressive about Jet BI?

Jet BI is very good at what they do.

Are there any areas Jet BI could improve?

Nothing comes to mind.

BACKGROUND

Introduce your business and what you do there.

We’re a Salesforce consulting practice. I’m the owner.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with JET BI?

Our customers come to us to help them implement custom sales and marketing solutions on Salesforce. We needed to have a flexible, scalable development team because our projects don’t always come in a consistent, even flow. Sometimes, we get busier and sometimes not.

SOLUTION

What was the scope of their involvement?

Our company scopes out the initial requirements, and then our in-house designers and developers will collaborate with JET BI’s team on designs. Sometimes, we will send drafts back to the customer or have the customer answer questions to make sure each solution is designed right. From the customer’s perspective, JET BI is an extension of our team.

As an example of our work together, one of our customers wanted to do a very customizable forecasting of revenue, so we worked with JET BI. We designed the solution. JET BI did most of the development for that, including the user interface, code, and a lot of JavaScript that would make the solution work. They’ve been developing for us predominantly in Visualforce—a custom user interface for Salesforce—Apex—a development language similar to Java—and JavaScript.

We usually work with 3 or 4 people, depending on the size of the project. This is generally the same group of people: a developer who often works with us, a business contact, a quality assurance person, and occasionally designers. We don’t necessarily talk to everybody. They take care of the project themselves and then send it over to us.

How did you come to work with JET BI?

We met with JET BI a few times and asked them to perform a couple of small projects to test the waters and make sure we would cooperate well together. I knew developers were something that I wanted to add to the team. I was talking to a couple of people, but I like JET BI and their style.

Like I said, we did some smaller projects upfront just to see how we would work together. I thought the team was very good at what it does. Everything worked quite well, so we’ve been in business for probably half a year now.

How much have you invested with JET BI?

We have spent around $60,000.

What is the status of this engagement?

We began working in July 2016. The work has been consistent. I haven’t had to grow our cooperation, so they have been able to take on a consistent flow of work from us. The work is ongoing, and they are doing 2 projects for us right now.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

I’m very hands-on, so I work with them closely. I am also a developer, so I also look at their work at the code level. They do very good quality work. They are clearly good developers, and they add value to the process. I have worked with many outsourced teams that will just do what you tell them to, and that’s the extent of what they are going to do. In the case of Andrey and his team, they add value to the process. They make good suggestions, and they're very diligent in the work they do.

How did JET BI perform from a project management standpoint?

They are very good about meeting their deadlines. They are also very good at asking questions and documenting things.

We have used Google Docs, but we are a Salesforce shop, so we use a Chatter group. They communicate to us through our portal. The frequency with which we talk depends on how much work we have going on, but it ranges anywhere from every other week to a couple of times a week. When I first asked them to take on some work, they provided me with well-detailed estimates, so it’s easy to understand what they’re going to be working on. It’s been very good.

What did you most impressive about JET BI?

They are very collaborative in the sense that I approached Andrey and said, “I would like to get a couple of your developers certified and add them to our team to expand our footprint of certified consultants.” That’s not a development task, but he said, “Okay. No problem. I’ll do that.” I was very impressed and appreciative that he would be willing to do that.

Are there any areas JET BI could improve?

Not really. They have done everything I have asked and done it very well.

BACKGROUND

Introduce your business and what you do there.

I am the director of sales for Auriga, which is a software engineering services provider. Our headquarters is in the US, and we have over 300 software developers in Lithuania and Russia.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with JET BI?

The Salesforce CRM [customer relationship management] is the most widely used solution in the business world. Many corporations purchase the product and then fail miserably when they attempt to configure it for their specific sales or customer relationship model. The ability to offer customized solutions to meet this customer base's requirements is a large and lucrative market. Finding a company to work with towards this end is a daunting task, but JET BI has successfully navigated this path.

SOLUTION

What was the scope of their involvement?

JET BI focused on the Salesforce integration part of our project. They worked on customer intake process automation using Visualforce and Apex, which supported more than 50 energy-efficiency programs across the US. JET BI was responsible for rules engine implementation for complex data validation and integrity checks. They also handled the implementation of the partner community using custom Visualforce pages. This project involved integration solution architecture design, and JET BI worked with the Oracle Field Service Cloud as well as multiple in-house software solutions via REST API. JET BI helped roll out these solutions to different regions and energy efficiency programs. They also provide ongoing Salesforce development and administration support.

How did you come to work with JET BI?

We interviewed many companies throughout the world. After an exhaustive search, we decided to work on a project with JET BI. Our management and technical staff merged seamlessly, which has led to a long-term relationship.

What is the status of this engagement?

The project lasted for around 18 months. We continued to work with JET BI as other opportunities which required their input came up. We haven’t won other relevant proposals, but I continue to interact with JET BI.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

This has been one of our most successful deliveries. JET BI performed their tasks flawlessly and earned the respect of both Auriga and our mutual client. The client loved working and interacting with JET BI. It worked well enough for us to continue searching for projects for JET BI.

How did JET BI perform from a project management standpoint?

They were a part of our team, so we used our internal project manager. Salesforce was only a piece of the overall work. JET BI took part in our daily stand-ups and Scrum meetings, as part of the whole Agile software development approach. It went really smoothly.

What did you find most impressive about JET BI?

We were impressed by their communication and collaboration. This was a very successful project, and I’m continuing to work with JET BI.

Are there any areas JET BI could improve?

There’s nothing I can think of.

