ITDelight

BACKGROUND

Please describe your company and your position there.

CHI Software is a software development service provider operating in the global IT market for 16 years. The company has five development centers in Eastern Europe and five more representatives in the USA, Western Europe, and Asia. CHI Software has a large pool of developers, over 600 specialists work in the company today. I’m a Project Manager at CHI Software, so I manage clients’ projects and cooperate with our development team and software development vendors when we lack in-house resources for our projects.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ITDelight, and what were your goals?

We were looking for partners with expertise in Magento to help us deliver an e-commerce solution for our project with all the requirements.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched online for web developers and found several providers, IT Delight was one of them. After interviewing their expertise, and the results of their work, we chose this vendor based on their projects, skills, and rates.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kick-off meeting to discuss our goals and objectives. And then they’re porting our entire site along with its functionalities and interface to the newest version of Magento, and serve as our main front- and backend development resource for new features and functionality. Apart from that, they do Software Testing for our products and make further improvements by implementing new features.

How many people from the vendor's team worked with you, and what were their positions?

Our main point of contact was the Project Manager. There were also 3 Front-end developers and 1 QA expert.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

They provide great delivering multiple requirements successfully while consistently meeting our expectations.

Describe their project management style, including communication tools and timeliness.

It was great because we talked with the Project Manager on a daily basis to make sure our milestones were being met and to go over additional features we wanted. Their project management was top-notch. They got things done very well and on time. As for communication tools, we were using Slack and Microsoft teams for internal and external communications.

What did you find most impressive or unique about this company?

First off, the team was very responsive to our requests and needs. Their overall knowledge, understanding, and commercial experience with Magento eCommerce CMS are impressive.

Are there any areas for improvement or something they could have done differently?

Not really; they were skilled in all aspects of Magento, Ecommerce, etc., and could handle it all.

BACKGROUND

Please describe your company and your position there.

I'm an account manager in an outsourcing IT company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ITDelight, and what were your goals?

We occasionally reach out to ITDelight to help us with rumping up a team of Magento developers.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were looking for specialists with extensive knowledge and large experience in Magento development and good communications for a reasonable cost. We carried out several technicals interviews with ITDelight's developers, and all the specialists met these criteria.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

ITDelight deveopers helped us several times to transfer the existing e-commerce platforms to the new Magento versions, add new features, write and update the documentation. They were like a part of our team. We had daily updates and weekly calls to review the project progress.

How many people from the vendor's team worked with you, and what were their positions?

At least 6 developers worked on our different projects since 2016.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

High quality code, quick response, quick and efficient knowledge transfer, brilliant teamwork and openness to discussion

Describe their project management style, including communication tools and timeliness.

Comfortable and operative communication and knowledge of the scrum process. The developers also helped several times other less experienced developers to set up the environment and performed quick and efficient knowledge transfer. Fluent English skills and diligence are also to be mentioned.

What did you find most impressive or unique about this company?

Reach experience and technical expertise. Their reliability, flexibility, and readiness to help are amazing.

Are there any areas for improvement or something they could have done differently?

Nothing to complain about.

BACKGROUND

Introduce your business and what you do there.

I'm working at an IT consulting company as the head of business development. I'm managing the email development manager for working on selling custom development projects, as well as maintaining partnerships with other companies like IT delight.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ITDelight?

We were looking for external development partners that can help us accomplish several projects.

SOLUTION

What was the scope of their involvement?

ITDelight provides us with ongoing technical support, specifically for web-based Magento e-commerce development. The full-cycle development includes the implementation of custom extensions, data migration, theme development, and third-party software integration.

When it comes to functionality, the scope has been quite wide for them, as it includes admin panel functionality extensions, one-step checkout extensions, and performance optimization.

At the moment, we’ve already completed at least three websites, and we’re currently working on our fourth one that involves a huge payment system with Magento.

What is the team composition?

We’ve been working with around seven developers from their team.

