Intuz

BACKGROUND

Introduce your business and what you do there.

I’m the founder and COO of a home health agency. We send clinicians to patients’ homes to treat them, including nurses, physical therapists, and occupational therapists.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Intuz?

We needed support for our back office with digital and AI transformation.

SOLUTION

What was the scope of their involvement?

Intuz has been building multiple solutions that support our back office with AI tools. For example, we have a receptionist who is a voice AI agent. We also have a fax reader agent. Intuz has built multiple custom AI agents for us.

Initially, we had a discovery call to discuss what we were trying to build. I have a technical background, so I was able to describe the architecture I had in mind. Intuz went to the drawing board and looked at their resources to see if they had proper availability. Then, they provided me with a quote, and we had a few back-and-forth negotiations around the quote.

We’ve defined the scope, and as with any other tech project, we’ve found new areas where we can work together. We’re expanding the scope.

Intuz uses PyTorch, pandas, AWS, and Amazon Bedrock. For the voice agent, we use a company called Resemble AI. Their solution is on top of 11 Labs. We use AWS Bedrock and Textract for the fax agent. We also use Playwright for automation in the back and FastAPI on Python for the microservices.

The project is still in development and not 100% deployed yet. Intuz provides me with access to all the logs. We share an AWS account and have a shared GitHub account for this purpose.

What is the team composition?

We have two dedicated teammates: a senior software engineer and a data scientist who also serves as an AI engineer. We also have a tech lead, a project manager, and a DevOps engineer who comes and goes depending on the need. A designer and a frontend engineer also come and go as the project demands.

How did you come to work with Intuz?

Intuz’s founder and I were friends back in our USC days. I knew he had a company, so I reached out when I had tech needs.

There were multiple reasons I chose Intuz. One of them was my connection with the team. I also had connections from my previous jobs. I was the CTO at a company that used offshoring companies back then. I had been working with offshore companies for 15–20 years at this point.

There were a few things that made a difference for me. One was the price. Another was that Intuz had availability. They also had some exposure to similar healthcare projects. I have a healthcare company, so I was looking for a company that could support our back office with digital and AI transformation. Intuz was able to show me other experiences where they had similar projects. They walked me through those projects, which made it compelling that they were exposed to healthcare automation. That made the choice easier.

How much have you invested with them?

We pay Intuz $15,000–$20,000 per month, depending on how many people are engaged. We’ve spent around $120,000–$130,000 so far.

What is the status of this engagement?

We started working with Intuz in April 2025, and our relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Intuz’s work is helping us save time and money. I had a similar company in the past, and I used to have a five-person team whose job was to read and send out faxes. Now, I have half a person assigned to that because of all the automation.

We used to pay $25 per hour, so that was $125 per hour. We also worked 40 hours per week, so we spent $5,000 per week. We had 26 pay periods, so we spent $260,000 per year. Now, we’re looking at $250,000 in savings per year because of the automation. That’s just one of the projects.

The good part is that I don’t have to scale up or down my team because the automation is running so efficiently. Even when I have to scale it, it’s going to be much cheaper to scale.

How did Intuz perform from a project management standpoint?

Intuz delivers on time and on budget. We’ve had delays, but those aren’t necessarily related to project management. The delays are because of the discovery phase. We ended up experimenting with running all the models locally. That didn’t work out, so we migrated all the agents to the cloud on AWS. That delayed the project a little bit. However, that’s not a project management issue. It’s standard practice in the industry to try an approach and then move on to a different approach if it doesn’t work.

We use Google Docs and Slack. Initially, we used Bascamp, but have since moved on to Linear. Linear has a nice Slack integration, so we can solve many problems on Slack itself. We also have two meetings per week.

What did you find most impressive about them?

The most impressive thing about Intuz is their ability to convert my vision into reality. I came in with a vague vision. The team was patient in getting that vision out of me and into the documents. Then, they turned it into reality.

Are there any areas they could improve?

There’s one area for sure. I wasn’t a fan of Basecamp, so I’m happy we eventually migrated to Linear.