BACKGROUND

Please describe your company and position.

I am the CTO of Diamond Valley

Describe what your company does in a single sentence.

Real estate investments 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Jet BI to accomplish?

• Custom CRM
• AI integrated
• Third party integrations

SOLUTION

How did you find Jet BI?

Online Search

Why did you select Jet BI over others?

• High ratings
• Pricing fit our budget

How many teammates from Jet BI were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Planning, designing, and deploying a custom CRM solution outside the traditional fields of a CRM. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Onboarded investor partners 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Projects were always on time and their respond was always rapid 

What was your primary form of communication with Jet BI?

Virtual Meeting

What did you find most impressive or unique about this company?

They were fun to communicate with and always looked for details about the project for maximum efficiency.

Are there any areas for improvement or something Jet BI could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the CEO of ProAct ltd

Describe what your company does in a single sentence.

Information system development and implementation

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire JET BI to accomplish?

• Salesforce development and implementation for Israeli SMB customers

SOLUTION

How did you find JET BI?

• Online Search

Why did you select JET BI over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

What was the size of JET BI’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Service and Sales cloud solutions
• Field Service implementation

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Customer businesses satisfaction.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was accurate.

What was your primary form of communication with JET BI?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We've been impressed with their ability to keep up robust communication.

Are there any areas for improvement or something JET BI could have done differently?

I wish more focusing on customer's business processes and goals.

BACKGROUND

Please describe your company and position.

I am the Salesforce Administrator and Project Manager of SysAid

Describe what your company does in a single sentence.

Leading international company that develops and provides IT Service Management software

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire JET BI to accomplish?

• Salesforce Development
• Implementation Consultation
• Optimizing existing code

SOLUTION

How did you find JET BI?

Referral

Why did you select JET BI over others?

Referred to me

What was the size of JET BI’s team?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Experienced CRM implementation team working on CRM projects
• Consulting on existing processes
• Optimizing new and existing integrations
• Dedicated resources and high availability

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Business Satisfaction

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• Delivery is on time
• Needs met with positivity
• Thinking outside the box

What was your primary form of communication with JET BI?

• Virtual Meeting
• Email
• Messaging App

What did you find most impressive or unique about this company?

The team is very professional and pleasant to work with.

Are there any areas for improvement or something JET BI could have done differently?

Can't think of anything

BACKGROUND

Please describe your company and your position there.

I’m the product manager at Safecharge. We’re a FinTech company that specializes in helping merchants manage payments across a variety of channels.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire JET BI?

We wanted to create an application form to assist us in on-boarding a specific group of merchants.

What were your goals for this project?

We needed to provide merchants with a fast and easy way to apply for our services.

SOLUTION

How did you select this vendor?

We’d worked with them previously, and it was a positive experience.

Describe the project in detail.

JET BI created a form to help merchants apply for our services. The application is hosted in Salesforce and directly linked to our CRM. Users fill out and submit the application, and we receive it in real time.

What was the team composition?

We worked with a project manager, a frontend developer, and a backend developer.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

They delivered a functioning product.

How effective was the workflow between your team and theirs?

The team was responsive and flexible.

What did you find most impressive about this company?

They made changes and fixes promptly.

Are there any areas for improvement?

No, I can’t think of anything.

BACKGROUND

Please describe your company and your position there.

Tieto is the largest IT company in the Nordic region with an annual turnover of about €1.5 billion. We provide full lifecycle services and product development for private and public organizations. I'm head of our Russian SAP unit and an occasional architect and project manager.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire JET BI?

We wanted to build an Android app to automate the retail goods receipt process.

SOLUTION

How did you select this vendor?

JET BI partners with us for some SAP and mobile development projects. We have a long-term relationship with them and trust their competency. Our customers often don't give enough time for projects, but their specialists give us confidence. 

Describe the project in detail.

JET BI developed an Android application to automate warehouse operations. They designed the UI, implemented backend services, and developed a mobile application. 

What was the team composition?

They provided several developers, an architect, a designer, and a project manager.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Thanks to good architecture and solid testing, we moved the application to user acceptance testing on time. Those tests found almost no errors.

How effective was the workflow between your team and theirs?

It was a smooth collaboration. The specialists at JET BI were always available to talk. They finished development quickly and ran reliable internal testing, which saved our time. 

What did you find most impressive about this company?

They excel at rapid development. They're experts who love what they do.

Are there any areas for improvement?

Everything was perfect.

BACKGROUND

Please describe your company and your position there.

I’m the product manager for Safecharge, an international payment service provider. We provide turnkey and custom API solutions for businesses that accept end-user payments.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire JET BI?

We needed to develop a portal for our clients that would make new client on-boarding faster and easier.

What were your goals for this project?

We wanted a friendly UI and a modern looking portal.

SOLUTION

How did you select this vendor?

We’ve worked with them in the past.

Can you go into detail about the services they provided and the scope of the project?

They built us a portal in Salesforce, our CRM platform. They also handled requirements that changed after we started.

What was the team composition?

The team had a dedicated project manager, a lead developer, and other developers joined when needed.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We’ve gotten very good internal and external feedback. They executed the project based on our requirements.

How was project management arranged and how effective was it?

Our project manager was always there for us.

What did you find most impressive about this company?

Their flexibility stood out to us. We had to make small scope changes on the fly, and introduce some new asks, but they always complied. They were very responsive and helped us with any questions, even after the project ended.

Are there any areas where they can improve?

I can’t think of anything.