IT-Geeks

BACKGROUND

Please describe your company and position.

I am the Head of Direct to Consumer of Be Home, Inc.

Describe what your company does in a single sentence.

Designing beautiful, ethically sourced home goods from around the world for over 15 years.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT-Geeks to accomplish?

• Site Design Work

SOLUTION

How did you find IT-Geeks?

• Online Search
• Shopify Recommended Developers

Why did you select IT-Geeks over others?

• High ratings
• Good value for cost
• Strong Communication

Describe the scope of work in detail. Please include a summary of key deliverables.

Below is the scope of UX changes we needed made to our code within our new Shopify theme. IT-Geeks delivered everything quickly and ahead of time. They are strong communicators and they always ensure the final product is exactly as I wished for before they wrap up their work. They are not afraid to continue to go back and get it perfect before they complete everything. I appreciate that. 

1. Ensure that the top navigation bar remains sticky in the header without converting to the mobile header while scrolling. 
2. The top navigation bar will now smoothly collapse to the mobile header as soon as it can no longer support a single row, providing a more responsive user experience. 
3. The "Four Easy Payments with Shop Pay" section will be relocated below the product description copy block on the product page. 
4. The image thumbnails will be moved to the left side of the main image vertically, aligning with the current theme's layout. 
5. We will incorporate your custom fonts throughout the entire site, following the copy headline and paragraph sizes from your existing site for consistent font usage. 
6. The "Powered by Shopify" attribution in all footers will be removed to create a clean and branded footer design.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Completion of each task as outlined.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered their work quickly and on time. They listened carefully to each of my needs and adjusted with me as necessary.

What was your primary form of communication with IT-Geeks?

Email or Messaging App

What did you find most impressive or unique about this company?

Combination of their string communication skills, ability to work fast, they treat me like I am a priority.

Are there any areas for improvement or something IT-Geeks could have done differently?

None that I can think of. I am very satisfied.

BACKGROUND

Introduce your business and what you do there.
I’m the director of sales and marketing for a company that makes premium health supplements for dogs. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with IT-Geeks?
We hired IT-Geeks to provide us with IT support. 

SOLUTION

What was the scope of their involvement?
IT-Geeks helps us with everything from website maintenance to technical support. They’re only maintaining our website for now, but we might ask them to create a new one.
What is the team composition?
I coordinate with Tom (Account Representative), who has a team behind him. I talk to him directly, and he hands off tasks to his team.
How did you come to work with IT-Geeks?
We found IT-Geeks through Google.
How much have you invested with them?
We’ve spent around $18,000.
What is the status of this engagement?
The engagement started in October 2022, and it’s ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?
We’ve seen a decrease in downtime and an increase in speed. Overall, IT-Geeks has provided us with a perfect experience. They’ve exceeded my expectations.
How did IT-Geeks perform from a project management standpoint?
IT-Geeks delivers tasks on time and within budget, and they communicate well with us. For tools, we use phone calls and emails.
What did you find most impressive about them?
Their communication is their biggest strength.
Are there any areas they could improve?
No, there aren’t any.
Do you have any advice for potential customers?
Treat them as your own IT support team, and all your expectations will be met. 

BACKGROUND

Please describe your company and position.

I am the Partner of a Bicycle Tour Operator

Describe what your company does in a single sentence.

Upscale guided bike tours

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT-Geeks to accomplish?

• Implement site wide improvements
• Improve website functionality

SOLUTION

How did you find IT-Geeks?

• Online Search
• Referral
• Clutch Site

Why did you select IT-Geeks over others?

• High ratings
• Good value for cost

How many teammates from IT-Geeks were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired ITGeeks on a monthly retainer to handle many dozens of small tasks to improve the quality and user experience on our website. This included content updates and coding improvements, that in aggregate would have taken hours of our own time each week.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

There were no specific KPIs other than functional and visual improvements to the website.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We used our own project management tool to delegate and follow up on open tasks.I would say 95% of the tasks were delivered on time, an other were not simply due to unforeseen or additional complexity of the task.

What was your primary form of communication with IT-Geeks?

Email or Messaging App

What did you find most impressive or unique about this company?

