Could you share any evidence that would demonstrate productivity, quality of work, or the impact of the engagement?
We saw increased traffic, longer engagements, and more minutes per view by unique visitors after the module was installed. ITDelight also installed the Nostril extension in our Magento store. We still use that, and we saw a 20%–30% sales increase.
How did ITDelight perform from a project management standpoint?
The project management has been great. ITDelight did a professional job. The invoicing was clear, and the payment terms were clear. When an issue or question arose, their project manager reached out and communicated with us right away. ITDelight really got to know our developer here in the US. We communicated by email.
What did you find most impressive about ITDelight?
ITDelight is a small to medium sized team, so when their developer had a question, they were able to pull resources from their team to solve the issues.
Are there any areas ITDelight could improve?
ITDelight could ask more detailed questions to our developer before they perform a task.