Enterprise Software. Advanced Web and Mobility

Itransition is a trusted global software development company with more than 16 years of professional experience. We deliver a full spectrum of software consulting and development services to clients from more than 30 countries. Over 1300 + diverse IT professionals with strong technology skills and business knowledge and mature methodologies enable us to effectively handle software projects of any scale and complexity. 

Industry Recognition

Itransition has been recognized among the world’s leading software outsourcing providers by different industry authorities and highlighted in the following lists:  

  • The Global Outsourcing 100 by International Association of Outsourcing Partners (IAOP)
  • The Software 500 by Software Magazine
  • Technology Fast 500 by Deloitte
  • Inc 5000 ranking

Specialties

  • Custom Software Development
  • Software Product Development
  • Software Prototyping
  • Enterprise Application Integration
  • Technology Consulting
  • Application Security
  • Software Testing & QA
  • Maintenance and Support
  • Dedicated Development Centers
 
$10,000+
 
$25 - $49 / hr
 
250 - 999
 Founded
1998
Show all +
Lakewood, CO
headquarters
  • Itransition
    3900 S. Wadsworth Blvd., Suite 485
    Lakewood, CO 80235
    United States
    (720) 207-2820
other locations
  • Itransition
    2939, 29th Floor, One Canada Square, Canary Wharf
    London E14 5DY
    United Kingdom
    +44-20-7193-3886
  • Itransition
    Kulman st. 1
    Minsk 220013
    Belarus
    +375 (17) 200-0210
  • Itransition
    5910 Courtyard Drive, Ste. 170
    Austin, TX TX 78731
    United States
    (512) 501-3620

Focus

Service lines

  • Custom Software Development
  • Web development
  • Ecommerce development

Client focus

  • Midmarket ($10M - $1B)
  • Enterprise (>$1B)
  • Small business (<$10M)

Industry focus

  • Information technology
  • Financial services
  • Media

Mobile platforms

Mobile focus

Frameworks and CMS

Programming & scripting

Ecommerce systems

Application platform

BI & big data focus

BI & big data solutions

CRM functions

CRM solutions

Portfolio

Key clients: 

Expedia, Xerox, Toyota, eBay, PayPal, adidas, Shell, BP, Statoil, KPMG, Acronis, IBM, Citibank, Telekom Austria Group, Kaspersky Lab, United Nations

Body Worn Camera Video Management

Our Customer is the largest body worn camera manufacturer for law enforcement, private security and other security enforcement activities in the US. The Customer’s products are aimed at providing enforcement officials with a way to record their daily activities for higher accountability, transparency, and protection from false complaints. Given the increasing demand for wearable camera systems produced by the Customer the latter turned to Itransition with a request to develop a convenient and secure software system for the storage, retrieval, and management of video files from Customer’s camera systems.

Itransition developed a complex media file management software which helps law enforcement officers process videos recorded with Customer’s wearable cameras. The delivered solution represents a software system for retrieval and management of video files secured with FIPS 140-2 compliant Digital Signature and uploaded to Customer’s cloud-based storage.

adidas miCoach

adidas miCoach product family includes Speed Cell, Pacer Bundle, and Heart Rate Monitor connected to a PC/Mac and an iPod/iPhone to pass aggregated data to the miCoach.com.  adidas needed a comprehensive solution meeting latest technology requirements and corresponding to usability expectations when looking to revamp its award-winning miCoach device management back-end application.  During the technology partner selection process, deep domain knowledge and relevant industry expertise of Itransition were identified as the top competitive advantages and helped land the deal.

The development of the desktop app went in parallel with continuous enhancement of the web application and frequent updates of device firmware, thus intensifying collaboration and adding more challenge to the project. Itransition team had to communicate with several teams distributed across the US and Europe who were responsible for miCoach web...

Full IT Services Coverage for a Mobile Operator

Life:), a Turkcell company, is the third largest mobile operator in Belarus. Itransition took over the whole coverage of life:)'s IT-related needs, including technical implementation of innovative offerings (bonuses, promotions, etc.) and marketing campaigns, maintenance and quality assurance of customer service support systems, CRM, document management, statistics & report generation functionality, integration with payment systems, and many more. 

Engagement of Itransition’s development, QA and maintenance and support teams enabled life:) to achieve a considerable decrease in technical glitches and overall systems stabilization, grow subscriber base and remarkably strengthen its positions on the market. 

Powerful E-mail Archive Migration Solution

Our Customer, one of the world’s leading vendors that specializes in e-mail archive and PST content management, decided to launch next-gen e-mail archive migration software with versatile platform support and near-zero risk of data loss or tampering for both premium and mid-segment clients.

Having undergone the Customer’s test-drive with flying colours, Itransition was engaged in the full-scale project implementation.

The delivered platform provides for direct migration of e-mail archive data and supports the majority of e-mail archive platforms, both on-site and cloud. Automated migration is performed by a high-performance engine that delivers an unmatched processing rate, extracting, converting and writing data at speeds over 1.5 GB per minute without restricting user access to the database.

Itransition’s dedicated team has been working together with the Customer for over 8 years, bringing one of the best platforms in the market capable of powering the...

SaaS Portal for Public and Affordable Housing Community

A USA based company automating implementation of Public Housing programs teams up with Itransition for full-cycle development of a powerful set of ASP.NET cloud-based applications united in a single and comprehensive solution.

Currently more than 800 public housing authorities (PHAs) benefit automation of the folowing processes the comprehensive applications suite provides:

  • applications management
  • queries management and cleansing
  • apartment inspection procedures
  • contracting
  • payments tracking and status update

The solution is complemented with an online portal used by over 3 million people to submit applications.

 

CarlaBella Expense Management System

Expense management system redevelopment for CarlaBella – a French software house – entailed a sustainable 12-year cooperation regarding J2EE-based system technical support and functionality enhancement. 

The web-platform delivered by Itransition has been enabling to optimize time, HR and expense management in over 100 companies of all sizes, offering a flawlessly operating service and maintaining ensured customer satisfaction. The companies using the system have created over 2 000 000 database records since the application was deployed in 2001.

Document Management System for a Telecom Company

The customer is one of the largest telecom operators in Belarus, providing a full spectrum of GSM and 3G services. The company’s customer base increased manyfold within a two year period. As a result of that growth, the company experienced a number of scalability issues with their information management systems and processes. 

The company was dealing with a massive influx of documentation and thousands of new customer cases a month. They desperately needed to optimize their document management system and accelerate all internal document-related workflows. The key project goals were as follows:

  • Implement seamless document capturing and well-structured electronic repository to prevent documentation loss
  • Accelerate documentation search and accessibility
  • Automate documentation routing and re-routing
  • Apply effective document life-cycle policies
  • Provide document-centric collaboration tools

Itransition successfully...

