Intuz

BACKGROUND

Please describe your company.

We are a marketing and communications consultancy based in London.

What is your role and responsibilities?

I work within business development and project management for our clients. 

OPPORTUNITY / CHALLENGE

What was your goal for working with Intuz?

We do marketing and communications on behalf of our clients, which involves a whole range of deliverables that we produce. We help with the brand and the strategy, and then when we move onto offline deliverables. With offline deliverables, we work with different agencies. 

SOLUTION

Please describe the scope of their work.

Their services are all website-related currently, they provide primarily development as in the programming of the website but no design. We do all of the strategy and design here. We provide final PSP files to a programmer, so we just needed somebody who could literally follow our designs and do the best programming for the websites.

After they do the programming for us, they also help us out in different aspects related to digital work. For example, they help with hosting. They’ve set up our hosting service, and help us out when I need additional technical help, which I’m not able to do myself. On top of that, when we have other technical questions outside of the scope of the project, they’ve happily done that at no charge.

What was your process for selecting Intuz with which to work?

In terms of digital deliverables like websites or other digital projects, we used a partner within the U.K., a London-based IT [information technology] firm who were initially fine, but they weren’t as responsive and dedicated to the work as time went on. So, I had a look around for a new vendor, and I found Intuz online. I must have looked at 20 or 30 companies, and spoke to a few of them. I was looking for a digital partner, and I looked for agencies in the U.K., India, and Eastern Europe.

Intuz were able to answer all of my questions to my satisfaction. They are also cost effective. I initially gave them a small project, which was seamless, so I started using them for more projects. We’ve worked them for a couple of years now, and we’ve found them to be a very responsive agency. Their knowledge in the digital space seems to be very strong, especially on projects we’ve used them for so far. It’s very good.

Can you provide a ballpark dollar figure for the size of the work that they’ve done for you?

An average project for us would work out to be about $10,000 to $15,000. 

RESULTS & FEEDBACK

What were the results of the project?

The work is ongoing. I’m using them for all my digital work right now. I even transferred some of my existing work with my old partner to them as well, where it made sense.

Do you have any statistics or metrics to track improvement from the project?

Up to now, I’ve had no issues with what they’ve done in terms of programming, account management, and their cost. I have two main things to gauge a supplier by. One is their responsiveness; whether they’re able to resolve an urgent matter within an hour or two. The second part is the cost: how they are pricing their projects upfront with us. As the project develops, obviously, there will be changes to the structure and content, and sometimes agencies tend to take advantage of that process and drive up the budget. To their credit, Intuz has stuck to their original quote when possible. They’ve satisfied me on that element as well.

Is there anything unique about them that really makes them stand out, compared to other companies?

They have the main assets I need in my digital partners, which are expertise and good pricing.

Looking back on the work so far, is there any area that you think they could improve upon or something that you might do differently?

No. They’re based in India, and if they had an office in the U.K., that might make it better. However, this isn’t necessary because remote work is convenient with modern technology.

BACKGROUND

We produced a quarterly journal in print for more than 20 years and some books. Since 2012, we have changed our work focus onto digital editions of individual articles, new book titles, and anthologies.

Located in Santa Fe, N.M., our company consists mainly of an editorial board and we have longstanding business relations with our selected printer, fulfillment and storage company, and distributors.

Our publications are sold internationally, including some translations. Our works focus on Asian culture. As founder and editor-in-chief, I am responsible for what we publish and the results. We continue to print, but the majority of our business is driven through our website.

OPPORTUNITY / CHALLENGE

As with other publishers and those in this industry, we had to adjust to the new technologies and marketing methods. By far our most difficult problem has been establishing a solid business relationship with a quality website developer.

We've worked with some and lost thousands of dollars in investment and time, plus lost much of our business credibility. We're starting to turn everything around by finally finding Intuz for our website development and support.