Another thing is that we’re in the Pacific Time Zone. Intuz is willing to have meetings in our time zone, but the engineers don’t have laptops. During meetings, we don’t go through the code. If we have to go through the code, I have to dial in during the daytime. That’s a bit weird.

Do you have any advice for potential customers?

Don’t have a vague vision. Have a concrete vision; that’ll make your life easier. I’ve worked through my vision, and that’s where my delay came from. I had a vision, but I didn’t have defined specifications. Intuz was able to turn that vision into something tangible, but that resulted in delays.

If you have a well-thought-out feature plan and specifications, your life will be easier in terms of how fast the output comes through.

BACKGROUND

Please describe your company and position.

I am the CEO of CasePath

Describe what your company does in a single sentence.

CasePath gives child welfare and family service agencies more time for the work they’re passionate about by replacing paperwork and manual processes with AI-driven, contract-ready case management tools.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Intuz to accomplish?

• Build the Micro-service platform
• Build Mobile Application
• Customer Support

SOLUTION

How did you find Intuz?

Referral

Why did you select Intuz over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Intuz were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of Work – CasePath
Overview:
CasePath is a secure, cloud-based case management platform designed for private child welfare and family service agencies operating under contract or invoice-based funding models. The platform eliminates administrative inefficiencies by automating documentation, reporting, scheduling, and compliance workflows—freeing frontline staff to spend more time serving clients.

Scope of Work Components
1. Platform Deployment & Configuration

Set up secure, HIPAA-compliant, multi-tenant environment for each agency.
Configure case types, service categories, and reporting requirements specific to agency contracts.
Create user roles and permissions to align with staff responsibilities and compliance requirements.
2. Core Workflow Automation

AI-powered summarization tools for case notes, service logs, and monthly reports.
Streamlined appointment scheduling with integrated progress notes and document attachments.
Auto-population of client and service data across forms, reports, and invoicing.
3. Contract-Based Invoicing & Compliance Reporting

Custom invoice generation linked directly to service delivery records.
Real-time tracking of contract deliverables, billable services, and staff productivity.
Automated reporting to meet state, county, or funder compliance requirements.
4. Mobile Accessibility (Including Automated Note-Taking – Q2 Launch)

Mobile app for in-field documentation, appointment updates, and case lookup.
AI-assisted, hands-free note-taking to further reduce documentation time.
Secure upload of photos, documents, and audio recordings directly into the case file.
5. Training & User Adoption Support

Onboarding sessions for leadership and staff.
Access to in-app tooltips, walkthroughs, and knowledge base.
Dedicated customer success support during first 90 days post-launch.
6. Ongoing Feature Development & Updates

Quarterly feature releases including expanded automation, analytics, and integration options.
Customer feedback-driven roadmap prioritization.
Continuous compliance and security updates.
 
Key Deliverables
Configured CasePath platform for the agency’s contract and reporting needs.
AI summarization engine for notes, logs, and reports (live at deployment).
Contract-based invoicing and compliance reporting modules.
Mobile app with automated note-taking (delivered within 2 months of deployment).
User roles and permission framework with full audit logging.
Agency-specific onboarding and training package.
Quarterly roadmap updates and feature enhancements.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Measurable Outcomes to Date
90% Time Savings in Documentation

Caseworkers using AI summarization reduced monthly summary completion time from 4–6 hours to under 30 minutes.
80% Reduction in Redundant Data Entry

Single data entry now populates across notes, invoices, reports, and compliance forms, eliminating repetitive input across multiple systems.
83% Faster Case Decisions

Supervisors access complete case histories, risk indicators, and service records instantly via global search and dashboards—reducing decision timelines from days to hours.
Increased Service Capacity

Agencies reported up to a 20% increase in caseload capacity without adding staff, achieved within 3 months of adoption.
Improved Billing Accuracy

Pilot agencies reported fewer invoice discrepancies, reducing revenue loss from billing errors by an estimated 15–20%.
High User Adoption and Retention

90%+ of pilot users reported they prefer CasePath over their previous system or process (Excel, legacy CRMs, or paper).
Positive Customer Willingness to Advocate

Multiple agencies agreed to serve as testimonial partners, including on-camera caseworker interviews and case studies.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Intuz team has delivered consistently on agreed timelines, maintaining steady progress across feature releases and implementation milestones. Communication is proactive and responsive, with regular touchpoints via email, phone, and virtual meetings to ensure alignment, address feedback promptly, and adapt to evolving needs.

