Itransition

BACKGROUND

Introduce your business and what you do there.
I’m the director of technology for a host travel agency. We enable others to buy and sell travel and make commissions. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Itransition?
Itransition is our development partner for our website and intranet marketing application. 

SOLUTION

What was the scope of their involvement? 
Itransition has helped us with two projects. One is a WordPress multisite that uses PHP and a MySQL database behind it. The other project is a proprietary intranet marketing tool with a Python environment and a PostgreSQL database behind it in Angular. 
Initially, we engaged Itransition with our requirements which were pretty defined. We told them what we wanted the system to do, showed them our current environment, and explained what we wanted to improve operationally. For the design, we provided them with our brand colors and some sites that we liked. Itransition engaged us with mock-ups and designs, and we had feedback, leading to a couple of iterations. 
We’ve collaborated with Itransition a lot on the design and the architecture, and they’ve done all of the hard development and the design as well. The development period has also been iterative. While Itransition doesn’t help us directly with hosting, they’ve helped us set up DevOps environments with AWS. 
The end user is the travel agent, our independent contractor. They use the site to advertise themselves and showcase their portfolio for clients to read. There is also an intranet capability with links, news, and promotions that we communicate internally to independent contractors as well.

What is the team composition?
We’ve worked with about 20 teammates throughout the long-term engagement. Our main point of contact is the project manager, and Itransition also has head designers and developers with teams under them.

How did you come to work with Itransition?
Itransition was a referral from our employee that had worked with them in a prior firm.

What is the status of this engagement?
The partnership began in January 2017, and the work is ongoing.
 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?
Itransition produces great quality work. They have great QA as well. In six years, there’s only been one technical issue, which is outstanding considering the size of our project. 
We value the partnership greatly. We’ve reached out to other vendors a couple of times just to price work that’s already been done; the quotes keep validating our relationship because every time, Itransition has come in underpriced. 
We’ve developed such a strong relationship with Itransition since we’ve been working with them for so long. There is a lot of trust built up between them and our major teammates.

How did Itransition perform from a project management standpoint?
We use Jira and Confluence. We worked with Trello for a while as well, but now we mostly use email. Itransition has invited us into their Jira environment; however, I’ve asked them to continue using their native language since most of their team is based in Europe or is Eastern European; I don’t need to see the workings from their side.

What did you find most impressive about them?
Price and quality are the two things I’d highlight. Itransition’s quality is phenomenal, and the price is very competitive.
The QA is probably the best piece of it for me. With technology development especially, there’s always the possibility of one piece breaking when another piece is deployed. Itransition has managed to keep that under control extremely well. We’ve had hundreds of deployments at this point, so to only have one instance where an issue occurred is great. 
Itransition is also always available to us 24/7. If there’s a server issue or another problem, they respond within hours.

Are there any areas they could improve?
There have been 2–3 cost surprises when Itransition has been working on something I haven't been aware of. Due to the nature of our relationship being so long-term, our approval is fairly open for them, but I would have stopped them earlier if I’d realized how misaligned we were in those cases. Ever since then, they've updated us on any potential surprises.

Do you have any advice for potential customers?
Have a strong idea of what you want to achieve. Ultimately, the customer sets the developers up for success. If you know what you want to achieve, Itransition will help you get there.

BACKGROUND

Introduce your business and what you do there.

I’m a senior product manager at a forensic ballistics company. We look at and analyze the evidence generated by firearms.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Itransition?

We were looking for a competent software development organization that could help us scale very quickly. We had a very aggressive time-to-market timeline, and we wanted our partner to be as efficient as possible in helping us achieve our goals.

SOLUTION

What was the scope of their involvement?

Itransition helps us with multiple development projects on an ongoing basis. They have software developers working on our mobile app, other developers working on our web-based app, and others working on the backend infrastructure to support both of those products. Recently, we began collaborating on some AIML (Artificial Intelligence Markup Language) work as well.

They’ve designed and developed everything from scratch. Although I’ve provided them with a lot of product guidance throughout our engagement, the infrastructure, code, and databases have been completely built by them.

The mobile app acts as a 3D scanner, utilizing iOS devices and proprietary hardware to capture high-resolution photos so that we can perform analyzes on them. The web app helps us perform those analyzes, working as a virtual microscope.

What is the team composition?

