Enterprise Software. Advanced Web and Mobility

Itransition is a trusted global software development company with more than 16 years of professional experience. We deliver a full spectrum of software consulting and development services to clients from more than 30 countries. Over 1300 + diverse IT professionals with strong technology skills and business knowledge and mature methodologies enable us to effectively handle software projects of any scale and complexity. 

Industry Recognition

Itransition has been recognized among the world’s leading software outsourcing providers by different industry authorities and highlighted in the following lists:  

  • The Global Outsourcing 100 by International Association of Outsourcing Partners (IAOP)
  • The Software 500 by Software Magazine
  • Technology Fast 500 by Deloitte
  • Inc 5000 ranking

Specialties

  • Custom Software Development
  • Software Product Development
  • Software Prototyping
  • Enterprise Application Integration
  • Technology Consulting
  • Application Security
  • Software Testing & QA
  • Maintenance and Support
  • Dedicated Development Centers
 
$10,000+
 
$25 - $49 / hr
 
250 - 999
 Founded
1998
Show all +
Lakewood, CO
headquaters
  • Itransition
    3900 S. Wadsworth Blvd., Suite 485
    Lakewood, CO 80235
    United States
    (720) 207-2820
other locations
  • Itransition
    2939, 29th Floor, One Canada Square, Canary Wharf
    London E14 5DY
    United Kingdom
    +44-20-7193-3886
  • Itransition
    Kulman st. 1
    Minsk 220013
    Belarus
    +375 (17) 200-0210
  • Itransition
    5910 Courtyard Drive, Ste. 170
    Austin, TX TX 78731
    United States
    (512) 501-3620

Focus

Service lines

  • Custom Software Development
  • Web development
  • Ecommerce development

Client focus

  • Midmarket ($10M - $1B)
  • Enterprise (>$1B)
  • Small business (<$10M)

Industry focus

  • Information technology
  • Financial services
  • Media

Mobile platforms

Mobile focus

Frameworks and CMS

Programming & scripting

Ecommerce systems

Application platform

BI & big data focus

BI & big data solutions

CRM functions

CRM solutions

Portfolio

Key clients: 

Expedia, Xerox, Toyota, eBay, PayPal, adidas, Shell, BP, Statoil, KPMG, Acronis, IBM, Citibank, Telekom Austria Group, Kaspersky Lab, United Nations

Body Worn Camera Video Management

Our Customer is the largest body worn camera manufacturer for law enforcement, private security and other security enforcement activities in the US. The Customer’s products are aimed at providing enforcement officials with a way to record their daily activities for higher accountability, transparency, and protection from false complaints. Given the increasing demand for wearable camera systems produced by the Customer the latter turned to Itransition with a request to develop a convenient and secure software system for the storage, retrieval, and management of video files from Customer’s camera systems.

Itransition developed a complex media file management software which helps law enforcement officers process videos recorded with Customer’s wearable cameras. The delivered solution represents a software system for retrieval and management of video files secured with FIPS 140-2 compliant Digital Signature and uploaded to Customer’s cloud-based storage.

adidas miCoach

adidas miCoach product family includes Speed Cell, Pacer Bundle, and Heart Rate Monitor connected to a PC/Mac and an iPod/iPhone to pass aggregated data to the miCoach.com.  adidas needed a comprehensive solution meeting latest technology requirements and corresponding to usability expectations when looking to revamp its award-winning miCoach device management back-end application.  During the technology partner selection process, deep domain knowledge and relevant industry expertise of Itransition were identified as the top competitive advantages and helped land the deal.

The development of the desktop app went in parallel with continuous enhancement of the web application and frequent updates of device firmware, thus intensifying collaboration and adding more challenge to the project. Itransition team had to communicate with several teams distributed across the US and Europe who were responsible for miCoach web...

Full IT Services Coverage for a Mobile Operator

Life:), a Turkcell company, is the third largest mobile operator in Belarus. Itransition took over the whole coverage of life:)'s IT-related needs, including technical implementation of innovative offerings (bonuses, promotions, etc.) and marketing campaigns, maintenance and quality assurance of customer service support systems, CRM, document management, statistics & report generation functionality, integration with payment systems, and many more. 

Engagement of Itransition’s development, QA and maintenance and support teams enabled life:) to achieve a considerable decrease in technical glitches and overall systems stabilization, grow subscriber base and remarkably strengthen its positions on the market. 

Powerful E-mail Archive Migration Solution

Our Customer, one of the world’s leading vendors that specializes in e-mail archive and PST content management, decided to launch next-gen e-mail archive migration software with versatile platform support and near-zero risk of data loss or tampering for both premium and mid-segment clients.

Having undergone the Customer’s test-drive with flying colours, Itransition was engaged in the full-scale project implementation.

The delivered platform provides for direct migration of e-mail archive data and supports the majority of e-mail archive platforms, both on-site and cloud. Automated migration is performed by a high-performance engine that delivers an unmatched processing rate, extracting, converting and writing data at speeds over 1.5 GB per minute without restricting user access to the database.

Itransition’s dedicated team has been working together with the Customer for over 8 years, bringing one of the best platforms in the market capable of powering the...

SaaS Portal for Public and Affordable Housing Community

A USA based company automating implementation of Public Housing programs teams up with Itransition for full-cycle development of a powerful set of ASP.NET cloud-based applications united in a single and comprehensive solution.

Currently more than 800 public housing authorities (PHAs) benefit automation of the folowing processes the comprehensive applications suite provides:

  • applications management
  • queries management and cleansing
  • apartment inspection procedures
  • contracting
  • payments tracking and status update

The solution is complemented with an online portal used by over 3 million people to submit applications.

 

CarlaBella Expense Management System

Expense management system redevelopment for CarlaBella – a French software house – entailed a sustainable 12-year cooperation regarding J2EE-based system technical support and functionality enhancement. 

The web-platform delivered by Itransition has been enabling to optimize time, HR and expense management in over 100 companies of all sizes, offering a flawlessly operating service and maintaining ensured customer satisfaction. The companies using the system have created over 2 000 000 database records since the application was deployed in 2001.

