Intuitive Strategy

BACKGROUND

Please describe your company and position.

I am a director at Pulse Architecture

Describe what your company does in a single sentence.

Architecture 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Intuitive Strategy to accomplish?

• Provide reliable long-term IT support and progressively modernise Pulse Architecture’s workstations, software, Microsoft 365, data storage, security and network infrastructure as the practice grows.
• Maintain business continuity through office relocations, remote working during COVID and changes in how architects work between the office, home and client sites.
• Improve mobility for architects by deploying tablets for onsite consultations, photography and digital markups while maintaining secure access to business systems and data.

SOLUTION

How did you find Intuitive Strategy?

Online Search

Why did you select Intuitive Strategy over others?

• Close to my geographic location
• Great culture fit
• Company values aligned

How many teammates from Intuitive Strategy were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Issue problem get solution

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

15+ year client relationship since 2011, supporting the business through workstation refreshes, office relocations, remote work, Microsoft 365 migration and ongoing technology changes.

Successfully transitioned business email to Microsoft 365 and implemented managed Synology NAS, OpenVPN, RMM and MDR to support secure remote access, monitoring and business continuity.

Continued modernisation of the architect workflow, including current deployment of tablets for onsite photography, client consultations and digital drawing/markup workflows.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Michael does his best to make time for Pulse to maintain our business continuity

What was your primary form of communication with Intuitive Strategy?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their availability and the solutions offered were impressive.

Are there any areas for improvement or something Intuitive Strategy could have done differently?

We enjoy the consistency of working with Michael

BACKGROUND

Please describe your company and position.

I am the Director of JDA Lammin Architects

Describe what your company does in a single sentence.

Residential Architectural Design

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Intuitive Strategy to accomplish?

• Provide reliable long-term IT support while continually modernising JDA Architects’ workstations, storage, email, networking and business applications as the practice evolves.
• Support major technology transitions with minimal disruption, including office relocations, ownership changes, work-from-home requirements, server-to-NAS migration and the move from AutoCAD to Revit.
• Maintain dependable access to large architectural project files and business systems while adapting infrastructure and workflows to changing staff, software and business requirements.

SOLUTION

How did you find Intuitive Strategy?

• Referral
• Other

Why did you select Intuitive Strategy over others?

• Close to my geographic location
• Good value for cost
• Referred to me

How many teammates from Intuitive Strategy were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Michael has provided ongoing support to the business for a number of years including setting up a VPN with remote access to files, purchasing hardware, security updates, backups etc. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Successfully migrated file storage from traditional server infrastructure to upgraded NAS platforms and migrated business email to Microsoft 365.

Supported the practice through major workflow changes including remote work, printer-management changes from PaperCut, and the transition from AutoCAD to Revit.

20+ year client relationship spanning multiple office relocations, business ownership changes, workstation refresh cycles and major infrastructure upgrades.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team always respond to issues very quickly, provide realtime support and are helpful and reassuring.

What was your primary form of communication with Intuitive Strategy?

Virtual Meeting

What did you find most impressive or unique about this company?

I was impressed with their personalized service and understanding of the business setup and systems and the unique requirements of the profession we work in. 

Are there any areas for improvement or something Intuitive Strategy could have done differently?

Simplify the setup if possible so that it is less complex to manage.