Comprehensive Decision Analytics Suite

A global decision analytics company relies on Itransition’s software engineering and QA expertise for enhancing the customization and data management capabilities of its online BI tool.
  • Advanced BI platform providing insights for pharmaceutical market analysis
  • Large volume analytical data processing derived from 90+ unique sources
  • Robust personalization and data management features

 

SaaS Solution for Accounts Payable Automation

Anybill, a US-based pioneer in Software-as-a-Service accounts payable solutions, aimed to launch an online billing management service to assist companies in optimizing their accounting processes. The solution, a SaaS .NET-based application, provides organizations with improved control and visibility over the entire transaction lifecycle by delivering insights into cashflow and financial liabilities, while also integrating with several remote Purchase-to-Pay solutions.

The customer was looking for an experienced, long-term offshore technology partner that could (1) build the functional components of the application and (2) make key recommendations on how to improve overall performance. 

The Itransition development team was test-driven during a pilot project, which involved a set of use cases that had to be successfully implemented within one week’s time. Anybill was extremely satisfied with the performance capabilities demonstrated by Itransition. As a result,...

Worldwide Vehicle Tracking:Online Service and Mobile Apps for better logistics

Seven Telematics is a UK-based manufacturer of Transcan Temperature Recorders ― the world's most widely used road transport monitoring devices. To stay ahead of competition, the company made the a decision to expand their offered services. Itransition was entrusted with the development of an integrated online monitoring solution with the following:

  1. Web service with rich customization options;
  2.  Mobile application that can be run on a smartphone or tablet.

These attributes not only offer competitive advantages to our customer, but also helps them eliminate distracted driving through decreased cab phone usage, SMS and email alerts, driver panic alarms, etc.

Interactive Training Portal for Philips Dynalite

Philips Dynalite – a division of Philips – is an industry leading designer and manufacturer of lighting control solutions with numerous sales and support offices located around the globe. Dedicated to ensuring the highest quality customer service, the company pays close attention to the professional development of its sales and technical personnel.

Being an eager adopter of practical and pragmatic approaches to learning, Philips Dynalite turned to Itransition for delivery of a comprehensive training portal to enable their staff to achieve the higher levels of competency. The portal was designed to serve as a consolidated informational and educational resource with online examination and certification capabilities.

Online Recruitment Platform: SaaS for Employers, Recruiters and Job Seekers

As with many other business-related activities, the traditional recruitment model can be improved through the power of information technology. Our customer decided to launch a nationwide online pay-as-you-use recruitment platform that would provide employers and recruiters with full-cycle process support.

The functionality of the platform delivered by Itransition covers the following important areas:

  • Full-cycle recruiting process support
  • Secure candidate profile management system
  • Video interviews and online tests modules
  • High performance and scalability for productive media content management
  • Time tracking and reporting module

The collaboration with Itransition remains in progress as a number of additional functionalities and features have yet to be implemented. 

Reviews

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Web Dev & Branding for Solar Panel Installation Company

"Our branding and imaging that they did for us is of top caliber. They far exceeded our expectations."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Nov. 2015 - Ongoing
Project summary: 

After analysis and assessment of a current website, Itransition re-developed the website, helped with rebranding, and provided logo design. The focus is now on building a customer portal.

The Reviewer
 
11-50 Employees
 
Tampa, Florida
Brett Emes
Owner, Solar Energy Management
 
Verified
The Review
Feedback summary: 

The website has increased site traffic and has received positive feedbacks from customers on its professional look. Itransition’s team is young and energetic, which allows for a successful collaboration and tremendous value for the cost of the project.  

BACKGROUND

Introduce your business and what you do there.

I'm the owner of SEM Power. We're a solar electric contractor in the state of Florida, and we book some operations in the Caribbean.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Itransition?

We needed a professional website developed for our business. The website already existed as a gas generator specific website that was an off-the-shelf solution from Generac, who is the manufacturer of the generators that we sold. We decided to no longer offer generators to our customers and had a need to develop a solar electric website, and that's why we contacted with Itransition.

SOLUTION

What was the scope of their involvement?

First, they did a detailed needs analysis and assessment of what our current website was, what our goals were, and what we wanted the website to look like. They asked us to provide examples of websites that we thought were professional and similar to the image that we wanted to project. Then, they came up with a cost estimate based on our needs and our desires.

They also helped us rebrand; they came up with brand guidelines for a logo. This was an added value benefit that we didn't even realize they could provide. We just asked them if they could do it and they were able to, and we were really pleased with the outcome.

We're still continuing to work with them through the process of custom tailoring the website to our needs. We're also still in the stage of developing a customer portal through our website and eventually, customers will actually purchase items on our website as well. We're doing it all in small steps so to speak so that we don't get overwhelmed.

The key features they developed would be the integration of social media in our website, integration of all of our job-specific job pictures and photos, customer testimonials, and reviews. They have been able to successfully integrate all of the essentials into our website.

What is the team dynamic?

There has been one project manager that has been with us throughout the whole process which has made for really good continuity. There have been various developers; based on our needs and our desires, they have a full team of talent that specializes in various aspects of website development.

How did you come to work with Itransition?

We Google searched for the best website development companies. From there, we selected three. Then, we started investigating what sites they had developed successfully. The price was definitely a factor as well; we weren't necessarily looking for the lowest price, but we were looking for a company that we felt could develop the website that we wanted for a fair price. We felt that Itransition provided a tremendous value compared to other website development companies that we evaluated.

How much have you invested with them?

My project manager sends me a weekly detailed Excel spreadsheet. To date, we have spent $33,629.18. which is under budget. We had originally budgeted around $50,000; they did all the website development and customization and we're still under budget, which is why I feel it's a tremendous value.

What is the status of this engagement?

We started working together in November of 2015 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Website traffic has increased to our site and we get a lot of positive feedback from customers or potential customers on the professionalism of our site. It makes us look like the professional company that we are and it represents us well.

There's still more work that needs to be done. Because we didn't do any website work prior to this, we relied on customer referrals and repeat business from existing sales and marketing companies that ask us to do fulfillment for them. But we're really pleased with the results in a very short time period. We're overall pretty satisfied.

How did Itransition perform from a project management standpoint?

They use go-to meeting so we can have conference calls to resolve questions in the most expeditious manner. Primarily, we communicate questions and answers via email, which is very efficient because there is a time change. Sometimes it is hard for us to collaborate at a convenient time for both of us because I they're in Europe, so we try to communicate with them via email if we can because that is the most expeditious way to communicate.

What did you find most impressive about them?