Document Management System for a Telecom Company

The customer is one of the largest telecom operators in Belarus, providing a full spectrum of GSM and 3G services. The company’s customer base increased manyfold within a two year period. As a result of that growth, the company experienced a number of scalability issues with their information management systems and processes. 

The company was dealing with a massive influx of documentation and thousands of new customer cases a month. They desperately needed to optimize their document management system and accelerate all internal document-related workflows. The key project goals were as follows:

  • Implement seamless document capturing and well-structured electronic repository to prevent documentation loss
  • Accelerate documentation search and accessibility
  • Automate documentation routing and re-routing
  • Apply effective document life-cycle policies
  • Provide document-centric collaboration tools

Itransition successfully...

Comprehensive Decision Analytics Suite

A global decision analytics company relies on Itransition’s software engineering and QA expertise for enhancing the customization and data management capabilities of its online BI tool.
  • Advanced BI platform providing insights for pharmaceutical market analysis
  • Large volume analytical data processing derived from 90+ unique sources
  • Robust personalization and data management features

 

SaaS Solution for Accounts Payable Automation

Anybill, a US-based pioneer in Software-as-a-Service accounts payable solutions, aimed to launch an online billing management service to assist companies in optimizing their accounting processes. The solution, a SaaS .NET-based application, provides organizations with improved control and visibility over the entire transaction lifecycle by delivering insights into cashflow and financial liabilities, while also integrating with several remote Purchase-to-Pay solutions.

The customer was looking for an experienced, long-term offshore technology partner that could (1) build the functional components of the application and (2) make key recommendations on how to improve overall performance. 

The Itransition development team was test-driven during a pilot project, which involved a set of use cases that had to be successfully implemented within one week’s time. Anybill was extremely satisfied with the performance capabilities demonstrated by Itransition. As a result,...

Worldwide Vehicle Tracking:Online Service and Mobile Apps for better logistics

Seven Telematics is a UK-based manufacturer of Transcan Temperature Recorders ― the world's most widely used road transport monitoring devices. To stay ahead of competition, the company made the a decision to expand their offered services. Itransition was entrusted with the development of an integrated online monitoring solution with the following:

  1. Web service with rich customization options;
  2.  Mobile application that can be run on a smartphone or tablet.

These attributes not only offer competitive advantages to our customer, but also helps them eliminate distracted driving through decreased cab phone usage, SMS and email alerts, driver panic alarms, etc.

Interactive Training Portal for Philips Dynalite

Philips Dynalite – a division of Philips – is an industry leading designer and manufacturer of lighting control solutions with numerous sales and support offices located around the globe. Dedicated to ensuring the highest quality customer service, the company pays close attention to the professional development of its sales and technical personnel.

Being an eager adopter of practical and pragmatic approaches to learning, Philips Dynalite turned to Itransition for delivery of a comprehensive training portal to enable their staff to achieve the higher levels of competency. The portal was designed to serve as a consolidated informational and educational resource with online examination and certification capabilities.

Online Recruitment Platform: SaaS for Employers, Recruiters and Job Seekers

As with many other business-related activities, the traditional recruitment model can be improved through the power of information technology. Our customer decided to launch a nationwide online pay-as-you-use recruitment platform that would provide employers and recruiters with full-cycle process support.

The functionality of the platform delivered by Itransition covers the following important areas:

  • Full-cycle recruiting process support
  • Secure candidate profile management system
  • Video interviews and online tests modules
  • High performance and scalability for productive media content management
  • Time tracking and reporting module

The collaboration with Itransition remains in progress as a number of additional functionalities and features have yet to be implemented. 

Reviews

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Software Dev for Online Executives' Portal

"Tasks and projects are delivered within respectable timeframes."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Ongoing
Project summary: 

Itransition is responsible for both development and information architecture. 

The Reviewer
 
1-10 Employees
 
Hong Kong, China
General Manager, AsiaXPAT.com
 
Verified
The Review
Feedback summary: 

Itransition's team has strong technical and communication skills. Another strength is the turnaround time achieved by the assigned resources. 

BACKGROUND

What is your position [and responsibilities]?

AsiaXPAT.com is an online portal catering to the English speaking community in Hong Kong. Our users are comprised of expatriates and locals and are typically high net worth professionals and executives.

I am the general manager and one of the shareholders of the business. Given that our company is quite lean in terms of staffing, my responsibilities are rather encompassing. You can say that I touch all areas of the business from Operations, HR, IT—infrastructure and development, Vendor Management, Project Management, Business Process Enhancement, etc.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Itransition?

Given that we are a purely online business, we require the necessary skills to ensure our websites are available to our users as well as the ability to develop and enhance the sites. Unfortunately, as an SME we do not have the resources to hire all the necessary skill sets to manage the sites internally. Therefore, we needed to seek out a partner who was able to provide the full cycle for software development.

SOLUTION

Please describe the scope of their involvement.

Itransition provides a full range of development services to us, however, the focus has been development with some architecture and design services.

How did you come to work with Itransition?

I was introduced to them via an agency out of Lithuania.

What is the status of this engagement?

This is an ongoing engagement.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

There are no real stats to share.

How did Itransition perform from a project management standpoint?

They have performed very well. Tasks and projects are delivered within respectable timeframes.

What distinguishes Itransition from other providers?

For us, it was working with a partner who was not only proficient in software development but also had to have a high level of English proficiency.

In addition, we had their test code verified independently here in Hong Kong and the results came back very favorably.

In hindsight, are there areas in which they could improve, or things you might do differently?

At this point in time, nothing.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

International Coach Federation (ICF) Research Portal Website

“[Itransition is] extremely well organized and their development approach is very flexible.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Mar. 2015 - Ongoing
Project summary: 

Itransition redesigned ICF’s website user interface to improve usability and provide additional resources to its customers. ICF lacked the in-house the talent to complete the project independently.