How did you come to work with ITDelight?

I looked for the top 10 Magento development companies based in Ukraine through Clutch since we’ve had successful relationships with developers from there in the past.

We ended up choosing ITDelight due to several factors, but I'd say that the most important one was their quality of service.

Additionally, they were always very transparent and when we interviewed their developers, they were of much better quality than the developers from other companies.

How much have you invested with them?

Overall, we’ve spent somewhere between $100,000–$112,000.

What is the status of this engagement?

Our partnership started in May 2021 and we’re still working together.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The websites that ITDelight developed so far have been performing optimally, resulting in an extended partnership with our clients and overall satisfaction.

How did ITDelight perform from a project management standpoint?

They always deliver their tasks on time and when we have additional requests, they can easily accommodate any budget changes and adjust their timelines accordingly.

We typically interact through Telegram, but we also utilize other software tools such as JIRA, Microsoft Teams, and Teamwork.

What did you find most impressive about them?

We’re impressed with ITDelight’s quickness, transparency, and honesty in their communication.

Are there any areas they could improve?

They could be more predictive in terms of pricing and dedicate a part of the budget to risks that can occur during the partnership.

BACKGROUND

Please describe your company and your position there.

ScienceSoft is a US-based IT consulting and software development company founded in 1989. We porvide businesses with powerful and adaptable digital solutions that satisfy the needs of today and unlock the opportunities of tomorrow. It is written in our web site, and I am proud that for last 5 years I work for this company.

Personally, I am a Project Manager in PMO unit, doing complex projects in various domains for our customers.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ITDelight, and what were your goals?

We partnered with IT Delight for a long time. We wanted to find a partner that would help us to develop and replicate basic and custom functionality on the Magento 2 platform.

SOLUTION

How did you select this vendor and what were the deciding factors?

Online research. We analyzed all the reviews and their portfolio. I liked their website and the level of their work was impressive. I also got a good impression when I contacted their project manager and discussed the needs of the project.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They designed, developed, configured, and launched required e-commerce operations on Magento 2. This includes creating advanced custom functionality, configurations, page-speed optimizations, data migrations, and extensive cross-browser and quality-control testing.

How many people from the vendor's team worked with you, and what were their positions?

• Project Manager
• Magento Front-end Developer 
• Magento Back-end Developer

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

IT Delight developed the e-commerce solution with best practices, so it is possible to easily extend it to cover future functionality requirements.

Describe their project management style, including communication tools and timeliness.

Skype and Mail for communication were perfect. The team was always in touch and quickly responded to all our questions and requests.

What did you find most impressive or unique about this company?

Their communication and professionalism stood out, as did their project managers and all the developers. Some of our requirements were rather difficult, but IT Delight was professional in helping us develop appropriate solutions.

Are there any areas for improvement or something they could have done differently?

Not really. We are impressed by working with them. They are real professionals!

BACKGROUND

Please describe your company and your position there.

We are an ecommerce development company with a focus on Magento and Shopware.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ITDelight, and what were your goals?

We were looking for a partner to help us deliver a powerful ecommerce solution based on Magento 2.

SOLUTION

How did you select this vendor and what were the deciding factors?

Recommendations, we'd been impressed with the portfolio they provided. Excellent knowledge, understanding of Magento and systems.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The IT Delight team provided back and front end development and deployment of Magento websites. They are always organized, efficient and independent. We will continue to work with this team because they are able to get work done without hand-holding. They have excellent communication skills and make sure they understand completely the demands of a project before executing it. This means that generally tasks are completed correctly. They are experts in Magento.

How many people from the vendor's team worked with you, and what were their positions?

1-3 developers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We got the results we expected by 100%.

Describe their project management style, including communication tools and timeliness.

We didn't have any problems with communication. It was perfect. We kept in touch via Skype to keep track of every part of the work done. All our work was done on time and without any problems.

What did you find most impressive or unique about this company?