ITGeeks has been an incredible partner in enhancing our Shopify website. Their team consistently delivers high-quality work with remarkable speed, ensuring that our site runs smoothly and efficiently. What truly sets ITGeeks apart, however, is their approach to communication. They are not only responsive but also incredibly friendly and easy to work with. This seamless interaction has made managing our website a much more enjoyable and stress-free experience.

Are there any areas for improvement or something IT-Geeks could have done differently?

At this point in time, I cannot say that I fault them on any count.The only improvement suggestion I could make, and that will consistently add value to all retainer customers, is to proactively remind the client if they have unused retainer hours, thereby encouraging the client to use their services all the more.

BACKGROUND

Please describe your company and position.

I am the Co-Founder of Here For You

Describe what your company does in a single sentence.

We sell care packages to people experiencing grief, illness, and injury.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT-Geeks to accomplish?

• Enable custom shopping flows in our eCommerce site
• Build custom product pages
• Various quality of life improvements to the website

SOLUTION

How did you find IT-Geeks?

Shopify Experts

Why did you select IT-Geeks over others?

• High ratings
• Pricing fit our budget

How many teammates from IT-Geeks were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

IT Geeks implemented a fully custom product page template for our e-commerce store. They were able to execute against a visual that I provided that showed the styling that I wanted to see across different elements on the page, and also showing variance in ways that I had intended them to. 
There were some tricky logic involved with the toggling between different thumbnails of images on the product pages, but they were very patient and working with me through these issues, and we were able to resolve all of them.
The final product page is something I'm very happy with, and will be a page that we work with for a long time. We also introduced a distinct shopping flow to our pages which would add Meadowfields to the shoppers experience that would direct them to specific pages after adding something to the cart. 
This was also fairly tricky to implement and took several rounds of edits, but again they were very accommodating, and we were able to execute a really solid solution at the end of the day. 
And finally, they implemented many small fixes to various quality of life snags that we had been experiencing on our website since it had been developed last year. 
This included things like bulleted lists, not appearing correctly on our pages, the hamburger menu, not functioning correctly on mobile, certain elements the original developer had created, would disappear at times. They fixed all of these, and give us certain elements the original developer had created, would disappear at times.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Every single scope we hired them for was delivered exactly as they promised. And being more than a month out since they completed each of these scopes, I can attest to the durability of the solutions they implemented. In fact, the performance of our site has improved over the last month.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We had a dedicated project manager who worked with me across several distinct scopes of work. My project manager was very responsive, and they delivered all solutions within the time frame proposed. The only exception was a particularly complex scope we hired them for, which took a few weeks longer than originally expected, but that was ok as there were several unforeseen technical challenges to work through. 
They did not bill us for the extra time on the project, and the end deliverable was of very high quality. The project manager was very responsive, always replying within a few business hours of my questions and requests.

What was your primary form of communication with IT-Geeks?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their commitment to getting it right. There were a couple of times where I felt like a solution wasn't perfect, but good enough to push live, and they insisted on continuing to iterate on the solution until I was fully happy with the deliverable. That really impressed me.

Are there any areas for improvement or something IT-Geeks could have done differently?

Not at this time. Hiring them was one of the better professional decisions I've made this year.

BACKGROUND

Please describe your company and position.

I am the Owner/founder of Kibbish Vend Venture

Describe what your company does in a single sentence.

E-Commerce

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT-Geeks to accomplish?

• Website Redesign

SOLUTION

How did you find IT-Geeks?

Shopify store experts

Why did you select IT-Geeks over others?

• High ratings
• Close to my geographic location

How many teammates from IT-Geeks were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

I recently had the pleasure of working with IT-Geeks to redesign my ecommerce store on Shopify, and I must say that my experience with them has been absolutely fantastic. From the very first day I contacted them until the launch day on July 11, 2023, IT-Geeks showcased remarkable responsiveness and professionalism.

The team at IT-Geeks is truly top notch. They are highly skilled and possess an in-depth understanding of their craft. I was thoroughly impressed with their knowledge and expertise in the field of web design and development. Their commitment to delivering the best results was evident throughout the entire process. I am extremely pleased with the outcome of my website.