SOLUTION

We've had a few major barriers that were strangling our business. One involved the lack of knowledge among website developers to provide a reliable way to sell and deliver individual articles to customers. Perhaps of more importance was finding a group that was honest when it came to their own level of skills and sincere in their effort to be professionally responsible and dedicated as an integral part of our own business.

RESULTS & FEEDBACK

When we found Intuz, we finally found a truly professional company to work with. They found solutions for our complicated technical problems, especially regarding delivery of digital products and combining two websites into one (books with periodical).

Work included a customized shopping cart and shipping. While other developers drained our finances without anything to show, working with Intuz allowed us to grow thanks to their fair pricing and quality work that met our desired design and function in the website.

We've worked on website projects for some years now with Intuz, and I like the fact that they are so reliable. They are there when you need them with any technical support, or just regular questions that come up as a result of customer queries or ideas for future development.

BACKGROUND

Please describe your company.

You could say I’m in online marketing including Web development, social media, and anything related to being online, SEO [search engine optimization], and that sort of thing.

What is your role and responsibilities?

I’m not a development firm. I’m a business owner and I’m a consultant. I do Web consulting and in the mobile wireless industry as well as anything related to being online. 

OPPORTUNITY / CHALLENGE

What was your goal for working with Intuz?

I’ve outsourced some of my client work to Intuz. I need extra help with projects when I’m busy or can’t handle certain elements of the project.

SOLUTION

Please describe the scope of their work.           

They provide website development and Web application development.

What was your process for selecting Intuz with which to work?

Originally, I found them through a colleague who had a Web development company [and] who outsourced some of his work. At the time, he suggested them to me for a client I was working with in Los Angeles.

I did a pre-interview with the man running the company. I decided to test them. I gave them one project and they did an excellent job. It was a project for a church that I was working on. Beside the actual job itself, they were very personable, very timely in delivering the items that I needed delivered, and my clients were really happy with the work that were done. After that, I started sending most of my work to them. Currently, I send about 90 percent of the work that I have to Intuz.

Can you provide a ballpark dollar figure for the size of the work that they’ve done for you?

It runs the gamut from your basic informational site to something complex that requires upward of $10,000 or more. 

When was the project completed?

I have been with them since 2008 with no plans to stop. It is ongoing. You never know with changes and all of that, but they have not given me a single reason to stop.

RESULTS & FEEDBACK

What were the results of the project?

I’m very picky about deliveries and having things done on time, and they’ve always been very good with that. The coding is excellent as well.

Do you have any statistics or metrics to track improvement from the project?

The only metric is keeping my end client satisfied. They have always been successful in this regard.

Is there anything unique about them that really makes them stand out, compared to other companies?

I have dealt with numerous other Web development folks and I’m comfortable with the team at Intuz. They make you feel welcome when you call. The customer support is on target. When you contact them, they get back to you in a timely fashion even for trivial questions. Because you’re their client, they consider your question important and they get back to you pretty much right away. They always have a backup person to take care of your support questions if someone is away. I have good interactions through the years.

Looking back on the work so far, is there any area that you think they could improve upon or something that you might do differently?

I don’t have anything bad to say about the company. They make me look good and that’s appreciated.

BACKGROUND

We are online company that sells cabinetry across the United States.

OPPORTUNITY / CHALLENGE

Our website is very complex and completely unique in the functionality. We hired Intuz since our internal team couldn't handle such a difficult project.

SOLUTION

I did a lot of research to find the perfect company for our project, and I'm really happy I have found and hired Intuz. Every time I had additional things to be added to our website, no matter how complex, Intuz Company has always delivered .

It seems like there is nothing this company can't do . I'm very excited to have them working for us. They play a big part in our success. 

RESULTS & FEEDBACK

They always deliver and it seems they have a big team of highly skilled workers. As we are continuously improving our website and add more complex systems, Intuz is the company that we rely on to move us forward. We are always satisfied with their solution.

Our relationship started in 2012 and is continuing because we love to work with them and we feel like they are part of the team. I would recommend Intuz to everybody that needs a solid company that will always deliver, no matter how big and complex the project is.