The Reviewer
 
501-1000 Employees
 
Lexington, KY
Director of Coaching Science, ICF
 
Verified
The Review
Feedback summary: 

The five-month project was completed within budget and on time. ICF is very satisfied with the deliverables, and cites Itransition’s quick turnaround time for maintenance and bug fixes as a strong suit. The client is also happy with Itransition’s ability to translate feedback into viable solutions.

BACKGROUND

Please describe your organization.

The International Coach Federation (ICF) is the largest executive and life coach credentialing organization in the world. 

What is your position?

I'm the director of coaching science.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Itransition?

The ICF hosts and publishes numerous coaching-related research materials and had a desire to improve the user interface available to users of the site as well as significantly add to the amount of references available to them. It was a complex undertaking, and we didn't have the in-house expertise to tackle the challenge by ourselves. We decided we would find an external partner with experience working on similar projects and began our search. 

SOLUTION

Please describe the scope of their involvement in more detail.

The ICF conceived of a new user interface and crafted a comprehensive set of requirements for a new research portal to be made available through the website. Itransition turned this design into reality and delivered a turnkey solution to the ICF. Itransition chose the technologies to use for all elements of the site. They were responsible for all technical and design-related builds and implementations. We worked in tandem with their project lead and developers to ensure that that our key features and functionalities were successfully tested and implemented. 

How did you come to work with Itransition?

Once we decided to find an external partner, we went through the process of creating a short list of vendors we thought might be capable of delivering our solution successfully. Itransition was one of several potential companies under consideration and they were selected based on their previous experience and their approach to development. It was important to us that whomever we chose had a record of developing similar solutions within the agreed project requirements. 

When was the last milestone completed?

Our most recent deliverable came in at the end of July [2015], but we maintain an ongoing relationship with them. 

RESULTS & FEEDBACK

Could you share any statistics, metrics or user feedback from this engagement?

This five-month project was completed within budget and on time. Itransition was very responsive and took advantage of the shift in working time zones by developing and fixing bugs after the ICF workdays. It was not unusual for Itransition to turn around a series of 15 to 25 bugs or issues with a resolution in less than 24 hours. All additions to the original set of requirements were well documented, delivered quickly and cost effectively.

Is there anything that distinguishes Itransition from other providers?

They are extremely well organized and their development approach is very flexible. Itransition takes feedback well and incorporates it into their work rapidly, then comes back with something testable. They also provide meticulously detailed documentation around processes, protocols, and troubleshooting, which has been very helpful to us.

What advice, if any, would you give to a future client of theirs?

I can't share anything specific to Itransition, but there are a few general things that those interested should be aware of. On a basic level, have your objectives and business logic documented in as much detail as possible. Think of scenarios that users might finds themselves in and how they might try to interact with your solution. These things can take some time and Itransition can definitely help with it, but you shouldn't' move into development until you have those things specified. You can always made adjustments to features afterward, but in terms of what the end goal should be, it really shouldn't change all that much. 

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Custom .NET Development for Holding Company

“Our relationship with Itransition is ongoing and ever expanding. We're glad to be doing that because they produce great work.”

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
Project summary: 

Itransition helped migrate the client’s outdated website from ASP to a .NET solution. The new site was modernized with increased bandwidth to suit a growing customer base.

The Reviewer
 
11-50 Employees
 
Baltimore, Maryland
Director of IRIS Development, Holding Company
 
Verified
The Review
Feedback summary: 

The client is very happy with Itransition’s work and has expanded their scope of involvement since their initial project. With the help of Itransition, the client considers themselves a well-oiled machine, and utilizes Itransition developers exclusively across several departments.

BACKGROUND

Please describe your organization.

Our company is called Agora. We're a large company that serves as a holding company for a group of smaller affiliates. We are basically a publishing company. We produce newsletters, and we sell products – health supplements and things like that. We do our selling through direct marketing. What we try to do is get people on an email list, and once we get them on the list, we'll hit them with advertisements. We have a web presence as well. Each affiliate has its own website, and they do advertising on larger sites and through other affiliate networks.

What is your position?

I am the director of development for the IRIS application, which is the application that Itransition built for us.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Itransition?

We had started to develop this application, and it grew and grew. People started to like it, but we didn't have the bandwidth or the knowledge of newer code. It was developed originally in classic ASP [active server pages], and that was a dying language. We needed someone to help us switch our site to something more sustainable, to modernize our site and all of its various parts.

SOLUTION

Please describe the scope of their involvement in detail.

They started building the application in classic ASP, and then we converted it all over to .NET. Itransition was responsible for that conversion; they did all of the technical work. We started with a couple of developers, and things grew from there. Now, we have a team of five developers, two project managers, and a QA [quality assurance] team. It's really become a pretty robust team.

We've constantly expanded the scope of their involvement since we've been in business with them. We have also tasked their design teams now to redesign the visual layout of the site. We're working on several different projects in which the design team is heavily involved. We just recently brought on a new business analyst over there to help us with requirements gathering. The primary technology for our application remains .NET.

How did you come to work with Itransition?

It was actually through word of mouth. We worked with another person whom we advertise very closely with, and he had used Itransition to build up his application. He made the introduction, and that's how it all started.

Cost was a major driver for choosing Itransition as a partner. There is no way we could have a team here in this country do all the things they do for the price we pay. We evaluated mainly offshore companies to partner with, but, honestly, there wasn't all that much evaluation. Mainly, we worked very closely with the person who gave us the connection to them. We trusted him and it worked out.

Could you provide a sense of the size of this initiative in financial terms?

Initially, it was probably in the $300,000 to $400,000 range, which includes all development, all the project management, all the QA hours – basically the full scope of the development project.

What is the status of this engagement?

Our relationship with Itransition is ongoing and ever expanding. We're glad to be doing that because they produce great work.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

In time, we've definitely become a well-oiled machine. In the beginning, there were obviously some bumps in the road, and we had several project managers come and go. But, we've had a pretty solid team now for more than four years, with the same project manager, who has built the team the way it needs to be.

