intent

BACKGROUND

Introduce your business and what you do there.

I work in the Kuala Lumpur, Malaysia office of the World Organization of the Scout Movement. We’re the largest youth organization in the world, with over 55 million scouts. I’m the director of digital engagement for the organization, responsible for digital transformations, software procurement, and web and mobile development.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Intent?

We were developing a mobile app for scouts.

SOLUTION

What was the scope of their involvement?

Intent developed our mobile app. It connects to various APIs from our web platforms, including a crowdfunding service. 

They’re also working on our key organizational website, which serves as a web platform for over 280,000 users — scouts and scout leaders. The site has various landing pages for things, such as a hub for scouts. They also developed a web platform for our largest event in the world, which is attended by 2.4 million scouts every year.

They also provided UI/UX design and handled the discovery phases for all of these projects.

What is the team composition?

We’ve worked with various developers, designers, QA engineers, and project managers from their team over time. The account managers have stayed the same.

How did you come to work with Intent?

We developed our crowdfunding software with another partner, and Intent was one of their subcontractors. We included them in the RFQ for the mobile app project.

How much have you invested with them?

The total cost of their work so far is $450,000–$500,000.

What is the status of this engagement?

The initial project with Intent ran between March–August 2017, and we developed various web platforms in 2018 and 2019. We have an ongoing contract with them to further develop the app and websites, and we’re considering them for future collaborations.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Intent has created beautiful UI/UX designs for us, and we’ve gotten high impressions from our stakeholders. The development work is fast and high quality, and we appreciate their approach to discovery phases. We get an excellent price-to-quality ratio that we haven’t been able to match in Malaysia or any other market.

How did Intent perform from a project management standpoint?

There will always be small issues, but I’m content with the collaboration in general, and I’d highly recommend Intent. They stand out in terms of project management and their ability to understand our needs. 

They also have fast turnaround times. Even when we thought internally that a timeline was impossible, we were able to work with Intent and come up with an MVP by the launch date. They deliver on time, and they respect everything stated in SLAs. If a project has a tight deadline, they’ll commit to it and deliver.

What did you find most impressive about them?

They have impressive turnaround speed, they understand the needs of the customer, and they can come up with proposals around seemingly unfeasible solutions.

Are there any areas they could improve?

They could be more precise with estimations, but this is our fault as well.

Do you have any advice for future clients of theirs?

I would definitely recommend Intent for design, mobile app development, and Drupal development. They have good value for money, and their design team is incredible.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO for a digital mental health app focusing on helping people through psychosexual challenges like erectile dysfunction or difficulty orgasming for women.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Intent?

We had just raised our seed funding and were looking for a team of engineers and designers to productize our vision. Intent has been instrumental in designing and building the app.

SOLUTION

What was the scope of their involvement?

We work very closely in one of the leading sex therapists in Silicon Valley, and she has been working with our team to describe what sex therapy looks like offline—the exercises they give to patients, the way they assess people, and how they figure out how to help.

The designers from Intent has been working on how to translate that into the UX/UI design. In conjunction with that, their engineers are building the design for the platform. They’ve been instrumental in bringing this product to life.

At the moment, the app is only for iOS and we’re hoping to work on Android in the coming month. They built it from the ground up. They used some of the design elements from an older version of the app, but they pretty much rebuilt it from scratch.

What is the team composition?

The core team is comprised of three engineers, a UX designer, a UI designer, and a QA tester. Then we’ve worked with product and project managers and researchers.

How did you come to work with Intent?

We went out to our investor network and asked for a recommendation. We received recommendations for about 10 different companies. Several of those were eliminated because of availability or pricing. We assessed about five agencies in depth, and they went through quite a rigorous process. Our previous engineering team assessed their code base, looked at their portfolio, assessed how we would work together based on time zone, and price, obviously.

How much have you invested with them?

We’ve spent between $100,000–$120,000.

What is the status of this engagement?

We started working with them in March 2020 and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They’ve tripled our conversion rate. We’re about six months ahead of schedule according to the forecast we created. We’re very happy with it.

How did Intent perform from a project management standpoint?

We have an in-house product manager that works with them and manages everything from design to UX/UI and development. She has done really well working with them to create feedback loops. As a result, it has become very efficient to work with Intent. We use Jira for logging anything, Slack, Google Hangouts, Zoom calls, and emails. Most of the day-to-day communication is over Slack. We have a daily call as a team, and the product manager is in touch with them at all times.

What did you find most impressive about them?