We work with 20 team members from Itransition. Our main point of contact is Andrey (Head of Department), who helps me organize everything. We’ve also worked with other key resources from their team, including Maria (Project Manager), a backend developer, an iOS developer, and some AIML resources.

How did you come to work with Itransition?

My team and I had worked with Itransition on different projects before, and we were very impressed with the level of their services and the quality of their work. When this new project arose, it was a no-brainer for us to go with them again.

How much have you invested with them?

We spend around $80,000 per month. So far, we’ve spent over $360,000.

What is the status of this engagement?

We started working together in October 2021, and our engagement is ongoing. I anticipate a continuous relationship with them for quite some time, as they’re helping us develop our entire software; there’s a lot to do.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

I would give Itransition’s work high marks in every aspect. Their communication and execution skills are outstanding. Based on my experience, other contractors say they will do something, but they ultimately don’t execute the project properly. However, Itransition is very clear on their abilities and demonstrates them with their work.

Thanks to them, we’ve hit important milestones very successfully. We’ve already hit the alpha product milestone, and we’re on our way to hitting the beta product milestone. The quality of the code they deliver is great. In software development projects, it is very easy to cut corners. However, Itransition does a good job of ensuring that the product doesn’t accumulate a lot of technical debt, creating a more solid and mature product as a result.

How did Itransition perform from a project management standpoint?

Itransition has performed excellently; we couldn’t be happier. We have a very nice project management process that ensures everything is well-documented and prioritized on Jira. This process allows everyone to be clear about how important bugs are.

They hit our alpha product milestone on time and on budget, and we’re now trying to do the same with our beta product milestone. Meeting timelines and budgets is a very critical part of our project for us. This has allowed us to deliver on time so that we can raise more money and keep developing our product.

Besides Jira, we use Confluence, Whimsical for visual collaboration, Figma for the UI/UX designs, Slack to communicate on a daily basis, and Zoom to have virtual standing meetings every two weeks. Additionally, we have regular communication via email and phone calls.

What did you find most impressive about them?

Excellency is the most important characteristic of Itransition; they apply it to everything they do. I’m very impressed with their ability to step up very quickly to any challenge, execute tasks, and deliver products of high quality on time and within budget.

Are there any areas they could improve?

No, I’m very impressed with their work, and we wouldn’t have been able to achieve what we’ve achieved with a different vendor.

Do you have any advice for potential customers?

If you’re on the fence about working with Itransition, don’t be. Jump on a call with them, lay out your requirements and vision, and let them do what they do best.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO and founder of a private business registered in Germany and founded in 2013. Our services include business consulting, project management, and software development. We have a small team of 4–6 employees, and we expand our team depending on the demands of the projects we’re working on.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Itransition?

As part of our efforts, we’re helping companies digitalize their analog processes to make them more efficient. Thus, we rely on Itransition to help us with web app development for B2B businesses.

SOLUTION

What was the scope of their involvement?

We’ve worked with Itransition for about 10 years. They’ve been involved in three major web and mobile app development projects consisting of a similar technology stack — Java for the web app’s backend and native iOS development for the mobile side. The development phase of the projects have already been completed, but Itransition continues to take care of system administration and other server-related work.

On the major project, we worked with Itransition on digitalizing a special vehicle repair process. The solution required handling a lot of information storage. Before, the process was completely paper-based, and the client occasionally used Excel sheets at best.

Thus, we first wrote the concept for the solution, created some mock-ups, and contacted Itransition to get the concept translated into a digital, technical solution. They developed this solution from scratch, using Java for the backend, PostgreSQL for the database, and HTML5, JavaScript, and CSS for the frontend. 

We also wanted users to collect the data when revisiting the damaged vehicle. However, using a laptop would be difficult, so we decided to create an iPad solution on top of the web app. The mobile version allows users to take photos, customer signatures on documents, and more on-site data gathering processes. Once the data is gathered, the mobile app synchronizes with the web app so that users can have a current status of the repair process on hand.

What is the team composition?

The development phase of the larger project required very intensive work, so we had around 7–8 people from Itransition joining our team, including 3–4 web developers, two mobile developers, and a server engineer. Over our engagement, I’ve worked with 15-20 different developers, due to regular changes in team structure. 

As for the work relationship my main point of contact is a designated project manager for the day-to-day tasks, who will help to structure the project and organize the team. There also would be a buisness unit manager assigned for any unusual issues or concerns. However, we frequently communicated with developers directly to avoid information loss during the communication process. Additionally, we have server admin contact and the server administration team to watch 24/7 over our servers.