They have an outstanding experience with Magento 2 development. Also, they are very communicative and accessible.

Are there any areas for improvement or something they could have done differently?

We’ve had no problems with IT Delight. So, we look forward to furthering cooperation.

BACKGROUND

Please describe your company and your position there.

CEO at the digital marketing agency Netrocket

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ITDelight, and what were your goals?

We needed help developing some WordPress plugins, optimizing our site to attract clients.

SOLUTION

How did you select this vendor and what were the deciding factors?

We chose them based on reviews on Clutch and other professional resources

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We needed additional help developing various WordPress plugins to provide extra functionality. Later, we connected their team to migrate data from WordPress 5.5 to WordPress 5.7.

How many people from the vendor's team worked with you, and what were their positions?

We cooperated with a Project manager, a developer and QA.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Communicating with members of the IT Deligh team was easy and comfortable. The developer did tremendous work on providing us a properly structured and well-coded product. The review code was produced. It was a pleasure working with them.

Describe their project management style, including communication tools and timeliness.

Communication was regular and clear. We kept in touch via Skype to keep track of every part of the work done. The project manager responded quickly to inquiries and gave constructive feedback. We completed the project successfully and on time.

What did you find most impressive or unique about this company?

The team was highly responsive and skilled. The most important thing for me is their flexibility and ability to adapt in a new environment.

Are there any areas for improvement or something they could have done differently?

Nothing I could come up with straight away.

BACKGROUND

Please describe your company and your position there.

We provide systems integration, IT consulting, and web development services to a wide variety of SMEs throughout Canada.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ITDelight, and what were your goals?

We had an exceptionally complex Commerce Cloud project that we were called on to customize and integrate with our client's IT operations systems.

The project was one of the more challenging situations we've faced in systems integration, due to various architectural factors and multiple previous teams working on the project before we were involved.

Our colleagues at IT Delight jumped on the task and immediately started making improvements and progress. Their team worked hand-in-hand with our internal resources and did an amazing job in a relatively short period of time.

The technical complexity of the installation was not a problem for them, and the developers assigned to us were very experienced and efficient. Communication was easy, as everyone there spoke excellent English and made themselves available to us in our time zone.

Our client is happy, we're happy, and we have developed a long-term, strategic partnership with IT Delight. We have been very pleased with their results and look forward to our continued partnership.

SOLUTION

How did you select ITDelight and what were the deciding factors?

One of our critical requirements was that everyone who worked on the project was Magento 2 certified. We selected ITDelight because they had readily available, certified developers for us and a great portfolio.

Even more importantly, they understood the time-sensitive nature of the project. From our first meeting, we were able to speak face-to-face with the people who worked on our project.

As much as certifications and a portfolio are important, so are first impressions. We immediately felt that their team took our project seriously and was invested in its success as much as we were.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The scope of work was to customize and integrate an existing Commerce Cloud installation into a complex architecture of ERP, POS and operational systems.

How many people from the vendor's team worked with you, and what were their positions?

We worked with a team that included an excellent project manager / Magento solution specialist, an M2 certified front-end developer and an M2 certified back-end developer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project was a complete success. All of our goals were met, our schedule and budget were respected, and all work was done to a very high standard.

Describe their project management style, including communication tools and timelines.

Dasha was exceptionally competent at understanding and organizing work. This helped me immensely and saved a considerable amount of time for us.

We started off using Jira and then moved to Teamwork for our task management. We didn't have any problems with communication.

When someone had a question, they asked, and if a task was going to be delayed for a technical or other reason, they were always very transparent about it. All communication was in English, which everyone there spoke fluently.

What did you find most impressive or unique about this company?

We were consistently impressed with their professionalism, and with the fact they took our project's success seriously. This wasn't just a paycheque for them.

Are there any areas for improvement or something they could have done differently?

We were happy with their approach and the outcome.

BACKGROUND

Please describe your company and your position there.