BACKGROUND

Please describe your company.

We buy cars, boats, motorcycles, and vehicles from auctions in the United States and send them all around the world.

What is your role and responsibilities?

I am the president. 

OPPORTUNITY / CHALLENGE

What was your goal for working with Intuz?

Our goal was to make something useful that we could be proud to showcase. We needed our website to be user friendly and attractive. It’s not easy to build an online auction website because everything constantly changes, so it’s a lot of work. 

SOLUTION

Please describe the scope of their work.

They did all of the website design and development from A to Z. I told them my plan, dream, and goal two years ago, and we’ve been working on this ever project since.

What was your process for selecting Intuz with which to work?

I found them online. I did a lot of research before choosing them. I’m not sure exactly what I did because it was two years ago, but I did a lot of research and made a conclusion to hire this company.

Can you provide a ballpark dollar figure for the size of the work that they’ve done for you?

I cannot put a work-hour figure on this project because it’s huge. I think they do more than they’re supposed to do. It’s been a large, very important investment for our company. 

RESULTS & FEEDBACK

What were the results of the project?

This was one big project with one cost, but we’ll be working together for a long time as we grow. When there are issues, they come back to fix it, and we work together.

Do you have any statistics or metrics to track improvement from the project?

I have no formal metrics to share.

Is there anything unique about them that really makes them stand out, compared to other companies?

I can trust them. I’ve tried so many companies before, and we always have an extra bill or something goes wrong or unexpected.

Looking back on the work so far, is there any area that you think they could improve upon or something that you might do differently?

No. What I wanted was very new for so many Web designers. We had a growing period where we needed time to adjust and hit the target, but they were willing to try and they succeeded.

BACKGROUND

Please describe your company.

I have two companies. One is a hidden dog fence company. It is a normal contractor company with trucks that go to different houses and properties around the surrounding counties, perform work on the properties, and return to the office. We have software needs, sales needs, and all normal contractor business needs. About 12 people work for that company.

I also own Geonet Pages, which is a website design and internet marketing company. That company has four employees. It’s a smaller entity. That’s the company I’ve used Intuz for more, but anything software or website-wise that my hidden fence company needs, they do as well.

What is your role and responsibilities?

I am the owner of both firms.

OPPORTUNITY / CHALLENGE

What was your goal for working with Intuz?

It is widely varied, I have used them for five years. Any digital need whatsoever, they’re able to manage. Even though I have full-time people here, a webmaster in my own office, they provide higher end and more difficult jobs since they don’t have a top end limit to their work. Anything that I bring them, they can replicate. I can show them another website, anywhere, any type, and they can show me something pretty parallel.

Everything I’ve ever gone to them with and said, I have a customer who wants X, they’ve either been able to show me a working mockup or model, or something they’ve already done like it in service. They make it very easy.

Also, they’re good with timing, with costs, and [they're] fair. When there are problems and, frankly, there are always problems. They act like my partner rather than my contractor, and never try to upcharge me. They go out of their way not to upcharge me when there are problems, even if they are my own fault.

SOLUTION

Please describe their work in more detail.

Anything that I bring them, they can replicate. I can show them another website, anywhere, any type, and they can show me something pretty parallel.

Everything I’ve ever gone to them with and said, I have a customer who wants X, they’ve either been able to show me a working mockup or model, or something they’ve already done like it in service. They make it very easy. 

What was your process for selecting Intuz with which to work?

Oddly enough, about five years ago, I had a need for massive volume. My manufacturer is Pet Stop, they have about 200 dealers just like me around the country. I had the need to expand quickly and manage a lot of websites. At one point, I was managing almost 100 websites for Pet Stop. In order to do that, I inquired with 15 different companies in India. I placed orders, including spending up to $1,000 with maybe eight to 10 different firms to test.

I paid attention to who was responsive, I paid attention to who did better work. In the end, the only company that I ended up sticking with is Intuz. They have earned my business in the first place, and repeat business since then. They absolutely understand how you earn repeat business. It is not about making money on one job.