To me, the most impressive thing is that they seem like a young, energetic team that's very talented and has the ability to be very efficient at what they do. For those reasons, we get a top quality website at a very reasonable and fair price.

Sometimes there are communication issues because some of them are bilingual and English isn't their primary language. But other than some small minor communication issues, they've been just outstanding.

Are there any areas they could improve?

I can't think of anything. To be honest with you, they exceeded my expectations. Even the weekly reports are beyond the detail that I require. They go above and beyond the call and expectations of our company. Overall, we were really, really pleased with them.

5.0
Overall Score They've always been very flexible and they're very diligent about nudging us along and making sure that we stay on task and give them the information that they need so they can succeed.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Their projected time from the time we engaged them in November to an active website was six months, and they did it in four. They beat our expectations and I was very pleased with that. That was the most important achievement that we asked for.
  • 5.0 Cost
    Value / within estimates
    We budgeted $50,000 and they've gone so far under our budget of $50,000. And I didn't think I was going to get so many other things included with that cost. We are extremely pleased.
  • 5.0 Quality
    Service & deliverables
    Everybody that sees our website just says, "Wow." We look like a national company, even though we're regional. Our branding and imaging that they did for us is of top caliber. They far exceeded our expectations.
  • 5.0 NPS
    Willing to refer
    Why wouldn't I? If it is in their budget then I would strongly recommend them.

Magento e-Commerce Dev for Development Company

"Their coding skills are phenomenal."

Quality: 
4.0
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
 
2014 - Ongoing
Project summary: 

Itransition partners with another development team on various Magento-based projects. The team has worked on a variety of projects, including e-commerce and legacy site integration. 

The Reviewer
 
1-10 Employees
 
Austin, Texas
Director, Development Firm
 
Verified
The Review
Feedback summary: 

The team adjusts their time zone to work with clients during all business hours. Itransition provides high-caliber work and consistently meets budget and time limits. They are constantly making efforts for internal self-improvement for staff, making them an ideal long-term partner. 

BACKGROUND

Introduce your business and what you do there.

We are a development group, similar to Itransition. I’ve got a team of group members in Austin, Texas, and in Florida. I use different companies around the world to add to our staff, depending on our clients’ requirements. We started our company in 2011, and we’ve had year over year of growth. We do a lot of cool stuff from an e-commerce perspective. We use Magento. We’ve been focusing a lot on pay-per-view. I actually have ownership in a company that does a lot of cool technology in pay-per-view for concerts, sporting events, etc., and we’ve been growing on that side. We do a lot of value-add services that entail consulting resources, putting together different types of engagements, and delivering per our clients’ requirements. We’ve been able to get to this level by building relationships with firms like Itransition. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Itransition?

The first project we worked on with Itransition was an e-commerce platform built on Magento. We were taking an existing legacy system and moving it to a newer platform. I needed good individuals who understood the e-commerce perspective as well as our client’s specific requirements. We rely on Itransition’s services to make us look bigger, better, stronger and more agile. I have a small, agile ship, but with the help of companies such as Itransition, we can take on projects that are much larger, because we are able to get the right individuals, team members, and support for the specific requirements our clients have. 

SOLUTION

What was the scope of their involvement?

We originally got involved with a nationwide tourism company that had a number of legacy systems — they had 44 different sites across the states — and they wanted to tie all of the websites into one platform. When we first connected with Itransition, our goal was to maintain the old system and make some changes here and there, but it was like putting a Band-Aid on a cut. It was leaking and the company wanted to fix and change everything. From there, we decided to move onto a bigger platform, Magento. That was the initial stage. 

Then we built a white labeling environment, which allowed us to create one entity, one group of products, that could then work on smaller entities within the one city or different cities, but it all would come back to one bucket, which was managed by the tourism company itself. Itransition provided the thought process to help define the product with some of my guys. From that perspective, we created the plan, and we started migrating everything. We implemented one company on the new platform, then we moved it to two companies. About two years ago, we took all of their old companies and moved them onto this new platform. It was pretty intense.

Itransition was able to provide a good go-to team that is doing the majority of the development, which includes PHP development, the development within the Magento platform. We’ve also looked at potential Android development, WordPress, etc. Everything comes from my company, but I've been able to work with Itransition as a partner who stands behind me and helps me deliver the overall project.

How did you come to work with Itransition?

Itransition has an office here in Austin, Texas, and I had heard of them because they had connections with some of the clients that I had worked with in the past. I reached out to them and said, “Let’s see how we could interface with each other. I have a pretty good-sized project, and I’ll need developers.” 

What is the status of this engagement?
We started working together in 2014, but I've interfaced with the company since 2011. 

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Migrating the old legacy system to the new environment went quickly and effectively, and we’re continuing to do additional projects because our company and the tourism company continue to grow. Itransition has also met every one of the customer’s specific guidelines, requirements, and timelines. The timelines are especially tricky because we both have to work around different time zones and holidays and cultural and language differences. Itransition has been able to continue to deliver what the customers want in the timeline they need. 

Itransition does good work. We’ve had a good team of high-caliber individuals since 2014. Everything has bugs, unfortunately, but the good news is that bugs keep me in business. Do bugs happen? Yes. Do I wish they didn't happen? I’m on the fence about that because of what we do. We don't create bugs, but we work to fix and change them. I've worked with many different companies from around the world — India, the Philippines, China, the United States, Russia — and the code that comes back from Itransition is at a higher level than all of the other companies I mentioned. Their code is more mature and their cycles from start to finish and from the QA perspective are much stronger. My team here works with Itransition in remedy any bugs. We help identify them, and we also work closely with the customer knowing that bugs will always happen. We aim to figure out what the right path is in order to squash them and avoid more in the future.

How did Itransition perform from a project management standpoint?

We are always in contact with Itransition via Skype. We’ve looked at Slack, but Skype is the quickest and easiest right now because it allows us voice communication, screen sharing, video conferences, etc. We also use Trello where we’re able to create different boards and project timelines. We’ve also used a tool called Phabricator in the past, which allowed us to check in and check out code and work from a timeline perspective. Obviously, we’re also using GitHub to keep the information in a central location, and we have used JIRA and Freshdesk in the past. I would say the biggest tools we use are Skype first and Trello second. Those two things tie together, and we can see what the developers are working on, what their timeline is, and what they’ve checked in. Then we obviously use the standard under-the-cover stuff like Git for the code repository.

What did you find most impressive about Itransition?