They’ve been an efficient team across the board. The way they helped us conceptualize the product has been the most interesting. We came in with a broad brief and a vague vision on what we wanted to do. Their design team has worked well with our product manager, and has done a brilliant job conceptualizing what the product needs to look like. On the engineering side, they’ve been very quick and have delivered ahead of their deadlines.

Are there any areas they could improve?

Early on, the organization and communication was slightly problematic. At the time, it was difficult to get them to commit to a deadline, but I think that was because they were familiarizing themselves with the preexisting codebase and were making some changes to the architecture. But they’ve been spot on for the last few months, and we’re excited to continue working with them.

Do you have any advice for potential customers?

For us, having a strong internal product manager has made a big difference. It’s often difficult to work with external teams, so having a strong internal partner to manage them helps significantly

BACKGROUND

Please describe your company and your position there.

I was the COO of a IoT app startup with a goal to change the way people do and record their home maintenance and keep the value of their home high.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Intent?

We needed a company that could design beautiful mobile UIs in an ale way.

What were your goals for this project?

Deliver an MVP of the app, test it with the users and iterate to improve the UX.

SOLUTION

How did you select this vendor?

We screened several providers of mobile app design companies and Intent had been by far the most experienced. They had a beautiful portfolio of successful apps.

Describe the project in detail.

After we've selected Intent as our provider, we've been assigned a team of two designers led by a senior UX/UI expert. They immediately jumped into our workshops and provided valuable insight into our ideation and product development. They continued to provide us with design services and when needed also supported our QA efforts. That kind of flexibility helped us keep the velocity high and iterate fast.

What was the team composition?

We've had 2 designers working with us most of the time. They've been joined by a QA engineer in an ad-hoc basis.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We've released the app on schedule and we've successfully ran several iterations to improve it.

How effective was the workflow between your team and theirs?

Their team emerged entirely in our agile development process. They joined our SCRUM ceremonies and worked within our issue tracking system to make the development/design communication seemless. They used sketch as their design tool with inVision to create clickable prototypes. They handed off the designs with Zeplin.

What did you find most impressive about this company?

It was clear that the design team had VAT experience working with development teams and all the work not only beautiful, but also well organized and developer friendly.

Are there any areas for improvement?

None that I can think of.

BACKGROUND

Please describe your company and your position there.

The client was a major Consumer Goods Corporate Organization with global operations.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire inFullMobile?

The challenge was to create an apealing Android mobile app that could be connected to the existing backend working with older mobile systems.

What were your goals for this project?

The goal was to create the app as soon as possible so that it could be launched in major Asian markets ASAP to test the ability of switching to Android devices across the Salesforce.

SOLUTION

How did you select this vendor?

We had an RfP process with few vendors and selected one who was most skilled at delivering mobile apps, cost efficient and able to jump-start the project.

Describe the project in detail.

Project's scope include the creation of customizable mobile app used by Sales Reps in multiple markets. The app had to cover the selling process and be adjustable to different business processes via customization module. Responsive design and ability to adjust to different form-factors (different screen sizes, tablets) was an important requirements.

What was the team composition?

Project Manager QA Manager Mobile app designer Mobile app developers Backend developers

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The app was delivered quickly, designed beautifully, worked very effiently and without errors. As a result we could implement the solution easily across major Asian markets.

How effective was the workflow between your team and theirs?

They're highly efficient - ongoing backlog, daily standups and based on iterative feedback.

What did you find most impressive about this company?

The quality of delivery for mobile apps & beautiful mobile design.

Are there any areas for improvement?

Not identified

BACKGROUND

Introduce your business and what you do there.

I’m the managing director of Citydoping, a travel info company. We publish our guide in five languages.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with inFullMobile?

We wanted to build a digital version of our printed guide.

SOLUTION

What was the scope of their involvement?

They developed our mobile app for Warsaw and for New York. The app is only for iOS and includes five categories. There’s a place to buy something, there’s a place to watch something, and places to visit museums, bars, and clubs. The most important feature was the localization that you can find easily. The second most valuable feature was their design. We told them we like minimalism and that we think less is more.

What is the team composition?

We worked with the CEO and a few programmers.

How did you come to work with inFullMobile?

We found them in a Google search and had meetings with different companies. We felt inFullMobile would be very good because they worked with huge companies in the United States and they were specific only in iOS.

How much have you invested with them?

We spent around $20,000.

What is the status of this engagement?