How much have you invested with them?

We’ve spent around $150,000–$200,000, if not more.

What is the status of this engagement?

We started working with them in May 2012, and our engagement is ongoing but on a very limited scale. There is no development work ongoing, but they’re still taking care of one of the solutions we built.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The paper-based processes of the vehicle repair project were completely eliminated, making said processes 5–10 times faster thanks to the digital solution. This solution also has improved the client’s work significantly by having a unified database, which has reduced errors and ultimately improved customer satisfaction.

Thanks to this solution, our client’s business has vastly grown over the last years. With the system support their project managers can handle about 5 times the volume, so scaling up was possible without having to increase team size. Also, the fully digitalized processs and the quality they deliver attract many new customer who would like to benefit.

How did Itransition perform from a project management standpoint?

Itransition is very organized and structured. Whenever something has come up outside of the original scope and budget, they’ve explained everything well and presented options to overcome the challenge. I’ve always felt that they know what they’re doing. We use Pivotal Tracker to document tasks, leave comments, and chat. Additionally, we use Skype to communicate.

Generally speaking, Itransition has become a trusted partner due to their experience and commitment.

What did you find most impressive about them?

Whenever we’ve worked with partners like Itransition, we’re always interested in seeing how they handle critical issues and challenges as they arise. I’ve really enjoyed working with them because they’ve walked the extra mile to help us out when these kinds of issues arise. For example, if we have an issue over the weekend that needs to be fixed by Monday, they bring someone over the weekend to get it fixed.

Are there any areas they could improve?

From a client perspective, I would prefer if development teams would not change that frequently, especially if you have somebody extraordinary. But I also understand that in order to attract these young talents, you need to provide them with new challenges every now and then.

Do you have any advice for potential customers?

Over-communicate to ensure that they understand everything you want instead of assuming it. Itransition has very talented developers, but they’re very young and lack business acumen, so you need to ensure that your requirements come across correctly.

BACKGROUND

Please describe your company and your position there.

I'm middle management at a company that utilizes shopify to sell color cosmetics and accessories direct to consumers. I manage the inventory and logistics for the site.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Itransition, and what were your goals?

We had our website developed and coded in a way that was not on Shopify's platform. We hired Itransition to redo our website on shopify's platform so that apps and inventory were more streamlined and easier to use.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched online and interviewed a few different companies. This company was easy to talk to, proficient in Shopify, and affordable.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We've had weekly meetings where we review the building of the site, and ask questions and make requests for new developments.

How many people from the vendor's team worked with you, and what were their positions?

We've had two main account managers over the time we've worked with them.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We've been able to launch our new website on shopify and this has enabled our site to be more user friendly for customers as well as the team.

Describe their project management style, including communication tools and timeliness.

We have weekly video meetings over google meet, and in between the video meetings they give us email updates.

What did you find most impressive or unique about this company?

They have competent developers, and no ask is too big or too small. No question is too stupid for them to look into. They're pleasant to talk to.

Are there any areas for improvement or something they could have done differently?

No, they've been responsive anytime we have encountered setbacks or road blocks.

BACKGROUND

Please describe your company and your position there.

I work at the corporate office of an investment company that owns multiple construction firms.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Itransition, and what were your goals?

We had a very manual and outdated method for managing subcontracts within our construction companies.

SOLUTION

How did you select this vendor and what were the deciding factors?

We have worked on large projects with itransition in the past, which have been successful. We did not consider any other company for this project.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We met with the business analyst and explained current process to them. We then explained what we wanted the solution to look like. The business analyst made an onsite trip go gather additional requirements. We back development shortly thereafter. We have weekly project meetings to discuss ongoing issues with the project. The developers deliver the latest version of the website once a week for testing. We use technologies such as SQL, .NET, HTML, C#

How many people from the vendor's team worked with you, and what were their positions?

We work with a project manager, business analyst, lead developer, two junior developers, and a UX specialist. there are some QA staff also involved, but we don't interact with them.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project is not complete or in production yet. however, the feedback from the internal users so far has been very good.

Describe their project management style, including communication tools and timeliness.

The project management style is a very engaged one. We are in constant communication and do not have many misunderstandings.

What did you find most impressive or unique about this company?

