Could you share any stats, metrics or user feedback from this engagement?
We don't have any statistics or metrics as of yet. On our side, once the project was completed, we were going to roll it out to all of our inspectors, but we decided to wait. We wanted to roll it out with a couple of other projects we were working on internally. Even though the project was completed six months ago, we are just getting to the point of rolling it out. Because of that, I don't yet have any statistics or metrics to prove the success of the project, but that's not any fault of Itransition. It's just because we have decided to wait on the release.
How did they perform from a project management perspective?
I can't think of any glaring issues with them. They were very responsive throughout the course of the project, from planning to development. I almost felt like sometimes I had to step up my own game because they were always on point, and you could tell that the project was their sole focus.
What I personally liked is how they constantly came with questions when they were unsure of something. They really wanted to define the requirements before they built anything. I know with a couple other companies I've dealt with, we had some issues with the project managers being too quick to jump the gun and start building, and we really didn't want that. I really appreciated the fact that Itransition took the time at the beginning to ask questions. Because they were offshore, we would do a lot of Skype calls, which was great and super easy. Or, they would come back via email and really work things out and talk things out before any sort of development had begun.
They always came through on their deadlines, too, and I can't think of any time in particular that they were late. Regarding budget, they were on point. There were maybe one or two times when they came in slightly over budget, but that could have been because we had added new features to the original scope, and it was just maybe one or two instances – nothing to raise an issue about. Everything else was exactly what they had promised us.
Is there anything unique about Itransition that really makes them stand out compared to other companies?
They were very good at defining their requirements and making sure all questions were addressed and answered before they began. Like I said, I really appreciated that. This is probably not unique, because I think every software development company should do this, but I have had some negative experiences with companies in the past that have not done this. So, that's the thing that they do much better than other companies I've worked with. I don't know if it's unique, per se, but it's definitely something that makes them stand out.
In hindsight, are there areas in which they could improve, or certain things you'd do differently as the client?
No. I really don't think so. The only thing of concern was the budget, but an original budget is always an estimate anyway. Maybe they could be a little more conservative in their budget estimations so we could manage our expectations better. Maybe that is something they could focus on, if I had to pick one thing. But, honestly, that's a very small thing, and it wasn't even a big deal.
What advice, if any, would you give a future client of theirs?
Get to know some of the members of the team before you begin. They had a handful of analysts working on a project, and I kind of got to know them all. In a way, I almost got to select the ones that I wanted. I developed really strong relationships and really felt strongly about certain individuals who I thought were really talented and understood exactly what we were looking for. If a new client doesn't want to be just given anyone for the project, if they actually want to kind of get to know everyone first and then decide to go forward, that's something that Itransition was very open about and completely fine with. So, that would be my suggestion to new clients.