Thanks to IT-Geeks' efforts, my online store now boasts an attractive and visually appealing design. They perfectly captured the essence of my brand and translated it into a captivating online presence. The attention to detail and creativity that went into the redesign is truly commendable.

I would like to give a special shout out to Rahul, Simon, and Tom from the IT-Geeks team. Their dedication, hard work, and excellent communication skills made the entire experience smooth and enjoyable. They were always available to address any questions or concerns I had, and their suggestions and ideas greatly contributed to the success of the project.

In conclusion, I highly recommend IT-Geeks to anyone in need of web design and development services. Their responsiveness, expertise, and commitment to client satisfaction are truly commendable. If you're looking for a team that will go above and beyond to deliver exceptional results, IT-Geeks is the one. Thank you, IT-Geeks team, for your outstanding work. You guys rock!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project with IT-Geeks to redesign my ecommerce store on Shopify yielded several measurable outcomes that clearly demonstrate progress and success. These outcomes include:

1. Increased Website Traffic: Following the website redesign, there was a noticeable increase in the number of visitors to my online store. The revamped design and improved user experience attracted more people to explore the website and engage with its content.
2. Enhanced Conversion Rate: One of the primary goals of the project was to improve the conversion rate and generate more sales. Thanks to the attractive and visually appealing design created by IT-Geeks, the conversion rate witnessed a significant improvement. More visitors were motivated to make purchases, resulting in a higher number of successful transactions.
3. Reduced Bounce Rate: The previous version of my website had a high bounce rate, indicating that visitors were leaving shortly after arriving. However, after the redesign, the bounce rate noticeably decreased. The engaging and user-friendly interface developed by IT-Geeks encouraged visitors to stay longer on the site, explore different pages, and discover more about my products and services.
4. Positive Customer Feedback: Since the launch of the redesigned website, I have received numerous positive feedback and compliments from customers. They have expressed appreciation for the improved aesthetics, ease of navigation, and overall user experience. Positive customer feedback is a strong indicator of the success of the project.
5. Increased Sales and Revenue: Ultimately, the success of an ecommerce store is measured by its ability to generate sales and revenue. Thanks to the revamped website, there was a significant increase in sales and revenue. The improved design, enhanced user experience, and optimized checkout process played a crucial role in driving more conversions and boosting the overall financial performance of the business.

These measurable outcomes clearly demonstrate the progress and success achieved through the project with IT-Geeks. The improved website design led to increased traffic, higher conversion rates, reduced bounce rates, positive customer feedback, and ultimately, a significant increase in sales and revenue.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

IT-Geeks exhibited excellent project management throughout our collaboration. They consistently delivered items on time, ensuring a smooth project timeline. Their responsiveness to my needs was remarkable, promptly addressing any questions or concerns I had.

They actively sought my input and incorporated my ideas into the project. IT-Geeks demonstrated flexibility in accommodating changes without compromising the timeline or quality of work. Their professionalism and organization made the entire experience efficient and impressive.

What was your primary form of communication with IT-Geeks?

Virtual Meeting

What did you find most impressive or unique about this company?

What I found most impressive and unique about IT-Geeks was their unwavering dedication to client satisfaction. Their responsiveness to my needs was outstanding, promptly addressing my questions and concerns. They had a remarkable ability to deliver items on time without compromising quality.

Their team's expertise in web design and development was evident in the visually appealing and engaging website they created. Overall, IT-Geeks' commitment to client satisfaction, exceptional project management, and expertise set them apart from others in their field.

Are there any areas for improvement or something IT-Geeks could have done differently?

IT-Geeks have successfully met my expectations and provided satisfactory services, including the provision of a 30-day support period. Therefore, there are no specific areas for improvement or things they could have done differently, as they have already addressed my needs effectively.

BACKGROUND

Please describe your company and position.

I am the Owner of Thread Rentals

Describe what your company does in a single sentence.

We hire clothing for events such as school balls, weddings, birthdays, etc…

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT-Geeks to accomplish?

• I needed customised buttons to be added to my website 
• Adjusting length, replacing page numbers with a load more button and changing the colours of the buttons added

SOLUTION

How did you find IT-Geeks?

Shopify

Why did you select IT-Geeks over others?