They hire great people. Everyone I've dealt with has been very intelligent and professional.

Are there any areas for improvement or something they could have done differently?

No

BACKGROUND

Please describe your company and your position there.

I am the CTO of a start-up company in Miami, FL focusing on the launch of a social medial platform for the entertainment industry.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Itransition, and what were your goals?

We hired Itransition to help with the development of our mobile app and several related web portals.

SOLUTION

How did you select this vendor and what were the deciding factors?

The key selection was made based on technical expertise, responsiveness, availability of talent, and price.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The key technology stack includes React, ReactNative, and Node.js. The project involves the implementation of a base social media platform, a rewards program, an ads program, and other supporting applications

How many people from the vendor's team worked with you, and what were their positions?

We have worked with QA testers, mobile and web developers, a lead developer, a project manager, and a business analyst. We have been working with more than 10 people from the company.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The vendor helped us enormously in establishing better engineering processes. The developers provided code of excellent quality. Everyone's work was punctual and professional.

Describe their project management style, including communication tools and timeliness.

The vendor was flexible about adopting the tools that our work needed. Their communication has always been on time.

What did you find most impressive or unique about this company?

I was impresses by the high degree of professionalism from everyone from Itransition. The management has given immense help in providing support in the areas our company needs. The work of everyone from Itransition so far has been excellent. The developers are knowledgeable and smart, and the project manager and the QA testers are always well-prepared and professional.

Are there any areas for improvement or something they could have done differently?

I do not have recommendations for changes, I would recommend Itransition to any technical leader who is seeking growth and success of the technical team.

BACKGROUND

Please describe your company and your position there.

I am the Product Owner for a Learning Management company. I Own multiple project for this company that focus on providing training to key personnel within our client organization.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Itransition, and what were your goals?

Our website was created in 2016 to serve the Casino industry by providing Quality training and reporting tools for Casino employees. Itransition partnered with us to provide Software development and testing services.

SOLUTION

How did you select this vendor and what were the deciding factors?

Our deciding factor for vendor selection was price and team consistency. We also wanted a full service team, which Itransition provided.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Ours is a Software as a Service model, as such the scope of this project has been ongoing. Early in the SDLC we focused on expanding our feature offerings to parity with competing Learning Management Systems, and later in our lifecycle we have focused on increasing Monthly and Daily usage of the site to increase value for our clients. Itransition has been a valuable partner in all stages of our SDLC.

How many people from the vendor's team worked with you, and what were their positions?

I personally work with a 6 team members from Itransiton. A product manager, business analysist, 2 developers, and 2 QA engineers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Thanks to the great work by the Itransition development team we have increased our client base from 50-60 properties to over 130 properties in the last 6 years.

Describe their project management style, including communication tools and timeliness.

Itransition's project Managment style is flexible and has been updated to fit our requirements multiple times. As of today we work under Agile Methodologies with daily stand-up meetings and by weekly sprint rituals. The Project Manager is a great asset to my roll as Product Owner in managing these rituals. We use Slack, Email, and the full Microsoft suite for communication.

What did you find most impressive or unique about this company?

I'm most impressed by the predictability of the Itransition team. They provide a full-service development team that delivers any tech we need to complete the site. This includes additional development resources that can be brought to bare if necessary, so we rarely miss a deadline due to development misunderstanding or inconsistency.

Are there any areas for improvement or something they could have done differently?

Early on in the SDLC we operated using waterfall methods. I would have switched to a full Agile process earlier to leverage the experience and talent that Itransition offers better.

BACKGROUND

Introduce your business and what you do there.

I’m an information management advisor and project manager for The Geneva International Centre for Humanitarian Demining (GICHD). We’re a non-profit organization with roughly 30 in-house experts working to reduce the risk of explosive ordnance.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Itransition?

We were looking for a new partner to develop some custom software. We originally worked with another partner, but they were unable to meet our needs.

SOLUTION

What was the scope of their involvement?

Itransition has worked on a few projects with us. In one project, they developed a custom software system that allows organizations to collect data. Now they provide ongoing support for that system and one of our major tools.

What is the team composition?

We have worked with several people over the course of our engagement, including project managers and senior developers.

How did you come to work with Itransition?

We reached out to several companies, but Itransition had the best prices and was the most compatible with what we were looking for. I also went to visit their offices and found that they were authentic. 

How much have you invested with them?

We’ve spent between $300,000–$400,000.