What was your primary form of communication with Intuz?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We appreciated their drive and desire to ensure an excellent product was delivered to meet our needs and the involvement of the team in all levels!

Are there any areas for improvement or something Intuz could have done differently?

No, they have been absolutely amazing and have worked hard to meet our needs constantly

BACKGROUND

Please describe your company and position.

I am the VP of Product of a software company 

Describe what your company does in a single sentence.

Provides an integrated energy management platform that combines advanced metering hardware, machine learning, and cloud-based analytics to help organizations reduce energy waste, optimize building operations, and achieve sustainability goals.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Intuz to accomplish?

• Develop new front end and back end software solutions for web portal.
• Develop a new firmware device provisioning service.
• Cost optimize cloud architecture.

SOLUTION

How did you find Intuz?

Referral

Why did you select Intuz over others?

• Great culture fit
• Good value for cost
• Referred to me
• Professionalism

How many teammates from Intuz were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

This vendor has been an exceptional partner across multiple facets of our technology stack. They’ve contributed to front-end and back-end development, IoT systems, big data pipelines, and device firmware, while also helping us reduce cloud infrastructure costs and explore AI-driven solutions. In addition to their technical capabilities, they’ve been highly flexible, proactive in managing deliverables, and excellent at converting high-level business goals into practical technical implementations. Their collaborative approach, reliability, and ability to scale with our needs have made them an invaluable extension of our team.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The vendor successfully delivered several high-priority features within our web application, accelerating our development timeline. They built new big data pipelines and aggregation logic to support our large-scale IoT infrastructure, with a strong emphasis on data validation and accuracy. Their efforts in cloud optimization led to a 30% reduction in our infrastructure costs. Additionally, their communication was consistently clear, proactive, and responsive—something our internal team and stakeholders frequently praised throughout the engagement. Their ability to stay aligned with our goals and provide regular updates contributed significantly to the project’s overall success.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I’ve been very pleased with their project management. They maintain clear visibility into weekly goals and consistently track progress against them, which has helped keep our initiatives organized and on schedule. Their team is highly detail-oriented, delivers thorough and well-structured documentation, and responds quickly and thoughtfully to our evolving needs. Their proactive approach and strong follow-through have made collaboration smooth and efficient.

What was your primary form of communication with Intuz?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Having worked with many offshore teams, what stands out most about Intuz is how seamlessly they operate—more like a stateside agency than a traditional offshore provider. They offer true partnership: we’re able to scale resources up or down as needed, are always given adequate notice around personnel availability, and enjoy consistent responsiveness to messages and ad-hoc meetings. What’s especially impressive is their ability to match us with experts who not only have deep technical skills but also align well with our specific project needs. Their reliability, flexibility, and professionalism truly set them apart.

Are there any areas for improvement or something Intuz could have done differently?

Overall, we’ve had a very positive experience with Intuz, and there’s little I would change. If anything, having more overlap with our time zone would make real-time collaboration even smoother—but given the offshore nature of the team, that’s more of a logistical challenge than a shortcoming. They've done a great job accommodating our schedule and maintaining strong communication despite the time difference.

BACKGROUND

Please describe your company and position.

I am an executive of SquaD App

Describe what your company does in a single sentence.

SquaD App is A new platform for sports team managers, players & parents to easily & effectively improve management, organisation & communication throughout their squad(s)

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Intuz to accomplish?

• Bring our ideas and vision to the app store

SOLUTION

How did you find Intuz?

Online Search

Why did you select Intuz over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Intuz were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Intuz has been an invaluable partner in bringing my initial idea to life and turning it into a reality. From the very beginning, they exhibited a profound commitment to understanding and translating my vision into a functional and user-friendly product. Their expertise in development and design was evident throughout our collaboration, SquaD app, which was just a concept when I first approached Intuz, is now a fully functional and incredibly well-designed mobile application.

