Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
Migrating the old legacy system to the new environment went quickly and effectively, and we’re continuing to do additional projects because our company and the tourism company continue to grow. Itransition has also met every one of the customer’s specific guidelines, requirements, and timelines. The timelines are especially tricky because we both have to work around different time zones and holidays and cultural and language differences. Itransition has been able to continue to deliver what the customers want in the timeline they need.
Itransition does good work. We’ve had a good team of high-caliber individuals since 2014. Everything has bugs, unfortunately, but the good news is that bugs keep me in business. Do bugs happen? Yes. Do I wish they didn't happen? I’m on the fence about that because of what we do. We don't create bugs, but we work to fix and change them. I've worked with many different companies from around the world — India, the Philippines, China, the United States, Russia — and the code that comes back from Itransition is at a higher level than all of the other companies I mentioned. Their code is more mature and their cycles from start to finish and from the QA perspective are much stronger. My team here works with Itransition in remedy any bugs. We help identify them, and we also work closely with the customer knowing that bugs will always happen. We aim to figure out what the right path is in order to squash them and avoid more in the future.
How did Itransition perform from a project management standpoint?
We are always in contact with Itransition via Skype. We’ve looked at Slack, but Skype is the quickest and easiest right now because it allows us voice communication, screen sharing, video conferences, etc. We also use Trello where we’re able to create different boards and project timelines. We’ve also used a tool called Phabricator in the past, which allowed us to check in and check out code and work from a timeline perspective. Obviously, we’re also using GitHub to keep the information in a central location, and we have used JIRA and Freshdesk in the past. I would say the biggest tools we use are Skype first and Trello second. Those two things tie together, and we can see what the developers are working on, what their timeline is, and what they’ve checked in. Then we obviously use the standard under-the-cover stuff like Git for the code repository.
What did you find most impressive about Itransition?
I have a team in the Philippines I use for frontend design and user experiences, but they don't have the knowledge or experience to build do the backend heavy lifting. Itransition has been able to do that heavy lifting. They have a good talent pool; they’ve been able to find the right individuals. Everyone they have found who has worked with us has approached the project as though they understand the bigger picture. They’re not just coding for a paycheck. Our guys work close to New York hours, which is quite late for them but they’re committed, oftentimes checking in on the weekends. They’ve taken a vested interest in the project and have seen it grow. My clients look at Itransition as an extension of their team. We’ve been with them for six-plus years, and they’re not looking to oust us. The projects keep coming, they keep expanding, and they’re doing newer systems. Their coding skills are phenomenal. They have a good understanding of the core areas behind building sound technology that grows, expands, and scales up. The team in New York is picky, and the way my team and Itransition have been able to learn how those individuals work has been really good. Itransition has also been accommodating. We get along well, and they’re committed and know their stuff, which is important. They’re part of our company’s family, so they’re part of the group itself.
Are there any areas Itransition could improve?
No, not really. They’re great developers, but English may not be their first language. I know that internally they do a lot of self-improvements. They have classes and they’re teaching different areas of English communication, written and oral. They have gotten much better from where they were years ago, so that’s something that I think they should continually improve upon. It also would be great if they could continue to adjust their working schedule for the different time zones, which they may already do. Those are the only two things. I’ve had a good relationship with them, and we’ve done a lot of business together. Everyone’s happy with Itransition, from my team members here in Texas and Florida to the groups that we outsource to.