Corporate Training & Coaching
Leadership & Executive Coaching Life Coaching
$10,000 to $49,999
Mar. - Apr. 2022

5.0

Quality: 5.0

Schedule: 5.0

Cost: 4.0

Willing to Refer: 5.0

"I was impressed with their ability to train via a virtual platform."

May 15, 2024

Senior HR Manager, Contact Center Solutions Company

Anonymous

Business services
Halifax, Nova Scotia
201-500 Employees
Online Review
Verified

A contact center solutions company hired The International Coaching Group Inc to train their program coaches and managers. The team facilitated the training program for the client’s management-level teammates.

The International Coaching Group Inc delivered great work; the coaches and managers they trained were able to use the skills they learned. The team facilitated the training programs on time and met the client’s expectations. Moreover, they leveraged virtual platforms effectively for the engagement.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Senior HR Manager, of a contact center solutions company.

Describe what your company does in a single sentence.

Our company provides high-touch customized contact center solutions for brands who deeply care about the quality of their customer experience.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The International Coaching Group Inc to accomplish?

Provide training to our program Coaches and Managers

SOLUTION

How did you find The International Coaching Group Inc?

Referral

Why did you select The International Coaching Group Inc over others?

High ratings
Great culture fit
Good value for cost
Referred to me
Company values aligned

How many teammates from The International Coaching Group Inc were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

They were responsibile for facilitating the 5/5/5 Coaching Skills Training Program to our program Coaches and anyone in a people managment position.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Coaches and managers that went through the training demostrated the skills learned through the course.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All training was delivered on time and met expectations.

What was your primary form of communication with The International Coaching Group Inc?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

I was impressed with their ability to train via a virtual platform as we had the bulk of our workforce working from home.

Are there any areas for improvement or something The International Coaching Group Inc could have done differently?

Nothing specific. Each time they complete a course we meet with them to go over feedback that they try to incorporate for the next time.

RATINGS

5.0

The International Coaching Group Inc

World Class Coaching Training ICF Certified

Pricing Snapshot

Most Common Project Size

Select a service to see pricing information

Highly Rated Similar Providers

Overall Review Rating

Quality

Schedule

Cost

Willing to Refer