The fact that it's available on both the Apple App Store and Android Play Store is a testament to Intuz's proficiency in delivering a cross-platform solution. This accessibility has greatly expanded our reach and user base. In addition to the app development, Intuz also handled our website, enhancing our online presence significantly.

The website is not only visually appealing but also seamlessly integrated with the SquaD app, providing a comprehensive and cohesive user experience. Furthermore, Intuz improved our App Store Optimisations, ensuring that the SquaD app receives the visibility

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project with Intuz has yielded several measurable outcomes that clearly demonstrate both progress and success:

• Increased Downloads: Since the launch of the SquaD app on both the Apple App Store and Android Play Store, we've seen an increase in the number of downloads. This demonstrates the success of Intuz's work in making the app accessible to a wider audience.
• Enhanced User Engagement: With the improved design and functionality of the app, user engagement has notably improved. The app's users are spending more time on the platform, indicating a higher level of satisfaction and usability.
• Improved App Store Rankings: Thanks to Intuz's expertise in App Store Optimisations, our app's rankings in both app stores have risen. This not only boosts our visibility but also attracts more organic downloads, further cementing our success.
• Positive User Feedback: User reviews and feedback have been overwhelmingly positive, with users commending the app's design and functionality. This feedback underscores the progress made in transforming our initial idea into a successful, user-friendly product.

In summary, the project with Intuz has brought about tangible and positive results in terms of user acquisition, engagement, and overall satisfaction. These measurable outcomes clearly indicate the progress and success achieved through our collaboration.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Intuz has consistently excelled in maintaining clear and effective communication right from the project's outset. Initially, we had concerns about potential challenges arising from different time zones; however, these concerns proved to be unfounded, and our collaboration has proceeded seamlessly.

The majority of project deliverables have been consistently punctual. In instances where there might have been a slight delay, Intuz proactively communicated this well in advance, ensuring that we were always in the loop. This proactive approach to managing timelines instilled a great deal of confidence in their project management.

Additionally, any bugs or glitches encountered during the development process were met with a swift and enthusiastic response from the Intuz team. Their promptness in addressing these issues not only underscored their commitment to quality but also reassured us of their dedication to delivering a polished final product.

What was your primary form of communication with Intuz?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The most impressive and unique aspect of Intuz is their exceptional combination of flexibility and professionalism in their work. It's not often you come across a company that seamlessly blends these qualities.

Their flexibility shines through in their ability to adapt to evolving project requirements. They actively listen to our needs and readily make adjustments when necessary, ensuring that the end product aligns perfectly with our vision. This adaptability has been invaluable, especially in the dynamic world of app development.

On the flip side, their professionalism is truly commendable. They maintain clear and transparent communication throughout the project, keeping us well-informed about progress, challenges, and timelines. Moreover, they exhibit a high level of commitment to meeting deadlines, which is a crucial aspect of any project. Their proactive communication about potential delays showcases their professionalism and a genuine dedication to client satisfaction.

Are there any areas for improvement or something  Intuz could have done differently?

While our experience with Intuz has been overwhelmingly positive, there are always areas for improvement in any collaboration. Here are a few aspects where Intuz could consider making even greater strides:

• Documentation and Reporting: Enhancing the documentation and reporting process could be beneficial. This includes providing more detailed project progress reports, which would further improve transparency and help us stay updated on all project aspects.
• Testing Procedures: Strengthening testing procedures might prevent minor bugs and glitches from appearing in the first place. While Intuz has been excellent in addressing and rectifying these issues promptly, an increased emphasis on rigorous testing during the development phase would be advantageous.
• Scalability: As our project continues to grow, ensuring scalability in the solutions provided would be essential. Intuz could explore options for future scalability to accommodate increased user loads and additional features seamlessly.

BACKGROUND

Please describe your company and position.

I am an executive of a software company

Describe what your company does in a single sentence.

We are a leading Odoo ERP development and customization company.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Intuz to accomplish?

