iQuest s.r.o.

BACKGROUND

I am the Co-Owner & Project Manager of AMCA, spol. s r. o.

AMCA (Academic and Medical Conference Agency) is a Prague-based professional conference organizer founded in 2005. We organize international academic, scientific and medical conferences, mainly for Czech universities and research institutions. Our services cover the whole event, from registration, abstract management and accommodation to venue, logistics and on-site management.

OPPORTUNITY / CHALLENGE

• Replace our outdated registration system with a modern, flexible conference management platform
• Let us set up registration forms, fees and deadlines for each event without a developer’s help
• Provide long-term maintenance, support and new features as our events grow
• Manage abstract submission, peer review, payments and invoicing in one system

SOLUTION

Online Search

• Close to my geographic location
• Great culture fit
• Referred to me
• Company values aligned

2-5 Employees

iQuest rebuilt our conference registration system from scratch in Ruby on Rails and has been developing and maintaining it for more than 10 years. The system now supports all of our events, from small workshops to international conferences with 2,500 participants. Key deliverables include:

• Configurable registration forms for each event, with our own categories, fees and deadlines, set up without developer help
• A single participant account for registering to multiple events, including group registrations
• Bookings for accommodation, social events, meals and accompanying persons
• Online card payments, bank transfer matching via bank statement import, and automatic invoices and vouchers
• Abstract and full-paper submission with multi-stage peer review
• Data exports for organizing and program committees, and limited admin access for our clients
• Czech and English versions of the system
• Ongoing maintenance, support and continuous development of new features

RESULTS & FEEDBACK

• The system has supported more than 300 events since 2015, from small workshops to large international congresses
• It reliably handled EuropaCat 2023, with around 2,500 participants, including registrations, payments and abstracts
• We now set up registration for a new event ourselves, without any developer involvement, which saves time and cost on every event
• Bank statement import and automatic invoicing have largely eliminated manual payment matching
• New features requested for specific events are typically delivered quickly and work reliably
• More than 10 years of stable operation and continuous development

What we value most is that they don’t wait for a perfect brief. We usually don’t have time to write detailed specifications, so we give them a rough idea and they fill in the gaps, propose a solution and deliver it. They are reliable with deadlines and respond quickly whenever we need something urgent.

Email or Messaging App

• A partner mindset: they think about our goals, not just the task in front of them
• Deep understanding of the conference business, built over more than 10 years of cooperation
• Precise, reliable work that holds up under the pressure of live events
• A proactive approach: they propose solutions instead of waiting for instructions

Not much. If anything, more user documentation for new features would help, especially when we train new colleagues. This is minor, though, and they always help when we ask or make a mistake..

BACKGROUND

Please describe your company and position.

I am the Transport of Bakker s.r.o.

Describe what your company does in a single sentence.

transport

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire iQuest s.r.o. to accomplish?

• Vytvoření plánovacího systému logistiky

SOLUTION

Describe the scope of work in detail. Please include a summary of key deliverables.

Centralized overview of all planned and ongoing transports. Efficient planning and allocation of transport orders to carriers. Management of loading and unloading dates, times and locations. Overview of transport capacities and carrier availability. Monitoring of transport status and delivery progress. Improved communication and information sharing between transport planners and other departments. Better overview of transport costs and performance.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

- Reduced time spent on daily transport planning and administration.

- Improved overview of all planned and ongoing transports.

- Reduced manual data entry and fewer errors. 

- Faster access to transport information and order status.

 - Improved communication and coordination between transport planners and carriers.

 - Better control over transport costs and carrier performance. The overall goal is to increase the efficiency of our transport department, save time, reduce administrative workload and improve the accuracy and transparency of transport planning. We will continue monitoring these improvements and evaluating the system's impact on our daily operations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

not aware

What was your primary form of communication with iQuest s.r.o.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

.

Are there any areas for improvement or something iQuest s.r.o. could have done differently?

There are a few areas where improvements could be made. Sometimes it was difficult to reach the support team by phone, especially when contacting the on-call person. Additionally, as a company without extensive in-house IT knowledge, we sometimes found the prices for certain tasks relatively high, especially for changes or requests that appeared simple from our perspective. 

We would appreciate better availability of technical support and more transparent pricing, with clearer explanations of the time and costs involved in individual tasks. Overall, these are areas for improvement rather than major issues with the cooperation.

BACKGROUND

Please describe your company and position.

I am the group manager of BUTY hudební skupina

Describe what your company does in a single sentence.

Agency services, representation of artists and bands, management

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire iQuest s.r.o. to accomplish?

• BUTY – New Website for the Music Band

SOLUTION

How did you find iQuest s.r.o.?

Referral

Why did you select iQuest s.r.o. over others?