Can you provide a ballpark dollar figure for the size of the work that they’ve done for you?

After about four months of working with them, I’ve gone on monthly billing. I just assign work with open-ended billing. They are very fair with that. I have one software project that is costing about $75,000.

RESULTS & FEEDBACK

Is there anything unique about them that really makes them stand out, compared to other companies?

The software program called Fast, which is in use by about 15 different companies now in the country is unique. It’s a wonderful program. It is extremely detailed, extremely specific, and just very extensive, but it works flawlessly for all of us. It’s wonderful.

Also, they’re good with timing, with costs, and fair. When there are problems, and frankly there are always problems, they act like my partner rather than my contractor, and never try to upcharge me. They go out of their way not to upcharge me when there are problems, even if they are my own fault.

Looking back on the work so far, is there any area that you think they could improve upon or something that you might do differently?

The language barrier is simply always part of the game. They do understand English and we work fine, but different members of the staff that you go through, you’ll have some issues. I understand that to be 50 percent my fault, but these are good people. When there is the occasional lack of clarity, it gets resolved quickly.

BACKGROUND

Please describe your company.

My app is a training app to teach people how to improve their pelvic muscle function, both male and female. People generally stay on our site about 10 minutes. We’ve just converted from a $2.99 download to a free app. 

What is your role and responsibilities?

I am a medical doctor and had the idea to create an app to help people.

OPPORTUNITY / CHALLENGE

What was your goal for working with Intuz?

Our goal was to produce a good working app because there is always a risk when you work with a foreign company, but they did a good job.

SOLUTION

Please describe the scope of their work.

Just development and design.

What was your process for selecting Intuz with which to work?

I simply went online and chose a company at random.

Can you provide a ballpark dollar figure for the size of the work that they’ve done for you?

The total cost was less than $10,000.

RESULTS & FEEDBACK

What were the results of the project?

They produced the app successfully and were responsive. They listened to my instructions and were honest and transparent.

Do you have any statistics or metrics to track improvement from the project?

We have had some success with downloads and it is fully functional. I consider this project to be a success.

Is there anything unique about them that really makes them stand out, compared to other companies?

They stand out as a strong foreign firm. They seemed more competent than most other Indian firms. They had acceptable English. Overall, I had no complaints.

Looking back on the work so far, is there any area that you think they could improve upon or something that you might do differently?

Nothing major that I can note.

BACKGROUND

Please describe your company and position.

I am the co Owner of Man Cave Grooming Lounge

Describe what your company does in a single sentence.

Men’s grooming services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Intuz to accomplish?

• Website Maintenance
• Website Maintenance

SOLUTION

How did you find Intuz?

Online Search

Why did you select Intuz over others?

Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

Debugging and problemsolving in the CPanel.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our website was able to function effectively.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, they communicated and delivered ontime services.

What was your primary form of communication with Intuz?

Email or Messaging App

What did you find most impressive or unique about this company?

Intuz has great quality, customer service, and timeliness in execution.

Are there any areas for improvement or something Intuz could have done differently?

None at this time.

BACKGROUND

Please describe your company and position.

I am the OWNER of UNI-TEX.DK

Describe what your company does in a single sentence.

PRIVAT LABEL PRODUCTION IN HOMETEXTILES

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Intuz to accomplish?

• NEW WEBSITE

SOLUTION

How did you find Intuz?

FRIEND

Why did you select Intuz over others?

Good value for cost

How many teammates from Intuz were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

NEW WEBSITE DEVELOPMENT 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

NEW SITE

Describe their project management. Did they deliver items on time? How did they respond to your needs?

EVERYTHING WENT SMOOTHLY AND PROFESSIONALLY

What was your primary form of communication with Intuz?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

EASY TO CONTACT AND QUICK RESPONSE

Are there any areas for improvement or something Intuz could have done differently?

MORE PROACTIVE DEVELOPMENT COULD BE AN AREA OF DEVELOPMENT