• Develop an AI enabled Mobile Application having Text to Speech & Speech to Text features for one of our B2B Clients
• On-going product development support and maintenance
• Long term engagement

SOLUTION

How did you find Intuz?

Referral

Why did you select Intuz over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Intuz were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired Intuz to design & develop an AI based Text to Speech and Speech to Text mobile application development for one of our B2B Clients. The iOS and Android application should support multi-language with the ability to edit, copy and share the translated text and audio via native sharing feature as well as maintain the history of the conversions and translations for future reference. 

Intuz had good experience in AI based app development so we relied on their recommendations be it UI/UX or selecting a better fit API out of the many APIs that are available like OpenAI, AWS Polly, etc… The deliverables included design, development, launch and on-going product support and maintenance of the mobile and backend application.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We were very impressed with Intuz’s AI domain experience and their consulting approach. As we are new to the AI technology, Intuz team not only educated us about the product development approach, risks and cost matrix’s but they went an extra mile to deliver the app having features that enabled the app stand out in the competition.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I found them very pro-active in their communication. They followed agile development process with sprint plans and release every two weeks. This actually worked very well for us as we had full visibility of the product development process and where the efforts were being spent by their development team. 

With the agile process, they quickly responded to our ideas to build a better product. They take full product ownership and ensure the app is ready for launch as per the planned delivery schedule.

What was your primary form of communication with Intuz?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their AI technology domain knowledge, past experience, and adaptable approach to our needs with fast turn-around is commendable. Not only are they pro-active, but they also have very clear and transparent communication that helps in a better decision-making process.

Are there any areas for improvement or something Intuz could have done differently?

We were very satisfied with Intuz’s services. They ticked all the check boxes for building a good application.

BACKGROUND

Introduce your business and what you do there.

I've worked with Intuz for over 10 years at various companies. Currently, I'm the CEO of Zureli, an online directory and research company for environmentally-friendly products. We work with other organizations to help them transition to be more environmentally friendly to accelerate the eco-friendly business model. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Intuz?

We needed help with web development. 

SOLUTION

What was the scope of their involvement?

Intuz has provided various services, including app development on Windows and Android for the company I was working with when I first started working with Intuz. Since I started in my current role, they've developed a database of environmentally-friendly products on Zureli, which they now maintain, upgrade, and run. 

What is the team composition?

I usually work with a small team from Intuz. There is usually one teammate heading up the project, but I also have access to their CEO and support teammates. I've also worked with an SEO specialist. 

How did you come to work with Intuz?

I found Intuz online 10–12 years ago and then traveled to India to meet them. Our first project was a successful app for the real estate industry, and we've been working together ever since. 

How much have you invested with them?

Over the last decade, I'd estimate I've invested 150,000–200,000 in projects with Intuz. 

What is the status of this engagement?

I've worked with Intuz for over 10 years at various companies; our first project kicked off in 2010. 

RESULTS & FEEDBACK

 What evidence can you share that demonstrates the impact of the engagement? 

Some developers don't always deliver on what they promise or change the pricing or quality. Intuz always delivers what they say they will. I've never had an issue working with their team, which is why I've continued a personal working relationship with them for so long. 

How did Intuz perform from a project management standpoint?

Their project management is good. There have been occasional times when something has slipped through the cracks, but it's very rarely. Intuz is good at delivering on time. We communicate through an online portal that timestamps our messages, so we know exactly when a request is placed and when it gets fulfilled; we also use Basecamp. We always know exactly where we are in the project. 

What did you find most impressive about them?

The trouble with outsourced development is that clients never really know what is going on — I have no idea how long it takes to produce a piece of code. However, over the years, I've gained a level of trust with them. If they say the development will take five hours, I believe it will take five hours. 

Are there any areas they could improve?

Their design approach is different than that of a company based in the Western Hemisphere. Their sites were originally blingy, but they've addressed that issue a little. Personally, I'd use them more for their technical prowess than design. 

Do you have any advice for potential customers?

You should try Intuz and see how they can work for you. 

BACKGROUND

Introduce your business and what you do there.