We've switched development styles, and now we're basically focused on a scrum approach. Now, we're developing things in such a way where we're really hitting the dates that we set out, and we know what's coming. I think it's been an evolution. We didn't have any benchmarks. We just kept working at it and getting it to where it is today.

How did Itransition perform from a project management standpoint?

We started using Itransition, and then we've actually outsourced a lot of other projects that we have here to them based on the quality of work and how quick and inexpensive they are. Now, it's at a point where there are maybe two or three teams that are using their developers exclusively.

They're very timely. Sometimes, we do have bugs, like with anything, but that has also gotten much better as the QA team has gotten up to speed. They've always delivered things in a timely manner, so we have no complaints there whatsoever. As far as the potential language barrier, they find the people who can communicate well. That's not been an issue with our team.

What distinguishes Itransition from other providers?

I really haven't worked with too many other vendors besides them. I would just say that they're realistic, they specify the deliverables they'll give you at a certain date, and they always hit it. That's difficult to do on a regular basis with development projects, so we really appreciate that aspect.

In hindsight, are there areas in which they could improve, or things you might do differently?

No. There's really nothing that I can think of.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    Absolutely.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web and Mobile Development for Boutique Law Firm

"I think Itransition has excellent engineers, front-end, back-end, and database, which is hard to find."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
Project summary: 

Itransition developed the client’s functional website application due to limited in-house resources.

The Reviewer
 
2-11 Employees
 
San Francisco Bay Area
Founder & CEO, Boutique Law Firm
 
Verified
The Review
Feedback summary: 

The client’s best quantification of performance is Itransition’s quick turnaround time and the lack of bugs. The site speed is excellent, and Itransition optimized the back-end on their own merit. The client is very happy with Itransition’s quality of work, thorough project management, and accountability.

BACKGROUND

Please describe your organization.

One of my company's websites provides legal services online to customers all around the world, but it's mostly for Indian legal services. Whether the customers live in India or abroad, they can connect with lawyers and either can ask questions online or do full consultations with lawyers.

What is your position?

I'm the founder.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Itransition?

Itransition have been responsible for the functional development and the visual elements of the site. I provide them with mockups, and which front-end theme and Bootstrap theme to use. I tell them that but, after that, they can take over completely. The UI [user interface] is mostly provided by me in the form of mockups and themes. They deal with the implementation and testing.

SOLUTION

Please describe the scope of their involvement in detail.

They work mostly on developing the functional application, business logic, and testing. They've used Ruby on Rails, WordPress, and various plugins that come with these frameworks. They're pretty good with these technologies, and that's what I like about them. I get the full stack. Also, making the site responsive is a pretty valuable skill.

They assigned multiple developers to my project. At one time, there were only two developers but, overall, I think there have been at least three or four developers that have worked with me in time, depending on how much work there was and who could take it up. We had a project manager, and I'm the QA [quality assurance] guy.

How did you come to work with Itransition?

It was through a recommendation, I think. I checked them out online to see what kind of things they offer and what kind of project experience they had. I liked what I saw so decided to approach them.

Could you provide a sense of the size of this initiative in financial terms?

Probably around $70,000. The price is pretty reasonable for what they do and their quality of work. I've worked with multiple development teams, and I know if you want good quality, you have to pay for it.

What is the status of this engagement?

The most recent project was completed two months ago [May 2015].

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

All the work they've done on the MMI [man machine interface], and the website is pretty decent. They keep working on it, and we keep having new change requests. The best way to quantify their work is noting how few bugs their code has, and how fast their turnaround time is.

The performance speed of the site is excellent. I'm quite happy with the quality, even though there are some complicated algorithms. They've done some nice optimizations on the back-end so that you don't have to recalculate all the values every time. I think some of their work is amazing. I didn't even ask them for optimization. They just did it on their own.

How did Itransition perform from a project management standpoint?

I think their project management has been outstanding. We exchanged a lot of emails throughout the project management, and we partly used JIRA. Other than that, there was no project management tool.

In general, I give them very clear and well-defined requirements. I've not worked with them in any other way. I've always given them well-defined, requirements with mockups and everything. They just do it and hand it back to me.

What distinguishes Itransition from other providers?

I think Itransition has excellent engineers, front-end, back-end, and database, which is hard to find. The other thing that distinguishes them is their very quick response time. They feel accountable for the work they've done, they care about the work they've done, and they suggest improvements on their own that I hadn't thought before. I think I am now working exclusively with Itransition because of all these factors. If I find bugs after six months, they fix it without asking questions. Even though they are offshore, we communicate in English and that's great. They have a U.S. presence, so all the legal terms are signed by the U.S. company, so if there is some legal issue or dispute, we can resolve it in the U.S.

In hindsight, are there areas in which they could improve, or things you might do differently?

No. They are pretty good. I did have some issues initially, but that was two years ago when I started working with them in July or August of 2012. They said they were trying out a different model, with a different QA from a different company. After that, it was just fine. They were just experimenting. I'm very happy with these guys, and I don't have any issues.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    We did have issues initially, but iWebDev resolved them. They've been pretty good the last two years.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    I think their quality was excellent.
  • 5.0 NPS
    Willing to refer
    Absolutely. I've already recommended them to some other people.

Android Development for US Inspect

“I almost felt like sometimes I had to step up my own game because they were always on point, and you could tell that the project was their sole focus.”

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
Project summary: 

Itransitions was brought in to handle US Inspect’s mobile application development and project management. The project originally included in-house engineers before Itransitions was awarded full ownership.

The Reviewer
 
201-500 Employees
 
Washington D.C. Metro Area
Director of Business Development, US Inspect
 
Verified
The Review
Feedback summary: 

The application hasn’t yet been rolled out, but US Inspect is very satisfied with Itransition’s commitment to the project. Itransition exceeded expectations from a project management standpoint, and took the time to fully understand the scope of the project before putting work into motion.

BACKGROUND

Could you provide a brief description of your organization?

I work for US Inspect, a national home inspection company. We have three separate lines of business: a residential line for homebuyers and home sellers, a commercial line for corporations, and a relocation line for companies relocating employees across the country. We've been in business since 1987, and we've done about three million home inspections to date.