I have a team in the Philippines I use for frontend design and user experiences, but they don't have the knowledge or experience to build do the backend heavy lifting. Itransition has been able to do that heavy lifting. They have a good talent pool; they’ve been able to find the right individuals. Everyone they have found who has worked with us has approached the project as though they understand the bigger picture. They’re not just coding for a paycheck. Our guys work close to New York hours, which is quite late for them but they’re committed, oftentimes checking in on the weekends. They’ve taken a vested interest in the project and have seen it grow. My clients look at Itransition as an extension of their team. We’ve been with them for six-plus years, and they’re not looking to oust us. The projects keep coming, they keep expanding, and they’re doing newer systems. Their coding skills are phenomenal. They have a good understanding of the core areas behind building sound technology that grows, expands, and scales up. The team in New York is picky, and the way my team and Itransition have been able to learn how those individuals work has been really good. Itransition has also been accommodating. We get along well, and they’re committed and know their stuff, which is important. They’re part of our company’s family, so they’re part of the group itself.

Are there any areas Itransition could improve?

No, not really. They’re great developers, but English may not be their first language. I know that internally they do a lot of self-improvements. They have classes and they’re teaching different areas of English communication, written and oral. They have gotten much better from where they were years ago, so that’s something that I think they should continually improve upon. It also would be great if they could continue to adjust their working schedule for the different time zones, which they may already do. Those are the only two things. I’ve had a good relationship with them, and we’ve done a lot of business together. Everyone’s happy with Itransition, from my team members here in Texas and Florida to the groups that we outsource to.

4.5
Overall Score There’s always room for improvement, both from my side and theirs. So far it’s been a pleasurable experience working with Itransition.
  • 4.5 Scheduling
    ON TIME / DEADLINES
    I’m not a believer in giving a 5 to anyone, so I’d probably give Itransition a high 4.5. They’ve consistently delivered on time and within budget. 
  • 4.0 Cost
    Value / within estimates
    I've seen other companies provide cheaper estimates, but I know that Itransition can do the work in a third of the time.
  • 4.0 Quality
    Service & deliverables
    The reason I'm not giving Itransition a 5 is because I don't know enough about all of the other services they provide, so I would give them a 4. 
  • 5.0 NPS
    Willing to refer
    I have already recommended Itransition many times.

Software Dev for Online Executives' Portal

"Tasks and projects are delivered within respectable timeframes."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Ongoing
Project summary: 

Itransition is responsible for both development and information architecture. 

The Reviewer
 
1-10 Employees
 
Hong Kong, China
General Manager, AsiaXPAT.com
 
Verified
The Review
Feedback summary: 

Itransition's team has strong technical and communication skills. Another strength is the turnaround time achieved by the assigned resources. 

BACKGROUND

What is your position [and responsibilities]?

AsiaXPAT.com is an online portal catering to the English speaking community in Hong Kong. Our users are comprised of expatriates and locals and are typically high net worth professionals and executives.

I am the general manager and one of the shareholders of the business. Given that our company is quite lean in terms of staffing, my responsibilities are rather encompassing. You can say that I touch all areas of the business from Operations, HR, IT—infrastructure and development, Vendor Management, Project Management, Business Process Enhancement, etc.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Itransition?

Given that we are a purely online business, we require the necessary skills to ensure our websites are available to our users as well as the ability to develop and enhance the sites. Unfortunately, as an SME we do not have the resources to hire all the necessary skill sets to manage the sites internally. Therefore, we needed to seek out a partner who was able to provide the full cycle for software development.

SOLUTION

Please describe the scope of their involvement.

Itransition provides a full range of development services to us, however, the focus has been development with some architecture and design services.

How did you come to work with Itransition?

I was introduced to them via an agency out of Lithuania.

What is the status of this engagement?

This is an ongoing engagement.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

There are no real stats to share.

How did Itransition perform from a project management standpoint?

They have performed very well. Tasks and projects are delivered within respectable timeframes.

What distinguishes Itransition from other providers?

For us, it was working with a partner who was not only proficient in software development but also had to have a high level of English proficiency.

In addition, we had their test code verified independently here in Hong Kong and the results came back very favorably.

In hindsight, are there areas in which they could improve, or things you might do differently?

At this point in time, nothing.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

International Coach Federation (ICF) Research Portal Website

"They are extremely well organized and their development approach is very flexible.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Mar. 2015 - Ongoing
Project summary: 

Itransition built a web-based user interface to improve usability and provide additional resources to customers. They chose features, provided design and development, and tested the solution.

The Reviewer
 
501-1000 Employees
 
Lexington, KY
Director of Coaching Science, ICF
 
Verified
The Review
Feedback summary: 

The five-month project was completed within budget and on time. ICF was very satisfied with the deliverables, and cited Itransition’s quick turnaround time for maintenance and bug fixes as a valuable asset. The team was also able to smoothly translate feedback into viable solutions.

BACKGROUND

Please describe your organization.

The International Coach Federation (ICF) is the largest executive and life coach credentialing organization in the world. 

What is your position?

I'm the director of coaching science.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Itransition?

The ICF hosts and publishes numerous coaching-related research materials and had a desire to improve the user interface available to users of the site as well as significantly add to the amount of references available to them. It was a complex undertaking, and we didn't have the in-house expertise to tackle the challenge by ourselves. We decided we would find an external partner with experience working on similar projects and began our search. 

SOLUTION

Please describe the scope of their involvement in more detail.

The ICF conceived of a new user interface and crafted a comprehensive set of requirements for a new research portal to be made available through the website. Itransition turned this design into reality and delivered a turnkey solution to the ICF. Itransition chose the technologies to use for all elements of the site. They were responsible for all technical and design-related builds and implementations. We worked in tandem with their project lead and developers to ensure that that our key features and functionalities were successfully tested and implemented. 

How did you come to work with Itransition?

Once we decided to find an external partner, we went through the process of creating a short list of vendors we thought might be capable of delivering our solution successfully. Itransition was one of several potential companies under consideration and they were selected based on their previous experience and their approach to development. It was important to us that whomever we chose had a record of developing similar solutions within the agreed project requirements. 

When was the last milestone completed?

Our most recent deliverable came in at the end of July [2015], but we maintain an ongoing relationship with them. 

RESULTS & FEEDBACK

Could you share any statistics, metrics or user feedback from this engagement?

This five-month project was completed within budget and on time. Itransition was very responsive and took advantage of the shift in working time zones by developing and fixing bugs after the ICF workdays. It was not unusual for Itransition to turn around a series of 15 to 25 bugs or issues with a resolution in less than 24 hours. All additions to the original set of requirements were well documented, delivered quickly and cost effectively.

Is there anything that distinguishes Itransition from other providers?

They are extremely well organized and their development approach is very flexible. Itransition takes feedback well and incorporates it into their work rapidly, then comes back with something testable. They also provide meticulously detailed documentation around processes, protocols, and troubleshooting, which has been very helpful to us.

What advice, if any, would you give to a future client of theirs?