What is the status of this engagement?

We began working together around May 2018 and our partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We run internal evaluation systems at the end of each year and we’ve been satisfied with their expertise and responsiveness. We’ve had no issues with the work they’re doing for us.

When we’ve worked on topics outside their area of expertise, they have been quick to train their team, listen to our direction, and provide appropriate solutions. Whenever we’ve run into unexpected issues, their support team has been able to overcome them. They’re always able to come up with solutions to satisfy us and our partners.

How did Itransition perform from a project management standpoint?

They’re available and responsive, even on weekends. As a result, they always meet their deadlines. They stay current on the tools we use, such as Jira and Confluence. On top of that, their time zone makes it easy for us to collaborate.

What did you find most impressive about them?

They provide solid solutions and are adaptable when faced with unfamiliar situations. They’re always working to improve and develop themselves further.  

Are there any areas they could improve?

There isn’t anything they need to improve.

Do you have any advice for potential customers?

There may be some communication challenges in the beginning as English is not their native language. Once you establish a baseline, however, it becomes much easier. It is nice to work with their team.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO of a gaming company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Itransition?

We needed help with app development.

SOLUTION

What was the scope of their involvement?

They’re working on an AR application based on the specifications we provided. The team works on everything from conceptual planning and development to testing and the initial rollout. It’s a conceptual piece of technology that we’ll release in the fall.

What is the team composition?

I work with one senior project manager, two business analysts, 5–6 developers, and 3–4 QA specialists.

How did you come to work with Itransition?

I have a longstanding relationship with Itransition and they do amazing work. It was a no-brainer to select them.

How much have you invested with them?

We’ve spent $300,000 on this project, and our work is ongoing.

What is the status of this engagement?

The current project started in March 2020, and our work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The feedback has been really positive so far. All the stakeholders believe the app will be groundbreaking. We anticipate downloads will be in the hundreds of millions when we launch.

How did Itransition perform from a project management standpoint?

Communication is key for us, and Itransition is fabulous at keeping the lines of communication accurate. Everyone from senior management down to the developers communicate and speak English well.

What did you find most impressive about them?

We’ve never been able to match the talent we get at Itransition anywhere else in the world. Their technical proficiency is off the charts, and their blended rates are great.

Are there any areas they could improve?

When they produce written documentation, we can tell that it’s been written by a non-native speaker. They don’t always get all of the nuances. We make sure to proofread their work in case there are any grammatical errors. Otherwise, they’re rock stars who are excellent at what they do.

Do you have any advice for potential customers?

My advice is to put them at the very top of your shortlist. I’ve done dozens of recommendations for Itransition, and it always works out.

BACKGROUND

Please describe your company and your position there.

I work for Enablon (business unit of Wolters Kluwer company) as an Engineering Manager being in charge of our flagship product development team. Enablon is one of industry leaders in Environmental Health and Safety / Operational Risk Management software markets.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Itransition, and what were your goals?

Initially a small team from iTransition was hired to offload our engineers from maintenance and support. However, over time this collaboration grew into three full-size development teams working on functional enhancements alongside with our main development team.

SOLUTION

How did you select Itransition and what were the deciding factors?

We selected iTransition by a recommendation. The deciding factors for us were (and still are) quality, price and responsiveness.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The scope of work varies from feature development, quality assurance, infrastructure related work to 24/7 support and maintenance activities. Our team delivers bundled (EHS and ORM) products that are customized to specific customer needs. A new version is delivered every quarter. Technology: .NET (C#, Visual Basic), JavaScript, TypeScript, React.js, PWA (React Native)

How many people from the vendor's team worked with you, and what were their positions?

We work with around 40 people from iTransition at the moment. These are mainly software and quality assurance engineers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The most recent achievements are:

• Transition to common unified interface between EHS and ORM products
• Mobile solution delivery using PWA technology
• Various product enhancements and improvements

We are happy with the results and timely delivery.

Describe their project management style, including communication tools and timelines.

We usually communicate via email and catchup regularly once a month. For urgent matters, we use WhatsApp.

What did you find most impressive or unique about this company?

We simply treat iTransition as value for money. They are very responsive to all our queries and provide excellent people within reasonable timeframes. We appreciate their proactiveness and the way they treat us (always with a high degree of attention).

Are there any areas for improvement or something they could have done differently?

The overall level of English could be a bit higher.