High ratings

How many teammates from iQuest s.r.o. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Their team created a new website for the band BUTY (buty.cz), successfully blending modern technical solutions with the band’s unique, unmistakable character. We truly appreciate the professional, accommodating, and—above all—human approach of the entire team. They listened carefully to our vision, understood it perfectly, and translated it into a functional final product. At the same time, they contributed their own ideas and expert recommendations that further elevated the project. They did an excellent job of adapting the band’s distinct visual identity into a modern, clear, and user-friendly website. Throughout the process, communication was fast, transparent, and reliable.
The result is a visually striking, fast, intuitive, and highly usable website that is also easy for us to manage and update. This is crucial for us, as we need to regularly add concert dates, news, and other information for our fans. Another major benefit is that our collaboration didn’t end with the website launch; we can continue to rely on the iQuest team for prompt, helpful, and dependable technical support. It is clear that they are genuinely committed to the quality of the final product and the long-term satisfaction of their clients. We can wholeheartedly recommend iQuest to anyone seeking a reliable, creative, and professional partner for website creation or the development of digital solutions.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project was completed according to the agreed-upon schedule and within the established budget. The result is a fully functional, fast, and responsive website—buty.cz—which is easy to navigate on both desktop and mobile devices, allowing us to update concert listings, news, and other content easily and without unnecessary delays. Website management has been significantly simplified, and the time required to publish up-to-date information has been reduced. At the same time, the new site better showcases the band, its distinctive visual identity, and its live performances, while making it easier for visitors to access key information. While we do not have precise data regarding changes in traffic, we consider the website’s reliable performance, ease of management, and the very positive feedback from users to be a clear success.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was highly professional, transparent, and reliable throughout the entire process. The individual project phases were well-planned, agreed-upon deadlines were met, and the final website was completed on time and in line with our vision. The iQuest team responded to our requests and feedback quickly, helpfully, and constructively. They listened attentively, accurately understood our needs, and translated them into a functional solution. Furthermore, they contributed their own expert suggestions, which further enhanced the final website. Communication was seamless, and throughout our collaboration, we felt confident that the project was in good hands.

What was your primary form of communication with iQuest s.r.o.?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

What impressed us about iQuest s.r.o. was their high-level technical expertise and an individualized approach. Rather than offering a one-size-fits-all solution, they took the time to truly understand the character and distinct personality of the band BUTY, as well as our specific needs. The result is a website that is modern, functional, and easy to navigate, yet retains a unique atmosphere that authentically captures the essence of the band. Their helpfulness, reliability, and genuine commitment to the outcome were also exceptional. It was clear that their goal wasn't just to complete a project, but to create a website that we would be happy with for the long term.

We are extremely satisfied with both the result and the entire collaboration, and we highly recommend iQuest.

Are there any areas for improvement or something iQuest s.r.o. could have done differently?

Throughout our collaboration, we did not encounter any areas that required improvement. The project was handled professionally, communication was prompt and accommodating, deadlines were met, and the final solution aligned with our expectations. We are very satisfied with both the collaboration and the final outcome, and there is nothing significant we would change.

BACKGROUND

Introduce your business and what you do there.

I’m the HR manager of Meridiem CentrPéče s.r.o., a home with a special regime caring for seniors with dementia or Alzheimer’s disease.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire iQuest s.r.o. to accomplish for Meridiem CentrPéče s.r.o.?

We needed iQuest s.r.o. to develop an application for monitoring actions performed by employees with our clients within the framework of direct care. The application needed to run on mobile phones with Android OS and be managed via a web browser.

SOLUTION

What was the scope of their involvement?

iQuest s.r.o. provided us with the entire turnkey development of the application. They were in charge of project management, communication with key employees in our company, and managing project workshops where the application design (frontend) was created. They also collected functional requirements from specific employees caring for our clients. Within the framework of the deployed application, they provided the change management process and new releases of the application. They still manage the application for us to this day.

What is the team composition?

We worked with 6-10 members of iQuest s.r.o.’s team.

How did you come to work with iQuest s.r.o.?

iQuest s.r.o. was referred to me. I chose them because their pricing fit our budget, they were referred to me, and their company values aligned with ours.

How much have you invested with them?

We spent around $200,000 to $999,999.

What is the status of this engagement?

We worked together from January 2021–October 2023.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

iQuest s.r.o.’s application reduced the time of administrative tasks for employees and improved their control over work efficiency. All of our employees were satisfied.

How did iQuest s.r.o. perform from a project management standpoint?

iQuest s.r.o. delivered on time. We communicated via in-person and virtual meetings.

What did you find most impressive about them?

iQuest s.r.o.’s professional approach, knowledge of our environment and our needs, and prompt resolution of our change requests were impressive.

Are there any areas they could improve?

No, there weren’t any.

BACKGROUND

Please describe your company and position.

I am the IT Manager at a university

Describe what your company does in a single sentence.

Higher education services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire iQuest s.r.o. to accomplish?

• Develop a complex study (ERP) system for our unviersity.

SOLUTION

How did you find iQuest s.r.o.?

Online Search

Why did you select iQuest s.r.o. over others?