What is your position?

I'm the director of business development. 

OPPORTUNITY / CHALLENGE

Could you describe the business challenge that you were trying to address with Itransition?

We pride ourselves in being one of the best home inspection companies in the industry, and we realized we didn't have the ability to collect mobile payments onsite from our customers via a credit card swipe tool. So, we reached out to Itransition to have them build a mobile app for us that could incorporate mobile payments onsite.

SOLUTION

Could you describe the scope of their involvement in detail?

We hired them for both the development and project management of our mobile app. We originally thought we were going to use them just to begin the development of the mobile app, and then we'd have them collaborate with our internal technology experts. We ended up liking their work so much that we gave the project completely to Itransition. We didn't have any of our in-house experts deal with it at all.

I was the main point of contact dealing with the business analysts at Itransition, using them for the software development. I would say the scope changed as the project went on, just because there were some things that we had to expand. For instance, we were originally only considering credit card payments, so we specifically asked them to build a mobile app that would process credit card payments onsite. Then, we realized we do receive other types of payments, such as checks, cash, and money orders. As a result, we had to expand the scope of the project, and that's just one example.

There were a series of changes we presented them with, which did expand the scope of the project. They were very accommodating. We would draw up a different statement of work, and then we would proceed from there. There were really no glitches because of our expansion of the scope. 

Do you know what primary technologies were being used for their development for mobile?

They were able to develop it for all platforms, but we specifically requested Android because our inspectors carry around the Samsung Galaxy Tab S, an Android device. So, they were specifically building the app for Android. In the beginning, we had talked about having them build for iOS as well. We had originally agreed on that, but once we decided we were going to have our inspectors carry Samsung tablets the scope changed. That was another tweak that we made down the road that they easily adjusted to.

How did you come to work with Itransition?

My boss, who's the CTO of our company, had worked with them a few years back at his old organization, and he had recommended them. We didn't interview or look into any other companies. I did get Itransition's references, and I called them to make sure everything was good, and then we went ahead and hired them. So, I used my boss's recommendation to hire Itransition.

We were actually debating whether to do this project internally because most of our development work has been done that way. But, we're going through some internal changes and some growth, and so the big decision was whether to outsource this or keep it in-house. We did not look at any other companies externally besides Itransition.

Could you provide a general cost estimate for this engagement?

We've spent between $75,000 and $100,000 working with Itransition.

Have you maintained an ongoing relationship with them?

We have, and we've used them for a couple of other minor projects. They're actually working on a project for me right now, so we've definitely kept in contact with them since the delivery of that particular mobile application. The current projects are more Web-based. They're helping us integrate two different systems – a CRM [customer relationship management] platform with our new phone voice provider that has a call center database integrated with it. We're still in the early stages of that, just because we're having some customizations done on our CRM platform.

RESULTS & FEEDBACK

Could you share any stats, metrics or user feedback from this engagement?

We don't have any statistics or metrics as of yet. On our side, once the project was completed, we were going to roll it out to all of our inspectors, but we decided to wait. We wanted to roll it out with a couple of other projects we were working on internally. Even though the project was completed six months ago, we are just getting to the point of rolling it out. Because of that, I don't yet have any statistics or metrics to prove the success of the project, but that's not any fault of Itransition. It's just because we have decided to wait on the release. 

How did they perform from a project management perspective?

I can't think of any glaring issues with them. They were very responsive throughout the course of the project, from planning to development. I almost felt like sometimes I had to step up my own game because they were always on point, and you could tell that the project was their sole focus.

What I personally liked is how they constantly came with questions when they were unsure of something. They really wanted to define the requirements before they built anything. I know with a couple other companies I've dealt with, we had some issues with the project managers being too quick to jump the gun and start building, and we really didn't want that. I really appreciated the fact that Itransition took the time at the beginning to ask questions. Because they were offshore, we would do a lot of Skype calls, which was great and super easy. Or, they would come back via email and really work things out and talk things out before any sort of development had begun.

They always came through on their deadlines, too, and I can't think of any time in particular that they were late. Regarding budget, they were on point. There were maybe one or two times when they came in slightly over budget, but that could have been because we had added new features to the original scope, and it was just maybe one or two instances – nothing to raise an issue about. Everything else was exactly what they had promised us. 

Is there anything unique about Itransition that really makes them stand out compared to other companies?

They were very good at defining their requirements and making sure all questions were addressed and answered before they began. Like I said, I really appreciated that. This is probably not unique, because I think every software development company should do this, but I have had some negative experiences with companies in the past that have not done this. So, that's the thing that they do much better than other companies I've worked with. I don't know if it's unique, per se, but it's definitely something that makes them stand out.

In hindsight, are there areas in which they could improve, or certain things you'd do differently as the client?

No. I really don't think so. The only thing of concern was the budget, but an original budget is always an estimate anyway. Maybe they could be a little more conservative in their budget estimations so we could manage our expectations better. Maybe that is something they could focus on, if I had to pick one thing. But, honestly, that's a very small thing, and it wasn't even a big deal. 

What advice, if any, would you give a future client of theirs?

Get to know some of the members of the team before you begin. They had a handful of analysts working on a project, and I kind of got to know them all. In a way, I almost got to select the ones that I wanted. I developed really strong relationships and really felt strongly about certain individuals who I thought were really talented and understood exactly what we were looking for. If a new client doesn't want to be just given anyone for the project, if they actually want to kind of get to know everyone first and then decide to go forward, that's something that Itransition was very open about and completely fine with. So, that would be my suggestion to new clients.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I've already recommended them.

Team Augmentation for Executive Coaching Firm

"We’re very happy with their overall work. Anything the programmer has touched has been great. We’ve never had a problem with their developers."

Quality: 
4.0
Schedule: 
4.0
Cost: 
3.5
Willing to refer: 
4.0
The Project
 
Confidential
Project summary: 

The client sought a technology partner to allocate developers for a web-based assessment program. Itransition was chosen and continues to provide functional development on an as-needed, case-by-case basis.