I am the CEO of the Inovit agency. We connect brands and people through visual content.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ITDelight, and what were your goals?

We wanted to have a partner who can help us with our Magento 2 and Shopware projects

SOLUTION

How did you select ITDelight and what were the deciding factors?

We had been in touch with them for a quite long time and then we had some projects to outsource thus we asked IT Delight for a quotation. The process went smooth and transparent. With the quote, they pointed out the bottlenecks and possible issues so there was no second thought in setting up a partnership.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

"We have done several projects together. Generally the tech stack is Magento 2 and Shopware 5. We had the designs and IT Delight created the specifications. We divided each proejct into iterations. After each iteration we had a demo and we were descussing the further steps. "

How many people from the vendor's team worked with you, and what were their positions?

It depended on a project. Usually, a project manager, Magento/Shopware back end developer, Magento/Shopware front-end developer, 1-2 QA engineers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

"They implemented some custom features based on our designs such as a configurator, payment module, ERP connection, etc. Within the first 3 months, our client got almost $50k. "

Describe their project management style, including communication tools and timelines.

What can I say. Everything went perfect. My team was constantly updated. We will definitely keep working with them in the future.

What did you find most impressive or unique about this company?

"Firstly, they have a lot of experience with Magento 2 Shopware 5. Secondly, they took care of all the issues we had faced. Overall, it's good to know that there is a partner you can count on."

Are there any areas for improvement?

Not that I know of

BACKGROUND

Please describe your company and your position there.

We are an ecommerce agency based in the Southwest and Northwest of the UK. Delivering multi-channel solutions to B2B and B2C customers, driving sales across all channels.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ITDelight?

We hired the IT Delight developers to work on a complicated Magento 2 project.

What were your goals for this project?

We had an extremely tight deadline to hit.

SOLUTION

How did you select this vendor?

They approached us - and we tested the level of their competency through some initial technical tasks.

Describe the project and the services they provided in detail.

They worked on a number of complex requirements, including data migration from Magento 1 to Magento 2.

What was the team composition?

We hired two developers.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Involving IT Delight allowed us to complete our project on time.

How was project management arranged and how effective was it?

Project management was very effective. We used Jira and Slack. 

What did you find most impressive about this company?

Communication was excellent, and the quality of their developers was excellent.

Are there any areas for improvement?

No

BACKGROUND

Please describe your company and your position there.

I'm CTO of Avasize who has built an ecosystem allowing online shoppers to buy garments “in the right size the first time, every time”, by emancipating the customer from the painful choice of choosing the right size for them or their relatives.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ITDelight?

In the context of extending our services for other major e-commerce platforms, we have contacted ITDelight to help us migrating them onto Magento.

What were your goals for this project?

We asked ITDelight to be able to understand our business an services quickly to migrate our services as a Magento Extensions.

SOLUTION

How did you select this vendor?

They have been quickly selected as per their flexibility to adapt to our needs & timeline as well as per their recognized expertise in Magento.

Describe the project and the services they provided in detail.

We made a single alignment workshop with the team and it turned to be enough for them to start. With our API documention, they have been able to create a Magento Extension that was perfectly aligned with our Prestashop reference within the agreed timeline. They explained us clearly what were the differences between the two platforms and what adaptations were necessary accordingly.

What was the team composition?

We have been assigned one developer who has been fully dedicated to us during the project timeline. She has proven to be talented , efficient and super reactive. I've been constantly liaising with a project manager similarly reactive too!

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

This development is allowing us to prospect new customers and expand our activities as well as finalizing some related ongoing discussions with Magento users.

How was project management arranged and how effective was it?

We have integrated the ITDelight team into a dedicated Slack thread that turns to be really efficient for general discussions as well as for issues tracking. We did not feel the need for subsequent conference calls.

What did you find most impressive about this company?

Their ability to engage in a new project in a matter of days was impressive to us.