I can't share anything specific to Itransition, but there are a few general things that those interested should be aware of. On a basic level, have your objectives and business logic documented in as much detail as possible. Think of scenarios that users might finds themselves in and how they might try to interact with your solution. These things can take some time and Itransition can definitely help with it, but you shouldn't' move into development until you have those things specified. You can always made adjustments to features afterward, but in terms of what the end goal should be, it really shouldn't change all that much. 

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Custom .NET Development for Holding Company

“Our relationship with Itransition is ongoing and ever expanding."

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
Project summary: 

Itransition helped migrate an outdated publishing website from ASP to a .NET solution. The new site was modernized with increased bandwidth to suit a growing customer base.

The Reviewer
 
11-50 Employees
 
Baltimore, Maryland
Director of IRIS Development, Holding Company
 
Verified
The Review
Feedback summary: 

Since the relationship began, Itransition's developers integrated seamlessly with the internal team and delivered outstanding results. They have expanded their scope of involvement from the initial project. Their timeliness, precise communication, and technical aptitude set them apart.

BACKGROUND

Please describe your organization.

Our company is called Agora. We're a large company that serves as a holding company for a group of smaller affiliates. We are basically a publishing company. We produce newsletters, and we sell products – health supplements and things like that. We do our selling through direct marketing. What we try to do is get people on an email list, and once we get them on the list, we'll hit them with advertisements. We have a web presence as well. Each affiliate has its own website, and they do advertising on larger sites and through other affiliate networks.

What is your position?

I am the director of development for the IRIS application, which is the application that Itransition built for us.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Itransition?

We had started to develop this application, and it grew and grew. People started to like it, but we didn't have the bandwidth or the knowledge of newer code. It was developed originally in classic ASP [active server pages], and that was a dying language. We needed someone to help us switch our site to something more sustainable, to modernize our site and all of its various parts.

SOLUTION

Please describe the scope of their involvement in detail.

They started building the application in classic ASP, and then we converted it all over to .NET. Itransition was responsible for that conversion; they did all of the technical work. We started with a couple of developers, and things grew from there. Now, we have a team of five developers, two project managers, and a QA [quality assurance] team. It's really become a pretty robust team.

We've constantly expanded the scope of their involvement since we've been in business with them. We have also tasked their design teams now to redesign the visual layout of the site. We're working on several different projects in which the design team is heavily involved. We just recently brought on a new business analyst over there to help us with requirements gathering. The primary technology for our application remains .NET.

How did you come to work with Itransition?

It was actually through word of mouth. We worked with another person whom we advertise very closely with, and he had used Itransition to build up his application. He made the introduction, and that's how it all started.

Cost was a major driver for choosing Itransition as a partner. There is no way we could have a team here in this country do all the things they do for the price we pay. We evaluated mainly offshore companies to partner with, but, honestly, there wasn't all that much evaluation. Mainly, we worked very closely with the person who gave us the connection to them. We trusted him and it worked out.

Could you provide a sense of the size of this initiative in financial terms?

Initially, it was probably in the $300,000 to $400,000 range, which includes all development, all the project management, all the QA hours – basically the full scope of the development project.

What is the status of this engagement?

Our relationship with Itransition is ongoing and ever expanding. We're glad to be doing that because they produce great work.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

In time, we've definitely become a well-oiled machine. In the beginning, there were obviously some bumps in the road, and we had several project managers come and go. But, we've had a pretty solid team now for more than four years, with the same project manager, who has built the team the way it needs to be.

We've switched development styles, and now we're basically focused on a scrum approach. Now, we're developing things in such a way where we're really hitting the dates that we set out, and we know what's coming. I think it's been an evolution. We didn't have any benchmarks. We just kept working at it and getting it to where it is today.

How did Itransition perform from a project management standpoint?

We started using Itransition, and then we've actually outsourced a lot of other projects that we have here to them based on the quality of work and how quick and inexpensive they are. Now, it's at a point where there are maybe two or three teams that are using their developers exclusively.

They're very timely. Sometimes, we do have bugs, like with anything, but that has also gotten much better as the QA team has gotten up to speed. They've always delivered things in a timely manner, so we have no complaints there whatsoever. As far as the potential language barrier, they find the people who can communicate well. That's not been an issue with our team.

What distinguishes Itransition from other providers?

I really haven't worked with too many other vendors besides them. I would just say that they're realistic, they specify the deliverables they'll give you at a certain date, and they always hit it. That's difficult to do on a regular basis with development projects, so we really appreciate that aspect.

In hindsight, are there areas in which they could improve, or things you might do differently?

No. There's really nothing that I can think of.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    Absolutely.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web and Mobile Development for Boutique Law Firm

"[T]hey care about the work they've done, and they suggest improvements on their own."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
July 2012 - Ongoing
Project summary: 

Itransition designed and built a legal web application due to limited in-house resources. They provided functional development, business strategy, and user testing.

The Reviewer
 
1-11 Employees
 
San Francisco Bay Area
Founder & CEO, Boutique Law Firm
 
Verified
The Review
Feedback summary: 

The site was delivered quickly, met specifications, and employed efficient and sophisticated code. Its speed was excellent, and its back-end was highly optimized for usability. Itransition impressed with their accountability, reliably high-quality work, and intelligent project organization.

BACKGROUND

Please describe your organization.

One of my company's websites provides legal services online to customers all around the world, but it's mostly for Indian legal services. Whether the customers live in India or abroad, they can connect with lawyers and either can ask questions online or do full consultations with lawyers.

What is your position?

I'm the founder.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Itransition?

Itransition have been responsible for the functional development and the visual elements of the site. I provide them with mockups, and which front-end theme and Bootstrap theme to use. I tell them that but, after that, they can take over completely. The UI [user interface] is mostly provided by me in the form of mockups and themes. They deal with the implementation and testing.

SOLUTION

Please describe the scope of their involvement in detail.

They work mostly on developing the functional application, business logic, and testing. They've used Ruby on Rails, WordPress, and various plugins that come with these frameworks. They're pretty good with these technologies, and that's what I like about them. I get the full stack. Also, making the site responsive is a pretty valuable skill.

They assigned multiple developers to my project. At one time, there were only two developers but, overall, I think there have been at least three or four developers that have worked with me in time, depending on how much work there was and who could take it up. We had a project manager, and I'm the QA [quality assurance] guy.

How did you come to work with Itransition?

It was through a recommendation, I think. I checked them out online to see what kind of things they offer and what kind of project experience they had. I liked what I saw so decided to approach them.

Could you provide a sense of the size of this initiative in financial terms?

Probably around $70,000. The price is pretty reasonable for what they do and their quality of work. I've worked with multiple development teams, and I know if you want good quality, you have to pay for it.