The Reviewer
 
2-11 Employees
 
Boston Metro Area
Project Coordinator, Executive Coaching Firm
 
Verified
The Review
Feedback summary: 

According to the client, Itransition provides excellent quality assurance with good communication and quick resolution of any issues that arise. Future clients should be aware of potential delays caused by the time difference and be prepared to take the lead on project management.

BACKGROUND

Please describe your organization.

I work for an executive training and development firm that helps people improve business and individual performance.

What is your position?

I am the project coordinator.

OPPORTUNITY / CHALLENGE

Could you describe the business challenge that you were trying to address with Itransition?

We needed a new, experienced programmer for our Web-based assessment programs. We didn’t have anyone in-house with the necessary expertise, and we didn’t want to spend the time to get a permanent resource, so we decided to hire a technology partner that could allocate the developers we needed on a case-by-case basis.

Could you describe the scope of their involvement?

That depends on how many people Itransition provides us. Sometimes, we have one developer working on the project, working on some very specific tasks. Other times, we have three of their developers working directly under me on larger initiatives. They’ve only been performing functional development.

SOLUTION

How did you come to choose Itransition?

I researched programmers online and, after interviewing several, Itransition just was the most qualified, it seemed.

Are you always managing their developers directly, or are you sometimes offered a project manager?

I manage them directly. I’m also the sole liaison, so I manage everything related to IT [information technology].

What is the status of the relationship?

We’re still working with them on an ongoing basis, and I don’t expect that to change anytime soon.

RESULTS & FEEDBACK

Could you share any statistics or metrics from the project that would demonstrate the quality of their performance?

The overall quality of work they do for us is great. The only issue we have is that they’re on Belarusian time and we’re not. So, when we need something done right away, that can become an issue. We’re currently working with them to find a resolution, and they’re pretty good about trying to help us with that. With our old programmer, we could pick up the phone and call him and he’d be right on it, so we’re used to that level of reaction time. Itransition is a much bigger company, and they work with many more clients. Other than that, they’re great.

Outside of their response time, have you had any issues with other long-term scheduling or defects in the code delivered?

We did at one point, but we got a new programmer because of that problem. We haven’t had any issues since they gave us the new programmer. They’ve been great at those kind of quick resolutions.

Are you dealing with quality assurance on your end or are they dealing with that as well, in addition to their custom coding?

Quality assurance is their main job. In addition to that, they will build assessments and reports for us when we need them. But, what they do for us monthly is essentially quality assurance. 

When working with Itransition, is there anything that you would consider unique about their practice?

I’ve never worked with offshore providers before, so I don’t know. I just don’t have the prior experience to make a realistic comparison.

Has there ever been any miscommunication between you and your direct contact at Itransition?

Considering the language barrier, I would say our communication has been pretty good. There is some occasional confusion, but I think that’s mainly due to the language barrier. I think to some extent that’s to be expected when you use an offshore partner.

In hindsight, are there areas in which they could improve upon, or is something that you might do differently as the client?

Yes. Their project management is pretty much useless for us. I work directly with the programmer or engineer because their project manager is so hard to get in touch with. Usually, if I need to know the details of a project, the project manager will take longer to get back to me than the actual programmer does. So, the programmer and I have a direct line of communication now. We could almost eliminate the project manager altogether. Maybe that’s because I have IT [information technology] experience, and I can understand what the programmer is telling me. So, that might not be the case with most people, but it is in our case.

What advice, if any, would you give to a future client of theirs?

In general, I think that Itransition is great. The only things that we’ve even had a slight issue with are the project manager and the time difference. Other than that, their work is fantastic, and they don’t overcharge, so that’s great. We’re very happy with their overall work. Anything their programmers have touched has been great. We’ve never had a problem with their developers.

4.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 3.5 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer
    I would definitely recommend them, but I would let people know they’re an offshore company. I don’t know if some people are going to have an issue with them being in Belarus or with the language barrier. But, if that’s not an issue, I would 100 percent...

Custom Offshore Development Information Technology Firm

“We’re very happy with their services. The quality of their code is second to none.”

Quality: 
4.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
Project summary: 

Itransition worked has worked with DutyCalculator on software development and system operations for over five years. During any given project, the client is allocated up to 10 developers.

The Reviewer
 
11-50 Employees
 
Brighton, United Kingdom
Andre Schmidt
Founder & CEO, DutyCalculator
 
Verified
The Review
Feedback summary: 

DutyCalculator is very satisfied with Itransition’s developments over the past half decade. Projects go through extensive quality assurance and post-deployment bug checks, and Itransition’s coding has been nothing short of great for the client.

BACKGROUND

Could you provide a brief description of your company?

We run a software business around duties and taxes. 

What’s your position?

I’m the founder and owner.

OPPORTUNITY / CHALLENGE

Could you describe the business challenges that you were attempting to address when you first approached Itransition?

We’ve been working with them for five and a half years, since I first founded the company. They’re responsible for our software development and system operations. We completely outsource our custom software development over to them. We have between five and 10 of their developers at any given time working with us. We have a very close relationship with them. 

SOLUTION

Could you describe the scope of their involvement in greater detail?

They’re responsible for all of our technical development and the implementation of our solutions. Primarily, they’re using PHP, MySQL, and Java. They also handle some of the visual design and our quality assurance.

How did you select Itransition as your solution partner?

One of our investors had worked with them before, and referred them to us. We didn’t consider any other vendors. 

Could you provide a general cost estimate for their involvement?

We’ve invested around $10,000 a month for their ongoing services.

RESULTS & FEEDBACK

In terms of results, could you share any statistics, metrics, or user feedback that would demonstrate the quality of their performance?

Before any launch, they go through an intensive QA [quality assurance] cycle, and then we do an acceptance test. After launch, we monitor for any bugs, and deploy fixes as they emerge. All in all, we’ve been working with them for five and a half years, so we’re very happy with their services. The quality of their code is second to none. At this point we have a very effective workflow established, which is difficult to do with an offshore partner.

