What was the scope of their involvement?
JET BI provided Salesforce development for multiple customers of ours. We initially needed their assistance for some functionalities on a more conventional project. We’ve worked on a few projects over time, and have 2 ongoing projects at the moment. They’ve advised us regarding different solutions based on Salesforce standards. They are currently working with us for the development of web services between Salesforce and third-party solutions owned by the customer. We’ve also had discussions regarding more complex tasks and projects. Aside from development, JET BI has also provided UI design.
We were assigned project managers, Apex developers, UI designers and quality assurance specialists. Overall, we’ve worked with around 10 different people from JET BI’s side, including 3 project managers. We’ve recently been working with a single manager, but we used more on previous projects. We’ve worked with around 4 or so development resources from their team.
In terms of the consultation provided by JET BI for the more complex tasks, we have worked with Andrey Bosak, who is a technical architect. He made very useful contributions to the customer’s decision and our understanding of the possible approaches to a project.
How did you come to work with JET BI?
We engage with our own customers but rely on subcontractors. I’m not sure what the initial project request for JET BI was, but it may not be relevant, given that our requests are different, depending on the customers we’re working for. Each client has different requests. We asked for work samples from a number of companies, included JET BI, in order to get an idea of how we could work with them, and if the process would be satisfactory.
How much have you invested with JET BI?
I don’t have an overview of all the projects on which we’ve worked with them. For the last 4 which I’ve managed, the work required from them was 100 man hours on average. It highly depends on the tasks we receive from our own customers, which vary greatly.
What is the status of this engagement?
We started working with JET BI in the beginning of 2017, or at the end of 2016. We’ve worked on at least 5-6 different projects in total, 4 of them for a single customer. One of my former colleagues also engaged with JET BI, so I’m not sure about the exact details. They're working on at least two client projects currently.