What is the status of this engagement?

The most recent project was completed two months ago [May 2015].

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

All the work they've done on the MMI [man machine interface], and the website is pretty decent. They keep working on it, and we keep having new change requests. The best way to quantify their work is noting how few bugs their code has, and how fast their turnaround time is.

The performance speed of the site is excellent. I'm quite happy with the quality, even though there are some complicated algorithms. They've done some nice optimizations on the back-end so that you don't have to recalculate all the values every time. I think some of their work is amazing. I didn't even ask them for optimization. They just did it on their own.

How did Itransition perform from a project management standpoint?

I think their project management has been outstanding. We exchanged a lot of emails throughout the project management, and we partly used JIRA. Other than that, there was no project management tool.

In general, I give them very clear and well-defined requirements. I've not worked with them in any other way. I've always given them well-defined, requirements with mockups and everything. They just do it and hand it back to me.

What distinguishes Itransition from other providers?

I think Itransition has excellent engineers, front-end, back-end, and database, which is hard to find. The other thing that distinguishes them is their very quick response time. They feel accountable for the work they've done, they care about the work they've done, and they suggest improvements on their own that I hadn't thought before. I think I am now working exclusively with Itransition because of all these factors. If I find bugs after six months, they fix it without asking questions. Even though they are offshore, we communicate in English and that's great. They have a U.S. presence, so all the legal terms are signed by the U.S. company, so if there is some legal issue or dispute, we can resolve it in the U.S.

In hindsight, are there areas in which they could improve, or things you might do differently?

No. They are pretty good. I did have some issues initially, but that was two years ago when I started working with them in July or August of 2012. They said they were trying out a different model, with a different QA from a different company. After that, it was just fine. They were just experimenting. I'm very happy with these guys, and I don't have any issues.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    We did have issues initially, but iWebDev resolved them. They've been pretty good the last two years.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    I think their quality was excellent.
  • 5.0 NPS
    Willing to refer
    Absolutely. I've already recommended them to some other people.

Android Development for US Inspect

"I had to step up my own game because they were always on point."

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
Project summary: 

Itransitions handled iOS and Android mobile application development and project management. They originally provided in-house engineers, but was later awarded full ownership of the entire project.

The Reviewer
 
201-500 Employees
 
Washington, DC
Director of Business Development, US Inspect
 
Verified
The Review
Feedback summary: 

Though the application had not been rolled out, US Inspect was very satisfied with Itransition’s commitment to the project. The team exceeded expectations from a managerial standpoint, and took the time to fully understand the scope of the project before beginning development.

BACKGROUND

Could you provide a brief description of your organization?

I work for US Inspect, a national home inspection company. We have three separate lines of business: a residential line for homebuyers and home sellers, a commercial line for corporations, and a relocation line for companies relocating employees across the country. We've been in business since 1987, and we've done about three million home inspections to date.

What is your position?

I'm the director of business development. 

OPPORTUNITY / CHALLENGE

Could you describe the business challenge that you were trying to address with Itransition?

We pride ourselves in being one of the best home inspection companies in the industry, and we realized we didn't have the ability to collect mobile payments onsite from our customers via a credit card swipe tool. So, we reached out to Itransition to have them build a mobile app for us that could incorporate mobile payments onsite.

SOLUTION

Could you describe the scope of their involvement in detail?

We hired them for both the development and project management of our mobile app. We originally thought we were going to use them just to begin the development of the mobile app, and then we'd have them collaborate with our internal technology experts. We ended up liking their work so much that we gave the project completely to Itransition. We didn't have any of our in-house experts deal with it at all.

I was the main point of contact dealing with the business analysts at Itransition, using them for the software development. I would say the scope changed as the project went on, just because there were some things that we had to expand. For instance, we were originally only considering credit card payments, so we specifically asked them to build a mobile app that would process credit card payments onsite. Then, we realized we do receive other types of payments, such as checks, cash, and money orders. As a result, we had to expand the scope of the project, and that's just one example.

There were a series of changes we presented them with, which did expand the scope of the project. They were very accommodating. We would draw up a different statement of work, and then we would proceed from there. There were really no glitches because of our expansion of the scope. 

Do you know what primary technologies were being used for their development for mobile?

They were able to develop it for all platforms, but we specifically requested Android because our inspectors carry around the Samsung Galaxy Tab S, an Android device. So, they were specifically building the app for Android. In the beginning, we had talked about having them build for iOS as well. We had originally agreed on that, but once we decided we were going to have our inspectors carry Samsung tablets the scope changed. That was another tweak that we made down the road that they easily adjusted to.

How did you come to work with Itransition?

My boss, who's the CTO of our company, had worked with them a few years back at his old organization, and he had recommended them. We didn't interview or look into any other companies. I did get Itransition's references, and I called them to make sure everything was good, and then we went ahead and hired them. So, I used my boss's recommendation to hire Itransition.

We were actually debating whether to do this project internally because most of our development work has been done that way. But, we're going through some internal changes and some growth, and so the big decision was whether to outsource this or keep it in-house. We did not look at any other companies externally besides Itransition.

Could you provide a general cost estimate for this engagement?

We've spent between $75,000 and $100,000 working with Itransition.

Have you maintained an ongoing relationship with them?

We have, and we've used them for a couple of other minor projects. They're actually working on a project for me right now, so we've definitely kept in contact with them since the delivery of that particular mobile application. The current projects are more Web-based. They're helping us integrate two different systems – a CRM [customer relationship management] platform with our new phone voice provider that has a call center database integrated with it. We're still in the early stages of that, just because we're having some customizations done on our CRM platform.

RESULTS & FEEDBACK

Could you share any stats, metrics or user feedback from this engagement?

We don't have any statistics or metrics as of yet. On our side, once the project was completed, we were going to roll it out to all of our inspectors, but we decided to wait. We wanted to roll it out with a couple of other projects we were working on internally. Even though the project was completed six months ago, we are just getting to the point of rolling it out. Because of that, I don't yet have any statistics or metrics to prove the success of the project, but that's not any fault of Itransition. It's just because we have decided to wait on the release. 

How did they perform from a project management perspective?

I can't think of any glaring issues with them. They were very responsive throughout the course of the project, from planning to development. I almost felt like sometimes I had to step up my own game because they were always on point, and you could tell that the project was their sole focus.

What I personally liked is how they constantly came with questions when they were unsure of something. They really wanted to define the requirements before they built anything. I know with a couple other companies I've dealt with, we had some issues with the project managers being too quick to jump the gun and start building, and we really didn't want that. I really appreciated the fact that Itransition took the time at the beginning to ask questions. Because they were offshore, we would do a lot of Skype calls, which was great and super easy. Or, they would come back via email and really work things out and talk things out before any sort of development had begun.