• High ratings
• Pricing fits our budget
• Good value for cost
• Company values aligned
• Clear to the point description. Overall seemed very professional

How many teammates from IT-Geeks were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

I needed the team at IT-GEEKS to change the colour of some buttons I had already on my website - That was done perfectly. I also needed the lengths changed and the buttons rounded. Also done perfectly. I then needed the number of pages on my product pages to be removed and replaced with button which loaded more pieces on the same page. The button was put in custom. The look, the colour and the size of the button as well as how it performed was all done perfectly also.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We are yet to go live with our website so we do not have an outcome as of yet, but I can confidently say that my website looks overall a lot more welcoming

The buttons are a great way for us to link our rebranding colours onto our website. They are also very easy to us and eye catching. We are looking to continue working with IT GEEKS until we have our website up and running 

Currently working towards a more user friendly platform that our customers can easily navigate. We predict the outcome will bring in more traffic as well set us apart from our competitors

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management was awesome! I was given clear details of the job including the cost of the job, the time it was going to take, as well as really great communication from the team. I had Ruby looking after me and she was amazing! There was no blurred lines and I was kept in the loop every step of the way.

Really great customer service! The job was completed on time, all my needs for the website were met and I could not be more happy with the overall experience

What was your primary form of communication with IT-Geeks?

Email or Messaging App

What did you find most impressive or unique about this company?

I found the communication from the team to be incredible- Ruby was so lovely to work with, as well as Rahul. Both were clear with the description of the job, the job was done on time, there was great communication in terms of me checking to see everything went well and that I was happy with the work.

If anything the job was done very fast. The professionalism from IT-GEEKS stood out from other Shopify experts I have worked with

The team is super approachable. I would definitely continue working with IT-GEEKS up until I’m ready to launch our new rebranded website

Are there any areas for improvement or something IT-Geeks could have done differently?

Nope! It was great being able to get the task sent out and be able to sleep while that was getting done (different timezones). The service I received was awesome!

BACKGROUND

Please describe your company and position.

I am the Owner of V Sparkles

Describe what your company does in a single sentence.

We are a clothing business that specializes in princess-inspired dresses for kids and adults.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT-Geeks to accomplish?

• Build my website
• Make my website functional and aesthetically pleasant
• Add reviews from another platform to my new website

SOLUTION

How did you find IT-Geeks?

Online Search

Why did you select IT-Geeks over others?

High ratings

How many teammates from IT-Geeks were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

E-commerce development, Mark displayed solid knowledge of Shopify and delivered a customized online store that perfectly matched my brand's aesthetic. We are now working on another part of the project and I am very pleased with the fast responses and great attention to detail. I am now working with IT-geeks team members in developing my website SEO.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Mark worked on delivering exactly what I had requested, I wanted the website theme to perfectly match my brand's aesthetic and Mark worked with me to make that happen. He explained in detail how things worked and got my website from nothing to a beautiful e-commerce store.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Mark delivered all the work on time and responded to all my needs. I am very pleased with his work ethic and attention to detail and great knowledge of Shopify.

What was your primary form of communication with IT-Geeks?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They are fast to respond to your inquiries, always kind and make sure you are getting exactly what you requested. They have amazing work skills and knowledge of Shopify.

Are there any areas for improvement or something IT-Geeks could have done differently?

Add more reasonably priced SEO services.

BACKGROUND

Please describe your company and position.

I am the Owner

Describe what your company does in a single sentence.

Our company is a luxury streetwear company for both men and women, specializing in curating the most authentic and exclusive footwear and apparel.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT-Geeks to accomplish?

• Create an ecommerce site that integrates with our brick and mortar locations

SOLUTION

How did you find IT-Geeks?

Shopify Recommended

Why did you select IT-Geeks over others?

• High ratings
• Pricing fit our budget

Describe the scope of work in detail. Please include a summary of key deliverables.

To start, our industry and instore processes were very difficult to put into an online store as there are many moving parts to making the site work efficiently with our instore volume. We asked IT Geeks to create a site for us that looked very luxurious as presentation in the luxury, high end market is everything. 

This project took longer than expected mainly because we, as the customer, didn't realize the scope of the website and how many moving parts would have to be incorporated into the ecommerce site.

