ITECS

BACKGROUND

Introduce your business and what you do there.

I’m a project manager and consultant for Pegasus Foods Inc., a food and beverage company. We manufacture frozen foods for major retail and restaurant chains, offering branded, co-packed, and private label products from our USDA/HACCP-approved, SQF Level 3 certified facility in Rockwall, Texas.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ITECS?

We needed help setting up technical systems and services to facilitate our business operations.

SOLUTION

What was the scope of their involvement?

We collaborated with ITECS to upgrade our servers, databases, and overall platform to current and compliant versions. The team handled our cloud hosting platform, operating system upgrade for servers, SQL version upgrade, and system resources.

What is the team composition?

We worked with 2–5 teammates from ITECS.

How did you come to work with ITECS?

My client was already engaged with ITECS. We chose them because they had high ratings, their pricing fit our budget, they offered good value for the cost, and their company values aligned with ours.

What is the status of this engagement?

We worked together from April–July 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We now have an upgraded and current platform of application and database servers, including resources. This also includes network configuration and all supporting services. Thanks to ITECS' work, we achieved compliance.

How did ITECS perform from a project management standpoint?

They were attentive, communicative, and delivered on time. We mainly communicated through virtual meetings.

What did you find most impressive about them?

We were impressed by their high touch, expertise, guidance, collaboration, and quality of service and products.

Are there any areas they could improve?

It would be helpful if they had an online dashboard with a roster of the project's progress and issues. Although they handled everything well electronically and collaboratively, having a dashboard to reference would be helpful.

BACKGROUND

Please describe your company and position.

I am an executive at First Choice Containers

Describe what your company does in a single sentence.

First Choice Containers sells, rents and modifies shipping containers for commercial, industrial, and residential customers across Texas.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ITECS to accomplish?

• Improve network reliability and establish cybersecurity controls through an infrastructure assessment and MSP Elite implementation.
• Put reliable, tested backup and disaster recovery in place for company data.
• Bring in ongoing IT support instead of handling everything ourselves.

SOLUTION

How did you find ITECS?

Other

Why did you select ITECS over others?

• High ratings
• Close to my geographic location
• Great culture fit
• Good value for cost

How many teammates from ITECS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We had never had a real IT provider before, so iTecs started with a full assessment of our systems, network, and security posture. From there they rebuilt our network for reliability, put proper cybersecurity controls in place, and set up backup and disaster recovery for our company data.

Since that initial work they have handled our IT on an ongoing basis. That includes monitoring and patching, endpoint protection, firewall and network management, and day to day support when someone on our team runs into a problem.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We do not track this with hard numbers, but the difference has been easy to see. Our network has been stable, we have not had an IT problem that stopped work, and the issues that do come up get resolved quickly. Backups are running and tested now, which is something we simply did not have before iTecs. The best measure I have is that I no longer have to think about our IT, which is exactly what I wanted when we brought them in.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management has been solid. The initial assessment and rollout happened on the timeline they laid out, and they kept me updated as they worked through it rather than leaving me guessing. Since then the ongoing support has been just as consistent. When I reach out, I hear back quickly, and things get handled without me having to follow up. They also explain what they are doing in plain language, which matters to me because I am not an IT person.

What was your primary form of communication with ITECS?

Virtual Meeting

What did you find most impressive or unique about this company?

They took a small business seriously. We are a container company, not a tech company, and we had never had real IT support before, so there was plenty they could have talked over my head about or upsold me on. Instead they assessed what we actually had, told me straight what needed fixing and why, and built something that fits how we operate. Being local to Dallas has been a bonus, but the real thing that sets them apart is that they treat our account like it matters.

Are there any areas for improvement or something ITECS could have done differently?

Nothing significant. They have done what they said they would do from the start, and when I have raised something they have handled it. If anything comes up down the road I expect they will address it the same way.