They always came through on their deadlines, too, and I can't think of any time in particular that they were late. Regarding budget, they were on point. There were maybe one or two times when they came in slightly over budget, but that could have been because we had added new features to the original scope, and it was just maybe one or two instances – nothing to raise an issue about. Everything else was exactly what they had promised us. 

Is there anything unique about Itransition that really makes them stand out compared to other companies?

They were very good at defining their requirements and making sure all questions were addressed and answered before they began. Like I said, I really appreciated that. This is probably not unique, because I think every software development company should do this, but I have had some negative experiences with companies in the past that have not done this. So, that's the thing that they do much better than other companies I've worked with. I don't know if it's unique, per se, but it's definitely something that makes them stand out.

In hindsight, are there areas in which they could improve, or certain things you'd do differently as the client?

No. I really don't think so. The only thing of concern was the budget, but an original budget is always an estimate anyway. Maybe they could be a little more conservative in their budget estimations so we could manage our expectations better. Maybe that is something they could focus on, if I had to pick one thing. But, honestly, that's a very small thing, and it wasn't even a big deal. 

What advice, if any, would you give a future client of theirs?

Get to know some of the members of the team before you begin. They had a handful of analysts working on a project, and I kind of got to know them all. In a way, I almost got to select the ones that I wanted. I developed really strong relationships and really felt strongly about certain individuals who I thought were really talented and understood exactly what we were looking for. If a new client doesn't want to be just given anyone for the project, if they actually want to kind of get to know everyone first and then decide to go forward, that's something that Itransition was very open about and completely fine with. So, that would be my suggestion to new clients.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I've already recommended them.

Team Augmentation for Executive Coaching Firm

"Anything the programmer has touched has been great."

Quality: 
4.0
Schedule: 
4.0
Cost: 
3.5
Willing to refer: 
4.0
The Project
 
Confidential
Project summary: 

Itransition serves as an ongoing technology partner, allocating resources on a case-by-case basis. The team provides programming, functional development, and QA services for Web-based assessment programs.

The Reviewer
 
1-10 Employees
 
Boston Metro Area
Project Coordinator, Executive Coaching Firm
 
Verified
The Review
Feedback summary: 

Itransition provides good communication despite a language barrier and quickly resolves any issues. They offer competent programmers and developers who deliver high quality work at a reasonable price. The team does not hesitate to assist with additional tasks such as assessments and reports.

BACKGROUND

Please describe your organization.

I work for an executive training and development firm that helps people improve business and individual performance.

What is your position?

I am the project coordinator.

OPPORTUNITY / CHALLENGE

Could you describe the business challenge that you were trying to address with Itransition?

We needed a new, experienced programmer for our Web-based assessment programs. We didn’t have anyone in-house with the necessary expertise, and we didn’t want to spend the time to get a permanent resource, so we decided to hire a technology partner that could allocate the developers we needed on a case-by-case basis.

Could you describe the scope of their involvement?

That depends on how many people Itransition provides us. Sometimes, we have one developer working on the project, working on some very specific tasks. Other times, we have three of their developers working directly under me on larger initiatives. They’ve only been performing functional development.

SOLUTION

How did you come to choose Itransition?

I researched programmers online and, after interviewing several, Itransition just was the most qualified, it seemed.

Are you always managing their developers directly, or are you sometimes offered a project manager?

I manage them directly. I’m also the sole liaison, so I manage everything related to IT [information technology].

What is the status of the relationship?

We’re still working with them on an ongoing basis, and I don’t expect that to change anytime soon.

RESULTS & FEEDBACK

Could you share any statistics or metrics from the project that would demonstrate the quality of their performance?

The overall quality of work they do for us is great. The only issue we have is that they’re on Belarusian time and we’re not. So, when we need something done right away, that can become an issue. We’re currently working with them to find a resolution, and they’re pretty good about trying to help us with that. With our old programmer, we could pick up the phone and call him and he’d be right on it, so we’re used to that level of reaction time. Itransition is a much bigger company, and they work with many more clients. Other than that, they’re great.

Outside of their response time, have you had any issues with other long-term scheduling or defects in the code delivered?

We did at one point, but we got a new programmer because of that problem. We haven’t had any issues since they gave us the new programmer. They’ve been great at those kind of quick resolutions.

Are you dealing with quality assurance on your end or are they dealing with that as well, in addition to their custom coding?

Quality assurance is their main job. In addition to that, they will build assessments and reports for us when we need them. But, what they do for us monthly is essentially quality assurance. 

When working with Itransition, is there anything that you would consider unique about their practice?

I’ve never worked with offshore providers before, so I don’t know. I just don’t have the prior experience to make a realistic comparison.

Has there ever been any miscommunication between you and your direct contact at Itransition?

Considering the language barrier, I would say our communication has been pretty good. There is some occasional confusion, but I think that’s mainly due to the language barrier. I think to some extent that’s to be expected when you use an offshore partner.

In hindsight, are there areas in which they could improve upon, or is something that you might do differently as the client?

Yes. Their project management is pretty much useless for us. I work directly with the programmer or engineer because their project manager is so hard to get in touch with. Usually, if I need to know the details of a project, the project manager will take longer to get back to me than the actual programmer does. So, the programmer and I have a direct line of communication now. We could almost eliminate the project manager altogether. Maybe that’s because I have IT [information technology] experience, and I can understand what the programmer is telling me. So, that might not be the case with most people, but it is in our case.

What advice, if any, would you give to a future client of theirs?

In general, I think that Itransition is great. The only things that we’ve even had a slight issue with are the project manager and the time difference. Other than that, their work is fantastic, and they don’t overcharge, so that’s great. We’re very happy with their overall work. Anything their programmers have touched has been great. We’ve never had a problem with their developers.

4.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 3.5 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer
    I would definitely recommend them, but I would let people know they’re an offshore company. I don’t know if some people are going to have an issue with them being in Belarus or with the language barrier. But, if that’s not an issue, I would 100 percent...

Custom Offshore Development Information Technology Firm

"Our experience with them through the years has been a very positive one."

Quality: 
4.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
 
2009 - Ongoing
Project summary: 

Itransition provides regular assistance with software development and system operations. During any given project, they allocate up to 10 developers, quality assurance testers, and designers.

The Reviewer
 
11-50 Employees
 
Brighton, United Kingdom
Andre Schmidt
Founder & CEO, DutyCalculator
 
Verified
The Review
Feedback summary: 

For the past five years, Itransition provided high-quality code, rigorous quality testing, and exceptional customer service. Their thorough post-deployment bug checks and organized development process produced great results. 

BACKGROUND

Could you provide a brief description of your company?