I’m a founder at 4b, a social and news platform.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Intuz?

I needed web and mobile development to bring my idea to life.

SOLUTION

What was the scope of their involvement?

I gave the idea and framework, like sketches, processes, algorithms, and consumer-facing wireframes to them. They did some fine-tuning, made it more user-friendly and developed the mobile app for Android and iOS, as well as a website. They’re currently doing progressive development for other things.

What is the team composition?

There were less than 10 people, mostly project managers.

How did you come to work with Intuz?

Over several months, I did research and spoke to many different organizations from various platforms and levels. When I pitched the idea to Intuz, they gave authentic feedback. They spent a lot of time with me, creating faith and security on my side that they could deliver what they promised, before ever signing a contract.

What is the status of this engagement?

We began working together in June 2019 and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The product was delivered in February 2020, but it isn’t live yet, so I don’t have any user metrics. I’m very satisfied with their team.

How did Intuz perform from a project management standpoint?

They did very well. As a small organization, I don’t have a ton of resources, so they went above and beyond to make up for it. Communication was great. We used Basecamp and email. We had a contact in my time zone that I could reach whenever I needed. He was very responsive. We had meetings daily or weekly, depending on current needs.

What did you find most impressive about them?

They’re willing to work around me. For example, they took on a lot of the reporting and feedback that would usually come from me, because I lacked the resources to do it.

Are there any areas they could improve?

There’s nothing substantial I can think of.

Do you have any advice for potential customers?

They're an offshore team. That means they are on opposite time zones from the US. That worked for me because I often work late at night. However, for a larger company that has regular business hours, it might delay the project slightly. They have an option for U.S. based programmers, but it is more costly.

BACKGROUND

Please describe your company and your position there.

Bosch eBike Systems creates the drive units, batteries, and computers for pedal-assist electric bicycles for over 35 brands in North America. I coordinate live events for the product.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Intuz?

To develop software for front-end and back-end usage at live events to manage our demo fleet of eBikes more efficiently and allow visitors to easily check out a bike for demo ride.

What were your goals for this project?

Creating a user-friendly interface for attendees at are largest live events to browse from available test ride models to rent for a demo ride - while also having a back-end interface for our mechanic team to track inventory during the event.

SOLUTION

How did you select this vendor?

We researched and held a mini-RFP for a potential app developer

Describe the project and the services they provided in detail.

Intuz developed the two apps from scratch, arranged for web hosting for back-end data management, and went through numerous revisions to prepare our apps for our corporate app portal

What was the team composition?

One project lead from Intuz, along with 4-5 liaisons for progress updates and feedback.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Our demo counts increased at our largest event of the year as a result of the easy-to-use interface and efficiency improvements of our check-out system.

How was project management arranged and how effective was it?

We reviewed the project details in several onboarding sessions and used ActiveCollab to communicate updates and revisions. It kept us on task and accessible for exchange.

What did you find most impressive about this company?

Intuz was committed and responses were quick throughout development and the post-launch process. Intuz was thorough in their work and a joy to work with overall.

Are there any areas for improvement?

They fulfilled all the areas we asked of them quickly and efficiently.

BACKGROUND

Introduce your business and what you do there.

I'm a senior product manager at a cybersecurity company

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Intuz?

After a few years of collecting input from the market and our client base, we are making new versions of several products. We engaged Intuz as a partner that could help accelerate that product development.

SOLUTION

What was the scope of their involvement?

Intuz provides the full suite of development, as well as the management resources to lead the developers for this contract. We’re developing a couple of different products in parallel that will converge at some point. We’ve relied on them for cross-platform development of products for web and mobile devices. They work predominately with iOS, but we’ve also designed the backends to support Android and desktop. Additionally, we’ve tasked them with C, C++, Swift, and Django support.

What is the team composition?

We appreciate that Intuz has provided the resources for the project as necessary. At one point, we’d only be working with the project manager and architects, and other times, we’d have up to 10 developers working with us.

How did you come to work with Intuz?

We came across a couple of white papers they had put together in the market area we were developing products for. Through those white papers, they demonstrated the technical capabilities and understanding of the market that we desired. Once we contacted and met with them, it was apparent they brought the extensive management oversight necessary to make a successful offshoring relationship.