Rob, our project manager, was able to deliver all of our requests as asked and if there were any troubles or parts his team and him weren't able to complete, he would suggest other options and work arounds. This was very helpful as we see ecommerce only growing and needed this site to be a staple for our business. We are putting the finishing touches on the site now and hoping to launch next week. 

We appreciated IT Geeks patience as we didn't have prior designs, rather, examples of what we wanted. They were able to take these examples of apply it to the site they created for us and it has ended up looking great.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• We've received great feedback from friends and family and expect this to carry when we launch to the public. This included the visual design of the website and also the functionality of it which was the most difficult part of the process.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

This project took longer than expected but I do not attribute this to IT Geeks completely. As a company, we only had a very rough last website and nothing to go off of. Since this was our first official site it took time to critique what we wanted for the design of it. Despite corresponding regularly, we weren't in a rush to get it done as we wanted the site to be quality, with minimal major changes after launch. It was only at some points where there was slight miscommunication and time delay on the changes we requested but this was minimal and did not knock us off course.

What was your primary form of communication with IT-Geeks?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We found their ability to make edits to the back end of Shopify most impressive as sometimes we would ask for specific design or functionality elements that we weren't sure possible. They were able to find workarounds or direct changes to ensure we were satisfied with the work they had done.

Are there any areas for improvement or something IT-Geeks could have done differently?

At the beginning of the project, at some points, we would have to wait until the next morning to see the submitted changes even if they were minor and if the changes weren't 100% we would have to critique after they were made which would extend that change to a two day affair.

BACKGROUND

Please describe your company and position.

I am the Graphic Designer of (a/an) Retail

Describe what your company does in a single sentence.

A modest clothing company that sells beautifully designs online and in store.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT-Geeks to accomplish?

• Update Website
• Get a new affiliate program started

SOLUTION

How did you find IT-Geeks?

Online Search

Why did you select IT-Geeks over others?

• High ratings
• Good value for cost

What was the size of IT-Geeks’s team?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

We were going through a rebrand and wanted to update our website as well as update our affiliate program. We love how it has turned out and can't wait to launch.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The overall look and feel of the website is consistent with our new rebrand. We have a really great affiliate program setup and we are thrilled with the results. Rob was so attentive and helpful throughout the whole process.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Rob was very quick to respond and made edits and changes very fast. He was always available to hop on a call to discuss changes or training and took feedback very well.

What was your primary form of communication with IT-Geeks?

• Virtual Meeting
• Email
• Messaging App

What did you find most impressive or unique about this company?

I was very impressed with Rob and the way that he handled communication. It was a very unique experience, and they were happy to walk me through anything or hop on a call to make sure we were aligned with the new changes that we needed made.

Are there any areas for improvement or something IT-Geeks could have done differently?

At this time I don't have any improvements that could come to mind.

BACKGROUND

Please describe your company and your position there.

My company, SHRUBPITS sells packaged ground specialty coffee blends via online store and I am a managing member.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IT-Geeks?

We needed an online shop to be set up and reached out to IT-Geeks regarding the same.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were looking for experienced Shopify freelancers to set up our e-commerce online Shopify store the right way. So, we decided on selecting this vendor.

Describe the project in detail and walk through the stages of the project.

The project involves defining shop themes, rewards integration, and wholesale integration.

How many resources from the vendor's team worked with you, and what were their positions?

I do know the Project Manager, Mark whom I work with closely regarding the online shop setup requirements but not his developers under his team.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Yes, the team led by the project manager, Mark has successfully integrated the rewards and wholesale functionality which are the important part of the requirements.

How effective was the workflow between your team and theirs?

The project manager has properly communicated with me via phone, WhatsApp, and Basecamp messages. They were very prompt and competent in delivering the requirements.

What did you find most impressive or unique about this company?

I am very impressed with the standard and quality the company delivers when it comes to online shop setups based on requirements and suggested workarounds.

Are there any areas for improvement or something they could have done differently?

The entire setup may have been done a little faster or earlier but I understand that when the project implementation started, it fell into the holiday months which delayed the actual duration of this project. Otherwise, this project would have been finished early than expected.