When working with Itransition, is there anything you’d consider unique about their strategic approach or development methodology?

I really can’t say because I’ve never worked with another offshore provider. I do really appreciate their attention to detail and how their project managers communicate so openly with us.  

In retrospect, are there any areas in which you think they could improve as a service provider?

I don’t have any criticisms or recommendations. Our experience with them through the years has been a very positive one. We’ve really grown our relationship, and it’s been very fruitful.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I’d be very likely to recommend them to others.

Custom Development Independent Contractor

“It’s not easy to find a developer that’s solutions-oriented...They do a fantastic job.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
Project summary: 

Itransition developed an enterprise management solution to help the client’s customers better manage projects. This included custom backend development, data preparation, and systems integration.

The Reviewer
 
1-10 Employees
 
Philadelphia Metro Area
John Fox
Founder & Commercial Operations Consultant, John Fox, LLC
 
Verified
The Review
Feedback summary: 

The management solution saved the client’s customer upwards of 600 hours. Nearly all activities have now been automated, and a track changes feature allows easy monitoring of modifications. The client is very happy with the new system and Itransitions technical prowess.

BACKGROUND

Could you briefly describe your organization?

I’m an independent contractor. I work across all industries. It’s just me, but I have a lot of subcontractors that do work with me, too. I primarily focus on large projects for Fortune 500 companies. I provide operational consulting, specifically in the realm of improving process efficiency. I take a look at existing processes, primarily in older departments, to re-establish more effective workflows. We identify the inefficiencies in the process, strip those out, and then offload what we can into automated processes, which is the capacity in which I collaborate with Itransition.

OPPORTUNITY / CHALLENGE

Could you describe the business challenges you were attempting to address when you began the relationship with Itransition?

When I was working on a project for a Fortune 50 company, their previous vendor decided that they weren’t going provide the development services they needed any longer. Their vendor was phasing our support for their solution. I put out an open bid on their behalf. Itransition was one of several vendors to bid on the project. They came in way under my max budget. They had the sustainability that I was looking for in a large company with a lot of developers. Their response to my bid document was very forward thinking. I could tell that they actually looked at the bid document, taking into consideration the caveats and contingencies and that might arise. Their proposal was pretty impressive. After the shortlist review process, they were the ones that were selected.

SOLUTION

Could you describe the scope of the project in greater detail?

I generally perform business analysis, and that’s where I stopped. They do everything else. They do estimation on the technical aspects. They provide me with the price. Then once it’s agreed upon, they actually do the development, the QA/QC [quality assurance/quality control], the smoke testing, hosting, maintenance, and support. They took care of all of that. I validate the concept and provide strategic recommendations to my customers, and Itransition is responsible for the actual building of the applications and solutions. For this particular project, we used a LAMP stack, which includes Linux, Apache, MySQL, and PHP.

Could you provide a sense of the size of this initiative in monetary terms?

It cost between $175,000 and $225,000. It took six to eight months to develop the solution with three dedicated programmers.

When was the project completed?

Another phase of the project was completed in November [2013]. Since then, we’ve moved through almost 10 more phases.

RESULTS & FEEDBACK

In terms of results, could you share any statistics, metrics, or user feedback you’ve received that would demonstrate the effectiveness of their work?

With regard to this project, the first subsystem in the enterprise management solution we developed has saved the client significant man-hours, upwards of 600, across all stakeholders in the process, both internally and externally. Aside from the improvements in time and effort, almost all of their manual activities within their processes have been automated. The system was also designed to have history tracking, which allows their users to track significant changes and modifications to their formatting and content, without having the need to log their own changes manually.

As far as the stakeholders are concerned, both the employees and the external parties have been very pleased with the new system. The existing process was essentially preserved, which helped with a learning curve. So, really, the only learning process was how to navigate the new system and translate their previously disparate activities into a consolidated one. In fact, the workflows themselves improved so much that they’ve automated each aspect of their department. That’s what I was referring to with the additional phases. So, now, other departments are beginning to take notice and deploying the same strategy, using both business analysis and Itransition as the resource. It’s been an incredibly lucrative partnership.

When working with Itransition, is there anything you’d consider unique about their approach or development methodology that distinguishes them from other vendors?

I’ve already mentioned sustainability earlier. They can really scale up, take on multiple large projects, and not have to risk a decline in development performance, which is very important because I work with several departments at the same time. They’ll all be running off of the same database. One department may understand that three products might slow them down. But, two projects for two separate departments want full performance, and Itransition can give that to me.

Flexibility was my next concern. Because I work with large companies, they’re still made up of individuals and they all have deadlines. Sometimes, we’re working on six or seven projects simultaneously, and each one requests enhancements, maybe for two different customers, maybe within three different departments. It can get extremely complex. Itransition is extremely flexible with how it deals with incoming change requests.

The last was being solution-oriented. It’s not easy to find a developer that’s solutions-oriented. What I mean by that is most developers are only thinking about the technical implementation. But, Itransition, the way they’ve structured their product team, it’s pretty clear that they’re more concerned about delivering a usable product than focusing on the technical aspects. There’s a good mix of business strategy, project management, and technical competence.

In retrospect, are there areas that you think they could improve on as a service provider?

Not for me. We haven’t experienced any issues with them. They do a fantastic job. They’ve spent years honing their business practices and recruiting top talent. It’s definitely paid off.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Custom Development Online Negotiations Company

“One thing that's impressed us the most of the ownership they take over their work.”

Quality: 
4.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
Project summary: 

Itransition built the client’s custom software, assigning them three dedicated engineers who oversaw development and project management.

The Reviewer
 
51-200 Employees
 
London, United Kingdom
Founder & COO
 
Verified
The Review
Feedback summary: 

The client considers Itransition to be invaluable to the company. The software Itransition developed resulted in the first paying customer for the startup, and they continue to work with Itransition to build out a scalable IT business.

BACKGROUND

Could you briefly describe your organization?

The organization is in procurement services. We sell software solutions to procurement organizations.