We worked together between July 2011–October 2012.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They had a great sense of design and did a great job designing the application. There were a few corrections, but we liked this project and got what we expected. They developed it very fast. We knew in our minds how we wanted to do this, and in the second meeting, they told us what they could do with our budget. They helped us to gain more customers.

How did inFullMobile perform from a project management standpoint?

Everybody in our company is a little bit lazy, but everything with inFullMobile is scheduled. They are very organized. After cooperating with them, we are still using Trello within our company. They were never late. They were sometimes working too fast for us, even.

What did you find most impressive about them?

I’m impressed with the implementation of our idea.

Are there any areas they could improve?

I don’t have any criticisms.

Do you have any advice for potential customers?

There were no problems between us and the CEO because we were in the same country. The CEO has a rule that he wants a face-to-face for every project. This is a huge value.

BACKGROUND

Introduce your business and what you do there.

I'm the former president of music app developer.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with inFullMobile?

We wanted to build an Android version of our iOS app.

SOLUTION

What was the scope of their involvement?

The key deliverable was going to be a deployable app in the Google Play store for Android. The full functionality of our iOS app had to be incorporated into the Android app, and that would include interfacing with our backend API. They helped with design work as well since there are different design standards for Apple and Google. They translated some of our paradigms into the material design Google mandates for all their apps.

What is the team composition?

We were dealing with our leads Casper (CEO, inFullMobile) and Peter (CTO, inFullMobile). At one point, we had as many as four engineers on the project.

How did you come to work with inFullMobile?

One of my colleagues used them with his company; it was a completely different business. We’d seen they had really nice results working with inFull.

How much have you invested with them?

We spent around $100,000.

What is the status of this engagement?

We worked together from July 2017 until September 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The app was pretty complicated. It was a custom audio engineer for a music app. Android is notorious for not playing nice with audio, so we knew it would be a challenge. They were pretty great with that. They offered some great solutions to the problems of working with different devices with different specifications.

In general, our backend architecture used a lot of microservices instead of being a monolith, and I don’t think they’d worked like that before. They incorporated our style into their workflow, though, and offered solutions they worked for everyone.

How did inFullMobile perform from a project management standpoint?

They did very well. It’s always a challenge working with a remote team, but they did great at managing the time difference. We set regular meetings, and Jira worked great for project management. Everything was clearly laid out. They always gave us updates in terms of where they were with tasks and deadlines. There was a clear line of communication with no radio silence.

What did you find most impressive about them?

The quality of their engineers stood out. Overall, it seemed they had a lot of different specialties, and they were great at assigning resources depending on what we needed on the project: music expertise, APIs, etc. They have a good pool of talent.

Are there any areas they could improve?

Initially, there was a transparency issue regarding their billing structure, but we worked it out. It wasn’t a deal-breaker. This was a couple of years ago, so they may have changed it.

Do you have any advice for potential customers?

You’re in good hands. They’ve worked with a lot of companies and developed a ton of apps and have great talent. I don’t have any warnings or disclaimers. Go for it, as long as you know what you’re looking for.

BACKGROUND

Introduce your business and what you do there.

I’m the marketing program manager at a high-end audio company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with inFullMobile?

We needed help building an in-car app.

SOLUTION

What was the scope of their involvement?

They built an in-car app that has to do with the interface in the vehicle. You can use that as a player to play from various sources. Apart from this, we’re also doing another project that hasn’t kicked off yet.

What is the team composition?

We work with three people from their team, and their project manager is my main point of contact.

How did you come to work with inFullMobile?

We met the UX designer for this app first, and they recommended inFullMobile for us. We also engaged them for the second project because they were so successful with the first one.

How much have you invested with them?    

We’ve invested $50,000 so far.   

What is the status of this engagement?

We began working together in July 2019, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I visited them in February, where I met the team members. For me, the experience has been really good. I gave them what our objectives were and they went for the whole agile process.

How did inFullMobile perform from a project management standpoint?

We have a weekly call with them and they’ve always been on time with deliverables. There are very few back-and-forths we’ve had to go through.

What did you find most impressive about them?

As a vendor, what I really like about them is their proactivity. The team that they have is excellent. Their communication skills are clear, concise, and accurate. I’ve been very impressed with their ability to answer our emails, troubleshoot, and their immediate response.

Are there any areas they could improve?

No, our experience has been quite good so far.

Do you have any advice for potential customers?

My advice is to go for it if they fit your requirements and budget. Give them a little bit of room to show their creativity. They work best when they’re given a free hand. 