What is the status of this engagement?

Our engagement began in January 2019 and remains ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

So far, they have met every deliverable date defined during each of the scrums. They have routinely delivered on time or ahead of schedule. They continue to provide valuable feedback, as opposed to just executing to the orders. They’ve been an excellent partner in this relationship. They bring a lot of development experience to the table and ensure that we’re not making requests outside of the scope or that could impact the security or stability of the solution.

How did Intuz perform from a project management standpoint?

They bring project management and project analysis to the table. We’ve worked with offshore developers who have had trouble staying on task. Intuz brings a different layer of control to our engagement, which has resulted in a positive experience with the developers.

What did you find most impressive about them?

They have capable project managers, as opposed to just a stable of developers. Their industry experience has helped keep the projects moving forward and aligned with our schedule.

Are there any areas they could improve?

It sometimes takes a little bit of time to understand the big picture, but that’s as much on our organization to articulate it clearly as it is on their organization to understand it. Once everything clicked, they've been focused on producing reliable code.

Do you have any advice for potential customers?

I’d advise future clients to make sure they have all of the resources in place ahead of time so that you’re not introducing delays to the Intuz team. Once they engage, they go full speed. We caused all of the delays in our project because we were not as prepared as we could have been.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder of an Australian design agency that provides strategy, design, and development services.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Intuz?

Intuz has provided a range of development services over the years. For our most recent project, we needed additional resources to develop both the iOS and Android versions of our mobile app. 

SOLUTION

What was the scope of their involvement? 

We’ve worked with Intuz on a few projects, including a health and fitness app as well as several websites. The extent of their services typically depends on the project at hand and whether or not we have documentation.

Currently, we’ve been working on an app that I plan to launch with my business partner. I’ve provided them with the design, but they’d already done quite a lot of R&D and helped create the user experience beforehand.

Since we knew that our iOS platform would eventually come to Android, we kept that in mind as we designed the frontend for the iOS version. They then built the whole backend and middleware to be compatible with Android technology. We’re still working to refine our app.

What is the team composition? 

There have been different project managers for each project as well as developers.

How did you come to work with Intuz?

I originally heard about Intuz through a mutual contact. I interviewed them, along with a few other recommended companies, and tried them out for the fitness app. That went really well, so it was an obvious choice to keep working with them.

How much have you invested with them?

For this project alone, we’ve spent about $20,000–$25,000 so far.

What is the status of this engagement?

Their work for this project started in October 2018 and is ongoing. They delivered the first version around January 2019, but we haven’t released it yet and have made quite a few changes since.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re still doing a lot of research for this recent project, so there aren’t any metrics to speak of. There were a few expected bugs, but Intuz has always reacted quickly to remedy them. For other projects that we’ve launched, they’ve provided ongoing support, which is excellent.

How did Intuz perform from a project management standpoint?

They’re great to work with and are flexible with our time. Because I have a tech background, I understand how demanding my requirements can be, and I often give last-minute changes as I’m being briefed. Regardless, they’re proactive and can really put their foot down to build solutions or prototypes as soon as we need them.

Over the last two years, communication has become really clear. We use their project management tool to coordinate tasks and talk through Skype. On our current project, I’ll sometimes leave comments for the dev team directly on my design documents, which allows me to answer any questions directly.

What did you find most impressive about them?

Having done a few projects with them, I find that they’re flexible and quick to answer. I know they’re always there to help whenever I’m facing a last-minute brief on a project. They’re good at growing teams to meet our needs and can speed up their work as required. Moreover, if they know they’ll miss a deadline, they tell me, which is a testament to the solid communication we’ve built.

Are there any areas they could improve?

No, not that I can see.

Do you have any advice for potential customers? 

Explain your long-term vision to them because they’ll often provide insightful comments on the technical components behind it. That’s what I’ve done for my current project, and they’ve advised me on how to develop the backend to be compatible with my future Android app. Their team has seen a lot, so they’re able to do more than just the development side of things.