What is your position?

I’m the CTO.

OPPORTUNITY / CHALLENGE

Could you describe the business challenges you were trying to address when you initiated the relationship with Itransition?

We were initially trying to get a first version of our product out. It was a fresh start-up at the time. We didn’t have the technical chops to build it ourselves. We had the conceptual design, but we needed a team of engineers to come in and actually build it for us. 

SOLUTION

Could you describe the scope of the project in greater detail?

We hired them for custom software development and project management. We received three dedicated engineers for about six months of side-by-side work. We worked closely with them on the custom build and deployment.

How did you select Itransition as your solution partner for this endeavor?

We’d worked with them in the past, about 10 years ago. I knew the guys personally, but the developers assigned to us were all new to me. I had been impressed with the quality of their services before, so they were quickly one of the top choices for us when we began considering vendors.

Could you provide a sense of the size of this initiative in monetary terms?

I believe the cumulative cost was somewhere between $50,000 and $100,000.

When was this project completed?

The deployment was completed in early 2011.

RESULTS & FEEDBACK

In terms of results, could you share any statistics, metrics, or user feedback that you’ve received that would demonstrate the effectiveness of the work they’ve delivered?

The culmination of this project, we had our first live, paying customer use it. We’ve continued working with Itransition as we build a profitable, scalable, hybrid business. We’re still working with them on the next iterations of the program. They’ve really been invaluable.

When working with Itransition, is there anything you’d consider unique about their approach or development methodology that distinguishes them from other vendors?

One thing that's impressed us the most of the ownership they take over their work. If it’s half past eight or nine in the evening where they are, it’s more than likely that they’re working on our features or improving something for us. They don’t nickel and dime you for their time. 

In retrospect, are there areas that you think they could improve on as a service provider?

On balance, they’re been great. There’d been a few times where I’ve had to get really chatty with them. There’d be some moments where things get a bit fraught, but everything gets sorted out and the relationship comes out stronger on the other side. We started off with a small piece of work, and here we are, three years later. We invest nearly four times as much on their services now than we did when we first began. We’ve consistently awarded them more work because we’ve been impressed with what they deliver to us. We’re definitely looking to increase that investment further.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Enterprise Application Development Patent Monetization Firm

“They've gone out of their way to be flexible with us, and they really take ownership of their work, which is reflected in its quality.”

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
1,000,000 - 9,999,999
Project summary: 

Itransition developed a custom software solution that would automate IPNav’s process of sorting through millions of patents.

The Reviewer
 
11-50 Employees
 
Boston Metro Area
Dan Bork
CTO, IPNav
 
Verified
The Review
Feedback summary: 

Itransition’s solution had a direct impact on the growth of the IPNav, whose team grew from under 10 employees to several dozen since deployment. The solution’s automation has allowed the client to take on larger portfolios in a timely fashion. Overall, they are very happy with the Itransition partnership.

BACKGROUND

Could you briefly describe your organization?

I work for a company called IP Navigation Group, or IPNav. It’s a patent monetization firm that helps organizations and inventors figure out how to make money from their patents. The group I work with is responsible for devising a platform that can analyze our patent data. 

What is your position?

I’m the CTO.

OPPORTUNITY / CHALLENGE

Could you describe the business challenges you were attempting to address with you initiated the relationship with Itransition?

There didn’t exist in the marketplace an automated way to go through millions of patents granted around the world. It was a very human-intensive process to go through a portfolio of patents in order to understand which patents might be valuable. Our business challenge was to create a computer system based on our tacit knowledge that would effectively automate the process. This was a very complex challenge, to say the least.

SOLUTION

Could you describe the scope of the project in greater detail?

Itransition is essentially our go-to development partner. We handle all of the backend data aggregation on our end, and Itransition is responsible for all of the user experience work and custom development. They also built the analytics engine that drives the platform. 

How did you select Itransition as your solution partner?

Our founder introduced us to Itransition. We began originally with a very small Web development project, which was an intellectual property portal that allowed people in different industries to post valuable media and blog content for others. That was our dummy project. We were comfortable with their development and their project management, so we decided to move forward with them.

Could you provide a sense of the size of this initiative in monetary terms?

This is a continuing effort that needs consistent and continual improvement and enhancement. At this point, we’ve probably invested around $10 million into the effort with Itransition.

RESULTS & FEEDBACK

In terms of results, could you share any statistics, metrics, or user feedback that you’ve received that might demonstrate the effectiveness of the work they’ve delivered?

The best metric would be in the mid-2000s, around 2007 or 2008, we were a five- to 10-person team that went through this process manually. It was extremely cumbersome and time consuming. We knew it wouldn’t be cost effective in the long term. It just wasn’t sustainable. Because we built this platform that automated most of that work, it allowed us to look at larger portfolios in a more timely fashion. The company’s grown to be a worldwide organization with dozens and dozens of employees. A considerable portion of that growth can definitely be attributed to the system we built with Itransition.

When working with Itransition, is there anything you’d consider unique about their approach or development methodology that distinguishes them from other vendors?

The one thing that’s been great about Itransition is the way they treat our relationship. They've gone out of their way to be flexible with us, and they really take ownership of their work, which is reflected in its quality. They’re totally ingrained and embedded in our development process. We talk to them on a daily basis about what things are going on, how we can make improvements, and what our long-term strategy should be. We’re very comfortable delegating items to them that we know are in their area of expertise. They’re just as comfortable questioning our judgment and tactics, often posing insightful recommendations.

In retrospect, are there areas that you think they could improve on as a service provider?

I know that they have a business analyst group that comes in and deals with requirements gathering. We haven’t used that group very much. We’ve mostly worked with the group that’s out of Belarus, and that’s easier to do from a technology perspective. I’d say if they could build their business analyst group here in the States, that’d be ideal. Outside of that, I can’t really provide any recommendations for them. We’ve been extremely pleased with their work. They’re fantastic.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    We’ve been very happy with them.
  • 5.0 NPS
    Willing to refer
    We do it all the time.