BACKGROUND

Introduce your business and what you do there.

I’m the founder and CEO of Two Front. We’re a modern orthodontic company that’s focused on teenagers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with inFullMobile?

We needed to build a digital platform for telehealth services, as well as a comprehensive electronic health records (EHR) system built for doctors and orthodontists specifically for clear liners, and not for braces.

SOLUTION

What was the scope of their involvement?

We’ve essentially broken the project down into two phases: the marketing site phase (it’s about six pages), and the EHR phase, which is more backend. Four engineers are working to build out the front- and backend using AWS and Javascript, among other technologies.

They developed a booking system so we could book appointments, as well as a bunch of static landing pages. We’re also integrating Zoom and a messaging system between patients and doctors that is HIPPA compliant.

What is the team composition?

There are four developers, a project manager, and a quality assurance resource.

How did you come to work with inFullMobile?

We found them through word of mouth.

How much have you invested with them?

We’ve spent around $50,000 with them.

What is the status of this engagement?

We’ve worked together since February 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re not live yet, so I can’t really speak to that, but the marketing site is almost half built-out now.

How did inFullMobile perform from a project management standpoint?

They’ve done really well. I’m happy. They’re definitely responsive and communicative. We mostly speak through Slack, and we have a weekly call.

What did you find most impressive about them?

Project management and professionalism stand out. They deliver results as well.

Are there any areas they could improve?

No, not that I’ve seen.

BACKGROUND

Please describe your company and your position there.

We run the largest exhibition center and concert venue in Norway. I am the CTO and have IT operation at both centers and also an internal development team to build a tailored platform to run our venues.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire inFullMobile?

As we build a modular, web based system - we hired inFullMobile to help out building the component that is used by exhibitors at expos and a tailored sales CRM towards selling stands/rooms.

What were your goals for this project?

Optimize the workflow internally and give tools to our customers to take over more of small and labor intensive processes.

SOLUTION

How did you select this vendor?

Based on old friendship and experience in other businesses.

Describe the project and the services they provided in detail.

They helped design and build a front-end demanding sales CRM with up to 5000 cards shown on one Kanban board. Build towards our own backend to perform well and load smart.

What was the team composition?

1 UX A variation of front-end but mainly 1-2 A blend of internal and inFullMobile backend and db team Quality 1-4 1 Designer on and off

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Well, we knew it would have a great impact and the result shows for it. We have thousands of exhibitors every year and by reducing the time we spend with each one has great influence on our bottom line revenue.

How was project management arranged and how effective was it?

If anything - we should have been more effective in leading the project from our side and scoped the project with more clarity. However, inFullMobile helped us out in every phase and showed understanding and adapted with our pace.

What did you find most impressive about this company?

The quality of their developers sets them apart.

Are there any areas for improvement?

Make sure your own plan is well formulated when it comes to scope, quality, time and pace.

BACKGROUND

Please describe your company and your position there.

I am a programmer at a medical startup which develops a cheaper and more elegant alternative to measuring the health conditions of people.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire inFullMobile?

Because we are using mobile phones in our device, we needed a good UI/UX design to go along with our product. Thats why we hired inFullMobile.

What were your goals for this project?

We wanted to get a new UI/UX design for the app that is more modern and intuitive for the users to use.

SOLUTION

How did you select this vendor?

We needed to hire a Polish firm and a member of the accelerator we are a part of recommended this firm because they had good history with them.

Describe the project in detail.

When we selected inFullMobile we described to them that we needed a medical app with a modern feel and for it to be very intuitive for new users to pick up and get straight away how it works. I am the sole programmer of the app so I was responsible for handling all the communication.

What was the team composition?

As far as I know there were 3 members of the team from inFullMobile who worked on the project and there we no noticeable changes throughout the whole project.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Because the design is very new, I didn't have to time to implement it and test it on real users, but from my teams reaction and other people who looked at the final product everyone was very pleased with the result. I was expecting something like this for the final to be so I was satisfied.

How effective was the workflow between your team and theirs?

We had a call about the whole project pretty early which got us all on the same page. After that we had a slack group chat which was pretty responsive from their part. When we had an inquiry they were pretty fast to respond and if we requested some changes there was no problem on delivering on that front too.

What did you find most impressive about this company?

From my point of view, they are a pretty friendly and agile company, which helped with the communication part. We quickly understood what we wanted from each other and even if there was some change in the middle of the project they handled it very gracefully.

Are there any areas for improvement?

For me no.