• Close to my geographic location
• Pricing fit our budget
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Complex ERP system for a university covering the whole lifecycle from study candidates to successful graduates.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Not measured in sufficient structure and maturity.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project was so complex that it is very hard to assess meeting deadlines fairly. The effort was there for sure.

What was your primary form of communication with iQuest s.r.o.?

Virtual Meeting

What did you find most impressive or unique about this company?

Their always positive approach, flexibility, sometimes solution itself.

Are there any areas for improvement or something iQuest s.r.o. could have done differently?

More structured approach, better documentation and ordlerly "bookeeping".

BACKGROUND

Please describe your company and position.

I am the sales director of a baby food company

Describe what your company does in a single sentence.

baby food and care

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire iQuest s.r.o. to accomplish?

• CRM for reps

SOLUTION

How did you find iQuest s.r.o.?

Online Search

Why did you select iQuest s.r.o. over others?

• Close to my geographic location
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from iQuest s.r.o. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

complete CRM

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

tailor made CRM, effecient field visit

Describe their project management. Did they deliver items on time? How did they respond to your needs?

everyhing on time

What was your primary form of communication with iQuest s.r.o.?

In-Person Meeting

What did you find most impressive or unique about this company?

We have been working with iQuest for many years on the development and continuous improvement of our CRM solution for our field sales organization. What I appreciate most is that they do not approach the cooperation simply as a software supplier. 

Over the years, they have developed a very good understanding of our business processes and needs and are able to translate them into practical solutions that work well in our day-to-day operations. The cooperation is straightforward, flexible and open. We also highly value the continuity of their team and their ability to support and further develop the solution as our requirements evolve.

After many years of working together, I see iQuest as a trusted partner who knows our business and understands what we really need. For me, that is what makes a long-term partnership truly valuable.

Are there any areas for improvement or something iQuest s.r.o. could have done differently?

no

BACKGROUND

Introduce your business and what you do there.

I’m the sales manager of Klemon Mode s.r.o., a fashion producer.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with iQuest s.r.o.?

We needed help with the development of a custom B2B web application designed to streamline and automate the complete order management process between customers and the production department.

SOLUTION

What was the scope of their involvement?

iQuest s.r.o. has developed a custom B2B web application tailored to our requirements for order entry and production order processing. The platform enables business customers to create and submit orders through an intuitive online interface while providing efficient tools for order tracking, validation, planning, and production processing. The system centralizes all order-related information, improves communication between stakeholders, reduces manual administrative work, and increases process transparency.iQuest s.r.o. has successfully implemented all requested features and accommodated additional modifications as our requirements have evolved. Their services cover the entire project lifecycle, including development, testing, deployment to the production server, and ongoing maintenance and enhancements after launch.Regarding features, the web application includes personalized offerings for different customer groups, ensuring that users have access to relevant products and pricing conditions. Another important feature is the ability to perform bulk database imports, which simplifies the management and updating of large volumes of data.

What is the team composition?

We work with 2–5 teammates from iQuest s.r.o.

How did you come to work with iQuest s.r.o.?

We found iQuest s.r.o. through a referral. We chose them over other options because of their high ratings.

What is the status of this engagement?

We started working with iQuest s.r.o. in November 2012, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The success of the project is demonstrated by the application's continued daily use in our business operations and the positive experience of our users. Since its deployment, the platform has successfully processed more than 200,000 orders, proving its reliability, scalability, and value to our business.The application has significantly improved the ordering process for both customers and internal teams. Customers benefit from faster and clearer order entry, while the production department receives structured and process-ready order data. Most importantly, the system has virtually eliminated errors and incomplete order submissions, resulting in greater efficiency and a smoother overall workflow.

How did iQuest s.r.o. perform from a project management standpoint?

Project management has been smooth and professional. Communication is clear, deadlines are met, and the team responds efficiently to additional requirements throughout the project. We communicate via email and messaging apps.

What did you find most impressive about them?

The most impressive aspect of iQuest s.r.o. is their ability to deliver exactly what we need and adapt the solution as our requirements evolve throughout the project.

Are there any areas they could improve?

I don’t think there’s anything they can improve.

BACKGROUND

I am the jednatel of smart work system s.r.o.

Software od firmy pro firmy, který nabízí přehledné řízení firem, jejich projektů, správu cashflow, harmonogram, správu dat, CRM systém, skladovou evidenci a mzdovou evidenci. Vše přehledně a jednodušše na jednou místě. 

OPPORTUNITY / CHALLENGE

• Vývoj a úpravy v softwaru

SOLUTION

Online Search

• High ratings
• Pricing fit our budget
• Company values aligned

2-5 Employees

Vývoj a rozvoj softwaru, správa úložistě, bezpečnost. 

RESULTS & FEEDBACK

Na Smart Work Systemu pracujeme od roku 2010, se společností i Quest od roku 2016. Systém rozvíjíme průběžně podle podnětů jeho uživatelů a každý zákazník dostává vlastní instanci. 

Vše v pořádku, skvělá spolupráce.

In-Person Meeting

Celkový přístup, profesionalita.

Jsme spokojení.