We run a software business around duties and taxes. 

What’s your position?

I’m the founder and owner.

OPPORTUNITY / CHALLENGE

Could you describe the business challenges that you were attempting to address when you first approached Itransition?

We’ve been working with them for five and a half years, since I first founded the company. They’re responsible for our software development and system operations. We completely outsource our custom software development over to them. We have between five and 10 of their developers at any given time working with us. We have a very close relationship with them. 

SOLUTION

Could you describe the scope of their involvement in greater detail?

They’re responsible for all of our technical development and the implementation of our solutions. Primarily, they’re using PHP, MySQL, and Java. They also handle some of the visual design and our quality assurance.

How did you select Itransition as your solution partner?

One of our investors had worked with them before, and referred them to us. We didn’t consider any other vendors. 

Could you provide a general cost estimate for their involvement?

We’ve invested around $10,000 a month for their ongoing services.

RESULTS & FEEDBACK

In terms of results, could you share any statistics, metrics, or user feedback that would demonstrate the quality of their performance?

Before any launch, they go through an intensive QA [quality assurance] cycle, and then we do an acceptance test. After launch, we monitor for any bugs, and deploy fixes as they emerge. All in all, we’ve been working with them for five and a half years, so we’re very happy with their services. The quality of their code is second to none. At this point we have a very effective workflow established, which is difficult to do with an offshore partner.

When working with Itransition, is there anything you’d consider unique about their strategic approach or development methodology?

I really can’t say because I’ve never worked with another offshore provider. I do really appreciate their attention to detail and how their project managers communicate so openly with us.  

In retrospect, are there any areas in which you think they could improve as a service provider?

I don’t have any criticisms or recommendations. Our experience with them through the years has been a very positive one. We’ve really grown our relationship, and it’s been very fruitful.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I’d be very likely to recommend them to others.

Custom Development for Independent Contractor

"They’ve spent years honing their business practices and recruiting top talent."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
Project summary: 

Itransition developed an enterprise management solution to help customers better manage projects. This included custom backend development, data preparation, and systems integration.

The Reviewer
 
1-10 Employees
 
Philadelphia, Pennsylvania
John Fox
Founder & Commercial Operations Consultant, John Fox, LLC
 
Verified
The Review
Feedback summary: 

The efficient management solution saved customers upwards of 600 working hours. It allowed users to automate activities and track changes, allowing for easy monitoring of modifications. Itransitions earned praise for their technical prowess, scalable resource pool, and goal-oriented methodology. 

BACKGROUND

Could you briefly describe your organization?

I’m an independent contractor. I work across all industries. It’s just me, but I have a lot of subcontractors that do work with me, too. I primarily focus on large projects for Fortune 500 companies. I provide operational consulting, specifically in the realm of improving process efficiency. I take a look at existing processes, primarily in older departments, to re-establish more effective workflows. We identify the inefficiencies in the process, strip those out, and then offload what we can into automated processes, which is the capacity in which I collaborate with Itransition.

OPPORTUNITY / CHALLENGE

Could you describe the business challenges you were attempting to address when you began the relationship with Itransition?

When I was working on a project for a Fortune 50 company, their previous vendor decided that they weren’t going provide the development services they needed any longer. Their vendor was phasing our support for their solution. I put out an open bid on their behalf. Itransition was one of several vendors to bid on the project. They came in way under my max budget. They had the sustainability that I was looking for in a large company with a lot of developers. Their response to my bid document was very forward thinking. I could tell that they actually looked at the bid document, taking into consideration the caveats and contingencies and that might arise. Their proposal was pretty impressive. After the shortlist review process, they were the ones that were selected.

SOLUTION

Could you describe the scope of the project in greater detail?

I generally perform business analysis, and that’s where I stopped. They do everything else. They do estimation on the technical aspects. They provide me with the price. Then once it’s agreed upon, they actually do the development, the QA/QC [quality assurance/quality control], the smoke testing, hosting, maintenance, and support. They took care of all of that. I validate the concept and provide strategic recommendations to my customers, and Itransition is responsible for the actual building of the applications and solutions. For this particular project, we used a LAMP stack, which includes Linux, Apache, MySQL, and PHP.

Could you provide a sense of the size of this initiative in monetary terms?

It cost between $175,000 and $225,000. It took six to eight months to develop the solution with three dedicated programmers.

When was the project completed?

Another phase of the project was completed in November [2013]. Since then, we’ve moved through almost 10 more phases.

RESULTS & FEEDBACK

In terms of results, could you share any statistics, metrics, or user feedback you’ve received that would demonstrate the effectiveness of their work?

With regard to this project, the first subsystem in the enterprise management solution we developed has saved the client significant man-hours, upwards of 600, across all stakeholders in the process, both internally and externally. Aside from the improvements in time and effort, almost all of their manual activities within their processes have been automated. The system was also designed to have history tracking, which allows their users to track significant changes and modifications to their formatting and content, without having the need to log their own changes manually.

As far as the stakeholders are concerned, both the employees and the external parties have been very pleased with the new system. The existing process was essentially preserved, which helped with a learning curve. So, really, the only learning process was how to navigate the new system and translate their previously disparate activities into a consolidated one. In fact, the workflows themselves improved so much that they’ve automated each aspect of their department. That’s what I was referring to with the additional phases. So, now, other departments are beginning to take notice and deploying the same strategy, using both business analysis and Itransition as the resource. It’s been an incredibly lucrative partnership.

When working with Itransition, is there anything you’d consider unique about their approach or development methodology that distinguishes them from other vendors?

I’ve already mentioned sustainability earlier. They can really scale up, take on multiple large projects, and not have to risk a decline in development performance, which is very important because I work with several departments at the same time. They’ll all be running off of the same database. One department may understand that three products might slow them down. But, two projects for two separate departments want full performance, and Itransition can give that to me.

Flexibility was my next concern. Because I work with large companies, they’re still made up of individuals and they all have deadlines. Sometimes, we’re working on six or seven projects simultaneously, and each one requests enhancements, maybe for two different customers, maybe within three different departments. It can get extremely complex. Itransition is extremely flexible with how it deals with incoming change requests.

The last was being solution-oriented. It’s not easy to find a developer that’s solutions-oriented. What I mean by that is most developers are only thinking about the technical implementation. But, Itransition, the way they’ve structured their product team, it’s pretty clear that they’re more concerned about delivering a usable product than focusing on the technical aspects. There’s a good mix of business strategy, project management, and technical competence.

In retrospect, are there areas that you think they could improve on as a service provider?

Not for me. We haven’t experienced any issues with them. They do a fantastic job. They’ve spent years honing their business practices and recruiting top talent. It’s definitely paid off.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer