Irazu Labs

BACKGROUND

Please describe your company and position.

I am the CEO of Socialdesk

Describe what your company does in a single sentence.

Socialdesk is a messaging platform that centralizes business communication with customers and internal teams in one place.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Irazu Labs to accomplish?

• UI design and development of the auth flow
• UI design and development of the message composition feature
• UI design and development of the contacts feature
• UI design and development of the conversation notes feature
• UI design and development of the conversation routing feature

SOLUTION

How did you find Irazu Labs?

Referral

Why did you select Irazu Labs over others?

• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Irazu Labs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Irazú supported us in the UX design and development of Socialdesk’s mobile application. Their scope of work included user experience research, user flows, wireframes, and the frontend development of the mobile app, integrating it with our existing backend and APIs. Key deliverables included a fully functional mobile application, UX documentation, and support during testing and launch.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project was delivered in clearly defined stages, with the scope divided into application modules. For each module, Irazú led the UX definition, aligning on user flows and experience before moving into development. This phased approach allowed us to review progress continuously, validate each deliverable, and ensure that every module was completed and approved before advancing to the next one.

Technical quality

Describe their project management. Did they deliver items on time? How did they respond to your needs?

“Irazú managed the project in a structured and transparent way, working in clearly defined stages with regular check-ins and deliverables. They consistently delivered items on time, were responsive to feedback, and adapted quickly to changes or new requirements as the project evolved.

What was your primary form of communication with Irazu Labs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was their ability to break down a complex product into clear, manageable modules and guide us through the UX process step by step. Their collaborative approach, clarity in communication, and strong ownership of deliverables made the project easy to manage and trust.

Are there any areas for improvement or something Irazu Labs could have done differently?

There were no major issues. Any adjustments needed were handled professionally and communicated clearly throughout the project.